Our Services | Nespresso KSA

NESPRESSO CLUB SERVICES

Join the Nespresso Club and benefit from our range of personalized services, designed just for you.

ORDERING

Coffee Specialists are available to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us free of charge, order online or pay a visit to one of our Nespresso Boutiques

ONLINE ORDERS

RECEIVE YOUR COFFEE, YOUR WAY

Make your choice from a wide variety and extensive range of coffee, machines and accessories to make your experience unforgettable.
Get FREE* delivery on orders of 150 SAR or more.*T&Cs apply

View our conditions of sale.

PHONE ORDERS

Our qualified Coffee Specialists are available at 8001166612 to advise you on your coffee selection and to ensure easy phone ordering, convenient delivery & immediate machine assistance at the following times:

Saturday to Thursday: from 8am to 10pm.

BOUTIQUE ORDERS

A retail experience to satisfy your every desire.

Throughout the world, Nespresso invites coffee lovers to experience the art of espresso in our modern and stylish Boutiques. The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.

Discover all of the Nespresso products: Premium Blend coffees, Limited Edition Varieties, Machines and Accessories for maintaining your machine and enhancing your coffee experience.

Our specialists are pleased to offer personalized advice, provide guidance or share their Nespresso expertise with you.

Find your nearest boutique

AFTER SALES

Nespresso warrants machines against defects in materials and workmanship for a period of 2 years from the date of purchase. Cleaning and descaling are not covered as a warranty repair.

Warranty does not include misuse.

Nespresso Troubleshooting:

Is your Nespresso machine not working or are you experiencing problems with your machine? and Aeroccino milk frother?

Simply please call our toll-free number 8001166612 and a coffee specialist shall assist you and find everything you need to know about your machine, your device will be repaired within minutes on the phone.

Or contact with us

DELIVERY

Nespresso delivers your orders to your address of choice throughout Saudi Arabia.

Purchase your order and please expect to receive delivery within 3-5 working days.

*Please ensure that you have an accurate address and valid cell phone number registered in order for us to inform you of the status of your delivery.

HOME AND OFFICE DELIVERY

Get free delivery to your address of choice when you purchase any Nespresso machine or a minimum order of 150 SAR.

RECYCLING

Do you want to be able to recycle your capsules easily?

With the Nespresso recycling plan, we have partnered with Averda (our official recycling partner) to provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment. Ensure to drop your capsules in a recycling bag & drop them off at your nearest Boutique today, or have your used capsules collected from your doorstep with your next delivery order.

Condition of Sales

1. Applicability of General Conditions of Sale

1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to particular conditions applicable to orders placed via the Internet or in a NESPRESSO Boutique.

1.2 NESPRESSO reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.

2. Orders

2.1 You may place your orders:

• by telephone
• By Internet
• In the NESPRESSO Boutique / Booths

2.2 Receive your coffee, your way

Order your capsules online. So you’ll never miss a cup. Make a choice from wide variety of coffee, accessories and machines. Get FREE* delivery on orders with value of 150 SAR and more. *Ts&Cs apply

2.3 NESPRESSO offers its products within the limits of its available stocks.

2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.

3. Delivery

3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within three to five working days within city limits.

3.2 If you request a particular means of delivery different from that used normally by NESPRESSO, an additional cost according to the method and speed of delivery will be billed to you

3.3 Risk of loss and damage in goods passes to you on delivery.

4. Verification of Goods

4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes).

4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods, or a refund in case of non-availability of replacement.

5. Returns Policy

5.1 You have the right to exchange machines and accessory products within 14 days of purchase. Nespresso will only accept products that are returned in perfect condition, and in original packaging accompanied by the original invoice. Coffee capsules and Bites are non-exchangeable nor refundable. Our policies do not affect your statutory rights. Cash refunds will only be possible in the case of manufacturing defects.

6. Prices and Invoicing

6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.

7. Payment method

7.1 Credit Card: Payment is due in full before ordered goods are dispatched

8. Machine Guarantee and After-Sales Service

8.1 The Nespresso machines are guaranteed pursuant to the specific terms and conditions listed in the original product documentation and such guarantee is without prejudice to any of your statutory consumer rights. For any questions concerning operation, maintenance and after-sales service, please contact 8001166612.

9. Data Protection

9.1 NESPRESSO does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The NESPRESSO privacy policy is published on the site sa.buynespresso.com.

9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.

10. Applicable Law and Forum

10.1 The present General Conditions of Sales are governed by the Kingdom of Saudi Arabia law.

10.2 The courts have exclusive jurisdiction.

Nespresso Services

NESPRESSO CLUB SERVICES

Free delivery on 150 SAR+

Download the Nespresso app

Secure payments

Call 8001166612 for support