Legal Notice

Effective: 02.05.2018

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). In Romania, Nespresso is a unit/ division without legal personality within Nestlé Romania SRL and all provisions of this notice must be read and interpreted accordingly. This Notice also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

SOURCES OF PERSONAL DATA
PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
USES MADE OF YOUR PERSONAL DATA
DISCLOSURE OF YOUR PERSONAL DATA
RETENTION OF PERSONAL DATA
STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
ACCESS TO YOUR PERSONAL DATA
YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
CHANGES TO OUR NOTICE
DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that we collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is collected using third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose.
Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for	Our reasons	Our legitimate interests
Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).	Fulfilling contractual obligations Legal obligations Our legitimate interests	Improving and developing new products and services Being more efficient
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.	With your consent (where required) Fulfilling contractual obligations Our legitimate interests	Working out which of our products and services may interest you and telling you about them Defining types of customers for new products or services
Third party social networks. We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks. Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.	With your consent (where required) Our legitimate interests	Working out which of our products and services may interest you and telling you about them Defining types of customers for new products or services
Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information. Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.	Fulfilling contractual obligations With your consent (where required) Legal obligations Our legitimate interests	Improving and developing new products and services Being more efficient Protect our assets and staff
Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.	Legal obligations Our legitimate interests	Compliance with legal obligations Protect our assets and staff

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws.

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending us an e-mail to DataProtection@nullro.nestle.com and Nespresso.Romania@nullNespresso.com or writing to us at S.C. Nestlé Romania SRL - Nespresso Division, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than yourself, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. Applicable laws may also permit us to retain some of your Personal Data to satisfy our business needs. Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser to refuse all or some cookies/similar technologies, or to alert you when they are used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online). Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at address S.C. Nestlé Romania SRL - Nespresso Division, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania or email to DataProtection@nullro.nestle.com and Nespresso.Romania@nullNespresso.com or call our CRC on 0 800 008 300 (toll free number).

You can also contact our Data Protection Officer through email at DataProtection@nullro.nestle.com or post mail to Nestlé România S.R.L., 3 George Constantinescu street, entrance A, level 7, district 2, Bucharest.

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers	Responsible for
Nestlé Nespresso SA Avenue de Rhodanie 40, 1007 Lausanne, Switzerland	All activities
Nestlé Treasury International S.A. 7, Rue Nicolas Bové L - 1253 Luxemburg	Website/app related payment card operations Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.
In addition, all the following Nespresso/Nestlé entities or ad-hoc in-country partners
Nestlé România S.R.L. Headquarters: 3 George Constantinescu street, entrance A, level 7, district 2, Bucharest Postal code: 020339 Registration number (CUI): 8184502 Fiscal registration number (CIF): RO8184502 Social capital: 132.906.800 RON Nespresso Headquarter, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania Phone: 0 800 008 300 Fax: 0 800 008 400 E-mail: Nespresso.Romania@nullNespresso.com and DataProtection@nullro.nestle.com	All activities in Romania

Thank you for visiting this website. Please read carefully the Terms and Conditions regarding website usage, as any usage means of this website requires your acceptance of the Terms and Conditions listed here.

The terms "we", "our", "Nespresso", "Nestlé" and "Nestlé Group" mentioned on this website refer to Nestlé S.A. and to any of its affiliated companies, depending on the context. "You" means any person who accesses and / or uses this website.

Website Privacy Policy
Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy.

Accuracy, completeness and relevance of the information
Although we make every effort to ensure the accuracy and completeness of the information on this website, we do not assume any responsibility if the information available on this website is not specific or complete. Any interactions with this website content will be on your own responsability. You agree that it is your responsibility to monitor any amendments made to the content of this website.

Transmission
Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else. By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

Intellectual Property Rights
You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.

Trademark of Société des Produits Nestlé S.A. All rights reserved.

You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.

Links
As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

Disclaimer of Warranties
You access, use, browse and navigate on our Websites at your own risk and peril.

Without prejudice to Section 6 hereinafter, any material, information and all that you find on the websites are furnished to you “as is”, in function of their availability, and without guaranty of any sort, express or implied, including, among others, the implied warranty of merchantability, or fitness for any particular purpose.

The Nestlé Group does not guarantee that the materials and information on this website are available or appropriate in all countries or languages.

Legal liability
The Nestlé Group and / or any other parties involved in the creation, implementation or presentation of this website on our behalf will have no legal liability or other responsibility for any damages, costs, losses or direct, incidental, indirect, special or punitive responsablities which may result as a consequence of your access, usage, inability of use, changes brought to the content of this website or as a result of your access of another website through a link from this website or, to the extent permitted by applicable law, as a result of the actions we undertake, or not, following any of the e-mails sent by you.

The Nestlé Group and / or any other parties involved in the creation, implementations or presentation of this website will not be responsible for maintaining the materials and services available through this website or for submitting any changes, updates or other communications related to it. Any material on this website is subject to change without notice.

Furthermore, the Nestlé Group will not have any legal responsibility or other liability for any loss suffered due to viruses that may affect your computer or any other property because you have used, accessed or downloaded any material from this website. If you decide to download any material from this website, you do so on your own responsability.

To the fullest extent permitted by applicable law, you expressly waive any claims against the Nestlé Group or its representatives, directors, employees, suppliers or programmers, claims that may result from your usage or access of this website.

Prohibited activities
It is forbidden to undertake any act that Nestlé Group, at its sole discretion, may deem inappropriate and / or could be considered an unlawful act or it is prohibited by any law applicable to this website, including but not limited to:

• Any act that would constitute a violation of both the confidentiality (including the uploading of private information without the consent of the person concerned) and any other legal right of the person;
• Using this website to defame or slander the Nestlé Group, its employees or other individuals, or conduct in a manner that could harm the good reputation of the Nestlé Group;
• Upload files containing viruses that could cause damage to Nestlé Group properties or other people's property; ;
• Posting or transmitting to this website any unauthorized material including, but not limited to, material that we believe may cause discomfort or may be defamatory, racist, obscene, threatening, pornographic or unlawful, considered in the detriment of or violating the security systems or networks of the Nestlé Group or third parties.

Jurisdiction and applicable law

Nestlé Group products, materials, offers and information presented on this website are intended for customers and users in Romania. The Nestlé Group does not guarantee that the products and content of this website are compatible with or available in locations other than Romania. Please contact our local distributor for more information on product availability in your country. The products that appear on this website are only visual representations and, as such, they do not constitute their true size, packaging, color, etc.

You and the Nestlé Group agree that any controversy or claims arising out of or in connection with the use of this website will be governed by Romanian law and shall be submitted exclusively to the courts of Bucharest, Romania.

FOR GLOBAL WEBSITES

For product websites

You and the Nestlé Group agree that any disputes or claims arising out of or in connection with the use of this website will be governed by Swiss law and will be brought exclusively to the courts of Switzerland.

Updating the legal notice

We reserve the right to make any additions or changes to this legal notice. Please visit this page from time to time for legal information and new information.

RETURN POLICY

• According to the Emergency Ordinance no. 34-2014 regarding consumer rights within contracts concluded at distance, you have the right to return products ordered online or by phone that do not suit you, without any explanation, within 14 days of delivery. Their return will be made at your expense, by courier, and the address for return will be communicated to you by the Nesspresso representatives, which you can contact at 0 800 008 500 (free call from any network) or at the e-mail address NespressoPro.Romania@Nespresso.com

• The returned product must be in the same condition in which it was delivered and accompanied by the corresponding invoice. Products that show physical changes, traces of excessive use and / or unauthorized interventions, etc. are not accepted for return. Products that are likely to deteriorate or expire quickly are not accepted for return: coffee capsules, biscuits, chocolate, sugar and other foods. The customer is only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products. The lack of the original packaging can damage the products upon return. If these conditions are met, Nespresso will refund the value of the products delivered strictly on the basis of the conditions mentioned above, within a maximum of 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to refund of the products value using the same payment method as used for the initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged any fees as a result of such a refund. In the case of orders paid with the card, the return is made exclusively to the account of the card from which the payment was made. The shipping cost of the returned products will be borne by you.

