Terms and conditions for Nespresso Colombia

1.1 Each order placed with Nestlé Nespresso SA or any of its affiliated companies ( "Nespresso") via the Internet shall be governed by these Terms and Conditions, which apply to the exclusion of all other conditions. When placing an order, you acknowledge that you have read, understood and accepted, without reservation, these General Sales Conditions.

1.2 The use of this website also accepts and agrees to be bound by the Terms of Use and the Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on this website.

1.3 Nespresso reserves the right, at any time, to modify these general conditions of sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

1.4  The sale of Original machines is prohibited: Essenzas, Essenzas with milk frother, Inissias, Inissias with milk frother, Lattissima One, Gran Lattissima, Barista. Vertuo: Next and Premium by the buyer of the same in Colombia, since NESTLÉ DE COLOMBIA S.A.  Nespresso is the only authorized distributor in Colombia. Failure to comply with this provision may make the seller creditor of the respective legal and extralegal sanctions.

2. Registry

2.1 By registering on this website, you must ensure that the mandatory registration information you provide is correct and complete.

2.2 Please inform Nespresso about changes of address or other modifications by updating your personal information on this website without delay.

3. Password

3.1 When you register to use this website, you will be prompted to create a password. You are responsible for keeping this access key strictly confidential and for not disclosing it or sharing it with third parties.

3.2 You are fully responsible for the use of your access code and any order made with it, even without your knowledge.

3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

4. My Account

4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.

4.2 Orders placed through this website are subject to minimum and maximum quantity limitations. You can order from ten (10) capsules, up to a limit of four hundred (400) capsules per order. Please note this limits during your purchase.

4.3 Nespresso offers its products on this website within the limits of its available stocks.

5. Request confirmations

5.1 An order placed through the website does not constitute a binding contract unless and until Nespresso transmits a confirmation email.

5.2 Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.

5.3 The information registered by Nespresso constitutes absolute proof of the order and of the entire transaction. The information recorded by the payment system constitutes absolute proof of financial transactions.

6. Prices

6.1 The prices to be paid for the items you order are those shown on this website on the date you place your order, including VAT, excluding shipping costs.

6.2 Shipping charges will be charged at the rates indicated on this site on the date you place your order, calculated mainly based on the size of the order and the delivery method you select.

6.3 Nespresso reserves the right to change prices and shipping charges at any time and to cancel a contract in case of writing, printing or calculation errors.

7. Customs duties

7.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and is committed to complying with all laws and regulations of the country in which you are receiving the goods.

7.2 You may be subject to import duties and taxes that apply once the merchandise arrives in your country. Any additional charges for customs clearance must be carried by you. We have no control over these charges and we can not predict what they can be. Customs policies vary greatly from country to country, so you should contact your local customs office for more information.

8. Delivery

8.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when ordering.

8.2 Nespresso does its utmost to ensure deliveries orders as follows:

• Deliveries in Bogotá and Medellín (urban area): 2 business days.
• Deliveries in Bogotá and Medellín (metropolitan areas): 3 business days.
• Deliveries in metropolitan areas of other major cities: 3 business days.
• Deliveries in the other regions of the country: 5 working days.

* Applies for orders placed until 4pm

8.3 Deliveries can only be made to Colombia.

9. Verification of Goods

9.1 It is your responsibility to check the quantity and condition of the merchandise at the time of delivery.

9.2 In case you observe damage or missing items, you must notify and file your claim at the time of delivery through the guidance of receipt and inform Nespresso through the hotline 01800 752 2415, within a period of up Seven (7) days after delivery. In this case, according to their original order, Nespresso will provide replacement as close as possible to its original order Merchandise damaged or missing.

10. Retracto

10.1 Only for distance sales, you will have five (5) business days to exercise your right of withdrawal from the delivery of the merchandise. The costs of sending the merchandise subject to withdrawal will be borne by you.

10.2 For purposes of exercising the right of withdrawal Nespresso will only accept merchandise in its original condition and packaging accompanied by the invoice.

10.3 Once the refund has been properly made, Nespresso will refund the price of the goods returned and charges invoiced for delivery within a period of no more than thirty (30) calendar days after the receipt of the goods. Returned goods. You will be charged the cost of shipping the refund.

10.4 In accordance with current regulations, the exercise of the right of withdrawal for purchases of coffee (capsules) will not proceed.

