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LEGAL NOTICES
1. Acceptance and Modification of the Terms of Use
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
3.3 You shall not: a) misuse our Websites; b) access without authority, interfere with, damage or disrupt any part of our Websites; c) tamper with the operation of our Websites; and d) use or exploit any bugs, errors or design flaws which you find on our Websites.
4. Information Deemed Non-Confidential
4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
5. Disclaimer of Warranties
5.1 Without prejudice to section 6 hereinafter, any material, information and all that you find on the websites are furnished to you & as is, in function of their availability, and without guaranty of any sort, express or implied, including, among others, the implied warranty of merchantibility, or fitness for any particular purpose.
5.2 Nespresso does not guarantee that its websites or their content will correspond to your expectations, will not be interrupted, timely, secure and free of error.
5.3 Some jurisdiction may not allow certain limitations of warranties, so some of the above exclusions may not apply to you.
5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.
6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 You recognise and accept that, to the fullest extent permitted by applicable regulations, neither Nespresso, any of its affiliated companies, nor any other party involved in creating, producing or delivering the websites, may be held liable for any direct, indirect, or consequential damages, any injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by Nespresso), capable of arising from your access to, or use of, or on the contrary the impossibility to use, the websites or their content.
6.3 All materials which are downloaded or obtained by any other manner during the use of our websites are at your own risk and peril. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
9. Links
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
10. Miscellaneous
10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.
Nestlé Nespresso S.A.
11/2005
© 2003 Nestlé Nespresso S.A. All rights reserved.
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
3.3 You shall not: a) misuse our Websites; b) access without authority, interfere with, damage or disrupt any part of our Websites; c) tamper with the operation of our Websites; and d) use or exploit any bugs, errors or design flaws which you find on our Websites.
4. Information Deemed Non-Confidential
4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
5. Disclaimer of Warranties
5.1 Without prejudice to section 6 hereinafter, any material, information and all that you find on the websites are furnished to you & as is, in function of their availability, and without guaranty of any sort, express or implied, including, among others, the implied warranty of merchantibility, or fitness for any particular purpose.
5.2 Nespresso does not guarantee that its websites or their content will correspond to your expectations, will not be interrupted, timely, secure and free of error.
5.3 Some jurisdiction may not allow certain limitations of warranties, so some of the above exclusions may not apply to you.
5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.
6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 You recognise and accept that, to the fullest extent permitted by applicable regulations, neither Nespresso, any of its affiliated companies, nor any other party involved in creating, producing or delivering the websites, may be held liable for any direct, indirect, or consequential damages, any injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by Nespresso), capable of arising from your access to, or use of, or on the contrary the impossibility to use, the websites or their content.
6.3 All materials which are downloaded or obtained by any other manner during the use of our websites are at your own risk and peril. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
9. Links
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
10. Miscellaneous
10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.
Nestlé Nespresso S.A.
11/2005
© 2003 Nestlé Nespresso S.A. All rights reserved.
GENERAL CONDITIONS OF SALES
Applicable version with effect from 1 December 2016
1. INTRODUCTION
The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as “you” or “customer”, with Nespresso Singapore referred to as “Nespresso” or "we", "us" or "our" having its registered office at 15A, Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035, in a store or remotely (letter, telephone, fax, Internet, and via the Nespresso application), concerning the machines belonging to the offers to private consumers, as well as their consumables and accessories dedicated to this line (the “Products”).
Before using the Nespresso website and associated webpages (the “Website”) and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Notice and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns.
Each order placed with Nespresso or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions.
Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order.
We will send you a copy of these General Conditions of Sales with your Products. However you have the possibility to download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records.
Any order placed through this Website can only be delivered to Singapore. We regret that we cannot deliver elsewhere.
You can place your orders:
- by telephone: on 800 852 3525 Mon to Sun, 8am to 10pm toll-free)
- by internet: www.Nespresso.com.sg
- from your mobile phone via the Nespresso application or on m.Nespresso.com
The total maximum quantity of coffee capsules that can be bought per member per month is 150 sleeves, or 1500 capsules.
2. ORDERS THROUGH THE WEBSITE
2.1 Registration
As a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name and email address that will need to be valid and up-to-date.
Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders.
By placing an order through the Website, you warrant and represent that: You are legally capable of entering into binding agreements; and you are over 21 years of age.
2.2 Password and confidentiality
After the registration procedure is completed on the Website, you will have a unique member account username and password (the “Credentials”). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.
If you know, or have reason to believe, that your Credentials were stolen or misused, or in case of any other security issue, please notify Nespresso immediately by calling the Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
You are also invited to take the following precautions:
- When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session.
- Your account username, password and access rights are exclusively for your personal use and shall not be transferred to or shared with any other person.
If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, Nespresso shall immediately suspend the use of such account (including processing any transaction from such account).
2.3 Order process
An order of Nespresso Product through the Website is placed by clicking on “Add to Basket” button and proceeding to the checkout page.
Please note that the minimum quantity of coffee capsules for orders placed through our Website is 1 sleeve, or 10 capsules.
After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price.
After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order.
Please never provide your debit or credit card details on contact forms, live chats, emails, letters or faxes.
2.4 Order confirmation
Once you have submitted and confirmed your order(s), Nespresso will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). If Nespresso does not confirm acceptance of your order within 2 working days, it will be deemed to have been refused.
After confirming receipt of your order(s), Nespresso will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Nespresso will only be formed when Nespresso confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Nespresso will be proof of a binding agreement between you and Nespresso.
The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed.
To the extent permitted by law, Nespresso is entitled to, at any time, without providing reasons and with no liability to you or any third parties, verify an order, and to refuse, cancel or terminate an order for any reasonable ground. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order. If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Nespresso may also refuse an order if there is an ongoing dispute concerning payment of prior orders, in the case of abnormal orders and orders which Nespresso suspects are not placed in good faith, in the case of an error in the price or description of the Product(s) you ordered, or if there is a breach of this Website's Terms of Use or Conditions of Sale.
2.5 Prices
The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of GST.
Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.
The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured (subject to the below section on Errors).
Nespresso reserves the right to modify the prices of its Products in the future. The modifications of prices will not apply to orders of Products confirmed by Nespresso.
Errors
At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.
If Nespresso detects a price error, Nespresso endeavours to notify you as soon as possible. This may occur prior to despatch of Products, or in store prior to collection of Products. You have the option of either reconfirming your order at the correct price or cancelling your order. If you cannot be contacted, Nespresso will deem the order as cancelled. You will be entitled to a full refund, if you have already paid for the Products and choose to cancel your order.
2.6 Payment
Payment shall be made by one of the methods you have selected during the checkout process. Payments shall be made by debit or credit card.
Payment by credit or debit card is immediately due and payable at the time you place your order.
Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Nespresso does not receive the authorisation, Nespresso reserves the right to cancel your order.
No order will be shipped until payment is received or payment has been authorised or processed.
The data registered by our payment system constitutes full proof of the financial transactions.
3. DELIVERIES
3.1 Delivery
All orders confirmed by Nespresso will be delivered to the delivery address you specified when placing your order.
Nespresso and/or companies authorised by Nespresso may contact you by SMS, telephone and/or email with information regarding your order and delivery.
Nespresso does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within 1 working day to 30 days. In case the delivery has not occurred within the above indicated term, you shall either contact Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso.
In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.
3.2 Transfer of property and risk
The delivered Nespresso Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation.
All risk of loss, or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).
3.3 Product verification
At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner.
In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two months. Nespresso shall in such case provide you with identical replacement Products.
This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.
4. RETURNS AND AFTER SALES
4.1 Cancellations
Subject to our approval, you may cancel your order before you receive your ordered Product(s), and we will refund you in full within 3 weeks after you have notified us of cancelling your order.
4.2 Right of withdrawal
Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Relationship Centre at 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
Once you have notified us of your intention to return the Product/s through the call, Nespresso will arrange a time with you to pick up your Product/s, subject to our return policy detailed in Article 4.4 of the present General Conditions of Sales below.
You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products.
4.3 Effects of withdrawal
If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 3 weeks from the day on which we have received the Products back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4.4 Return Policy
We will, at our discretion, accept returns of a Product (excluding coffee and other consumables) no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice in the same country. Because of food safety requirements, no refund will be given for consumables (e.g. coffee and sugar).
When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense by calling our Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice and the return form.
4.5 Warranties
Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.
4.6 After-Sales Services
You are responsible for the standard maintenance and cleaning of the machine. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer’s after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Nespresso shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department.
If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) for advice and assistance.
If your requirements are more complex, Nespresso will collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address.
In the event that your machine (that is sent for service or repair) is found by Nespresso to be affected by any issue(s) that renders the machine unsuitable for use (including hygiene issues like pest infestation), Nespresso strongly recommends that you do not continue to use such machine, and Nespresso will dispose of your machine in an appropriate manner. However, if despite Nespresso's above-mentioned recommendations, you decide to retrieve the machine from Nespresso, you agree to the following on behalf of yourself and any person affected by and/or using the machine:
(a) You understand that the continued possession use of the machine involves inherent risks and dangers, including that of personal and bodily injury, death, property damage and possible personal and economic losses, and you voluntarily and freely choose to assume these risks, and
(b) You fully and forever release and discharge Nespresso and its affiliates and their respective employees, agents and contractors (collectively, the "Released Parties") from any and all injuries (including death), losses, damages, claims, demands, lawsuits, expenses, and any other liability of any kind, of or to you or your property, or that of any other person, directly or indirectly arising out of or in connection with the continued use and possession of the said machine.
