Header
Select whether you are a ...
Nespresso new or existing customer
and we will assist you in answering relevant questions.
NEW MEMBER
I HAVENT PURCHASED FROM NESPRESSO YET.
Discover the world of Nespresso, its products, and services. Learn about the benefits of Nespresso Club membership and find out about the current offers we have for our new club members.
EXISTING CLUB MEMBER
I HAVE PURCHASED FROM NESPRESSO BEFORE.
Discover our current offers tailored for you. Find answers to your questions about ordering, payment, and delivery. We can also assist with coffee machine maintenance and the recycling of used capsules.
Regarding our services
FURTHER INFORMATION
We have listed the following for you. We hope that with our help, you will quickly find the answer to your question!
ORDER
Online, through the app, in stores, or by phone? Discover and choose the ordering option that suits you best.
PAYMENT
On our site, you can choose from several payment methods offering maximum security. Learn about them.
DELIVERY
Next-day delivery, scheduled delivery, or pickup at a Nespresso Boutique. Choose the option that suits you best.
PACKAGE TRACKING
You can also check the current status of your package on our website under "My Account/Previous Orders" section. The courier service will inform you via email about the delivery date and options for modifying it on the day of delivery.
ASSISTANCE
Would you like to learn more about how to care for your coffee machine, how to program a custom cup size, or what to do if your coffee machine is not functioning properly?
SERVICE
If you cannot find a solution to the issue on our website, Nespresso will arrange for the collection of your machine on a pre-agreed date, service it, and return it repaired.
REDEEMING DISCOUNTS
Did you purchase your coffee machine at one of our partner stores? Redeem your capsule discount now!
OUR STORES
Visit the nearest Nespresso Boutique to explore and taste our full range of coffees with the help of our coffee experts, so you can find the perfect coffee that suits your taste.
RECYCLING
We care about the community alongside recycling, nurture the environment, and promote a circular economy mindset. Learn about our efforts and how you can help us.
If you have any further questions, please contact
our customer service
by phone: +36 80 2582 80 or via message: Facebook Messenger