11. Payment

11.1 Invoices are delivered together with the merchandise.

11.2 Payment by credit card is due and payable immediately. Your credit card details will be encrypted for security reasons.

12. Late payments

12.1 In case of delay in payment, you will be charged interest on the outstanding balance, as well as administrative and legal collection expenses.

12.2 Nespresso reserves the right to refuse any new order to receive full payment of any outstanding balance.

13. Machine Warranty

13.1 Machines purchased through this website are guaranteed by the manufacturer in accordance with the specific terms and conditions contained in the original product documentation. The warranty term is one (1) year and applies only to machines purchased in Colombia.

13.2 Once a machine has been repaired for the effectiveness of the warranty, its warranty shall be extended for a further period of six (6) months. In case of a second failure in a machine and if it is still within the first year of warranty, it will be repaired at no cost to you. If you have a second failure and if you refuse warranty, Nespresso will change your machine by the same reference, or if you prefer, you generate for your personal use a credit for the value of the machine to be used in purchasing any products sold in Nespresso Boutiques. This, without prejudice to the rights recognized by the Consumer Statute.

13.3 Please refer to the product documentation for detailed manufacturer warranty information, which does not affect any of your mandatory legal rights.

14. Aeroccino Warranty3 (SKU: 3594-US-BK)

14.1 Aeroccino3 milk skimmers purchased through this website are warranted for one (1) year for factory defects. This product has specific repair conditions, for more information contact the hotline 01800 752 2415. If considering your product is damaged Nespresso factory will be replaced by a new one.

14.2 After the first year of use; if the product fails, the trade-in conditions apply: the Aeroccino3 received damaged by fifty percent (50%) of its commercial value. Not for machines with integrated milk solution.

15. Change Policy

15.1 Change of products: up to seven (7) calendar days from the date of purchase, provided the products are in perfect condition, unused, with original box, intact and without cuts or breaks.

15.2 If your machine has a defect, without having to make use of the guarantee, it can be changed up to seven (7) calendar days after the purchase by a model of equal reference as long as it is accompanied by the invoice or gift tag Nespresso and check in your presence that the machine actually has a manufacturing defect. Failure to stock the same reference, and you disagree with the waiting time for the arrival of that reference, Nespresso will generate for personal use a credit for the value of the machine to be used in purchasing any of the products sold in Nespresso Boutiques. After seven (7) calendar days, and throughout the warranty period, the required technical assistance and repairs will be provided at no cost to you.

16. After Sales Service

16.1 If you have any problems or have any questions about the operation or maintenance of your machine, please contact Nespresso through the hotline 01800 752 2415 for advice and assistance.

16.2 If your machine problem persists, Nespresso puts its after-sales service at your disposal to ensure you continue to enjoy the unique experience of coffee. For more information, call toll free 01800 752 2415, available 24 hours a day, 7 days a week.

16.3 To access our trade-in, we invite you to address our physical outlets.

17. Limitation of liability

17.1 Photographs and texts that illustrate and describe the products on this website are not contractual and for informational purposes only. Nespresso shall not be liable for errors or omissions in the photographs or texts displayed on this website.

17.2 For international deliveries to countries other than those where Nespresso shipments originate, Nespresso will have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of incompatibility electrical product or other.

17.3 Without limiting the scope of these General Sales Conditions, no claim of any kind, whether in respect of products delivered or not delivered or for any other reason, shall be for a greater amount than the selling price of the products with In respect of which the claim is made. In any case, Nespresso responsible for indirect, incidental or consequential of any kind damage (even if the advent of such damage was known or could be known by Nespresso) which may arise in connection with their products, use, sale or With this website.

18. Overwhelming force

18.1 Nespresso will make every reasonable effort to fulfill its obligations efforts. However, Nespresso can not be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any other that make the production, transportation or delivery of products impracticable.

18.2 In case of delay, Nespresso will fulfill its obligations as soon as reasonably possible, and reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

19 Applicable Law and Jurisdiction

19.1 These Terms and Conditions are governed by the law of the country of incorporation of the company Nespresso billing order.

19.2 The exclusive jurisdiction corresponds to the same country as the applicable law.

11/2005

Nestlé Nespresso SA.

Includes market information - Nestlé of Colombia.

SCOPE OF THIS NOTICE

This Notice explains how they collect, use and disclose their personal information by the Nespresso ® entities listed in the section responsible for data processing and contact (Section 11) ( "Nespresso", "we", us "). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data is used.