5. LIABILITY
The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website. At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms. Without limiting the scope of these General Conditions of Sale and to the extent permitted by applicable law, no claim of any kind, whether as to Products delivered or non-delivery of Products, or otherwise, shall be greater in amount than the purchase price of the Products in respect of which damages are claimed. In no event shall Nespresso be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Nespresso), capable of arising in connection with its Products, their use, sale or this Website. We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6. FORCE MAJEURE
Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control (“force majeure”). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of Products.
In the event of a delay caused by force majeure, Nespresso's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner.
If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.
7. PRIVACY
Any personal information or material sent to this Website or submitted to Nespresso is subject to its privacy policy located on http://www.Nespresso.com/sg/en/pages/legal. You expressly agree that, in connection with our provision of goods or services to you, your personal information may be transferred across international borders to third party service providers and/or financial institutions, and to countries with different levels of data protection laws to the country from where you submitted your personal information.
You expressly agree Nespresso and its affiliated companies and business units may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research; to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. Nespresso may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, Nespresso may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. If you wish to withdraw consent to any specific use of your personal data, you may do so by contacting the Data Protection Officer at privacy@SG.nestle.com.
8. LAW AND FORUM
The present General Conditions of Sale and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of Singapore, without resort to its conflict of law provisions.
Any dispute or claim arising out of or in connection with General Conditions of Sale or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore courts.
Applicable version with effect from 1 December 2016
1. INTRODUCTION
The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as “you” or “customer”, with Nespresso Singapore referred to as “Nespresso” or "we", "us" or "our" having its registered office at 15A, Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035, in a store or remotely (letter, telephone, fax, Internet, and via the Nespresso application), concerning the machines belonging to the offers to private consumers, as well as their consumables and accessories dedicated to this line (the “Products”).
Before using the Nespresso website and associated webpages (the “Website”) and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Notice and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns.
Each order placed with Nespresso or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions.
Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order.
We will send you a copy of these General Conditions of Sales with your Products. However you have the possibility to download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records.
Any order placed through this Website can only be delivered to Singapore. We regret that we cannot deliver elsewhere.
You can place your orders:
- by telephone: on 800 852 3525 Mon to Sun, 8am to 10pm toll-free)
- by internet: www.Nespresso.com.sg
- from your mobile phone via the Nespresso application or on m.Nespresso.com
The total maximum quantity of coffee capsules that can be bought per member per month is 150 sleeves, or 1500 capsules.
2. ORDERS THROUGH THE WEBSITE
2.1 Registration
As a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name and email address that will need to be valid and up-to-date.
Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders.
By placing an order through the Website, you warrant and represent that: You are legally capable of entering into binding agreements; and you are over 21 years of age.
2.2 Password and confidentiality
After the registration procedure is completed on the Website, you will have a unique member account username and password (the “Credentials”). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.
If you know, or have reason to believe, that your Credentials were stolen or misused, or in case of any other security issue, please notify Nespresso immediately by calling the Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
You are also invited to take the following precautions:
- When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session.
- Your account username, password and access rights are exclusively for your personal use and shall not be transferred to or shared with any other person.
If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, Nespresso shall immediately suspend the use of such account (including processing any transaction from such account).
2.3 Order process
An order of Nespresso Product through the Website is placed by clicking on “Add to Basket” button and proceeding to the checkout page.
Please note that the minimum quantity of coffee capsules for orders placed through our Website is 1 sleeve, or 10 capsules.
After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price.
After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order.
Please never provide your debit or credit card details on contact forms, live chats, emails, letters or faxes.
2.4 Order confirmation
Once you have submitted and confirmed your order(s), Nespresso will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). If Nespresso does not confirm acceptance of your order within 2 working days, it will be deemed to have been refused.
After confirming receipt of your order(s), Nespresso will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Nespresso will only be formed when Nespresso confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Nespresso will be proof of a binding agreement between you and Nespresso.
The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed.
To the extent permitted by law, Nespresso is entitled to, at any time, without providing reasons and with no liability to you or any third parties, verify an order, and to refuse, cancel or terminate an order for any reasonable ground. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order. If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Nespresso may also refuse an order if there is an ongoing dispute concerning payment of prior orders, in the case of abnormal orders and orders which Nespresso suspects are not placed in good faith, in the case of an error in the price or description of the Product(s) you ordered, or if there is a breach of this Website's Terms of Use or Conditions of Sale.
2.5 Prices
The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of GST.
Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.
The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured (subject to the below section on Errors).
Nespresso reserves the right to modify the prices of its Products in the future. The modifications of prices will not apply to orders of Products confirmed by Nespresso.
Errors
At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.
If Nespresso detects a price error, Nespresso endeavours to notify you as soon as possible. This may occur prior to despatch of Products, or in store prior to collection of Products. You have the option of either reconfirming your order at the correct price or cancelling your order. If you cannot be contacted, Nespresso will deem the order as cancelled. You will be entitled to a full refund, if you have already paid for the Products and choose to cancel your order.
2.6 Payment
Payment shall be made by one of the methods you have selected during the checkout process. Payments shall be made by debit or credit card.
Payment by credit or debit card is immediately due and payable at the time you place your order.
Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Nespresso does not receive the authorisation, Nespresso reserves the right to cancel your order.
No order will be shipped until payment is received or payment has been authorised or processed.
The data registered by our payment system constitutes full proof of the financial transactions.
3. DELIVERIES
3.1 Delivery
All orders confirmed by Nespresso will be delivered to the delivery address you specified when placing your order.
Nespresso and/or companies authorised by Nespresso may contact you by SMS, telephone and/or email with information regarding your order and delivery.
Nespresso does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within 1 working day to 30 days. In case the delivery has not occurred within the above indicated term, you shall either contact Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso.
In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.
3.2 Transfer of property and risk
The delivered Nespresso Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation.
All risk of loss, or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).
3.3 Product verification
At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner.
In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two months. Nespresso shall in such case provide you with identical replacement Products.
This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.
4. RETURNS AND AFTER SALES
4.1 Cancellations
Subject to our approval, you may cancel your order before you receive your ordered Product(s), and we will refund you in full within 3 weeks after you have notified us of cancelling your order.
4.2 Right of withdrawal
Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Relationship Centre at 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
Once you have notified us of your intention to return the Product/s through the call, Nespresso will arrange a time with you to pick up your Product/s, subject to our return policy detailed in Article 4.4 of the present General Conditions of Sales below.
You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products.
4.3 Effects of withdrawal
If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 3 weeks from the day on which we have received the Products back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4.4 Return Policy
We will, at our discretion, accept returns of a Product (excluding coffee and other consumables) no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice in the same country. Because of food safety requirements, no refund will be given for consumables (e.g. coffee and sugar).
When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense by calling our Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll free).
Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice and the return form.
4.5 Warranties
Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.
4.6 After-Sales Services
You are responsible for the standard maintenance and cleaning of the machine. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer’s after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Nespresso shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department.
If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) for advice and assistance.
If your requirements are more complex, Nespresso will collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address.
In the event that your machine (that is sent for service or repair) is found by Nespresso to be affected by any issue(s) that renders the machine unsuitable for use (including hygiene issues like pest infestation), Nespresso strongly recommends that you do not continue to use such machine, and Nespresso will dispose of your machine in an appropriate manner. However, if despite Nespresso's above-mentioned recommendations, you decide to retrieve the machine from Nespresso, you agree to the following on behalf of yourself and any person affected by and/or using the machine:
(a) You understand that the continued possession use of the machine involves inherent risks and dangers, including that of personal and bodily injury, death, property damage and possible personal and economic losses, and you voluntarily and freely choose to assume these risks, and
(b) You fully and forever release and discharge Nespresso and its affiliates and their respective employees, agents and contractors (collectively, the "Released Parties") from any and all injuries (including death), losses, damages, claims, demands, lawsuits, expenses, and any other liability of any kind, of or to you or your property, or that of any other person, directly or indirectly arising out of or in connection with the continued use and possession of the said machine.
5. LIABILITY
The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website. At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms. Without limiting the scope of these General Conditions of Sale and to the extent permitted by applicable law, no claim of any kind, whether as to Products delivered or non-delivery of Products, or otherwise, shall be greater in amount than the purchase price of the Products in respect of which damages are claimed. In no event shall Nespresso be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Nespresso), capable of arising in connection with its Products, their use, sale or this Website. We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6. FORCE MAJEURE
Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control (“force majeure”). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of Products.
In the event of a delay caused by force majeure, Nespresso's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner.
If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.
7. PRIVACY
Any personal information or material sent to this Website or submitted to Nespresso is subject to its privacy policy located on http://www.Nespresso.com/sg/en/pages/legal. You expressly agree that, in connection with our provision of goods or services to you, your personal information may be transferred across international borders to third party service providers and/or financial institutions, and to countries with different levels of data protection laws to the country from where you submitted your personal information.
