Accessibility arrangements 

Nespresso Israel Ltd. 

Last updated: March, 2023 

We use our best efforts to ensure that all the services of Nespresso Israel will be accessible to people with disabilities, and to that end we invest many resources to facilitate the use of our services by people with disabilities, out of the belief that every person deserves the right to live in equality, dignity, comfort and independence. 

Accessibility arrangements for boutiques and buildings 

Accessible Customer Service 

• Voice response – a service is provided to the public or information about it through recorded information in a computerized system for routing telephone calls, the information or service, as the case may be, will be provided to a person with disabilities through recording, in simple language or at a slow pace, without background music, which will be played at the beginning of the delivery of the recorded information in Hebrew and English in which the information is given to the general public. 

• Sign Language Translation Center - We have made a real-time video call accessible to you with a sign language translator. To use the service, click here 

Service opening hours: 

Sun-Thu 09:00-17:00 

Friday 09:00-12:00 

* Please note that entering the link constitutes consent to hold a service call via video with a translation representative in the marker language.

• Alternative means of contact – service can be obtained by email ILCS@NESPRESSO.COM and also through the contact form, and you can also contact us by mail to: Nespresso Israel Ltd., Shaham 36, Petach Tikva 49517 

Website accessibility information 

• This website complies with the requirements of the Equal Rights for People with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013. 

• Nonetheless, people with disabilities can contact the telephone service and enjoy all the exclusive benefits available at the site (including the gift shop as part of the N&Y benefit plan). 

• The accessibility adjustments on the site were made in accordance with the recommendations of the Israeli standard (SI 5568) for web content. accessibility at AA level and the international WCAG2.0 document. 

• The tests were examined to comply with the highest compatibility for the Firefox browser. 

• The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows. 

• Optimized for display in common browsers. 

• Website accessibility consulting was carried out byA-2-ZInternet Marketing and Accessibility. 

• For the best browsing experience with screen reading software, we recommend using the latest NVDA software. 

Site operation and accessibility aids 

• This website has Userway accessibility software installed that enables correction of the code, configuration and content of the site. Below is a detailed explanation on how to use this accessibility software. 

• When entering the page and at the top of the page there are instructions for using the software. 

After activating the software: 

• Within the page itself, shortcuts are added to the top of the page. 

• The software will alert you when you start running on each page displayed, wait for the page to finish uploading. 

• At the top of the page are two menus: the page map and the site map, so you can navigate directly to the desired areas/pages. 

• You can use keyboard shortcuts—see keyboard shortcuts. 

After activating the profile/capabilities of users who require keyboard navigation or keyboard simulation aids: 

• At the top of the page itself, shortcuts will be added, press the TAB button to find them. 

• At the top of the page are two menus: the page map and the site map, so you can navigate directly to the desired areas/pages. 

• Continue using the TAB button to move to the next region/element; press SHIFT+TAB together to return to a previous region/element and ENTER to activate an element or enter a region; 

• Click the arrows to select from the multiple-selection area and space to select. 

• The software will alert you when you start running on each page displayed, wait for the page to finish uploading. 

• You can use keyboard shortcuts—see keyboard shortcuts. 

After activating the profile / capabilities of users who require color changes: 

• Monochromatic color change: The colors of the site will change after you upload the page, note that this can also be useful for users who use Microsoft Desktop color inversion. 

• Change colors in sharp contrast: The sharpness of colors will change in accordance with the requirements of the regulations for single-value identification of components. 

After activating profile/capabilities of users who need help 

• To describe what a component is, additional information will appear as you focus on it. 

• You can build your own profile and not rely on an existing profile. 

• For the best browsing experience with screen reading software, we recommend using the latest NVDA software. 

Keyboard shortcuts 

• 0 Shortcut to accessibility menu 

• 2 Shortcut to a central area of the page 

• 3 Shortcut to the sitemap area 

• 5 Shortcut to search area 

• S Page map shortcut 

Contacting information and suggestions to improve accessibility 

Despite our efforts to make all pages on the site accessible, parts of the site that are not yet accessible may be discovered. 

We continue our efforts to improve the accessibility of the site as part of our commitment to enable the use of the site for the entire population, including people with disabilities. 

We will be happy to receive inquiries for information and/or suggestions for improvement on the subject of accessibility. 

To contact the accessibility coordinator for accessibility issues only 

Name: Chen Richt 

Phone: 03-9062920 (For accessibility issues only, for service issues dial *2500) 

Email:chen.richt@nespresso.com (for accessibility issues only, for service issues dial *2500) 

For any further questions or inquiries 

Our coffee experts are available for you with any question or issue by phone *2500 or 1800-255-355