This Notice encompasses our online data collection activities and other methods, including Personal Data that we collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sale and events. We inform you that we combine the Personal Data we collect through a method (eg a Nespresso web page) with the Personal Data that we collect through another method (eg an Nespresso offline event). In this sense, we can combine Personal Data that we collected initially through different Nespresso entities. See Section 8 for more information on how to object to this.

This notice also contains specific information applicable to data collected and processed in the territory of the Republic of Colombia, within the framework established by Law 1591 of 2012, Decree 1377 of 2013 and other applicable rules.

1. SOURCES OF PERSONAL DATA

This Notice applies to the Personal Data we collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer - directed websites operated by or for Nespresso, including sites that we operate under our own domains (URL and mini - sites that we manage on social networks like Facebook third party ( "Websites").

Mobile websites / apps Nespresso. Consumer-driven mobile websites or apps operated by or for Nespresso, such as smartphone apps.

Email, text messages or other electronic messages. Electronic communications between you and Nespresso.

CRC Nespresso. Call our Customer Relationship Center ( "CRC").

Nespresso boutiques. Stores managed by Nespresso.

Paper registration forms. Printed or similar forms of registration that we collect through, for example, postal mail, store demonstrations, contests and other promotions or events.

Points of sale. People present in the third party stores that will show you and help you in registering your machine and ordering coffee.

Data from other sources. Social networks, information accessible to the public.

2. PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT

Depending on how you interact with Nespresso (online, face-to-face, over the phone, etc.) we collect various types of information from you, as described below.

Personal contact information. This includes any information you provide that allows us to contact you, such as your name, mailing address, email address, social networking details, or phone number.

Registration Information account. Any information that is required to allow you access to your specific account profile. Some examples are your login ID / email address, username, password in an unrecoverable form and / or security and response question.

Demographic information. Any information that describes your demographic or behavioral characteristics. Some examples are your date of birth, age or age range, gender, geographic location (eg zip code), favorite products, hobbies and interests, and information about home and lifestyle.

Technical information on computer / mobile devices. All information about the computer system or other technological device that you use to access our Websites or apps, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, type of operating system and type And the web browser version. If you access the Nespresso website or app through a mobile device such as a smartphone, the information collected will also include, where permitted, your phone's unique device identifier, advertising identification, geographic location, and other Mobile devices.

Websites / usual communications information. As you navigate and interact with our Websites or newsletters, we use automatic data collection technologies to collect certain information about your actions. This includes information such as the links you click on, the pages or content you view, and for how long and other information and similar statistics about your interactions, such as content response times, download errors, and length of visits to Certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons and is also collected through the use of third-party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / or Omniture) . You have the right to oppose the use of such technologies; For more details, see Section 3.

Consumer reviews. This includes information that you voluntarily share with Us about your experience of using our products and services.

Content generated by the consumer. It refers to any content that you create and then share with Us on a social network or by uploading to one of our Websites or apps, including the use of social networking apps such as Facebook. Some examples include photos, video, personal stories or other media or similar content. When permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community functions, consumer-driven events, and third-party social networks.

Social networking information. It refers to any information you share publicly in a social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Some examples include your basic third-party account information (eg name, email address, gender, date of birth, current city, profile photo, user ID, friends list, etc.) and any other information Additional or activities that you allow to share to the social network of third parties. We receive our social networking profile information (or parts of it) every time you download or interact with a Nespresso web app on a social network like Facebook, every time you use a social networking feature that is integrated into a site Nespresso website (such as Facebook Connect) or whenever you interact with Us through a social network. To learn more about how Nespresso obtains your information from the third-party social network, or to opt out of sharing such social networking information, visit the relevant social network website.

Financial and payment information. Any information we need in order to fulfill an order, or that you use to place an order, such as details of the debit or credit card (name of the holder, card number, expiration date, etc.) or other forms (If they are made available). In any case, we handle payment and financial information in accordance with applicable laws and regulations and safety standards such as the Payment Card Industry Data Security Standard (PCI DSS).

CRC calls. Communications with a CRC may be recorded, in accordance with applicable laws, to respond to local operational needs (eg for training or quality purposes) and, in certain cases, to file a consent test to receive marketing materials Direct and participate in the creation of profiles. The payment card data is not recorded. When required by law, you will be informed about such recording at the beginning of your call and you will have the opportunity to object.