You expressly agree Nespresso and its affiliated companies and business units may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research; to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. Nespresso may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, Nespresso may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. If you wish to withdraw consent to any specific use of your personal data, you may do so by contacting the Data Protection Officer at privacy@SG.nestle.com.
8. LAW AND FORUM
The present General Conditions of Sale and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of Singapore, without resort to its conflict of law provisions.
Any dispute or claim arising out of or in connection with General Conditions of Sale or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore courts.
1.1 These terms and conditions govern your agreement with Nespresso Singapore for a Nespresso Subscription Plan. By choosing to purchase a Nespresso Subscription Plan you accept these supplementary terms and conditions, in particular the 12 month minimum subscription term (the “Minimum Term”). These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at www.Nespresso.com/sg/en/legal.
These terms and conditions may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and conditions on a regular basis to be informed of these modifications.
How much is it?
1.2 Your Nespresso Subscription Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the Subscription Plan you select. There is an additional $1 nominal charge for a Nespresso machine.
1.3 The first Monthly Fee, plus $1 for the Nespresso machine, will be payable at the time you sign up to the Nespresso Subscription Plan. You shall pay the Monthly Fee by credit or debit card (see section 2.6 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same day of the month (+/- 2 days) on which you originally took out your subscription.
Security checks
1.4 To ensure that your credit or debit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
What’s included in the Nespresso Subscription Plan?
1.5 In order to purchase a Nespresso Subscription Plan, you must register with Nespresso. When you purchase a Nespresso Subscription Plan, you agree to pay the Monthly Fee each month for the duration of your subscription. In return for the Monthly Fee, you will receive Nespresso Credit (as described in section 1.7 below) which you can use to regularly select Nespresso capsules or accessories. You can also choose to accumulate your Credit for purchase of any other Nespresso products (including another Nespresso machine).
1.6 Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds (see section 2.6 of the General Conditions of Sale). You may not upgrade or change your selected machine during the Minimum Term. Your machine is guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Monthly Nespresso Credit
1.7 Each month you will receive a fixed amount of Nespresso Credit for you to make your own selection of capsules and other products available from Nespresso online, by phone, or in the following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity only. The amount of Nespresso Credit you receive is equal to the Monthly Fee for the Subscription Plan you select – so if your Monthly Fee is $35, you get all of that $35 in the form of credits to spend.
1.8 The Nespresso Credit will be added to your Nespresso account that is linked to your Membership each month within 4 days of receipt of the Monthly Fee in cleared funds. The Nespresso Credit allows you to make your own selection of regular purchases from Nespresso online, by phone or in the following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity only.
1.9 Make sure that you regularly select what products you would like to purchase using your Nespresso Credit, as your Nespresso Credit will expire 6 months after the end of your subscription (as described in section 1.13 below). Any unused Nespresso Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com.
1.10 Nespresso Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the cancellation fee (as set out in section 1.10 below).
Cooling off period
1.11 You have the right to change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within 7 days after you purchase your subscription plan (the “Cooling Off Period”).
1.12 To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision during the Cooling Off Period, by contacting our Customer Relationship Centre at 800 852 3525 to request a copy of the cancellation form.
1.13 If you cancel the contract during the Cooling Off Period, we will repay to you all payments received from you. There will be no refunds for capsules and accessories purchased using your Credit during this period.
1.14 We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment.
1.15 You must send back or hand over to us the Nespresso machine that you have received, or that was in transit at the time you notified us that you were exercising your right to cancel. To do so you can contact our Customer Relationship Centre at 800 852 3525 to arrange for collection. We will make the repayment without undue delay, and in any event no later than 30 days after we have received the Nespresso machine back from you, or, if earlier, 30 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine, we will repay you within 30 days of the date you inform us that you are cancelling the Nespresso Subscription Plan. We may withhold repayment until we have received the Nespresso machine back from you.
1.16 You must return both the Nespresso machine and/or accessories bought with the credits from your first monthly fee, unused and in good condition. If you do not, we may deduct from the refund the diminished value of the Nespresso machine and/or accessories. There will be no refunds for capsules and other consumables purchased using your Credit during this period.
How long does the subscription term last?
1.17 The Minimum Term for a Nespresso Subscription Plan is 12 months and the Monthly Fee is payable in 12 monthly payments. The Minimum Term begins on the date on which your first Monthly Fee is received in cleared funds. After 12 months, your subscription will be automatically renewed until you decide to cancel it, as set out in section 1.13 below.
Cancelling your subscription after the cooling off period
1.18 Cancelling during the Minimum Term: if you wish to cancel your subscription before the end of the Minimum Term but after the cooling off period, you may do so by contacting our Customer Relationship Centre at 800 852 3525. If you cancel before you have paid all 12 Monthly Fees, you will be required to pay a cancellation fee. The cancellation fee will be the appropriate cancellation fee for your selected Nespresso Subscription Plan (which is $180 for the Inissia Plan, $210 for the Essenza Mini & Milk Plan, $200 for the Vertuo Pop Plan, $250 for the Vertuo Pop & Milk Plan, $270 for the Vertuo Next Plan, $330 for the Vertuo Next & Milk Plan, $450 for the Atelier Plan and $480 for the Lattissima Touch Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. You will not receive further Nespresso Credit. However, you will still be able to use your existing Nespresso Credit upon payment of the cancellation fee.
1.19 This does not affect your right to cancel your order within 7 days after you purchase your Subscription Plan, as set out in section 1.8 above.
1.20 If you fail to pay the Monthly Fee when due, Nespresso Singapore will freeze access to your Nespresso account and Nespresso Credit until such payment is made. If payment is still outstanding 60 days after the Monthly Fee was due, Nespresso Singapore may treat this as your giving notice of termination and you may forfeit your Nespresso Credit. You will have to pay the appropriate cancellation fee as set out at 1.10 above if the termination takes effect before the end of the Minimum Term.
What happens after the 12-month Minimum Term?
1.21 After the Minimum Term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue monthly until you cancel it. Two weeks before the Minimum Term ends, you will receive an email reminding you that the Minimum Term is coming to an end. To cancel, you will need to contact our Customer Relationship Centre at 800 852 3525. There is no cancellation fee if you cancel after the Minimum Term.
1.22 After cancellation, the Nespresso machine is yours to keep. Nespresso Customer service, online, by phone or following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity, will still be available for you to spend any Nespresso Credit you may still have on your account. Nespresso Credit expires 6 months after the date of cancellation of your subscription plan.
Limited Availability and other Conditions
1.23 This offer cannot be used in conjunction with other discounts, offers, privileges or promotions. You can only subscribe to the Nespresso Subscription Plan once per account and household address.
1.24 You will not be entitled to the offer of purchasing another Nespresso machine at $1 upon auto-renewal of your subscription plan.
1.25 You are not allowed to transfer your Nespresso Subscription Plan to another person.
Terms of Use
1.26 Nespresso reserves the right to change the subscription terms and condition from time to time and at our sole discretion. Should that be the case, we will provide notification to subscribers affected by any such change and you agree that such changes shall be effective upon notification.
Governing Law
1.27 The present Subscription Terms & Conditions and all claims, disputes and controversies of any kind or nature arising in connection with the Subscription Terms & Conditions or your subscription, shall be governed by and construed in accordance with the laws of Singapore and shall submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
Miscellaneous
1.28 Nespresso may, without prior notice, terminate the Nespresso Subscription Plan (but this will not affect customers who have already signed up for it), and amend these terms and conditions. Nespresso’s decisions on all matters relating to this offer are final.
These terms and conditions may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and conditions on a regular basis to be informed of these modifications.
How much is it?
1.2 Your Nespresso Subscription Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the Subscription Plan you select. There is an additional $1 nominal charge for a Nespresso machine.
1.3 The first Monthly Fee, plus $1 for the Nespresso machine, will be payable at the time you sign up to the Nespresso Subscription Plan. You shall pay the Monthly Fee by credit or debit card (see section 2.6 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same day of the month (+/- 2 days) on which you originally took out your subscription.
Security checks
1.4 To ensure that your credit or debit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
What’s included in the Nespresso Subscription Plan?
1.5 In order to purchase a Nespresso Subscription Plan, you must register with Nespresso. When you purchase a Nespresso Subscription Plan, you agree to pay the Monthly Fee each month for the duration of your subscription. In return for the Monthly Fee, you will receive Nespresso Credit (as described in section 1.7 below) which you can use to regularly select Nespresso capsules or accessories. You can also choose to accumulate your Credit for purchase of any other Nespresso products (including another Nespresso machine).
1.6 Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds (see section 2.6 of the General Conditions of Sale). You may not upgrade or change your selected machine during the Minimum Term. Your machine is guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Monthly Nespresso Credit
1.7 Each month you will receive a fixed amount of Nespresso Credit for you to make your own selection of capsules and other products available from Nespresso online, by phone, or in the following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity only. The amount of Nespresso Credit you receive is equal to the Monthly Fee for the Subscription Plan you select – so if your Monthly Fee is $35, you get all of that $35 in the form of credits to spend.
1.8 The Nespresso Credit will be added to your Nespresso account that is linked to your Membership each month within 4 days of receipt of the Monthly Fee in cleared funds. The Nespresso Credit allows you to make your own selection of regular purchases from Nespresso online, by phone or in the following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity only.