• If you decide to return the products purchased online, please go through the stages of the return process, within 14 days of delivery, calculated from the date on which you took physical possession of the product. To exercise your right of withdrawal you must inform us of your decision to withdraw from this contract, using an unequivocal statement - for this purpose, you can use the model withdrawal form submitted by the representatives of the Nespresso Club; however, its use is not mandatory and you may also use other means - for example an e-mail to NespressoPro.Romania@Nespresso.com or a fax to 0 800 008 500. Regardless of the method you choose, you will need to send the following information: your name, your postal address and, if applicable, your telephone number and e-mail address. If you choose to use the withdrawal form, please contact the Nespresso Club representatives as follows.

- Please contact the Nespresso Club at 0 800 008 500 (free call from any network) or by email at NespressoPro.Romania@Nespresso.com

- Fill in the return form received from the representatives of the Nesspresso Club and make sure that you send it in scanned form to the e-mail address NespressoPro.Romania@Nespresso.com. If you use this option, we will send you, without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request.

- Return the product or products to the address provided by the Nesspresso Club representatives. Ship the products to the address provided by the representatives of the NespressoClub, without undue delay and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration of the 14-day period. You will have to bear the direct cost of returning the products. You are responsible for reducing the value of products resulting from handling other than those necessary to determine the nature, quality and operation of the products. You are responsible for the integrity of the returned products during transport. We will refuse to receive the package if we find that the returned product has changes compared to the status communicated in the return form.

- If you withdraw we will refund any amount we have received from you, including delivery costs, except for additional costs caused by the fact that you have chosen a different delivery method than the cheapest standard delivery type we offer, without undue delay and in any case not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. You will not be charged any fees as a result of such a refund. We will proceed to refund the Amount using the same payment method as used for the initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged any fees as a result of such a refund. In the case of orders paid with the card, the return is made exclusively to the account of the card from which the payment was made.

- If you want to receive other products than those originally ordered you will need to place a new order.

DOWNLOAD RETURN FORM>

The Waste Electrical and Electronic Equipment Directive

The price of Nespresso electrical and electronic equipment includes the costs of collecting, treating and disposing of environmental and waste electrical and electronic equipment (WEEE) in accordance with current legislation. These costs are considered optimal and assimilated to the Nespresso traceability procedure to assimilate the manufacturer's expanded traceability principle to transparently communicate these costs: For all range of Nespresso Business Solution coffee machines and Aeroccino the price includes Green Stump of 1.45 lei / kg + VAT.

Users of electrical and electronic equipment (EEE) have the obligation to separately collect WEEE and not to remove them together with unsorted municipal waste, given the potential environmental and human health hazards of WEEE caused by hazardous substances present in EEE. Users of electrical and electronic equipment (EEE) have the obligation to be directly responsible for the proper collection of waste and to support the principle of the traceability of the EEE manufacturer / importer in order to ensure a sustainable environment for the proper collection of WEEE at the end of the optimal operating period. The use of EEE at the time of changing the physical status of WEEE belongs entirely to the user, so according to civic principles, Nespresso informs and supports its users through the online platform where he can find more information about the specific traceability of a WEEE.

WEEE will be collected by the public WEEE collection service organized by public authorities at fixed collection centers, mobile collection points or by periodic collection with designated operators as well as collection centers organized by authorized economic operators for the collection WEEE.

Also, Nespresso applies one-to-one WEEE take-back policy, in line with current legislation. Thus, when purchasing a new EEE from Nespresso, at your request we will take WEEE free of charge under the same conditions as the new product delivery if the equipment is of the equivalent type and has the same functions as the newly supplied equipment. Nespresso may also refuse to take over WEEE that, due to contamination, poses health and safety risks to the health and safety of the personnel, with the end user being directly responsible for ensuring traceability in accordance with a specific risk treatment / disposal facility contaminant.

The symbol indicating that the marketed EEE is the subject of a separate collection, represents a crossed-out wheeled bin, a visible, legible and indelible printed symbol on the EEE or the packaging, the instructions for use and the EEE warranty.

The legislation in force, as well as our business ethics, require that any subsequent communication shall be made with your consent. SC Nestlé Romania S.R.L., registered with ANSPDCP based on notification no. 2168, headquartered in Str. George Constantinescu, no. 3, sc. A, et. 7, Sector 2, Bucharest, processes the personal data provided by you through this form through the agencies designated for this purpose. Your data will be used in the future for advertising, marketing and advertising purposes, in accordance with Nestlé's Privacy Policy (click here for more details). Your personal data will not be disclosed to third parties, but may be stored abroad on the central servers of various Nestlé Group companies in different countries, such as the United Kingdom and the United States. Nestlé will take all necessary measures to protect your personal data both during transit and at the destination.

In the future, the data collected from this form allow us to keep you up to date with our activity and bring you the opportunity to participate to the promotions and loyalty programs that Nestlé Romania S.R.L. organizes them exclusively for its consumers.

According to Law no. 677/2001 you benefit from the rights of access and intervention on data and the right not to be subject to an individual decision. You can object to the processing of personal data concerning you and request the deletion of your data. To exercise these rights you may address a written, dated and signed application to S.C. Nestlé Romania S.R.L., Str. George Constantinescu, nr 3, sc A, et 7, Sector 2, Bucharest, Romania, to the Consumer Service or to Infoline 0 800 008 300 (free telephone line, callable from any national fixed and mobile network), from Monday to Friday, between 08: 00-18: 00, except public holidays. You also have the right to go to court.

NESTLE ROMANIA S.R.L.
Registered office: Str. George Constantinescu, no 3, scara A, etaj 7, Sector 2, Bucharest
Postcode: 020339
Trade Register: J40/10813/2010
Tax Reference Number (CUI): 8184502
Tax Identification Number (CIF): RO8184502
Share capital: RON 132,906,800
Phone: 0800 008 500
E-mail: Nespressopro.Romania@Nespresso.com

These General Terms and Conditions of Sale establish the basis on which Nestle România S.R.L., the Nespresso division ("Nespresso") sells products through our website ("General Conditions of Sale").

Within the below General Conditions of Sale, the terms "we", "our", "us" and "Nespresso" shall refer to Nestle România S.R.L., our affiliates, subsidiaries, assignees, heirs, licensors, licensees and/or our employees, whereas “you” shall refer to you.

These terms shall also apply to your use of our website, including our Terms of Use which can be read here. The information note on the processing of personal data shall apply to all personal data communicated/submitted through our website. Learn more here. The Cookie Policy applies to the use of cookies and similar technologies on our website. Learn more here. Separate terms shall also apply to competitions, sales promotions and other functions that may be available on our website at times.

In case of any doubts or if you want to talk about the General Conditions of Sale or about anything you may buy through our website, please go to the "How to Contact Us" Section below.

You may print a copy of these General Conditions of Sale, if necessary.

1. APPLICABILITY OF THE GENERAL CONDITIONS OF SALE

1.1 These General Conditions of Sale shall govern the sales of products by Nespresso through our website and/or by phone through the Customer Relations Centre ("CRC"). By placing an order to buy products from us through our website and/ or by phone through CRC, you accept and agree to comply with these General Conditions of Sale, without reservation. Please read them carefully.

1.2 To purchase products through our website or through the Nespresso mobile application or by phone through CRC, you must be at least 18 years old.

1.3 When you place an order through our website or by phone through CRC, and our payment processor has approved your payment details, we will confirm the order receipt by sending a confirmation to your email address. The order receipt notification is for information purposes and does not constitute an acceptance of the order. You must be at least 18 years old and own a Nespresso Professional coffee machine.

When we ship the Nespresso products, we will send a confirmation to your email address, which will represent our acceptance of your order, creating a legally binding sales contract between you and Nespresso, subject to and in accordance with these General Conditions of Sale ("the Contract").

If we do not accept your order for any reason, we will send you a message to your email address or we will contact you by phone. Your order will be cancelled, any payment will be refunded, and no Contract will exist between you and Nespresso.