3. COOKIES / SIMILAR TECHNOLOGIES, REGISTRATION FILES AND WEB BEACONS

Cookies / similar technologies. Please refer to our Cookies Notice to learn how to manage cookie settings and to read detailed information about the cookies we use and the purposes for which we use them.

Log files. We collect information in the form of log files that record the activity of the website and gather statistics on the habits of the browser. These entries are generated automatically and help us to solve errors, improve performance and maintain the security of our websites.

Web beacons. Web beacons are small sequences of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to the sender. Information collected through web beacons may include Technical information such as the IP address, as well as information on how you respond to an email campaign (eg at what time the email was opened, which links you clicked on the email, etc.). Use web beacons on our websites or include them in emails we send to you.We use web beacons information for a variety of purposes, including, but not limited to, website traffic reports, single visitor accounts, advertising, auditing, and reporting Email as well as personalization.

4. USES OF PERSONAL DATA

The following paragraphs describe the various purposes for which we collect and use Personal Data, as well as as the different types of Personal Data that are collected for each purpose. Keep in mind that not all uses below will be relevant to each individual.

Customer Service.

For us to use your data: We use Personal Data for customer service purposes, including answering your questions. This usually requires the use of certain personal contact information and information regarding the reason for your question (eg, order status, technical issue, question /complaint of the product, question or question). general, etc.).

Our reasons

• Compliance with contractual obligations
• Legal obligations
• Our legitimate interest

Our legitimate interests

• Improve and develop new products and services
• Be more efficient

Contests, marketing and other promotions.

For us to use your data: We use Personal Data for customer service purposes, including answering your questions. This usually requires the use of certain personal contact information and information regarding the reason for your question (eg, order status, technical issue, question /complaint of the product, question or question). general, etc.).

Our reasons

• With your consent (When required)
• Compliance with contractual obligations
• Our legitimate interest

Our legitimate interests

• Determine which of our products and services may interest you and tell you about them.
• Define types of consumers for new products or Services

Social networks

For us to use your data: We use your Personal Data when you interact with third-party social networking features, such as the functions of " I like "to offer you ads and direct you to social networks. You can learn more about how these functions work, the profile data we collect from you, and discover how to exclude those features by consulting the privacy policies of relevant third party social networks.

Our reasons

• With your consent (When required)
• Our legitimate interest

Our legitimate interests

• Determine which of our products and services may interest you and tell you about them.
• Define types of consumers for new products or Services

Personalization (offline and online).

For us to use your data: With your consent (when required), we use your Personal Data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on the analysis of your profile, (iii) to improve and personalize your experience on our websites and apps; to ensure that the content of our websites /apps is optimized for you and your computer or device; and (iv) to allow you to participate in interactive functions, when you choose to do so. For example, we remember your login ID /email address or user name so you can log in quickly the next time you visit our site or so you can easily retrieve the items you previously added to your shopping cart . Based on this type of information and with your consent (when required), we also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. To read detailed information on how to exclude this option, see Section 8 below.

Our reasons

• With your consent (When required)
• Our legitimate interest

Our legitimate interests

• Determine which of our products and services may interest you and tell you about them.
• Define types of consumers for new products or Services

Order processing.

For us to use your data: We use your Personal Data to process and send your orders, inform you about the status of your orders, addresses correct and carry out an identity verification and other activities for the detection of fraud. This involves the use of certain personal information and information about payments.

Our reasons

• Compliance with contractual obligations
• With your consent (When required)
• Legal obligations
• Our legitimate interest

Our legitimate interests

• Improve and develop new products and services
• Be more efficient
• Protect our assets and staff

Other general purposes (eg, internal studies, analysis, security)

So that we use your data: In accordance with applicable laws, we use your Personal Data for other general business purposes, such as carrying conducted internal demographic and marketing studies, as well as how to measure the effectiveness of advertising campaigns. We reserve the right, if you have Club member accounts, to reconcile those accounts in a single account. We also use your Personal Data to guarantee our security.