1.9 Make sure that you regularly select what products you would like to purchase using your Nespresso Credit, as your Nespresso Credit will expire 6 months after the end of your subscription (as described in section 1.13 below). Any unused Nespresso Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com.
1.10 Nespresso Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the cancellation fee (as set out in section 1.10 below).
Cooling off period
1.11 You have the right to change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within 7 days after you purchase your subscription plan (the “Cooling Off Period”).
1.12 To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision during the Cooling Off Period, by contacting our Customer Relationship Centre at 800 852 3525 to request a copy of the cancellation form.
1.13 If you cancel the contract during the Cooling Off Period, we will repay to you all payments received from you. There will be no refunds for capsules and accessories purchased using your Credit during this period.
1.14 We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment.
1.15 You must send back or hand over to us the Nespresso machine that you have received, or that was in transit at the time you notified us that you were exercising your right to cancel. To do so you can contact our Customer Relationship Centre at 800 852 3525 to arrange for collection. We will make the repayment without undue delay, and in any event no later than 30 days after we have received the Nespresso machine back from you, or, if earlier, 30 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine, we will repay you within 30 days of the date you inform us that you are cancelling the Nespresso Subscription Plan. We may withhold repayment until we have received the Nespresso machine back from you.
1.16 You must return both the Nespresso machine and/or accessories bought with the credits from your first monthly fee, unused and in good condition. If you do not, we may deduct from the refund the diminished value of the Nespresso machine and/or accessories. There will be no refunds for capsules and other consumables purchased using your Credit during this period.
How long does the subscription term last?
1.17 The Minimum Term for a Nespresso Subscription Plan is 12 months and the Monthly Fee is payable in 12 monthly payments. The Minimum Term begins on the date on which your first Monthly Fee is received in cleared funds. After 12 months, your subscription will be automatically renewed until you decide to cancel it, as set out in section 1.13 below.
Cancelling your subscription after the cooling off period
1.18 Cancelling during the Minimum Term: if you wish to cancel your subscription before the end of the Minimum Term but after the cooling off period, you may do so by contacting our Customer Relationship Centre at 800 852 3525. If you cancel before you have paid all 12 Monthly Fees, you will be required to pay a cancellation fee. The cancellation fee will be the appropriate cancellation fee for your selected Nespresso Subscription Plan (which is $180 for the Inissia Plan, $210 for the Essenza Mini & Milk Plan, $200 for the Vertuo Pop Plan, $250 for the Vertuo Pop & Milk Plan, $270 for the Vertuo Next Plan, $330 for the Vertuo Next & Milk Plan, $450 for the Atelier Plan and $480 for the Lattissima Touch Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. You will not receive further Nespresso Credit. However, you will still be able to use your existing Nespresso Credit upon payment of the cancellation fee.
1.19 This does not affect your right to cancel your order within 7 days after you purchase your Subscription Plan, as set out in section 1.8 above.
1.20 If you fail to pay the Monthly Fee when due, Nespresso Singapore will freeze access to your Nespresso account and Nespresso Credit until such payment is made. If payment is still outstanding 60 days after the Monthly Fee was due, Nespresso Singapore may treat this as your giving notice of termination and you may forfeit your Nespresso Credit. You will have to pay the appropriate cancellation fee as set out at 1.10 above if the termination takes effect before the end of the Minimum Term.
What happens after the 12-month Minimum Term?
1.21 After the Minimum Term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue monthly until you cancel it. Two weeks before the Minimum Term ends, you will receive an email reminding you that the Minimum Term is coming to an end. To cancel, you will need to contact our Customer Relationship Centre at 800 852 3525. There is no cancellation fee if you cancel after the Minimum Term.
1.22 After cancellation, the Nespresso machine is yours to keep. Nespresso Customer service, online, by phone or following Nespresso Singapore Boutiques: Ion Orchard, Raffles City and VivoCity, will still be available for you to spend any Nespresso Credit you may still have on your account. Nespresso Credit expires 6 months after the date of cancellation of your subscription plan.
Limited Availability and other Conditions
1.23 This offer cannot be used in conjunction with other discounts, offers, privileges or promotions. You can only subscribe to the Nespresso Subscription Plan once per account and household address.
1.24 You will not be entitled to the offer of purchasing another Nespresso machine at $1 upon auto-renewal of your subscription plan.
1.25 You are not allowed to transfer your Nespresso Subscription Plan to another person.
Terms of Use
1.26 Nespresso reserves the right to change the subscription terms and condition from time to time and at our sole discretion. Should that be the case, we will provide notification to subscribers affected by any such change and you agree that such changes shall be effective upon notification.
Governing Law
1.27 The present Subscription Terms & Conditions and all claims, disputes and controversies of any kind or nature arising in connection with the Subscription Terms & Conditions or your subscription, shall be governed by and construed in accordance with the laws of Singapore and shall submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
Miscellaneous
1.28 Nespresso may, without prior notice, terminate the Nespresso Subscription Plan (but this will not affect customers who have already signed up for it), and amend these terms and conditions. Nespresso’s decisions on all matters relating to this offer are final.
1. Scope & application
1.1 Nestlé Nespresso SA, Chaussée de la Guinguette 10, 1800 Vevey, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.
1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at www.Nespresso.com or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).
1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.
1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.
2. Participants
2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.
2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules. Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.
2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.
2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.
3. Entries
3.1 Promotions are free to enter and no purchase of any kind is necessary.
3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.
3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.
3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.
3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.
3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.
3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.
4. Prizes
4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.
4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.
4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize.
4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.
4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.
4.6 In addition, all travel or holiday prizes are subject to the following:
(a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
(b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
(c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
(d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
(e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
(f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.
5. Personal information
5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.
5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.
5.3 All personal data provided by Participants or received Nespresso will be stored, processed and handled in accordance with Swiss Federal Laws on Data Protection (1992 LPD 235.1 and 1993 OLPD 235.11, as amended) and Nespresso's published Privacy Policy, the latest version of which is available at www.Nespresso.com. By accepting these Rules, participants also accept the terms of the Privacy Policy, which they should read before submitting an entry.
5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:
(a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
(b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
(c) All Invitations shall nominate the Participant as sender and not Nespresso;
(d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
(e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.
5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.
6. Intellectual property
6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.
6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.
6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person. Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.
6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.
7. General
7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.
7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.
7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.
7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.
2010
NESTLE Nespresso LTD.
1.1 Nestlé Nespresso SA, Chaussée de la Guinguette 10, 1800 Vevey, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.
1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at www.Nespresso.com or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).
1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.
1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.
2. Participants
2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.
2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules. Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.
2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.
2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.
3. Entries
3.1 Promotions are free to enter and no purchase of any kind is necessary.
3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.
3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.
3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.
3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.
3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.
3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.
4. Prizes
4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.
4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.
4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize.
4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.
4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.
4.6 In addition, all travel or holiday prizes are subject to the following:
(a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
(b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
(c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
(d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
(e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
(f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.
5. Personal information
5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.
5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.
5.3 All personal data provided by Participants or received Nespresso will be stored, processed and handled in accordance with Swiss Federal Laws on Data Protection (1992 LPD 235.1 and 1993 OLPD 235.11, as amended) and Nespresso's published Privacy Policy, the latest version of which is available at www.Nespresso.com. By accepting these Rules, participants also accept the terms of the Privacy Policy, which they should read before submitting an entry.
5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:
(a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
(b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
(c) All Invitations shall nominate the Participant as sender and not Nespresso;
(d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
(e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.
5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.
6. Intellectual property
6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.
6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.
6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person. Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.
6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.
7. General
7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.
7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.
7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.
7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.
2010
NESTLE Nespresso LTD.
These Rules govern your conduct, agreement and the rights of Nespresso Singapore and its affiliates (“Nespresso”) as relates to the Consumer Ratings and Review Service offered by Sprinklr (the "Service"). By submitting any Content to the Service, you agree to the following Rules. As used herein, Content means any text, photo, video, likeness or other material or information you provide to the Service.
These supplementary terms apply in addition to the General Terms of Use and Privacy Policy, which can be accessed at www.Nespresso.com/sg/en/legal. If there is an inconsistency between these Rules, the General Terms of Use and Privacy Policy, these Rules will prevail for the Service in preference to the General Terms of Use and Privacy Policy.
If you do not agree to these Rules, please do not use the Service.
You agree that:
- You are 18 years of age or older;
- If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries, you will disclose it in your submission;
- If you are a Nespresso employee, you have disclosed that relationship; and
- You do not work for any company or agency hired by Nespresso to promote and/or sell Nespresso’s products.
Submission of Content to the Service
You agree that:
- All Content and information about yourself that you submit is accurate, up to date, reflects your true opinion, and are based upon your actual experience with the product being reviewed;
- The Content you submit is original and was created by you;
- all "moral rights" that you may have in the Content have been voluntarily waived by you;
- Nespresso may use the Content for promotional and other purposes as set forth in these Rules and you will not be entitled to any compensation for such use.
