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Order

Coffee Specialists are available from 8:00am to 10:00pm to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.

  • ORDER ONLINE

    Discover the entire Nespresso universe and place your orders easily, 24/7

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  • ORDER BY PHONE

    An expert available to help you*

    CONTACT US

* 8101 1183 (Hong Kong) / 0800 940 (Macau) / +852 3124 3297 (International) (available from 8:00am to 10:00pm)

Delivery

Order your coffees online or via our Customer Service Hotline at 8101 1183 (Hong Kong) / 0800 940 (Macau) (available from 8:00am to 10:00pm) and receive them within two working days with standard delivery*

  • Free Delivery

    Free delivery from 300 capsules ordered

* Your order will be delivered within 2 days between 9am to 9pm. It will take 3-5 working days for Macau delivery. For orders under 300 capsules, there is a delivery fee (Hong Kong: HK$50; Macau: HK$100).
* Orders placed before 17:00 can be delivered on the next working day, while orders placed after 17:00 require two working days to process. Nespresso does not deliver on Sundays and public holidays.

After-Sales

Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.

  • Assistance videos

    Let us guide you through our videos

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  • Machine service

    As a Nespresso customer you can benefit after buying a coffee machine from a 24 month warranty as well as from a service and maintenance of your machine**

  • Intervention

    Our technicians can provide depending on your machine model on site assistance within 2 working days**

  • Machine loan

    Nespresso provides a substitute machine during servicing if the repair of your machine is not possible on site**

* 8101 1183 (Hong Kong) / 0800 940 (Macau) (available from 8:00am to 10:00pm)
** Those services may be charged, please contact your commercial agent for further information.

Recycling

Nespresso commits to become actor of a sustainable coffee economy, from coffee production to capsules recycling.

Since its creation, Nespresso made the choice of aluminium, because it is the ideal material to protect the aromas of its coffees. Moreover, it presents the advantage of being 100% recyclable.

  • Sustainability

    Learn more about the sustainability program of Nespresso

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  • Recycling

    Discover our solutions to recycle your capsules

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Other Services

Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...

  • Event service

    You can rent a coffee machine for special events*

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  • Set up

    Installation and demonstration of your new machine*

  • Water analysis

    Provision of filters to optimize your water quality*

*Those services may be charged, please contact your commercial agent for further information.

  • Not yet a customer?

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  • Already a customer?

    Ask your question here about your order or your machine

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