Our reasons

• Compliance with contractual obligations
• With your consent (When required)
• Legal obligations
• Our legitimate interest

Our legitimate interests

• Improve and develop new products and services
• Be more efficient
• Protect our assets and staff

Legal grounds or merger /acquisition

So that we use your data: In accordance with applicable laws, we use your Personal Data for other general business purposes, such as carrying conducted internal demographic and marketing studies, as well as how to measure the effectiveness of advertising campaigns. We reserve the right, if you have Club member accounts, to reconcile those accounts in a single account. We also use your Personal Data to guarantee our security.

Our reasons

• Compliance with contractual obligations
• Our legitimate interest

Our legitimate interests

• Compliance with contractual obligations
• Protect our assets and staff

5. DISCLOSURE OF PERSONAL DATA

In addition to the Nespresso / Nestlé entities (responsible for Nespresso operations) mentioned in the section on data and contact managers (see Section 11), we share your Personal Data with the following types of third party organization:

Service providers. They are external companies that we use to run our business (eg order fulfillment, payment processing, fraud detection and identity verification, debt collection, website operation, promotions, website development, data analysis , CRC, etc.). Service providers and their selected personnel are only allowed to access and use your Personal Data on our behalf for the specific tasks that we have been asked to perform, in accordance with our instructions, and are required to maintain Personal Data of Confidential and secure manner. When applicable laws permit, you can obtain a list of providers who process your Personal Data (see Section 11 to Contact Us).

Credit reporting agencies / collection agents. To the extent permitted by applicable law, credit reporting agencies and collection agents are outside companies that we use to help us verify your creditworthiness (particularly for invoice orders) or to collect outstanding invoices.

Third - party companies that use personal data for their own marketing purposes. Except in situations where you have given your consent, we do not license or sell your Personal Information to third-party companies for their own marketing purposes.

Third recipients who use their personal data for legal or due to a merger / acquisition purposes. We will disclose your Personal Information to third parties for legal reasons or in the context of an acquisition or merger (see Section 4 for more details).

6. CONSERVATION OF YOUR PERSONAL DATA

In accordance with applicable law, we will use your Personal Data to the extent necessary to satisfy the purposes for which it was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal Data used to provide you with a personalized experience (see Section 4 above for more details) will be kept for the duration permitted by applicable law.

7. DISCLOSURE, STORAGE AND / OR TRANSFER OF PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. However, these protections do not apply to information that you choose to share in public areas such as social networks.

People can access their personal data. Your Personal Data will be processed by authorized personnel, depending on the need to know, depending on the specific purposes for which your Personal Data have been collected (eg our staff in charge of customer service matters will have access to your Customer record). Measures in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data. The transmission of information through the Internet is unfortunately not entirely secure and although we do everything possible to protect personal information, we can not guarantee the security of the data during transmission through our Websites / apps.

Measures hope you take. It is important that you also do your part for the safe maintenance of your Personal Data. When you sign up for an online account, be sure to choose an account password that is difficult to find out for others and never reveal your password to anyone. You are responsible for keeping this password confidential and for any use of your account. If you use a public or shared computer, do not choose to have your login ID / email address or password remembered and be sure to sign out each time you leave the computer. You should also make use of the privacy settings or controls We provide to you on our Website / app.

Transfer of Personal Data. The storage and processing of your Personal Data as described above may require that your Personal Data be transferred / transmitted later and / or stored at a destination outside your country of residence, in particular Switzerland and Luxembourg. When permitted by law, by accepting the terms of this Notice, you agree to such transfer, transfer, storage and / or processing. You also agree that such activities may take place in countries offering a lower level of protection than your country of residence.

8. ACCESS TO YOUR PERSONAL DATA

Access to your Personal Data. When provided by law, you, your successors, representatives and / or attorneys have the right to access, review and request a physical or electronic copy of information stored about you. You may also have the right to request information about the source of your Personal Data.

These rights may be exercised by e - mail or postal mail to Nespresso.colombia@Nespresso.com Nespresso Colombia / Nestle de Colombia SA Carrera 14 # 85-68 Office 408, Bogotá Colombia, attaching a copy of your ID or equivalent details (when We request it and it is allowed by law). If the request is presented by a person other than you, without providing proof that the request has been legally made on your behalf, the request may be rejected.

Please note that any identifying information you provide will be processed only in accordance with applicable laws and to the extent permitted by them.

Procedure for modification and deletion of personal data. When the law so provides, you, your successors, representatives and / or attorneys may (i) request the removal, correction or modification of your Personal Data; (Ii) oppose data processing; (Iii) limit the use and disclosure of your Personal Data; And (iv) revoke the consent of any of our processing activities.

