Responsibilities:
Business Management:
• Work with Boutique Manager to analyze Boutique business and to the eventual development of specific reports, upon request from the Boutique Manager
• Monitor P&L and KPIs performance
• Initiate and execute concrete action plans
People Management
• Works with each team member to understand individual personality, motivation drivers, strengths and improvement opportunities in order to enable them to deliver against their individual and team goals.
• coach on Business Management, Operations Management, and Customer Management incl. Selling Skills and provides real time feedback to team members.
• Work of the team on career and personal development and provide coaching
• Co-responsible (with Boutique Manager) for maintaining a constructive, motivating and pleasant working environment: through assistance of Boutique Manager in daily briefing, in checking the respect of pre-defined ways of working (eg, Back Office organization and maintenance), in role-modeling, in adequate empowerment, in capacity to provide constructive negative and positive feedback, etc.
• Completes all career development cycle activities in line with HR timeframes.
Operations Management
• Masters the Nespresso Operations Standards and ensures they are properly applied.
• Ensures the compliance with all other Nespresso internal processes and standards that apply to the Boutique.
• Contributes to the good management of Operations through appropriate action, supervision and delegation: is regularly appointed as “Manager on Duty” that will supervise and coordinate all activities occurring both in the Front and Back Offices.
• Diligently reports any technical or other issues to his/her Manager in order to ensure not a single operational activity is prevented.
Assistance in Customer Management
• Ensures that each and every client entering the Boutique is welcomed, looked at, served and advised according to Nespresso standards.
• Conducts sales and develops his/her own clientele.