Vertuo Coffee Mug 390ml Set

Tempered glass is processed with special treatments to increase its strength and resistance to thermal shocks compared to normal glass. As with all glassware, please
handle them with care.
Dishwasher safe.

The return will be made within 14 days of receiving the package, at your expense, by courier, to the address of FM ROMANIA SRL: Strada Bradului no. 57, Dragomirești Deal village, Dragomirești Vale commune, Ilfov county, postal code 077096, telephone 0800 008 300, email Nespresso.Romania@Nespresso.com.

The returned product must be in the same condition in which it was delivered. Products that show physical changes, traces of excessive use and/or unauthorized interventions etc. are not accepted for return. For health protection or hygiene reasons, coffee and other food products purchased at a distance are not accepted for return if the products have been unsealed. If these conditions are met, Nespresso will reimburse you the value of the products within a maximum of 14 days, exclusively to the account of the card from which the payment was made. If you paid in cash to the courier, you will be contacted to provide your bank details in order to refund the amount to your bank account.

To exercise your right of withdrawal, you must inform us of your decision by completing the withdrawal form sent by Nespresso representatives or by sending an e-mail to Nespresso.Romania@Nespresso.com or by calling 0800 008 300. Regardless by the chosen method, you will have to send the following information: name, postal address, telephone number and e-mail address, as well as the number of the initial order (with which the goods were delivered), the number of units returned per product and the code related to each product. This information must also accompany the package being returned for identification upon receipt at the central warehouse and processing of the return.

If you want to receive other products than those originally ordered, you will have to make a new order.

For more details on the return conditions, you can consult the General Conditions of Sale section, under Legal Information.

By "Standard Delivery" the package will be delivered in a maximum of 48 hours if you placed an order until 3:00 PM on a working day.

In exceptional cases, such as those generated by unfavorable weather conditions, very crowded periods of the year, etc. delivery may be delayed.

Starting from July 2022, it will no longer be possible to choose the courier company when placing the order.

At the moment we collaborate with Urgent Cargus, DPD and SameDay, and the courier partner will be chosen automatically based on performance criteria depending on the delivery area.

If you have not received your parcel within five working days from the moment of placing the order, please contact us on the telephone number 0800 008 300 (free call from any network, available from Monday to Friday between 09:00 and 17:30).

If you want to change or cancel an order once placed, please contact us on the phone number 0800 008 300 (free call from any network, available from Monday to Friday between 09:00 and 17:30).

If you cannot access your account please check the following: br - if you used capital letters or any punctuation mark br - if you used the password reminder function.

If you are unable to access your account, please contact us on the phone number 0800 008 300 (free call from any network, from Monday to Friday, 09:00 - 17:30).