Please note that in certain circumstances, we will not be able to delete your Personal Data without also deleting your user account. We may be required to keep some of your Personal Information after you have requested the removal, to fulfill our legal or contractual obligations. The applicable laws may also allow us to retain some of your Personal Information to meet our business needs.

When available, our Websites have a specialized function through which you can review and modify the Personal Data you have provided. Please note that we require our registered customers to verify your identity (eg login ID / email address, password) before they can access or make changes to your account information. This helps prevent unauthorized access to your account.

Notwithstanding the foregoing, you can also exercise your rights by email or post to Nespresso.colombia@Nespresso.com Nespresso Colombia / Nestle de Colombia SA Carrera 14 # 85-68 Office 408, Bogotá Colombia, attaching a copy of Your identification or similar details (when requested and permitted by law). If the request is presented by a person other than you, without providing proof that the request has been legally made on your behalf, the request may be rejected.

Please note that any identifying information you provide will be processed only in accordance with applicable laws and to the extent permitted by them.

Only Colombia: Claims Making a claim, be sure to include (i) its name and identification information; (Ii) contact information (physical address and / or electronic address and telephone numbers); (Iii) documents proving their identity or condition of attorney; (Iv) a clear and accurate description of the Personal Data on which you wish to exercise any of the rights described in this Notice; (V) a description of the events that gave rise to the complaint, and (vi) supporting documentation of your complaint.

Consultations: We respond to all inquiries within 10 working days, counting from the date of receipt of the request. In the event that the request is not answered within 10 working days, we will contact you to inform you of the reasons why it is still in process and we will provide the date on which the request will be answered. The response to the request will not be sent at the latest 5 working days after the initial deadline has expired.

Modification and deletion of Personal Data: We may require you to remedy any lack of information within 5 working days from the date of receipt of your request. If you do not submit the required documentation and information within 2 months from the date of the initial application, you will be deemed to have waived the request. We will provide a response within a maximum period of 15 working days from the day after the date of receipt of the request. If the request can not be processed within 15 working days, we will inform you of the reasons why it is still in process and we will provide the date on which the request will be answered (the response to the request will be sent a maximum of 8 days After the end of the initial term).

We will have an information system to keep track of all the actions carried out with respect to each claim in which the following will be noted, among others:

1. Date of receipt of the request
2. Basic data of the holder and / or who makes the claim.
3. Description of the grounds / facts that give rise to the claim.
4. Date of dispatch of the answer to the holder of the data and closure of the case.

The following describes the areas in charge of responding to requests, queries and complaints that are made by the owners of the information:

4.1 Nespresso has a team in charge of receiving the communications, complaints, complaints and queries directly made by the information holders, who can freely exercise the rights that the law recognizes them. Nespresso makes available to holders of information: national free consumer hotline 01800 752 2415 and email: Nespresso.colombia@Nespresso.com for attention, and exercise of the above rights

4.2. Only Mexico: By submitting your application, be sure to include the following information: (i) your name, email address and postal address , in order to give the correct answer; (Ii) a copy of your government identification; (Iii) a clear and precise description of the personal data on which you wish to exercise your rights; (Iv) any other information that facilitates the location of your personal data. We will facilitate a response to your request within twenty days, from the day the request is received.

9. YOUR OPTIONS ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with options relating to the Personal Data you provided. The following mechanisms give you the following control over your Personal Data:

Cookies / similar technologies. You can configure your browser to reject all or some of your browser cookies, or to alert you when cookies are being used. Refer to Section 3 above.

Advertising, marketing and promotions. If you want your Personal Information used by Nespresso to promote your products or services, you can indicate it through the boxes that you will find on the registration form or answer the questions presented by the people in the demonstration shops, our CRC or representatives of Boutique If you decide that you no longer wish to receive such communications, you may at any time subsequently withdraw from receiving commercial communications following the instructions provided in each of those communications. In order to unsubscribe from receiving commercial communications sent by any means, including third-party social networks, you can unsubscribe at any time by logging into the Websites / apps and adjusting your user preferences in your account profile by unchecking the Relevant boxes or by calling our CRC. Please note that even if you decline to receive business communications, you can still receive administrative communications, such as order confirmation or other communications about transactions, notifications about your account activities (eg account confirmations , Password changes, etc.), and other important announcements.