Any voucher/discount that you can benefit from in the context of any promotional campaign can be used only once, in accordance with the terms and conditions of that campaign. Participants undertake not to use the discounts/vouchers/promotional codes that are part of the respective campaign for purposes contrary to the interests of Nespresso or other participants, and not to access/use these benefits in bad faith or in ways other than those permitted by Nespresso according to the terms and conditions. It will be interpreted as an attempt of fraud, including the abusive/malicious/bad faith or erroneous use of any promotional codes/vouchers/discounts applied as a result of technical errors in the electronic programs used by Nespresso. Any benefits gained by participants/members in this manner (due to technical errors) will be considered undeserved, and it will be necessary to refund/return/cancel/invalidate them. If it is found that a participant/member has unjustifiably benefited from discounts/vouchers/promotional codes, etc., and/or is suspected of fraud, Nespresso reserves the right to (i) request clarifications and any relevant documents, (ii) invalidate all non-compliant entries/orders with which the participant has entered the Campaign, (iii) invalidate the additional discounts that the participant has unjustifiably benefited from. Nespresso reserves the right to invalidate entries and/or orders placed or being placed and not to deliver products to those participants/members who directly or indirectly attempt to unjustifiably benefit from the discounts/vouchers/promotional codes that are part of any Campaign.

1.4 Nespresso reserves its right to amend these General Conditions of Sale at any time, by publishing a new version online.

1.5 Information on waste electrical and electronic equipment

The price of the Nespresso electrical and electronic equipment includes the cost for collection, treatment, and disposal under environmental protection conditions for waste electrical and electronic equipment (WEEE), in accordance with the law in force. For all household appliances, the displayed price shall include the Green Stamp in the amount of 4 RON + VAT.

Users of electrical and electronic equipment (EEE) have the obligation to collect the WEEE separately and not to dispose of it along with the unsorted municipal waste, having in view the WEEE’s potential harmful effects on the environment and on human health, caused by the hazardous substances present in the EEE. Users of electrical and electronic equipment (EEE) have the obligation to be directly responsible for the appropriate collection of waste and for upholding the principle of extended traceability of the manufacturer/importer of EEEs, in view of securing a sustainable environment for the appropriate collection of WEEEs at the end of the optimum operating period. The use of the EEEs upon changing the physical status into WEEEs belongs to the user in whole; thus, in accordance with the civic principles, Nespresso informs and supports its users through the online platform, where they can learn more about the specific traceability of a WEEE.

The WEEEs shall be collected by the public WEEE collection service organized by the public authorities at fixed collection centres, mobile collection points or by periodic collection, with designated operators, as well as by collection centres organized by economic operators authorized for WEEE collection.

Also, Nespresso applies the policy for WEEE receipt in a “one to one” system, under the law in force. Thus, when you purchase a new EEE from Nespresso, at your request, we will collect the WEEE free of charge, under the same conditions as the conditions for delivery of the new product, if the equipment is of equivalent type and has fulfilled the same functions as the newly-supplied equipment. Nespresso may also refuse to collect a WEEE which, as a result of a contamination, poses risks to the personnel’s health and safety; in this context, the end user shall be directly responsible to ensure appropriate traceability towards a specific facility for treatment/ disposal of the contaminant hazard.

The symbol indicating the fact that the traded EEEs are subject to separate collection is a crossed-out wheeled bin, a symbol which is printed visibly, legibly, and indelibly (in a lasting manner) on the EEE or on the packaging, on the instructions for use, and on the EEE's warranty certificate.

2. ORDERS

2.1. The descriptions, prices, availability, and other details of our products shall be as presented on our website at the time you place your order, always subject to the below provisions.

2.2 We make every effort to ensure that the descriptions, prices, availability, and other details of our products, published on the website , are as accurate and as updated as possible, but the Nespresso website and mobile application are dynamic environments, and inaccuracies and errors may occur at times; thus, we will have to run some checks when we receive your order. We will contact you by phone or we will send you a message to your email address if the details are different from those indicated in your order, and we will agree on the new details with you.

2.3 All prices are displayed with VAT excluded. Our delivery charges are payable in accordance with the details indicated under Section 3 "Delivery".

2.4 Nespresso may amend the prices and other sales details on our website and/or from the Nespresso mobile application, including these General Conditions of Sale, at any time, and we may notify you in advance, but we have no obligation to do so. However, we shall not apply the new prices, details, or General Conditions of Sale to any orders that we have already accepted based on a Contract.

2.5 You undertake to provide all the details related to your order accurately and honestly, and also to inform Nespresso on any change of address or of any other personal data. Unless you do so, we may not accept your order or delay delivery of the products, or we may need to terminate the Contract. We shall not be liable for any shipment or performance error resulting from your failure to comply with the obligation to provide accurate information.

2.6 You may place the orders as follows:

a. By phone at: 0 800 008 500
b. Online: www.Nespresso.com/pro/ro/en, or the mobile version m.Nespresso.com/pro/ro/en/

2.7 Nespresso delivers the products on the territory of Romania, within the limit pf the available stocks.

2.8 Nespresso reserves its right to refuse orders.

3. DELIVERY

3.1 We will deliver the products to the address you communicated for delivery upon placing the order. We will always try to deliver the products within our estimated delivery terms, but the actual delivery terms are sometimes beyond our control. Thus, any dates that we provide for delivery are merely an approximation. Please treat them as such. We cannot be held liable for any loss caused by delays.

3.2 Nespresso shall ensure the appropriate packaging of the order and shall provide for the submission of the accompanying documents. You shall become the owner of the products you ordered upon their delivery at the indicated delivery address, on the condition that your payment was authorized and validated. In any case, once the products are delivered to your delivery address, they shall become your responsibility, and Nespresso shall have no liability starting from that time. Upon receipt of the parcel, you assume full liability regarding the order and the documentary evidence accompanying the order.

3.3 Without prejudice to your order, based on the below Return Policy, if your payment is not accepted/ validated, but you received the products, you are under the obligation to pay them or to return them in accordance with our reasonable instructions, at your expense, without any wear and tear marks or any other damages.

3.4 Standard Delivery:

If you place the order before 3:00 PM on a business day, it shall be delivered to you at the indicated address within 2 business days. In exceptional cases, e.g., adverse weather conditions, delivery to areas that are difficult to access, or during very busy periods of the year (Black Friday, Christmas etc.), the delivery may be delayed.

The standard delivery cost is RON 15.

3.5 Free delivery is provided for online orders or by phone, which include a Nespresso coffee machine or whose value is at least RON 420 or the amount of 200 capsules.

Out of regard for you, we apply the highest quality and safety standards, to deliver the orders as soon as possible. However, small delays in delivery may occur. We appreciate your patience.

4. PRODUCT CHECK

4.1 Upon receiving the products ordered, you shall have the responsibility to make sure that the delivered products correspond to your expectations in terms of quality and quantity. In case any faults or inconsistencies, please inform the Nespresso Customer Relations Department by calling 0 800 008 500 (toll-free from any network) or by email at Nespressopro.Romania@Nespresso.com within two business days from the date of the non-compliant receipt, also having the responsibility to keep and to provide all signed related invoices and delivery notices, as well as the damaged products. In such cases, Nespresso shall provide identical products in exchange or shall return the paid amount in whole, if requested.

5. RETURN POLICY

5.1According to Emergency Order no 34/2014 on consumer rights in contracts entered with professionals, you have the right to return the products ordered online or by phone, without any explanations, within 14 days of receiving them. The return shall be at your expense, by courier, and the address for returns is FM ROMANIA SRL: Str. Bradului, nr. 57, sat Dragomiresti Deal, comuna Dragomiresti Vale. Ilfov county, postcode 077096, phone 0800 008 500, email Nespressopro.Romania@Nespresso.com.

