Frequently Asked Questions

Product Information

• What is the shelf life of the Nespresso capsules?

  Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the Manufacturing Date (MFD) and the Use By Date (UB). Our capsules are safe to consume before the Use By Date (UB) indicated on the sleeve.

• How can I order professional capsules?

  To order professional capsules please click here or contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or please email us at contact.pro.india@nespresso.com and our coffee experts will connect you with your respective sales manager.

• What does “Pure Origin” or “Single Origin” coffee mean?

  A pure origin or single origin coffee is made of coffees coming from the same country of origin. At Nespresso, each “pure origin” is exclusively and genuinely composed (100%) of coffees coming from a single country of origin and even limited regions that offer unique profiles. We perform rigorous sampling and testing to ensure that we have only 100% pure origins.

• What is so special about the highest quality coffee that Nespresso uses?

  Nespresso coffee experts look for only the finest beans with a particular taste and specific aromatic characteristics, to create the Nespresso blends. Each coffee is evaluated through tasting to ensure that they meet the Nespresso quality standards and match the exact aroma profiles.

  Nespresso is committed to offering its consumers only the finest gourmet coffees. Throughout the year, Nespresso green coffee experts and their green coffee supply partners ensure these highest quality standards by actively seeking out such coffees cultivated in farming communities in the world premium coffee-producing areas. These are often remote regions, where a combination of altitude, climate and rich soil produce the distinctive flavours, aromas and complex character that make up Nespresso Coffees.

• Are Nespresso capsules just filled with pure coffee?

  Nespresso coffee capsules contain only pure coffee - that’s why no additives of any kind are used or needed. The quality and consistency of our coffee in the cup and its exquisite crema are the result of the highest quality coffee, the way we manage the quality during the whole production process and the unique Nespresso system – the interaction of the original Nespresso aluminium capsule and the genuine Nespresso machine.

• Where are the coffees used in the capsules sourced from?

  The coffees used by Nespresso are sourced primarily from: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia and India.

• Where are the coffee capsules produced?

  All the coffee capsules are produced in Switzerland, in the Nespresso Production Centres of Orbe and Avenches. The coffee capsules are then shipped worldwide from the Avenches site.

• Why is Nespresso coffee not available in stores/supermarkets?

  Our unique business model enables us to manage quality at every stage of the value chain and to maintain direct consumer relationships. We believe this allows us to best anticipate and respond to consumer expectations. We know that Nespresso Club Members value the individual treatment they experience at Nespresso – whether it is through the Nespresso Online Boutique, the Nespresso Customer Relationship Centres, or the face-to-face contact at our Nespresso Boutiques (which will be coming soon).

• Where can I buy Nespresso products?

  You can buy Nespresso products in our Online Boutique – https://nespresso.com/in.

• How much caffeine is in each Nespresso capsule?

  The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup.

  The caffeine content for Espressos and Lungos varies between 60-85mg of caffeine.

• How many calories are in each Nespresso capsule?

  There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. Nespresso espresso capsules contain 5.5 grams of coffee on average, whereas the lungos contain approximately 7 grams of coffee per capsule. Taking note of the fact that the coffee grounds are not consumed whole but rather their contents are dissolved in water, the calorie count is even less. A 40ml (or 1.35 oz) cup of espresso contains approximately 0.6 calories while a 110ml (or 3.75 oz) lungo contains approximately 1.0 calorie.

• Do Nespresso capsules contain any additives or preservatives?

  The permanent varieties, as well as the Limited Editions and the Holiday Variations, do not contain any allergens, including but not limited to gluten, lactose or nuts.

  References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee.

Orders & Order follow ups

• How can I change or cancel my order?

  To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com as soon as possible.

  However, as soon as your order is confirmed, Nespresso cannot guarantee any changes or cancellations.

• Where is my delivery?

  Please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or for end user customer please email us at contact.india@nespresso.com and for hotel, restaurant and office customers please email us at contact.pro.india@nespresso.com to confirm your order and delivery details.

• When can I expect delivery of my Nespresso order?

  Nespresso delivers your orders to your address of choice throughout India.

  Please expect delivery within 24 (twenty-four) to 96 (ninety-six) hours. This applies to all orders received prior to 1pm on a working day. Orders received on a Sunday or public holiday will be processed the next working day.

• I have moved and would like to change my address, how can I do this?

  To change your postal address, follow these instructions below :

  Click on "Login" on the home page at the top right-hand corner and enter your email address and your password.
  Click on "My account" and then on "My addresses".
  You can then change your address or add another.
  You can now choose this address when making a new order in our online ecommerce site.

• I would like to choose a different delivery or billing address for my order, how can I do this?

  Multiple addresses can be kept in your account. You can choose from these addresses or also change your address when you place an order online. We ask you to choose a billing address then a delivery address before making an order.

