GET A REFURBISHED MACHINE LIKE NEW

Without Compromising the Nespresso coffee experience

Nespresso PRELOVED Machines
Nespresso PRELOVED machines going through cleaning process

  • REFURBISHED MACHINES LIKE NEW

    Machines that have gone through rigorous inspection, testing and cleaning procedures to ensure all components of the machines are fit for use

  • NESPRESSO QUALITY ASSURED

    Comes with a Nespresso Guarantee of Quality and a Nespresso Warranty.

  • LATEST MACHINE TECHNOLOGY

    All machines will have the latest machine upgrades and software updates

  • PRODUCT CIRCULARITY

    Keeping resources and machines in use for as long as possible
  • TERMS AND CONDITIONS
HOW DOES THE PRELOVED PROCESS WORK

  • STEP 1 - Contact our dedicated Technical Team on freephone 0800 442 442 so the team can make every attempt to resolve your machine issue

  • STEP 2 - If we cannot resolve the issue over the phone, we can offer you a Nespresso PRELOVED Machine*

  • STEP 3 - You keep all your machines removeable parts and we arrange to send you a Nespresso PRELOVED machine at a time that's convenient for you.

  • STEP 4 - When we deliver your Nespresso PRELOVED machine, we'll take away your defective unit at the same time.

  • STEP 5 - Enjoy your Nespresso PRELOVED machine

Nespresso PRELOVED machine undergoing service

*subject to availability - colour and range restrictions may apply

FREQUENTLY ASKED QUESTIONS

Why have NESPRESSO decided to offer Nespresso PRELOVED coffee machines?

At Nespresso, sustainability is core to our business. With Nespresso PRELOVED, we are extending the life cycle of Nespresso Vertuo machines, while giving consumers the opportunity to use refurbished Nespresso machines, without compromising the coffee experience.

Which machines are available as Nespresso PRELOVED machines?

Currently our Vertuo range (Manual, Next, Plus and Pop machines) are available as part of the Nespresso PRELOVED Program.

What happens to my defective machine when I take a Nespresso PRELOVED model?

Machines collected at the point of delivering a Nespresso PRELOVED machine, will go back to our Repair Centre and will be assessed for refurbishment potential to be added back to the PRELOVED stock. If the machine is not deemed as suitable for refurbishment, then useable parts will be reclaimed from the machine (internal, removable and casings). Any remaining parts will be securely recycled.

Is Nespresso PRELOVED available both in the UK and Ireland?

Currently Nespresso PRELOVED is only available in the Mainland UK, however it is something we are considering on how to expand in the near future.

Is there a warranty on Nespresso PRELOVED machines?

Yes, your Nespresso PRELOVED machine will carry the remainder of your existing machines warranty OR upon receipt you will receive a 6-month warranty – whichever is longer.
Each PRELOVED machine goes through a thorough cleaning and quality inspection, this is inclusive of the latest machine upgrades and replacing defective parts with new when required.


Full FAQs

SUSTAINABILITY AT NESPRESSO

We are commited to the environment.
Find out more about Nespresso's engagement from capsules to recycling.

Discover More