5.2 The returned product must be in the same condition in which it was delivered and accompanied by the corresponding invoice. Products with physical changes, marks of excessive use and/ or unauthorized interventions etc. shall not be accepted for return. Coffee and other food products purchased remotely shall not be accepted for return if the products are de-sealed, due to health protection or sanitation reasons. The customer shall only be liable for the reductions of product value resulting from handling, other than those needed to determine the nature, qualities and operation of the products. Lack of the original packaging may cause damaging of the products upon return. If these conditions are met, Nespresso shall refund the value of the delivered products strictly on the basis of the conditions mentioned above, within a maximum of 14 days from the date on which we are informed of your decision to withdraw from this contract. We shall proceed to refund the amount using the same payment method as the one used for the initial transaction, unless you made the payment in cash at the courier (in which case you will be contacted in view of communicating your bank details, so that we may refund the amount into your bank account); in any case, you shall not be charged any fees as a result of such refund. In case of orders paid by card, the return shall be made exclusively to in the account of the card from which the payment was made. The shipping expenses for the returned products shall be covered by you.

5.3 If you decide to return the products purchased online, please follow the steps of the return process within a maximum of 14 days, calculated from the date on which you took physical possession of the products. To exercise your right of withdrawal, you must inform us regarding your decision to withdraw from this contract, using an unequivocal statement - for this purpose you may use the template of the withdrawal form sent by the Nespresso representatives; however, its use is not mandatory, and you may use other modalities, as well - for instance an email at Nespressopro.Romania@Nespresso.com or a phone call at 0800008300. Regardless of the chosen modality, you shall have to submit the following information: your name, your postal address and, if applicable, your telephone number and email address, as well as the number of the initial order (based on which the goods were delivered), the number of returned units per product and the code related to each product. This information shall also accompany the returned parcel, in view of its identification upon receipt in the central warehouse and in view of processing the return.

If you choose to use the withdrawal form, please contact the Nespresso representatives, as indicated below.

• Contact the Nespresso representatives at 0 800 008 500 (toll-free from any network) or by email at Nespressopro.Romania@Nespresso.com
• Fill in the return form received from the Nespresso representatives and make sure that you send it in scanned form to the email address Nespressopro.Romania@Nespresso.com. If you use this option we will send you without delay, on a durable medium, for example by mail, the confirmation of receipt of the withdrawal request.
• Return the product or products to the address provided by the Nespresso representatives. Ship the products to the address provided by the Nespresso representatives, without undue delay and, in any case, within a maximum of 14 days from the date on which you took physical possession of the ordered product. The deadline is met if the products are returned before the expiration of the 14-day period. You shall have to bear the direct cost of returning the products. You are responsible for reducing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products. You are responsible for the integrity of the returned products during transport. We will refuse to receive the package if we find that the returned product evinces any changes compared to the status communicated in the return form.
• If you return the products, we will refund any amount we have received from you as payment, including the delivery costs, except for any direct costs related to returning the products without undue delay and in any case not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. You shall not be charged any fees as a result of such a refund. We shall proceed to refund the amount using the same payment method as the one used for the initial transaction, unless you made the payment in cash at the courier (in which case you will be contacted in view of communicating your bank details, so that we may refund the amount into your bank account); in any case, you shall not be charged any fees as a result of such refund. In case of orders paid by card, the amounts shall be refunded exclusively into the account of the card from which the payment was made.
• If you wish to receive products other than the ones you ordered initially, you shall need to place a new order.

DOWNLOAD THE RETURN FORM >

6. PRICES AND INVOICING

6.1 The prices invoiced for the products you ordered are the ones in force on the order placement date and they shall include VAT, but shall exclude the delivery fees.

6.2 The delivery fee, included separately in the invoice, shall apply to all orders placed online or by phone.

6.3 Nespresso does not provide discounts or rebates for wholesale or commercial orders/ quantities.

6.4 The invoices for the purchase shall be submitted in electronic form, by adding the invoice to your account and/ or by electronic mail to the email address you indicated upon registering on the Nespresso website or upon placing the order. By creating the Nespresso account and/ or by placing the order, you agree to receive the invoices in electronic form, by addition into your account and/ or by email, at the indicated email address. If you no longer wish to receive the invoice in electronic form, please change your preferences from the settings of your Nespresso account, and it shall be sent to you on paper, with your order. We will communicate your invoice in accordance with the provisions of Law no. 296/2023 regarding certain fiscal-budgetary measures for ensuring the long-term financial sustainability of Romania, regarding the implementation of the national e-Invoice system on the territory of Romania, as well as any other applicable legal requirements.

7. PAYMENT

7.1. After choosing the products related to the order, you have the possibility to choose one of the below payment methods, depending on the procurement channel and on availability:

• by bank card, in whole, before shipping the products ordered, for the orders placed on the website;
• in cash, payment on delivery for the orders placed via the website or by phone;
• by Google Pay/Apple Pay, in whole, before shipping the products ordered, for the orders placed on the website: Google Pay/ Apple Pay cannot be used for orders of the following types: Easy Order, Subscription. Apple Pay is only available in the Safari browser.

Some payment forms require authorization and involve several steps, including customer authentication. We and our payment processor Adyen N.V. reserve our right to conduct reasonable checks and to obtain the adequate validation oof your order details, including with third-party agencies.

7.2 You declare that any credit or debit card or any other payment facilities which you use belong to you and that there are sufficient funds or credit facilities to cover the price of the products you order.

7.3 If the payment process is not completed in whole or if we or our third-party payment processor have any concerns regarding any aspect of your order, we may suspend or cancel your order or terminate the Contract.

7.4 All payments on the website are conducted and processed directly by our third-party payment processor, and we shall not process or store your credit or debit card or any other payment details.

If you choose the payment option by card, you need to provide the following details: card type (VISA/ Mastercard), the name mentioned on the card, the card number, the card verification value, the expiration date, and afterwards you need to complete the order on our website.

In order to ensure the safest possible connection, we recommend taking the necessary security measures to protect your account and your connection; for this purpose, please consider not maintaining you login on the website active, logging off after each login, not disclosing the password of your account, setting a complex password, which is as safe as possible, and, in general, to proceed in view of maintaining the security of access to/ via the device used to connect to the website. Nespresso shall not be held liable for the situations when the above-mentioned recommendations were not followed, nor for any damages claimed or actually caused by such situations.

By entering your card data you confirm that you were previously informed and accepted the terms and conditions of use for the card payment service. Your card data shall not remain saved for any type of future payments, and, for each order, it shall be necessary to cover the above-mentioned steps, describing the payment modality by bank card.

Nespresso assumes no liability and shall not be liable to the buyers for any category of fees applied by banks, payment processors, or any other parties, regarding the transactions conducted using the card payment service on our website.

8. WARRANTY FOR THE MACHINE AND AFTER-SALE ASSISTANCE

8.1 Nespresso machines are guaranteed by the manufacturer in accordance with the applicable terms and conditions from the product’s original documentation; however, such warranty shall not prejudice your legal rights provided by the law on consumer protection.

8.2 For any questions regarding the operation and maintenance of your Nespresso machine, as well as for after-sale assistance, please contact Nespresso by phone for recommendations and help.

9. HOW TO CONTACT US

If you have any questions or comments regarding the General Conditions of Sale, the Nespresso products, or our website, please do not hesitate to contact us (i) by email at Nespressopro.Romania@Nespresso.com, (ii) by phone at 0800 008 500 or (iii) by post at the address Str. George Constantinescu, no 3, scara A, etaj 7, sector 2, Bucharest, Romania.

10. APPLICABLE LAW AND JURISDICTION

10.1 These General Conditions of Sale shall be governed by the Romanian law.

10.2 The courts of law from Romania shall have exclusive jurisdiction.

This Cookie Notice was last updated on the 14^th of November 2018

This cookie notice applies to all Nespresso websites and mobile applications (“Nespresso Platform”).

1. What are cookies?

Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

We use the term "cookies" throughout this notice to also cover all similar tracking technologies, such as web beacons SDK, log files, pixel tags.

2. What types of cookies are used on Nespresso Platforms?

We use the following types of cookies on Nespresso Platforms:

Cookie categories	Lifespan
Required cookies These cookies are required to enable core functionality and must be accepted for some Nespresso Platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Nespresso Platform will not function for you, for example, adding items to your basket, proceeding to checkout.	As long as necessary
Functional and performance cookies These cookies help us improve or optimise the experience we provide. They allow us to measure Nespresso Platform usage and improve performance. These cookies help us understand how visitors interact with Nespresso Platforms and we use this information to improve the user experience and performance of Nespresso Platforms.	90 days
Advertising cookies These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties such as advertisers. We may share this information with other parties, including our partners.	90 days
Social media cookies These cookies are used when you share information using a social media sharing button on a Nespresso Platform. The social network will record that you have done this. This information may be linked to targeting/advertising activities.	90 days

3. Manage your cookie consent preferences

You may access and change your cookie preferences at any time by clicking here.