You further agree that you shall not submit any Content that:
- Is known by you to be false, inaccurate or misleading;
- Infringes any third party’s copyright, patent, trademark, trade secret, rights of publicity, rights of privacy, moral rights or any other applicable personal or proprietary rights;
- Encourages or advocates any unlawful or unauthorized behavior or activity, or that violates any law, statute, ordinance or regulation;
- Is offensive, obscene, vulgar, or is inappropriate for a public, family friendly, and pet-friendly forum;
- Is, or may be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual or entity;
- Includes any information that references third party websites, addresses, email addresses, contact information or phone numbers; or
- Contains any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files.
Monitor
All Content that you submit may be used at Nespresso’s sole discretion. Nespresso reserves the right, but not the obligation, to:
- Monitor or review the Content you have submitted; - Condense, remove or refuse to post any Content submitted to the Service that Nespresso deems in its sole discretion to be inappropriate or to violate any of these Rules, without giving you notice; and
- Suspend or terminate your access to the Services as Nespresso may deem appropriate.
Nespresso does not guarantee that you will have any recourse through Nespresso to edit or delete any Content you have submitted. Ratings and written comments are generally posted in the next days. However, Nespresso has the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Nespresso, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of Nespresso, its agents, subsidiaries, affiliates, or third party service providers and their respective directors, officers and employees.
License to Use Content
By uploading or submitting any Content to the Service, you automatically grant Nespresso a world-wide, non-exclusive, royalty-free, irrevocable, transferrable, perpetual and sub-licensable license to publicly display or re-display, use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology whatsoever (including but not limited to Nespresso, websites, third party websites, online and off line advertising, marketing and promotional materials) throughout the world that is used by Nespresso or its agents in connection with the Service or the promotion or marketing of Nespresso, and its products and services.
You represent and warrant to Nespresso that you own all Content and/or have the unencumbered legal right to grant the above-referenced license to Nespresso, with respect to all Content that you submit. You also represent that such materials do not infringe on any third party copyrights or other third party intellectual property rights.
Release and Indemnification
You agree to release, indemnify and hold Nespresso, its parents, affiliated and subsidiary companies (and their respective officers, directors, agents, employees, and agents) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of or in connection with any breach of your representations and warranties set forth above, any breach of these Rules, or your violation of any law or rights of a third party.
Use of Your Email Address and Telephone Number
By submitting your email address and telephone number in connection with your rating and review, you agree that Nespresso and its third party service providers may use your email address and telephone number to contact you about the status of your review and for other administrative purposes.
Changes to the Rules
Nespresso reserves the right to modify or terminate the Service and these Rules for any reason, without notice, and without liability to you, or any third party. You are responsible for regularly reviewing these Rules so that you are apprised of any changes.
© 2017 Nestlé
Last Update 10/2017
These supplementary terms apply in addition to the General Terms of Use and Privacy Policy, which can be accessed at www.Nespresso.com/sg/en/legal. If there is an inconsistency between these Rules, the General Terms of Use and Privacy Policy, these Rules will prevail for the Service in preference to the General Terms of Use and Privacy Policy.
If you do not agree to these Rules, please do not use the Service.
You agree that:
- You are 18 years of age or older;
- If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries, you will disclose it in your submission;
- If you are a Nespresso employee, you have disclosed that relationship; and
- You do not work for any company or agency hired by Nespresso to promote and/or sell Nespresso’s products.
Submission of Content to the Service
You agree that:
- All Content and information about yourself that you submit is accurate, up to date, reflects your true opinion, and are based upon your actual experience with the product being reviewed;
- The Content you submit is original and was created by you;
- all "moral rights" that you may have in the Content have been voluntarily waived by you;
- Nespresso may use the Content for promotional and other purposes as set forth in these Rules and you will not be entitled to any compensation for such use.
You further agree that you shall not submit any Content that:
- Is known by you to be false, inaccurate or misleading;
- Infringes any third party’s copyright, patent, trademark, trade secret, rights of publicity, rights of privacy, moral rights or any other applicable personal or proprietary rights;
- Encourages or advocates any unlawful or unauthorized behavior or activity, or that violates any law, statute, ordinance or regulation;
- Is offensive, obscene, vulgar, or is inappropriate for a public, family friendly, and pet-friendly forum;
- Is, or may be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual or entity;
- Includes any information that references third party websites, addresses, email addresses, contact information or phone numbers; or
- Contains any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files.
Monitor
All Content that you submit may be used at Nespresso’s sole discretion. Nespresso reserves the right, but not the obligation, to:
- Monitor or review the Content you have submitted; - Condense, remove or refuse to post any Content submitted to the Service that Nespresso deems in its sole discretion to be inappropriate or to violate any of these Rules, without giving you notice; and
- Suspend or terminate your access to the Services as Nespresso may deem appropriate.
Nespresso does not guarantee that you will have any recourse through Nespresso to edit or delete any Content you have submitted. Ratings and written comments are generally posted in the next days. However, Nespresso has the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Nespresso, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of Nespresso, its agents, subsidiaries, affiliates, or third party service providers and their respective directors, officers and employees.
License to Use Content
By uploading or submitting any Content to the Service, you automatically grant Nespresso a world-wide, non-exclusive, royalty-free, irrevocable, transferrable, perpetual and sub-licensable license to publicly display or re-display, use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology whatsoever (including but not limited to Nespresso, websites, third party websites, online and off line advertising, marketing and promotional materials) throughout the world that is used by Nespresso or its agents in connection with the Service or the promotion or marketing of Nespresso, and its products and services.
You represent and warrant to Nespresso that you own all Content and/or have the unencumbered legal right to grant the above-referenced license to Nespresso, with respect to all Content that you submit. You also represent that such materials do not infringe on any third party copyrights or other third party intellectual property rights.
Release and Indemnification
You agree to release, indemnify and hold Nespresso, its parents, affiliated and subsidiary companies (and their respective officers, directors, agents, employees, and agents) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of or in connection with any breach of your representations and warranties set forth above, any breach of these Rules, or your violation of any law or rights of a third party.
Use of Your Email Address and Telephone Number
By submitting your email address and telephone number in connection with your rating and review, you agree that Nespresso and its third party service providers may use your email address and telephone number to contact you about the status of your review and for other administrative purposes.
Changes to the Rules
Nespresso reserves the right to modify or terminate the Service and these Rules for any reason, without notice, and without liability to you, or any third party. You are responsible for regularly reviewing these Rules so that you are apprised of any changes.
© 2017 Nestlé
Last Update 10/2017
Nespresso Singapore
UEN 53082163W
15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035.
UEN 53082163W
15A Changi Business Park Central 1, #05-02/03 Eightrium @ Changi Business Park Singapore 486035.
These terms and conditions govern your membership to Nespresso & You operated by Nestlé Nespresso SA, which includes operating through Nespresso’s affiliated companies. Please read these terms and conditions carefully.
This version of the Terms and Conditions is updated and effective as of 30th August 2023.
1. What is Nespresso & You Membership?
Nestlé Nespresso SA (Chaussée de la Guinguette 10, 1800 Vevey, Switzerland through its affiliate, Nespresso Singapore (15A Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035) ("we" or "us") operates a customer recognition program in Singapore. Membership is free of charge. There are three level of membership (also referred to as Membership Tier) and the member’s tier is determined by the number of year’s continuous membership and number of capsules purchased during 12 months starting at your first purchase of Nespresso coffee. The coffee purchase must be made as an identified member through a Nespresso Singapore channel (e.g. Nespresso website, Nespresso boutiques or Nespresso Call Center).
2. How to be a Member?
By registering with Nespresso and making your first coffee purchase, you will automatically join the Nespresso & You program. Your membership starts from the moment you successfully complete your registration form, receive a unique Member number and purchase your first coffee. If you are already registered as a Member, your membership shall be considered to have started on the date of your first coffee purchase at Nespresso. To facilitate your membership, you will be asked to provide us with your contact details, including First Name, Last Name, and Email address. Failure to provide the required details may be deemed as an incomplete registration which may be invalid.
Our use of your personal details is governed by our Privacy Notice which you should read carefully. By consenting to these Terms and Conditions and by supplying your personal information to us, you consent to the terms of the Privacy Notice.
You must keep your membership number and password safe and not divulge them to any person other than us. You may not allow others to use your registration details and password to access the Website. You agree to immediately notify us of any unauthorised use of your registration details and password or any other breach of security of which you become aware.
To maintain your Nespresso & You membership, you must have had at least 1 valid coffee order in the last 12 months. Corporate bodies, partnerships, trade associations and other commercial bodies are eligible but only one membership is available per person. Joint or family membership is not available. Persons under 18 years of age are excluded. Employees of Nestlé, Nespresso or any associated entities, its agents or anyone else professionally connected with the Nespresso & You programme may not be eligible to the full Nespresso & You membership benefits (including the exclusion of accessories and machine discounts offered under the Nespresso & You membership)
3. Membership Tier
Tier Calculation:
• Connoisseur: You become a Connoisseur Member as soon as you place and complete your first Valid Purchase. To maintain member benefits as a Connoisseur, you must meet the Capsules Consumption of purchasing up to 399 coffee capsules within a 12-month period and/or have been a Loyal Member for 3 or less consecutive years
• Expert: Expert Members must meet the Capsules Consumption of purchasing 400 – 900 coffee capsules within a 12 month period and/or have been a Loyal Member for 4 consecutive years.
