Your Nespresso credits are added to your account after your monthly fee is paid. You have the convenience and flexibility to spend it every month, or you may prefer to roll over your credits and spend it at a later time. Credits can be used on any Nespresso products including coffee capsules and coffee accessories.

You will receive your Nespresso credits within 4 days after your Nespresso Subscription plan has been activated. You will receive an email once the credits have been added into your account. After which, your credits will be credited monthly on the date you took up the Nespresso Subscription plan.

If you cancel within 7 days, you will need to return the Nespresso coffee machine and any other Nespresso coffee product bought with the Nespresso Credits (excluding coffee and other consumables) unused and in good condition. You will be entitled to a full refund of SGD 1 (for the machine) + first monthly fee.

You may use your Nespresso credits on Nespresso.com, Nespresso mobile app, and at selected Nespresso Boutiques (ION Orchard, Takashimaya, Raffles City, VivoCity) or you can reach us daily between 8am to 10pm via our toll-free hotline at 800 852 3525).

You have the flexibility and convenience to spend your Nespresso credits. If you don't use it entirely, it gets accumulated in your account. Your credits will be valid for up to 6 months after your Nespresso Subscription plan ends.

Nespresso & You is our new way of caring for you, with a series of benefits and rewards for all our members. Progress through the membership tiers to enjoy more benefits with us, either through your time with us (seniority) OR be accelerated up a tier by reaching the indicated consumption level.

There are three membership tiers: Connoisseur, Expert and Ambassador. Once you placed your first coffee order, you’re a CONNOISSEUR. Become an EXPERT after 4 years or purchase between 400 and 900 capsules in a single year. Become an AMBASSADOR, when you’ve spent 11 years with Nespresso or purchase 900 capsules or more in a single year.

You are automatically enrolled into this program when you make a coffee purchase with your Nespresso account, directly from Nespresso Boutiques, Nespresso.com, Mobile App, or the Call Centre.

Read the full list of entitlements here.

Should you decide that Nespresso Subscription is not for you anymore, you can cancel it at any time by calling the Nespresso Customer Service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) . If you cancel your Nespresso Subscription plan within 7 days, the cancellation fee is waived. Please contact Nespresso at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free) to request a copy of the cancellation form. You will need to return the coffee machine (excluding coffee and other consumables) unused and in good condition. You will then be entitled to a full refund of SGD 1 (for the machine) + first monthly fee but there will be no refunds for capsules purchased using your Nespresso Credits during this period.

If you wish to cancel your plan before the end of the 12 months term and after 7 days of subscription, you will have to pay the cancellation fee that corresponds to the Plan that you have chosen: $170 for Solo Plan – Essenza Mini, $230 for Solo Plan – Essenza Mini Bundle, $200 for Duo Plan – Vertuo Pop, $260 for Duo Plan – Vertuo Pop Bundle, $280 for Family Plan – Vertuo Next, $340 for Family Plan – Vertuo Next Bundle, $400 for Café At Home Plan – Lattissima One, $680 for Café At Home Plan – Vertuo Lattissima. Your Nespresso coffee machine is still yours to keep. Your remaining credits will still be available for you to use to buy Nespresso coffee products for 6 months after the date of cancellation. You will not be entitled to a refund in cash for any monthly fee already paid.

After the 12 months term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue until you cancel it. Enjoy an additional 10% in Nespresso credits on top of your plan when you renew your plan, i.e. if your coffee machine subscription plan is $40, you will receive $44 credits in your account. 2 weeks before the Term ends, you will receive an email reminding you that the Term is coming to an end. To cancel, you will need to contact the Nespresso Customer service at 800 852 3525 (Mon to Sun, 8am to 10pm toll-free). There is no cancellation fee if you cancel after the Term.

After cancellation, the Nespresso coffee machine is yours to keep. The Nespresso Customer service, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso credit you may still have on your account. Nespresso credit expires 6 months after the date of cancellation of your Nespresso Subscription plan.