4. Notice Update

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and new additional information. We will place updates on Nespresso Platforms and, where appropriate, we will notify of any changes by email.

5. Privacy Policy

For further information about how your data is used (including controller details), please see our “Privacy Policy” section on our Legal information page.

EASYORDERING SERVICE

‘Easyordering’ allows you to reorder and pay for your Nespresso capsules and selected accessories automatically based on a chosen frequency.

The General Conditions of Sales automatically apply to any order placed through Easyordering. In the event of a conflict between the General Conditions of sale and the conditions related to Easyordering, the conditions related to Easyordering will prevail.

“Your order will soon ship” notification

3 days before your recurrent order will be shipped by us, you will receive a written notification from us to inform and remind you of the date of shipment, the details of your Product basket, the total price of your recurrent order and whether any Product is out of stock.

If you wish to modify the delivery address, selected items and quantities as well as delivery and payment information after receiving our email, you can still change this until 4 P.M., before 2 working days of shipment. (ex: 03:59 P.M. on January 3 for an order shipping on January 5)

Payment

Payments shall be made by credit card. All recurrent orders will be billed to your credit card on the day of shipment. In the event that your credit card cannot be charged, Nespresso will place your order on hold and send you a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment.

Modification and Cancellation

You are entitled to cancel your Easyordering subscription, cancel one or more recurrent orders or modify the Product(s) basket, the frequency or any customer detail at any time free of charge.

In the event that you cancel a specific order or your Easyordering subscription before or while your order is being shipped, you are entitled to refuse the delivery of the Product(s) and, in the event that you received the Product(s) to return the order in accordance with the present General Conditions of Sale.

Out of stock

If one of your Product(s) included in your recurrent order is out of stock at the moment of the “your order will ship soon” notification, we will notify you in this notification and will still ship your other recurrent orders on your requested frequency, unless the order is cancelled by you.

You will not be charged for any Product(s) which is out of stock.

Promotions

You will have the opportunity to benefit from promotional offers specifically relating to your Easyordering subscription. These Easyordering-specific promotions will not be applicable to any order made outside an Easyordering subscription.

With your Easyordering account, you will also have the possibility to benefit from ongoing general campaigns and promotions. Your Easyordering subscription does not automatically take into account other promotional offers announced on or around the time of your recurrent order processing. To benefit from such a promotion, it is recommended to place a separate order and modify your next shipment date for your Easyordering subscription.

Promotion Terms and Conditions ”Online orders discount for Nespresso Professional coffee capsules” SECTION 1. THE ORGANISER Nestlé Romania S.R.L, Nespresso Division, with registered office in Bucharest, Str. George Constantinescu nr. 3, Sc. A, Et. 7, district 2, Sole Registration Code 8184502, registered with the Trade Register Office under no. J40/10813/2010, bank account RO71CITI0000000724652158, (hereinafter referred to as "Nespresso Division”) notifies its customers about the terms and conditions of the " Online orders discount for Nespresso Professional coffee capsules” promotion. SECTION 2. MECHANISM CONDITIONS 2.1. Participants The promotion "Online orders discount for Nespresso Professional coffee capsules " concerns Nespresso Professional customers - legal entities who have not concluded, at the time the campaign started (30.01.2023), a subscription contract with Nestle Romania Nespresso Division ("Participants"). 2.2. Promotion Duration and Mechanism The promotion is valid until 31.12.2023 and requires that: - Receive a 2% discount of the total value of the coffee capsules from the shopping cart, on the next online order placed by Participants on https://www.Nespresso.com/pro/ro/ro, of minimum 200 coffee capsules. The discount will be automatically applied to each Participant's shopping cart. 2.3. How to enrol To benefit from this promotion, Participants can enrol by placing an online order on https://www.Nespresso.com/pro/ro/ro, of minimum 200 coffee capsules. 2.4. Other conditions The offer can be used at the same time with other promotional offers or discounts provided by Nespresso. The offer can be applied to every coffee order. According to the sale conditions, delivery is free for the purchase of a minimum of 200 coffee capsules in one order, regardless of the coffee assortment chosen or the order value exceeding RON 420. To find out more about the terms and conditions of the promotions, payment and delivery methods of your orders, as well as the confidentiality policy, please visit www.Nespresso.com/pro, or contact the Customer Service Centre, available at 0800 008 500, toll-free from any network. The participants in the Campaign are obliged to comply with the terms and conditions of this Regulation, which is publicly available and free of charge on the website www.Nespresso.com/legal or can be made available (i) on the basis of a free telephone call to the Customer Service Centre, at 0 800 008 500, (ii) by e-mail at Nespresso.romania@Nespresso.com, or (iii) on the basis of a written request to the attention of Nespresso, at the aforementioned registered office. SECTION 3. CONFIDENTIALITY AND PERSONAL DATA PROCESSING • The offered personal data shall be processed according to the legal provisions and the Nespresso confidentiality policy. Any subsequent communication shall be done based on your consent expressed by filling in and signing the registration form as a Nespresso Club member. The information note regarding the processing of personal data by Nespresso is available for free on www.Nespresso.com/pro/ro/ro/legal. • Nespresso processes the personal data of the participants to this Campaign according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") and the Information Note on the processing of personal data on the website www.Nespresso.com/pro/ro/ro/legal. • The following data may be collected from all participants if they are not already in the Nespresso Club database: name, surname, address, telephone number, e-mail address, Nespresso Club Member number, store name from where the machine was purchased, and date of purchase. For the fulfilment of certain tax obligations, the Organisers may request data such as the Personal Identification Number and a copy of the identity card. • Nespresso guarantees the confidentiality of the personal data of all participants. The personal data indicated above are provided directly by you and your refusal to provide this data determines the impossibility for Nestlé, its partners and / or suppliers, to carry out properly the specific activities and collaboration with you. The personal data are processed on the basis of the legal obligation of the controller (Art.6(1)(c) of the GDPR), the legitimate interests (Art.6(1)(f) of the GDPR) and/or the consent of the data subject (Art.6 (1) (a) of the GDPR). • By providing the personal data in the manner indicated expressly in the Regulation, the Campaign participants give their express and unequivocal consent that their personal data may be entered in the Nespresso database, in order to enrol in the campaign and/or in the Nespresso Club, for the validation and allocation of promotional products and the fulfilment of their legal and/or tax obligations. • Nespresso may request the participants for their consent for further promotional and marketing notifications and to use their first and last name, free of charge, in various printed, audio and video materials. The participants will not be obliged to express their agreements, remaining at their free choice. If the participants shall desire to express their consent for this purpose, this will be noted by a written statement signed by them; the granting of the discounts is in no way conditioned by the option expressed on this matter. • According to the applicable law, data subjects benefit from the right to be informed, to have access to data, intervention and portability of personal data, the right not to be subject to an automatic individual decision, and to address the court and competent authorities. In order to exercise these rights, participants can send a written request, dated and signed, to the Organiser, at the address Str. George Constantinescu nr. 3, sc A, etaj 7, district 2, post code 020339, Bucharest, Romania, or by email at dataprotection@ro.nestle.com. Nespresso reserves its right to refuse the attempts of applying this promotion which entail the breaching of these terms and conditions. In this respect, Nespresso may request more information and additional documents. Nespresso is entitled to take all necessary measures in case of attempted fraud, abuse or any other acts that could damage Nespresso image or the costs of this promotion. Should any individual be identified as having influenced or facilitated the granting of benefits included in the campaign, Nespresso is entitled to seek prosecution of those individuals based on the evidence available. Nespresso reserves its right to amend this document during the Campaign, but not before notifying the public on the website www.Nespresso.com/pro. In order to inform the public, the Terms and Conditions of the campaign will be published and will be available free of charge to any interested person on the website www.Nespresso.com/pro, under the Legal Information section throughout the Promotion.