• Ambassador: Ambassador Members must meet the Capsules Consumption of purchasing more than 900 coffee capsules within a 12 month period and/or have been a Loyal Member for 11 consecutive years.
‘Tier Calculation’ is made by cross referencing the number of years you have continuously been a Loyal Member (also referred to Seniority) of Nespresso and You and the amount of Capsules Consumption.
‘Capsules Consumption’ is calculated between 2 Anniversaries across a 12-month period. Your first Anniversary refers to your first purchase of coffee through one of the qualifying Nespresso Channels as an identified Member.
By ‘Anniversary’ we mean the month (not the day) of your first coffee purchase (e.g. if you made a Valid Purchase on 20 April 2020. We will calculate the Capsules Consumption between your date of Valid Purchase to 1 April 2021).
Being a ‘Loyal Member’ means to make at least 1 Valid Purchase as a member each year (calculated based on your anniversary).
‘Seniority’ refers to the number of years as a Loyal Member since your first Valid Purchase. If you become inactive as a member (i.e. no Valid Purchase within a 12-month period), your ‘Seniority’ is reset to 0. It will recalculate once you make a Valid Purchase again.
‘Valid Purchase’ means:
• The purchase of Original or Vertuo capsules (invoiced capsules within a valid order) • Exclusion of Cancelled/Returned orders (which will be deducted from qualifying Capsules Consumption) • Free of charge capsules are not included • Only capsules purchased directly from Nespresso Singapore through a Nespresso Singapore channel (e.g. Nespresso website, Nespresso boutiques or Nespresso Call Center) can be counted as part of a member’s Capsule Consumption. Purchases made from retailers or other channels or any other Nespresso markets other that in Singapore, cannot be added and will not be included in a member’s total consumption numbers.
Your ‘Seniority’, ‘Capsule Consumption’ and details about your Nespresso & You Membership Tier can be found once you log into your membership page on the Nespresso Singapore Website or by speaking to a Coffee Specialist in a Nespresso Boutique or via our Nespresso Call Center
Members should allow at least one full working day from order completion for membership details to be administered and updated on their account.
Your Membership Tier and Member details will be determined solely based on Nespresso Singapore’s own records and data in accordance with this Nespresso & You terms and conditions and other related Nespresso Singapore terms (e.g. Conditions of Sales etc)
4. Membership Benefit
Most of your benefits and exclusive offers will be communicated to you via e-mail. Membership Benefits are updated from time to time, to have a look at the latest Benefits available under each tier, please go on https://www.Nespresso.com/sg/en/Nespresso-member-benefits
You can also view your customer benefits under ‘My Account’ on www.Nespresso.com or on the Nespresso app.
Some benefits available under your Nespresso & You membership include:
A) For Connoisseurs, Experts, and Ambassadors:
• MASTERCLASS: Participate in our regular Masterclasses where you can discover the world of coffee with the help of our Coffee Specialists. Masterclasses are held within selected locations at the discretion of Nespresso Singapore and can accommodate a maximum of 10 people per session. To participate, you will need to register online at Nespresso.com. Masterclasses are subject to availability
B) For Experts, and Ambassadors
• 30% OFF ACCESSORIES DISCOUNT VOUCHER(Total discount value capped at $200): This voucher is only available to be redeemed once per membership year per Member and can only be applied to regular priced items (excluding coffee purchase). This voucher is tagged to your membership account and is non-transferable. Voucher may not be used in conjunction with other promotional offers or purchase of other discounted items in the same transaction, unless otherwise stated. Nespresso reserve the right to apply additional restrictions at its sole discretion.
• FREE MACHINE REPAIR SERVICE: Subject to the underlying terms and conditions of the machine(s) listed in the original product documentation, or any other terms as may be imposed by the manufacturer of the machine(s), Members under Expert and Ambassador tier may redeem during each membership year, two (2) free machine repair service. Each machine repair service is a one-time session for 1 Nespresso machine* only and the machine must be registered under the membership account. Free machine repair service excludes cost of spare part replacement.
*not applicable for the following machines: Alessi, Concept, Essenza, Citiz (C110/D110), Citiz&Milk (C120/D120), Citiz Platinum, Le Cube, Lattissima Standard, Lattissima Premium, Lattissima Pro, U/U&Milk, Prodigio/Prodigio&Milk, Expert/Expert & Milk, Maestria, Gran Maestria, Creatista Uno, Creatista Pro, Evoluo and all foreign machines not supported in Singapore.
To redeem the free machine repair service Members are required to call our customer service hotline at 800 852 3525.
• FREE DELIVERY: Enjoy free same-day delivery with no minimum purchase required for Member purchases made via Nespresso's mobile app. Same-day delivery time-slots are subject to availability.
• EXCLUSIVE COFFEE SAMPLERS: Nespresso Singapore may from time to time, make available coffee samplers on selected Nespresso Coffees launches
C) For Ambassadors only
• $80 MACHINE UPGRADE VOUCHER: This voucher is only available to be redeemed once per membership year per Member. This voucher is tagged to your membership account and is non-transferable. This offer is valid for all items from our Original and Vertuo Machine Range and Barista Machine, except for Essenza Mini machine, Essenza Mini Machine Bundle, Vertuo Pop machine and Vertuo Pop machine bundle. Voucher may not be used in conjunction with other promotional offers, unless otherwise stated. Nespresso reserve the right to apply additional restrictions at its sole discretion Nespresso & You Membership Benefits are offered to you free of charge and we reserve the right to discontinue or change all part of the Benefits or the content of the website, at our sole discretion at any time with or without notice.
All Benefits provided under your membership are provided on an “as it is” basis, and are non-transferable or exchangeable or redeemable for cash. Benefits are subject to availability and made available on a “while stocks last” basis. To the extent not prohibited by law, all warranties and representations in connection with the Benefits are expressly excluded.
Any vouchers or services offered by third parties under your Membership benefits are subject to such third party’s terms and conditions. Nespresso shall not be responsible for the quality, merchantability or fitness for any purposes or any other aspect of the products and/or services provided by any third parties. Nespresso shall at all times, not be held liable for any loss, injury, damage, or harm suffered as a result of availing the products/services.
5. Termination of Membership
You may terminate your membership at any time by writing to Nespresso by postal mail (15A Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035) by calling the toll-free number 800 852 3525 or by reaching out to Nespresso under the available options at https://www.Nespresso.com/sg/en/contact-us. In such case we will delete your personal details.
Nespresso reserve the right to investigate any unusual activity on any account which Nespresso believes may be in breach of these terms and conditions. Any such activity may result in the suspension and possible termination of an action. We may terminate your membership by written notice to you if you breach any of these terms and conditions, or abuse the Benefits.
Nespresso retain the sole discretion to terminate this program at any time upon reasonable notice to you. We may change or terminate this program or any membership immediately in any jurisdiction if required to by applicable local law. We may amend the benefits or amend the terms and conditions at any time without notice.
Nespresso’s decisions on all matters relating to the Nespresso & You membership including the Membership Benefits are final, binding and conclusive on all members and no correspondence will be entertained in this regard. We disclaim, to the fullest extent permissible by law, all liability for losses, damages and costs whatsoever, (whether direct, indirect, consequential or otherwise), arising, either directly or indirectly, from your membership, the benefits or the use of any material contained on the website by you, including without limitation any acts or omissions, whether those losses, claims or damages result from our negligence or otherwise.
We do not exclude our liability to you for:
(a) death or personal injury caused by our negligence; or
(b) fraudulent misrepresentation by us.
If any provision of these Terms and Conditions is or becomes for any reason whatsoever invalid, illegal or unenforceable, it shall be divisible from these Terms and Conditions and shall be deemed to be deleted from them and the validity of the remaining provisions shall not be affected in any way.
Nespresso is not responsible for any claims or damages arising from the use of any benefits or services provided by a third party.
6. Entire Agreement
These Terms and Conditions together with the Privacy Notice constitute the entire agreement between you and us regarding your membership and the Benefits under the Nespresso & You membership, which means that you will not be able to claim that we made any representations or warranties other than contained in these Terms and Conditions and the Terms and Conditions referred to above.
Please note that additional Terms and Conditions of sales apply to the purchase of our products or services.
7. Law and Jurisdiction
The present Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without effect to its conflict of law provisions.
Any dispute or claim arising out of or in connection with this Terms and Conditions (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore.
Contact Us
Please contact us via the options listed on our Contact Us page https://www.Nespresso.com/sg/en/contact-us with any queries or problems regarding your membership program
This version of the Terms and Conditions is updated and effective as of 30th August 2023.
1. What is Nespresso & You Membership?
Nestlé Nespresso SA (Chaussée de la Guinguette 10, 1800 Vevey, Switzerland through its affiliate, Nespresso Singapore (15A Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035) ("we" or "us") operates a customer recognition program in Singapore. Membership is free of charge. There are three level of membership (also referred to as Membership Tier) and the member’s tier is determined by the number of year’s continuous membership and number of capsules purchased during 12 months starting at your first purchase of Nespresso coffee. The coffee purchase must be made as an identified member through a Nespresso Singapore channel (e.g. Nespresso website, Nespresso boutiques or Nespresso Call Center).
