Nespresso 4+

Overall excellent. HOWEVER, the only reason I’m detracting one star is that it won’t let me select which of my saved addresses is my default shipping address. One time I shipped a new machine to my sister as a gift in NY and ever since it doesn’t default to my home address across the country in CA anymore. I wasn’t paying enough detailed attention while placing an order, and my $250 capsule order went to NY instead of to me. I called customer service within a day of realizing it and there was “nothing we can do“ which is pretty ridiculous—come on. I ended up calling the shipper, tracking down the package after two days of calls, and paying good money to reroute the package across the country. Just let me identify my default shipping address in the app! Otherwise, I do love the convenience and interface of the app, works really well, and I can get my order settled while having my morning coffee. Nespresso, pls fix the address issue — should be easy. I’ve been a loyal Nespresso user for ~14yrs and am just on my 3rd (high end) machine.

So, without going too deep into my background I’ll let you know just a few things. One, I work at a five star-five diamond urban hotel and have access to fantastic traditionally made espresso on a daily basis. Two, Nespresso coffee is as good if not better than this espresso. Also, the milk frothing device that came with our Vertuo bundle is amazingly consistent at providing fantastic foamed milk. I know the amount of technique and patience it takes for an individual to master using a steam wand and IT IS NOT AN EASY technique to perform. So, that a machine can produce professional results with the touch of a button is the sign of some highly intellectual engineering; kudos on that. Lastly, for the app itself, its a joy to use. From remembering previous orders, keeping information secure, streamlining the ordering process and ease of use, and (admittedly not a result of the app, per se) the timeliness of the orders arriving is hands down some of the best customer service around. If you’re thinking about an upgrade from your single serve coffee machine, look no further. Also, beware when you travel from the comfort of your kitchen and are forced to drink lesser coffees again, as it will most likely be all the time. Nespresso is THAT good.

I have both a connected Nespresso machine & the connected Barista milk frother. I also have a machine without Bluetooth connectivity. My machines appear in the order I added them, not allowing me to rearrange their placement. I don’t need to see my non-Bluetooth machine, so I’d prefer to make it last in the list. Instead I have to swipe past it to get to my connected machine. It takes multiple taps & swipes to brew my drink though the app. With the Barista machine, the recipes I DON’T have programmed in my frother appear first. Why? I don’t want those, so instead I have to swipe past to get to the recipes I do have programmed. Finally, there’s only 1 screen that accesses the machines & it’s the first screen. So if you move to another section, it’s then multiple swipes & taps to get back to your machines.

Seems this app is only truly good for ordering—the rest of the info is practically useless. Clearly secondary is the machine connectivity section, which is very disappointing considering that’s the primary reason I need this app. I can order capsules online, so that should be the secondary use of the app, in my opinion.

And since this most recent update, the app crashes upon trying to launch, so now there’s that. First world problems I guess