Promotion Terms and Conditions

"Rediscover Nespresso Professional products”

SECTION 1. THE ORGANISER

Nestlé Romania S.R.L, Nespresso Division, with registered office in Bucharest, Str. George Constantinescu nr. 3, Sc. A, Et. 7, district 2, Sole Registration Code 8184502, registered with the Trade Register Office under no. J40/10813/2010, bank account RO71CITI0000000724652158, (hereinafter referred to as "Nespresso Division”) notifies its customers about the terms and conditions of the " Rediscover Nespresso Professional products " promotion.

SECTION 2. MECHANISM CONDITIONS

2.1. Participants

The "Rediscover Nespresso Professional products" promotion concerns the Nespresso Professional customers - legal entities who have not, at the time the campaign started, signed a subscription or an operating contract with Nestle Romania Nespresso Professional Division and have not placed a coffee order in the last 3 months ("Participants").

2.2. Promotion Duration and Mechanism

The promotion is available from the 15^th of April 2024 to 30^th of October 2024 and consists of:

Providing 50 Nespresso Professional Finezzo coffee capsules as a gift, in the next 3 consecutive orders, upon the purchase of at least 300 capsules per order, made by Participants online, on https://www.Nespresso.com/pro/ro/ro, or by phone, at 0800 008 500.

The gift of 50 capsules discount will be automatically added to each Participant's shopping cart.

2.3. How to enrol

To benefit from this promotion, Participants can enrol by placing an online order athttps://www.Nespresso.com/pro/ro/ro or by phone at 0800 008 500, of minimum 300 coffee capsules.

2.4. Other conditions

The offer can be used at the same time with other promotional offers or discounts provided by Nespresso Professional.

The offer can only be applied once per customer.

To find out more about the terms and conditions of the promotions, payment and delivery methods of your orders, as well as the confidentiality policy, please visit www.Nespresso.com/pro, or contact the Customer Service Centre, available at 0800 008 500, toll-free from any network.

The participants in the Campaign are obliged to comply with the terms and conditions of this Regulation, which is publicly available and free of charge on the website www.Nespresso.com/legal or can be made available (i) on the basis of a free telephone call to the Customer Service Centre, at 0 800 008 500, (ii) by e-mail at Nespresso.romania@Nespresso.com, or (iii) on the basis of a written request to the attention of Nespresso, at the aforementioned registered office.

SECTION 3. CONFIDENTIALITY AND PERSONAL DATA PROCESSING

The offered personal data shall be processed according to the legal provisions and the Nespresso confidentiality policy. Any subsequent communication shall be done based on your consent expressed by filling in and signing the registration form as a Nespresso Club member. The information note regarding the processing of personal data by Nespresso is available for free on www.Nespresso.com/pro/ro/ro/legal.
Nespresso processes the personal data of the participants to this Campaign according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") and the Information Note on the processing of personal data on the website Nespresso.com/pro/ro/ro/legal.
The following data may be collected from all participants if they are not already in the Nespresso Club database: name, surname, address, telephone number, e-mail address, Nespresso Club Member number, store name from where the machine was purchased, and date of purchase. For the fulfilment of certain tax obligations, the Organisers may request data such as the Personal Identification Number and a copy of the identity card.
Nespresso guarantees the confidentiality of the personal data of all participants. The personal data indicated above are provided directly by you and your refusal to provide this data determines the impossibility for Nestlé, its partners and / or suppliers, to carry out properly the specific activities and collaboration with you. The personal data are processed on the basis of the legal obligation of the controller (Art.6(1)(c) of the GDPR), the legitimate interests (Art.6(1)(f) of the GDPR) and/or the consent of the data subject (Art.6 (1) (a) of the GDPR).
By providing the personal data in the manner indicated expressly in the Regulation, the Campaign participants give their express and unequivocal consent that their personal data may be entered in the Nespresso database, in order to enrol in the campaign and/or in the Nespresso Club, for the validation and allocation of promotional products and the fulfilment of their legal and/or tax obligations.
Nespresso may request the participants for their consent for further promotional and marketing notifications and to use their first and last name, free of charge, in various printed, audio and video materials. The participants will not be obliged to express their agreements, remaining at their free choice. If the participants shall desire to express their consent for this purpose, this will be noted by a written statement signed by them; the granting of the discounts is in no way conditioned by the option expressed on this matter.
According to the applicable law, data subjects benefit from the right to be informed, to have access to data, intervention and portability of personal data, the right not to be subject to an automatic individual decision, and to address the court and competent authorities. In order to exercise these rights, participants can send a written request, dated and signed, to the Organiser, at the address Str. George Constantinescu nr. 3, sc A, etaj 7, district 2, post code 020339, Bucharest, Romania, or by email at dataprotection@ro.nestle.com.

Nespresso reserves its right to refuse the attempts of applying this promotion which entail the breaching of these terms and conditions. In this respect, Nespresso may request more information and additional documents.

Nespresso is entitled to take all necessary measures in case of attempted fraud, abuse or any other acts that could damage Nespresso image or the costs of this promotion.

Should any individual be identified as having influenced or facilitated the granting of benefits included in the campaign, Nespresso is entitled to seek prosecution of those individuals based on the evidence available.

Nespresso reserves its right to amend this document during the Campaign, but not before notifying the public on the website www.Nespresso.com/pro. In order to inform the public, the Terms and Conditions of the campaign will be published and will be available free of charge to any interested person on the website www.Nespresso.com/pro, under the Legal Information section throughout the Promotion.

Terms and Conditions of the Promotional Campaign

“Discover Zenius Online Subscription”

SECTION 1. ORGANIZER

Nestlé Romania S.R.L, Nespresso Division, headquartered in Bucharest, George Constantinescu Street No. 3, Sc. A, 7th Floor, Sector 2, Unique Registration Code 8184502, registered with the Trade Registry Office under no. J40/10813/2010, bank account RO71CITI0000000724652158, (hereinafter referred to as "Nespresso Division") hereby informs its customers and potential customers of the terms and conditions of the "Discover the Zenius Online Subscription" promotion.

SECTION 2. MECHANISM. CONDITIONS

2.1. Participants

The "Discover the Zenius Online Subscription" promotion is addressed to Nespresso Professional customers - legal entities who have entered into or are about to enter into a subscription agreement with Nestle Romania Nespresso Division ("Participants") at the time of the campaign launch (01.07.2024).

2.2. Duration and Mechanism of the Promotion

The promotion applies from 01.07.2024 until 31.08.2024, subject to stock availability.

The promotion involves providing an Aeroccino 3 milk frother upon the online purchase of a Zenius espresso machine subscription for a duration of 1, 2, or 3 years by a Nespresso Professional customer.

The device will be automatically added to the shopping cart of each Participant after placing the aforementioned order.

2.3. Registration Method

To benefit from this promotion, Participants can register by placing an online order at https://www.Nespresso.com/pro/ro/ro/abonament-online-Nespresso-professional#/, which includes a Zenius espresso machine subscription.

The offer applies to each purchased subscription.

According to the sales conditions, delivery is free for the purchase of a minimum of 200 coffee capsules in one order, regardless of the selected coffee varieties, or for orders over 420 Ron in value.

For more details about promotion conditions, payment and delivery methods for your orders, as well as the privacy policy, please visit www.Nespresso.com/pro or contact the Customer Relations Center at the toll-free number 0800 008 500 from any network. Campaign participants are required to comply with the terms and conditions of this regulation, which is publicly and freely available through the website https://www.Nespresso.com/pro/ro/ro/legal or can be provided (i) based on a toll-free call to the Customer Relations Center, 0 800 008 500, (ii) by email at nespressopro.romania@Nespresso.com, or (iii) upon written request addressed to Nespresso at the above-mentioned headquarters.