2. How to be a Member?
By registering with Nespresso and making your first coffee purchase, you will automatically join the Nespresso & You program. Your membership starts from the moment you successfully complete your registration form, receive a unique Member number and purchase your first coffee. If you are already registered as a Member, your membership shall be considered to have started on the date of your first coffee purchase at Nespresso. To facilitate your membership, you will be asked to provide us with your contact details, including First Name, Last Name, and Email address. Failure to provide the required details may be deemed as an incomplete registration which may be invalid.
Our use of your personal details is governed by our Privacy Notice which you should read carefully. By consenting to these Terms and Conditions and by supplying your personal information to us, you consent to the terms of the Privacy Notice.
You must keep your membership number and password safe and not divulge them to any person other than us. You may not allow others to use your registration details and password to access the Website. You agree to immediately notify us of any unauthorised use of your registration details and password or any other breach of security of which you become aware.
To maintain your Nespresso & You membership, you must have had at least 1 valid coffee order in the last 12 months. Corporate bodies, partnerships, trade associations and other commercial bodies are eligible but only one membership is available per person. Joint or family membership is not available. Persons under 18 years of age are excluded. Employees of Nestlé, Nespresso or any associated entities, its agents or anyone else professionally connected with the Nespresso & You programme may not be eligible to the full Nespresso & You membership benefits (including the exclusion of accessories and machine discounts offered under the Nespresso & You membership)
3. Membership Tier
Tier Calculation:
• Connoisseur: You become a Connoisseur Member as soon as you place and complete your first Valid Purchase. To maintain member benefits as a Connoisseur, you must meet the Capsules Consumption of purchasing up to 399 coffee capsules within a 12-month period and/or have been a Loyal Member for 3 or less consecutive years
• Expert: Expert Members must meet the Capsules Consumption of purchasing 400 – 900 coffee capsules within a 12 month period and/or have been a Loyal Member for 4 consecutive years.
• Ambassador: Ambassador Members must meet the Capsules Consumption of purchasing more than 900 coffee capsules within a 12 month period and/or have been a Loyal Member for 11 consecutive years.
‘Tier Calculation’ is made by cross referencing the number of years you have continuously been a Loyal Member (also referred to Seniority) of Nespresso and You and the amount of Capsules Consumption.
‘Capsules Consumption’ is calculated between 2 Anniversaries across a 12-month period. Your first Anniversary refers to your first purchase of coffee through one of the qualifying Nespresso Channels as an identified Member.
By ‘Anniversary’ we mean the month (not the day) of your first coffee purchase (e.g. if you made a Valid Purchase on 20 April 2020. We will calculate the Capsules Consumption between your date of Valid Purchase to 1 April 2021).
Being a ‘Loyal Member’ means to make at least 1 Valid Purchase as a member each year (calculated based on your anniversary).
‘Seniority’ refers to the number of years as a Loyal Member since your first Valid Purchase. If you become inactive as a member (i.e. no Valid Purchase within a 12-month period), your ‘Seniority’ is reset to 0. It will recalculate once you make a Valid Purchase again.
‘Valid Purchase’ means:
• The purchase of Original or Vertuo capsules (invoiced capsules within a valid order) • Exclusion of Cancelled/Returned orders (which will be deducted from qualifying Capsules Consumption) • Free of charge capsules are not included • Only capsules purchased directly from Nespresso Singapore through a Nespresso Singapore channel (e.g. Nespresso website, Nespresso boutiques or Nespresso Call Center) can be counted as part of a member’s Capsule Consumption. Purchases made from retailers or other channels or any other Nespresso markets other that in Singapore, cannot be added and will not be included in a member’s total consumption numbers.
Your ‘Seniority’, ‘Capsule Consumption’ and details about your Nespresso & You Membership Tier can be found once you log into your membership page on the Nespresso Singapore Website or by speaking to a Coffee Specialist in a Nespresso Boutique or via our Nespresso Call Center
Members should allow at least one full working day from order completion for membership details to be administered and updated on their account.
Your Membership Tier and Member details will be determined solely based on Nespresso Singapore’s own records and data in accordance with this Nespresso & You terms and conditions and other related Nespresso Singapore terms (e.g. Conditions of Sales etc)
4. Membership Benefit
Most of your benefits and exclusive offers will be communicated to you via e-mail. Membership Benefits are updated from time to time, to have a look at the latest Benefits available under each tier, please go on https://www.Nespresso.com/sg/en/Nespresso-member-benefits
You can also view your customer benefits under ‘My Account’ on www.Nespresso.com or on the Nespresso app.
Some benefits available under your Nespresso & You membership include:
A) For Connoisseurs, Experts, and Ambassadors:
• MASTERCLASS: Participate in our regular Masterclasses where you can discover the world of coffee with the help of our Coffee Specialists. Masterclasses are held within selected locations at the discretion of Nespresso Singapore and can accommodate a maximum of 10 people per session. To participate, you will need to register online at Nespresso.com. Masterclasses are subject to availability
B) For Experts, and Ambassadors
• 30% OFF ACCESSORIES DISCOUNT VOUCHER(Total discount value capped at $200): This voucher is only available to be redeemed once per membership year per Member and can only be applied to regular priced items (excluding coffee purchase). This voucher is tagged to your membership account and is non-transferable. Voucher may not be used in conjunction with other promotional offers or purchase of other discounted items in the same transaction, unless otherwise stated. Nespresso reserve the right to apply additional restrictions at its sole discretion.
• FREE MACHINE REPAIR SERVICE: Subject to the underlying terms and conditions of the machine(s) listed in the original product documentation, or any other terms as may be imposed by the manufacturer of the machine(s), Members under Expert and Ambassador tier may redeem during each membership year, two (2) free machine repair service. Each machine repair service is a one-time session for 1 Nespresso machine* only and the machine must be registered under the membership account. Free machine repair service excludes cost of spare part replacement.
*not applicable for the following machines: Alessi, Concept, Essenza, Citiz (C110/D110), Citiz&Milk (C120/D120), Citiz Platinum, Le Cube, Lattissima Standard, Lattissima Premium, Lattissima Pro, U/U&Milk, Prodigio/Prodigio&Milk, Expert/Expert & Milk, Maestria, Gran Maestria, Creatista Uno, Creatista Pro, Evoluo and all foreign machines not supported in Singapore.
To redeem the free machine repair service Members are required to call our customer service hotline at 800 852 3525.
• FREE DELIVERY: Enjoy free same-day delivery with no minimum purchase required for Member purchases made via Nespresso's mobile app. Same-day delivery time-slots are subject to availability.
• EXCLUSIVE COFFEE SAMPLERS: Nespresso Singapore may from time to time, make available coffee samplers on selected Nespresso Coffees launches
C) For Ambassadors only
• $80 MACHINE UPGRADE VOUCHER: This voucher is only available to be redeemed once per membership year per Member. This voucher is tagged to your membership account and is non-transferable. This offer is valid for all items from our Original and Vertuo Machine Range and Barista Machine, except for Essenza Mini machine, Essenza Mini Machine Bundle, Vertuo Pop machine and Vertuo Pop machine bundle. Voucher may not be used in conjunction with other promotional offers, unless otherwise stated. Nespresso reserve the right to apply additional restrictions at its sole discretion Nespresso & You Membership Benefits are offered to you free of charge and we reserve the right to discontinue or change all part of the Benefits or the content of the website, at our sole discretion at any time with or without notice.
All Benefits provided under your membership are provided on an “as it is” basis, and are non-transferable or exchangeable or redeemable for cash. Benefits are subject to availability and made available on a “while stocks last” basis. To the extent not prohibited by law, all warranties and representations in connection with the Benefits are expressly excluded.
Any vouchers or services offered by third parties under your Membership benefits are subject to such third party’s terms and conditions. Nespresso shall not be responsible for the quality, merchantability or fitness for any purposes or any other aspect of the products and/or services provided by any third parties. Nespresso shall at all times, not be held liable for any loss, injury, damage, or harm suffered as a result of availing the products/services.
5. Termination of Membership
You may terminate your membership at any time by writing to Nespresso by postal mail (15A Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035) by calling the toll-free number 800 852 3525 or by reaching out to Nespresso under the available options at https://www.Nespresso.com/sg/en/contact-us. In such case we will delete your personal details.
Nespresso reserve the right to investigate any unusual activity on any account which Nespresso believes may be in breach of these terms and conditions. Any such activity may result in the suspension and possible termination of an action. We may terminate your membership by written notice to you if you breach any of these terms and conditions, or abuse the Benefits.
Nespresso retain the sole discretion to terminate this program at any time upon reasonable notice to you. We may change or terminate this program or any membership immediately in any jurisdiction if required to by applicable local law. We may amend the benefits or amend the terms and conditions at any time without notice.
Nespresso’s decisions on all matters relating to the Nespresso & You membership including the Membership Benefits are final, binding and conclusive on all members and no correspondence will be entertained in this regard. We disclaim, to the fullest extent permissible by law, all liability for losses, damages and costs whatsoever, (whether direct, indirect, consequential or otherwise), arising, either directly or indirectly, from your membership, the benefits or the use of any material contained on the website by you, including without limitation any acts or omissions, whether those losses, claims or damages result from our negligence or otherwise.
We do not exclude our liability to you for:
(a) death or personal injury caused by our negligence; or
(b) fraudulent misrepresentation by us.