  If order has been made but a new and different delivery address is required, then please immediately contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com to make updates on your order delivery address. However, as soon as your order is confirmed or dispatched by our logistics partner, Nespresso cannot guarantee any changes.

• Is it safe to pay online?

  Yes, your online transactions are secure. We prioritize the safety of your personal and financial information.

  To ensure the highest level of security, we partner with PineLabs, a trusted payment gateway. PineLabs implements robust security measures, including:

  Advanced encryption: To protect sensitive data transmitted during transactions

  RBI Compliance: Fully Compliant with all RBI (Reserve Bank of India) guidelines

  PCI DSS compliance: Adherence to the Payment Card Industry Data Security Standard to safeguard cardholder data

  Tokenization: Replacement of card numbers with unique tokens to minimize risk

  You are requested to refer to the privacy policy as well as the terms & conditions of the Payment Aggregator (i.e. PineLabs).

• Can you deliver orders abroad?

  Nespresso unfortunately does not deliver orders abroad. You should contact Nespresso in the country where you wish to have your coffee delivered.

  Please visit the Nespresso World Of Coffee , or in the upper left corner on the principal page, you will find the icon of a flag. By clicking on this icon all countries where Nespresso is represented will appear. By selecting the country of your choice, you will be redirected to that country’s Nespresso site to find all delivery and billing details.

Delivery Queries & Issues

• I have received damaged or incorrect products. What should I do?

  If after receiving the product and at the moment of opening the box, you find that the product is damaged or incorrect, please take a photo of the damaged product and box condition. Then, please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or email us at contact.india@nespresso.com. For hotel, restaurant and office customers, please email us at contact.pro.india@nespresso.com for further assistance. Please keep the bill and the packaging as the production code printed on the box helps us find the product's batch. We will process damaged or incorrect products within 10 (ten) days from the receipt of your order.

  To help us give you the best possible service, please supply us with as much information as possible regarding damaged or unwanted products.

Online Assistance

• Reset Password

  If you have lost or forgotten your password & you need to change it, all you need to do is:

  Click on "Login" on the home page in the top right-hand corner of the screen, select "Forgot your password?”

  Enter the email address you created a Nespresso online account with. Click on "Reset My Password".

  You will receive an email to the email address you have given that will ask you to click on a link to set a new password.

  If you are unable to change it or if you do not receive the link, please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com and one of our Coffee Experts will be happy to help you.

• Moving abroad – How can I carry on drinking Nespresso coffee?

  You can select your new country using the flag at the top right so that you can continue to enjoy a fine cup of Nespresso coffee abroad. Then register with a new email address. Alternatively, please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com and one of our Coffee Experts will be happy to help you.

• You are moving to another country and wish to close your Club account?

  Please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com if you wish to close your Nespresso account. Our Coffee Experts will update your account and advise you on what you need to do to create your new account.

Original Machine & Product Assistance

• What is the process to repair my Nespresso machine?

  To receive troubleshooting tips or to log a service call, please contact our Nespresso Customer Relationship Center (CRC) on 1800 203 3333 or contact.india@nespresso.com. A coffee expert will take you through the troubleshooting process regarding any machine or technical queries. Should troubleshooting not be successful, the coffee exprt will arrange for the collection of your machine to be delivered to the Nespresso Technical Centre for a full technical evaluation.

• What is the warranty on Nespresso machines?

  Our Nespresso machines are warrantied for a period of 12 or 24 months from date of purchase pursuant to the specific terms and conditions listed in the original product documentation and such warranty is without prejudice to any of your statutory consumer rights. Please refer to the description of your product in the Nespresso Online Boutique for the specific warranty period.

  Nespresso warranties their product against defects in materials and workmanship for the following warranty period, which varies according to the country of purchase. The warranty period commences on the date of purchase and Nespresso may require presentation of the original proof of purchase to ascertain that date.

  During the warranty period, Nespresso will either repair or replace, at its option, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.

  Our Limited Warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood or other external causes.

  This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.

Return Policy

• What is the return policy for Nespresso products?

  All Nespresso products other than coffee capsules, items purchased on sale or at a discounted price, or as part of a refund, may be returned within 10 (ten) days from the receipt of your order.

  Nespresso will only accept such returns if the goods are in perfect re-saleable condition, in their original undamaged packaging and accompanied by the relevant invoice. Subject to these conditions, Nespresso will reimburse you the price paid for the returned goods and the invoiced delivery charges. Please see our Terms and Conditions for reimbursement details.

Data Protection

• Does Nespresso sell customers data to third parties?

  Nespresso does not sell your personal data to third parties and treats it in strict confidence in accordance with applicable law and Nespresso’s privacy policy. The Nespresso privacy policy is published on the site & can be reviewed here.