SECTION 3. CONFIDENTIALITY AND PROCESSING OF PERSONAL DATA

Personal data provided will be processed in accordance with legal provisions and Nespresso's privacy policy. Any further communication will be based on your consent expressed by completing and signing the Nespresso Club registration form. The information notice on the processing of personal data by Nespresso is available free of charge at www.Nespresso.com/pro/ro/ro/legal.
Nespresso processes the personal data of participants in this campaign in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") and with the existing information notice on the processing of personal data available on the website www.Nespresso.com/pro/ro/ro/legal.
The following data may be collected from all participants if they are not already in the Nespresso Club database: name, surname, address, phone number, email address, Nespresso Club membership number, store name where the machine was purchased, and the date of purchase. For fulfilling tax obligations, the Organizers may request data such as personal identification number (CNP) and a copy of the identity card.
Nespresso guarantees the confidentiality of personal data of all participants. The above-mentioned personal data is provided directly by you, and your refusal to provide this data may make it impossible for Nestlé, its partners, and/or suppliers to properly carry out specific activities and collaborate with you. Personal data is processed based on the legal obligation of the operator (Art. 6 (1) (c) of the GDPR), legitimate interests (Art. 6 (1) (f) of the GDPR), and/or the consent of the data subject (Art. 6 (1) (a) of the GDPR).
By communicating personal data in the ways expressly indicated in the Regulation, Campaign participants express their explicit and unequivocal agreement for their personal data to be entered into the Nespresso database for the purpose of registration in the campaign and/or Nespresso Club, validation and allocation of promotional products, and fulfillment of their legal, legal, and/or tax obligations.
Nespresso may request participants' consent for subsequent advertising and direct marketing communications and to use their names and surnames free of charge in various printed, audio, and video materials. Participants are not obligated to give their consent and remain free to choose. If participants wish to give their consent in this regard, it will be recorded in a written declaration signed by them; the promotion is not in any way conditioned by the option expressed in this regard.
In accordance with applicable law, data subjects have the rights to information, access to data, intervention, and portability of personal data, the right not to be subject to an individual automated decision, and the right to address justice and competent authorities. To exercise these rights, participants can submit a written, dated, and signed request to the Organizer at the address George Constantinescu Street No. 3, Sc. A, 7th Floor, Sector 2, Postal Code 020339, Bucharest, Romania, or by email to dataprotection@ro.nestle.com.

Nespresso reserves the right to refuse attempts to apply this promotion that attempt to violate these terms and conditions. In this regard, Nespresso may request additional clarifications and documents.

Nespresso is entitled to take all necessary measures in case of attempted fraud, abuse, or any other acts that could affect the image of Nespresso or the costs of this promotion.

If individuals who have influenced or facilitated the granting of the benefits included in the campaign are identified, Nespresso has the right to take legal action against them based on the available evidence.

Nespresso reserves the right to modify this document during the course of the campaign, but not before notifying the public through the website www.Nespresso.com/pro. To inform the public, the Terms and Conditions of the campaign will be published and freely available to anyone interested on the website www.Nespresso.com/pro, in the Legal Information section throughout the duration of the Promotion.

Terms and Conditions of the Promotional Campaign

“Zenius Online Subscription”

SECTION 1. ORGANIZER

Nestlé Romania S.R.L, Nespresso Division, headquartered in Bucharest, George Constantinescu Street No. 3, Sc. A, 7th Floor, Sector 2, Unique Registration Code 8184502, registered with the Trade Registry Office under no. J40/10813/2010, bank account RO71CITI0000000724652158, (hereinafter referred to as "Nespresso Division") hereby informs its customers and potential customers of the terms and conditions of the " Back to Office Zenius Online Subscription " promotion.

SECTION 2. MECHANISM. CONDITIONS

2.1. Participants

The "Zenius Online Subscription" promotion is addressed to Nespresso Professional customers - legal entities who have entered into or are about to enter into a subscription agreement with Nestle Romania Nespresso Division ("Participants") at the time of the campaign launch (08.01.2025).

2.2. Duration and Mechanism of the Promotion

The promotion applies from 08.01.2025 until 31.03.2025, subject to stock availability.

The device will be automatically added to the shopping cart of each Participant after placing the aforementioned order.

2.3. Registration Method

The offer applies to each purchased subscription.

SECTION 3. CONFIDENTIALITY AND PROCESSING OF PERSONAL DATA

Personal data provided will be processed in accordance with legal provisions and Nespresso's privacy policy. Any further communication will be based on your consent expressed by completing and signing the Nespresso Club registration form. The information notice on the processing of personal data by Nespresso is available free of charge at www.Nespresso.com/pro/ro/ro/legal.
Nespresso processes the personal data of participants in this campaign in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") and with the existing information notice on the processing of personal data available on the website www.Nespresso.com/pro/ro/ro/legal.
The following data may be collected from all participants if they are not already in the Nespresso Club database: name, surname, address, phone number, email address, Nespresso Club membership number, store name where the machine was purchased, and the date of purchase. For fulfilling tax obligations, the Organizers may request data such as personal identification number (CNP) and a copy of the identity card.
Nespresso guarantees the confidentiality of personal data of all participants. The above-mentioned personal data is provided directly by you, and your refusal to provide this data may make it impossible for Nestlé, its partners, and/or suppliers to properly carry out specific activities and collaborate with you. Personal data is processed based on the legal obligation of the operator (Art. 6 (1) (c) of the GDPR), legitimate interests (Art. 6 (1) (f) of the GDPR), and/or the consent of the data subject (Art. 6 (1) (a) of the GDPR).
By communicating personal data in the ways expressly indicated in the Regulation, Campaign participants express their explicit and unequivocal agreement for their personal data to be entered into the Nespresso database for the purpose of registration in the campaign and/or Nespresso Club, validation and allocation of promotional products, and fulfillment of their legal, legal, and/or tax obligations.
Nespresso may request participants' consent for subsequent advertising and direct marketing communications and to use their names and surnames free of charge in various printed, audio, and video materials. Participants are not obligated to give their consent and remain free to choose. If participants wish to give their consent in this regard, it will be recorded in a written declaration signed by them; the promotion is not in any way conditioned by the option expressed in this regard.
In accordance with applicable law, data subjects have the rights to information, access to data, intervention, and portability of personal data, the right not to be subject to an individual automated decision, and the right to address justice and competent authorities. To exercise these rights, participants can submit a written, dated, and signed request to the Organizer at the address George Constantinescu Street No. 3, Sc. A, 7th Floor, Sector 2, Postal Code 020339, Bucharest, Romania, or by email to dataprotection@ro.nestle.com.

Nespresso is entitled to take all necessary measures in case of attempted fraud, abuse, or any other acts that could affect the image of Nespresso or the costs of this promotion.

“Zenius Acquisition” Promotion Campaign Regulation

Nestle România S.R.L, Nespresso Division, hereinafter referred to as Nestlé Nespresso, headquartered in Bucharest, 3 George Constantinescu St., Building A, 7th Floor, Sector 2, Unique Registration Code 8184502, registered at the Trade Registry Office under no. J40/10813/2010, bank account RO71CITI0000000724652158, informs clients/potential clients who are legal entities of the terms and conditions of the "Zenius Acquisition" campaign.

The " Back to Office - Zenius Acquisition " campaign runs from 08^th of January until 3rd of February 2025, throughout Romania.

The campaign includes an offer of a 30% discount on the price of the Zenius coffee machine and a 10% discount on coffee orders between 200 and 1000 capsules, as follows:

ZENIUS OFFER

Promotional price: 1561 lei (excluding VAT)

Standard price: 2230 lei (excluding VAT)

You benefit from a 30% discount on the standard price of the Zenius espresso machine and a free Tasting Kit (a pre-selected set of 56 capsules from the Nespresso Professional range), valued at 113.68 lei (excluding VAT), and a 10% discount on coffee orders between 200 and 1,000 Nespresso Professional capsules.

The gift selection of 56 coffee capsules included with the purchase of the Nespresso Professional Zenius espresso machine includes: 4 x India, 4 x Guatemala, 4 x Brazil Organic, 4 x Peru Organic, 4 x Congo Organic, 4 x Ristretto, 4 x Ristretto Intenso, 4 x Decaffeinato, 4 x Caffe Caramel, 4 x Caffe Vanilla, 4 x Finezzo, 4 x Intenso, 4 x Leggero, 4 x Forte.