If any provision of these Terms and Conditions is or becomes for any reason whatsoever invalid, illegal or unenforceable, it shall be divisible from these Terms and Conditions and shall be deemed to be deleted from them and the validity of the remaining provisions shall not be affected in any way.
Nespresso is not responsible for any claims or damages arising from the use of any benefits or services provided by a third party.
6. Entire Agreement
These Terms and Conditions together with the Privacy Notice constitute the entire agreement between you and us regarding your membership and the Benefits under the Nespresso & You membership, which means that you will not be able to claim that we made any representations or warranties other than contained in these Terms and Conditions and the Terms and Conditions referred to above.
Please note that additional Terms and Conditions of sales apply to the purchase of our products or services.
7. Law and Jurisdiction
The present Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without effect to its conflict of law provisions.
Any dispute or claim arising out of or in connection with this Terms and Conditions (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore.
Contact Us
Please contact us via the options listed on our Contact Us page https://www.Nespresso.com/sg/en/contact-us with any queries or problems regarding your membership program
General
1.1 These terms and conditions govern your agreement with Nespresso Singapore for a Nespresso Pre:Loved Home Trial of 30 calendar days (“Nespresso Trial”). By choosing to participate in the Nespresso Trial, you accept these supplementary terms and conditions of the Nespresso Trial. These terms and condition may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and condition on a regular basis to be informed of these modifications. These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at www.Nespresso.com/sg/en/legal, save that Clause 4 of the General Conditions of Sale will not apply to this Nespresso Trial.
Eligibility and Availability
1.2 Only new Nespresso members (“New Member”) are eligible to participate in this Nespresso Trial AND the delivery address of the New Member has not participated in this Nespresso Trial before. New Member means consumers who have not registered with us or have a prior account with us. Each delivery address as stated in the New Member’s registration details is allowed to participate only once in this program i.e., each household and the relevant New Member may only participate once in this program, even if there are other unregistered people in the household who subsequently register. No cancellation of the Nespresso Trial is allowed.
1.3 The program is subjected to machine availability. B2B customers / delivery addresses are not eligible for this Nespresso Trial.
1.4 On purchase of 5 sleeves of capsules under this Nespresso Trial, the New Member will be awarded:
1.4.1 Vertuo or Original Nespresso Machine (“Nespresso Trial Machine”); and
1.4.2 1 x Aerocinno (collectively, the “Nespresso Trial Products”)
1.5 Before or at the end of the trial period, you may either contact Nespresso to arrange return of the Nespresso Trial Products, or Nespresso may contact you by phone during the third week of the Nespresso Trial to arrange the return of the Nespresso Trial Products .
Machine
1.6 The delivered Nespresso Trial Products shall remain the exclusive property of Nespresso during the period of the trial and only be placed and used at premises as stated in the delivery address. It may not be transferred, charged, encumbered, loaned or sublet as any form of security by the customer, or used for any purpose other than personal consumption, and is to be returned within 30 calendar days back to Nespresso in the original condition as delivered (ordinary wear and tear excepted).
Risk of Loss/ Damage
1.7 The New Member shall be responsible for and assume all risks of loss and/or damages to the Nespresso Trial Products during the trial period. Consequently, the New Member indemnifies Nespresso against any damage, losses, expenses, and any other liability of any kind to the Nespresso Trial Products, and undertakes to reimburse Nespresso in full any and all machine replacement or repair (or any part thereof) cost (such costs including but not limited to delivery and collection fees, and taxes) of the Nespresso Trial Products. The replacement / repair fees costs will be charged to the New Member.
1.8 In the event the New Member does not return the Nespresso Trial Products in full at the end of the trial period for any reason whatsoever, Nespresso may, in its sole and absolute discretion, impose liquidated damages of up to S$339 on the New Member which shall be due and payable immediately. New Member acknowledges and agrees that this sum is a genuine pre-estimate of the loss and damage suffered by Nespresso for failure to return the Nespresso Trial Products.
Usage and Care
1.9 The New Member shall only use Nespresso coffee capsules in the Nespresso Trial Products. The New Member shall ensure that the Nespresso Trial Products are operated in accordance to the relevant manuals and Nespresso recommendations, and the New Member shall comply with all applicable laws, and obtain at all times all necessary approvals, consents and licenses necessary to operate and use any Nespresso products (including the Nespresso Trial Products). The New Member shall exercise reasonable care and prudence in the use and operation of the New Member and keep them clean during the term of this trial period.
1.10 In case of Nespresso Trial Products breakdown or malfunction, the New Member shall immediately inform Nespresso. Nespresso shall, subject to this clause, thereupon at its sole discretion, arrange for the repair or exchange of the Nespresso Trial Products, free of charge. However, if in Nespresso’s reasonable opinion, the breakdown or malfunction is due to normal wear and tear; misuse; pest infestation; failure to use/maintain Nespresso Trial Products in accordance with instructions; improper operation/handling of the Nespresso Trial Products; damage arising from usage of non-Nespresso capsules, accidents, the New Member’s tampering/modification of the Nespresso Trial Products, negligence, overloading, soiling or undue scaling of the Nespresso Trial Products, then the New Member shall be responsible for the resulting repair costs.
1.1 These terms and conditions govern your agreement with Nespresso Singapore for a Nespresso Pre:Loved Home Trial of 30 calendar days (“Nespresso Trial”). By choosing to participate in the Nespresso Trial, you accept these supplementary terms and conditions of the Nespresso Trial. These terms and condition may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and condition on a regular basis to be informed of these modifications. These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at www.Nespresso.com/sg/en/legal, save that Clause 4 of the General Conditions of Sale will not apply to this Nespresso Trial.
Eligibility and Availability
1.2 Only new Nespresso members (“New Member”) are eligible to participate in this Nespresso Trial AND the delivery address of the New Member has not participated in this Nespresso Trial before. New Member means consumers who have not registered with us or have a prior account with us. Each delivery address as stated in the New Member’s registration details is allowed to participate only once in this program i.e., each household and the relevant New Member may only participate once in this program, even if there are other unregistered people in the household who subsequently register. No cancellation of the Nespresso Trial is allowed.
1.3 The program is subjected to machine availability. B2B customers / delivery addresses are not eligible for this Nespresso Trial.
1.4 On purchase of 5 sleeves of capsules under this Nespresso Trial, the New Member will be awarded:
1.4.1 Vertuo or Original Nespresso Machine (“Nespresso Trial Machine”); and
1.4.2 1 x Aerocinno (collectively, the “Nespresso Trial Products”)
1.5 Before or at the end of the trial period, you may either contact Nespresso to arrange return of the Nespresso Trial Products, or Nespresso may contact you by phone during the third week of the Nespresso Trial to arrange the return of the Nespresso Trial Products .
Machine
1.6 The delivered Nespresso Trial Products shall remain the exclusive property of Nespresso during the period of the trial and only be placed and used at premises as stated in the delivery address. It may not be transferred, charged, encumbered, loaned or sublet as any form of security by the customer, or used for any purpose other than personal consumption, and is to be returned within 30 calendar days back to Nespresso in the original condition as delivered (ordinary wear and tear excepted).
Risk of Loss/ Damage
1.7 The New Member shall be responsible for and assume all risks of loss and/or damages to the Nespresso Trial Products during the trial period. Consequently, the New Member indemnifies Nespresso against any damage, losses, expenses, and any other liability of any kind to the Nespresso Trial Products, and undertakes to reimburse Nespresso in full any and all machine replacement or repair (or any part thereof) cost (such costs including but not limited to delivery and collection fees, and taxes) of the Nespresso Trial Products. The replacement / repair fees costs will be charged to the New Member.
1.8 In the event the New Member does not return the Nespresso Trial Products in full at the end of the trial period for any reason whatsoever, Nespresso may, in its sole and absolute discretion, impose liquidated damages of up to S$339 on the New Member which shall be due and payable immediately. New Member acknowledges and agrees that this sum is a genuine pre-estimate of the loss and damage suffered by Nespresso for failure to return the Nespresso Trial Products.
Usage and Care
1.9 The New Member shall only use Nespresso coffee capsules in the Nespresso Trial Products. The New Member shall ensure that the Nespresso Trial Products are operated in accordance to the relevant manuals and Nespresso recommendations, and the New Member shall comply with all applicable laws, and obtain at all times all necessary approvals, consents and licenses necessary to operate and use any Nespresso products (including the Nespresso Trial Products). The New Member shall exercise reasonable care and prudence in the use and operation of the New Member and keep them clean during the term of this trial period.
1.10 In case of Nespresso Trial Products breakdown or malfunction, the New Member shall immediately inform Nespresso. Nespresso shall, subject to this clause, thereupon at its sole discretion, arrange for the repair or exchange of the Nespresso Trial Products, free of charge. However, if in Nespresso’s reasonable opinion, the breakdown or malfunction is due to normal wear and tear; misuse; pest infestation; failure to use/maintain Nespresso Trial Products in accordance with instructions; improper operation/handling of the Nespresso Trial Products; damage arising from usage of non-Nespresso capsules, accidents, the New Member’s tampering/modification of the Nespresso Trial Products, negligence, overloading, soiling or undue scaling of the Nespresso Trial Products, then the New Member shall be responsible for the resulting repair costs.