The 30% discount on Zenius can be purchased online by accessing the page https://www.Nespresso.com/pro/ro/en/order/machines/zenius-professional-coffee-machine, clicking the "Add to cart" button. The following will be automatically added to the shopping cart: the Zenius espresso machine and the gift set of 56 Nespresso Professional coffee capsules, or by calling toll-free at 0800 008 500.

The 10% discount for coffee orders between 200 and 1,000 capsules will be automatically applied if placed in the same order as the espresso machine.

The offer is applicable to legal entities and applies to a maximum of 3 Zenius espresso machines per customer account

Nespresso Professional products are available:

Online at Nespresso.com/pro/ro/ro
By order through the Customer Relations Center at 0800 008 500

For more details about the Zenius Offer, contact the Customer Relations Center by phone at 0800.008.500, toll-free from any network.

The benefits offered during the campaign period cannot be exchanged for cash.

Offers can be used simultaneously with other promotional offers or discounts offered by Nespresso.

The promotion applies to a maximum of 3 Zenius espresso machines per customer account purchased in separate orders.

The 10% discount for coffee will be applied once per order containing an espresso machine for a quantity between 200 and 1,000 capsules.

Any requests from companies operating as third parties (intermediating coffee solutions for other clients) will be subject to Nestlé Nespresso's way of working with third parties.

CONFIDENTIALITY AND PERSONAL DATA PROCESSING

Nestlé Nespresso processes the personal data of natural persons, in general, and of those with whom it comes into contact on behalf of legal persons in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") and with the Information Notice on the processing of personal data available on the website Nespresso.com.
Nestlé Nespresso guarantees the confidentiality of your personal data, the aforementioned personal data being provided directly by you and your refusal to provide them makes it impossible for Nestlé Nespresso, its partners and/or suppliers, to properly carry out the specific activities and collaboration with you. Personal data are processed on the basis of the legal obligation of the controller (Art.6 (1) (c) of the GDPR), legitimate interests (Art. 6 (1) (f) of the GDPR) and/or the consent of the data subject (art 6 (1) (a) of the GDPR).
The following data may be collected from all participants: name, surname, address, telephone number, e-mail address, Nespresso Club Member number, the name of the store where the machine was purchased and the date of purchase. For the fulfilment of certain tax obligations, the Organisers may request data such as the Personal Identification Number and a copy of the identity card.
The personal data collected within this Campaign will not be disclosed to third parties, except for the cases where Nespresso must comply with obligations required by the law in force.
Nestlé Nespresso may ask participants to consent to further advertising and marketing communications. The participants will not be obliged to express their consent, remaining at their free choice. If participants wish to express their consent to this, it will be recorded in a written statement signed by them; promotions are not in any way conditioned by the consent to the above.
By communicating personal data in the way it is expressly laid down in the Regulation, participants in the Campaign expressly and unequivocally grant that their personal data will be entered into the Organiser's database only for the purposes to enrol in the promotion and/or the Nespresso Club, validating promotional products, and to comply with the legal and/or tax obligations.
According to the applicable law, data subjects of personal data processing benefit from the right to be informed, to have access to data, to intervene and the right to portability of personal data, the right not to be subject to an automatic individual decision, and to address the court and competent authorities. In order to exercise these rights, the persons concerned can send a written request, dated and signed, to Nestlé Nespresso, at the address Str. George Constantinescu nr. 3, sc A, etaj 7, district 2, post code 020339, Bucharest, Romania, or by email at dataprotection@ro.nestle.com.

Nespresso reserves its right to amend this document during the Campaign, but not before notifying the public on the website www.Nespresso.com/pro. In order to inform the public, the Terms and Conditions of the campaign will be published and will be available free of charge to any interested person on the website www.Nespresso.com/pro under the Legal notice section throughout the campaign period 08.01.2025 – 03.02.2025.

Promotion Terms and Conditions

"Rediscover Nespresso Professional products”

SECTION 1. THE ORGANISER

SECTION 2. MECHANISM. CONDITIONS

2.1. Participants

The “Rediscover Nespresso Professional Products” promotion is addressed to Nespresso Professional customers – legal entities that, at the start of the campaign, have signed a subscription, loan, or purchase contract with Nestlé Romania, Nespresso Professional Division, and have not placed a coffee order in the last 3 months ("Participants").

2.2. Promotion Duration and Mechanism

The promotion is available from 17 February 2025 to 30 June 2025, and offers the following benefits for the next three consecutive orders, provided that each order includes at least 300 capsules and is placed by Participants online at https://www.Nespresso.com/pro/ro/ro or via phone at 0800 008 500:

First order – 50 complimentary capsules from the Finezzo assortment
Second order – 10% discount on the coffee value added to the cart
Third order – A complimentary capsule dispenser - View Cube

The 50 complimentary capsules, the discount on capsules, and the capsule holder will be automatically added to each Participant’s shopping cart.

2.3. Registration Method

To benefit from this promotion, Participants can register by placing an online order at https://www.Nespresso.com/pro/ro/ro or by calling 0800 008 500, with a minimum purchase of 300 coffee capsules during the campaign period.

2.4. Other conditions

The offer can be used at the same time with other promotional offers or discounts provided by Nespresso Professional.

The offer can only be applied once per customer.

SECTION 3. CONFIDENTIALITY AND PERSONAL DATA PROCESSING

The offered personal data shall be processed according to the legal provisions and the Nespresso confidentiality policy. Any subsequent communication shall be done based on your consent expressed by filling in and signing the registration form as a Nespresso Club member. The information note regarding the processing of personal data by Nespresso is available for free on www.Nespresso.com/pro/ro/ro/legal.
Nespresso processes the personal data of the participants to this Campaign according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") and the Information Note on the processing of personal data on the website Nespresso.com/pro/ro/ro/legal.
The following data may be collected from all participants if they are not already in the Nespresso Club database: name, surname, address, telephone number, e-mail address, Nespresso Club Member number, store name from where the machine was purchased, and date of purchase. For the fulfilment of certain tax obligations, the Organisers may request data such as the Personal Identification Number and a copy of the identity card.
Nespresso guarantees the confidentiality of the personal data of all participants. The personal data indicated above are provided directly by you and your refusal to provide this data determines the impossibility for Nestlé, its partners and / or suppliers, to carry out properly the specific activities and collaboration with you. The personal data are processed on the basis of the legal obligation of the controller (Art.6(1)(c) of the GDPR), the legitimate interests (Art.6(1)(f) of the GDPR) and/or the consent of the data subject (Art.6 (1) (a) of the GDPR).
By providing the personal data in the manner indicated expressly in the Regulation, the Campaign participants give their express and unequivocal consent that their personal data may be entered in the Nespresso database, in order to enrol in the campaign and/or in the Nespresso Club, for the validation and allocation of promotional products and the fulfilment of their legal and/or tax obligations.
Nespresso may request the participants for their consent for further promotional and marketing notifications and to use their first and last name, free of charge, in various printed, audio and video materials. The participants will not be obliged to express their agreements, remaining at their free choice. If the participants shall desire to express their consent for this purpose, this will be noted by a written statement signed by them; the granting of the discounts is in no way conditioned by the option expressed on this matter.
According to the applicable law, data subjects benefit from the right to be informed, to have access to data, intervention and portability of personal data, the right not to be subject to an automatic individual decision, and to address the court and competent authorities. In order to exercise these rights, participants can send a written request, dated and signed, to the Organiser, at the address Str. George Constantinescu nr. 3, sc A, etaj 7, district 2, post code 020339, Bucharest, Romania, or by email at dataprotection@ro.nestle.com.

Nespresso is entitled to take all necessary measures in case of attempted fraud, abuse or any other acts that could damage Nespresso image or the costs of this promotion.

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1. SOURCES OF PERSONAL DATA

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

4. USES MADE OF YOUR PERSONAL DATA

5. DISCLOSURE OF YOUR PERSONAL DATA

6. RETENTION OF YOUR PERSONAL DATA

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

8. ACCESS TO YOUR PERSONAL DATA

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

10. CHANGES TO OUR NOTICE

11. DATA CONTROLLERS & CONTACT

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