Customization (offline and online): When by law, s i want your personal data used by Nespresso provide a personalized experience required, can be noted by the boxes you will find in the registration form or answering questions Presented by people at demonstration shops, our CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can unsubscribe at any time by logging into the Websites / apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest - based advertising. We may associate ourselves with advertising networks and other advertising service providers ("Advertising Suppliers") that advertise on our behalf and other external companies on the Internet. Some of these ads may be tailored to your interests based on information collected on Nespresso pages or on external websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, and also on how to unsubscribe from the advertising practices based on business interests involved in the self - regulatory program of the Digital Advertising Alliance (Digital Advertising Alliance, "DAA"). Additionally, you'll be able to unsubscribe from this type of mobile app advertising by companies participating in the AppAuction application from DAA by downloading the app from the iOS or Android app store. You can also interrupt the collection of precise location data from a mobile device by accessing the configuration of the location services of your device. We respect the self-regulating principles of AAD. You will still receive advertising, but those ads may not be as relevant to your interests.

10. CHANGES TO OUR NOTICE

If we change the way we process Personal Data, we will update this Notice. We reserve the right to make changes at any time in our practices and this Notice, so we urge you to consult the Notice frequently to check for updates or changes.

11. RESPONSIBLE FOR DATA PROCESSING AND CONTACT

For questions or comments about this Notice and our privacy practices, or to make a complaint about our compliance with applicable laws on privacy, please contact us at: Nespresso.colombia@Nespresso.com or by calling our toll - free in Colombia: 01800 752 2415.

We will acknowledge and investigate every complaint about how we manage personal data (including a complaint about that have breached their rights under applicable privacy laws).

Data Managers

Nestlé Nespresso SA
Avenue de Rhodanie 40, 1007 Lausanne,
Switzerland

Responsible for

All activities

Data Managers

Nestlé of Colombia S.A.
Diagonal 92 No. 17ª -42

Responsible for

All activities in Colombia

Nespresso delivers your order at the address you choose in Bogotá. Place your order through the toll free line 01800 752 2415 and schedule your delivery that will arrive in a maximum time of three hours. *

• Valid activity for telephone reception through the telephone line "01800 752 2415 that has a delivery address in the city of Bogotá according to coverage.
• Perimeter coverage in Bogotá between Avenida 1 de Mayo and Calle 200 and between Transversal 4 Este and Carrera 100.
• In the perimeter of delivery, the maximum time of Nespresso for delivery of three (3) hours.
• The cost of shipping is $ 11,000 COP.
• All the references included in the order are subject to availability of inventory and changes without prior notice
• Only for orders from Monday to saturday between 9:00 a.m. and 7:00 p.m., Not applicable for Sundays and holidays).
• Valid for coffee orders, includes coffee packages with accessories.
• Applies for orders from 10 Nespresso coffee capsules.
• Does not apply for purchase of Nespresso machines.
• Not applicable for purchase of only Nespresso accessories.
• All images are for reference.
• We reserve the right to suspend the service in the event of an emergency situation affecting the shipment. (circumstances of public order, heavy rain or situations that harm the safety of the people who receive and receive the product)
• In case the delivery time is longer than 3 hours, Nespresso will assume the cost of shipping through a credit.

1. The credit of $ 11,000 can be redeemed only through the telephone line 01800 752 2415
2. The $ 11,000 credit can be used to purchase Nespresso capsules.
3. The customer must pay the surplus of the total of his purchase.
4. The credit must be redeemed in a single transaction.
5. The customer must tell the Coffee Specialist of the telephone line the credit through a code that was delivered by the part that delivers the initial order.

1 Terms and Conditions
1.1 These terms and conditions govern your agreement with Nestlé de Colombia S.A.(Nespresso) for the Nespresso Subscription Plan.By choosing to purchase a Nespresso Subscription Plan, you agree to these additional terms and conditions, in particular the twelve (12) month subscription term (the "Term").These additional terms are applicable, in addition to the General Conditions of Sale, which can be consulted in the section "Conditions of sale" within this same page.

2 How much does it cost?
2.1 Your Nespresso Subscription Plan has a fixed cost that will be charged to you through a monthly fee.The monthly fee is a fixed fee that varies according to the subscription plan you select.You will receive by your subscription, without cost, the corresponding machine, according to the selected plan.

2.2 The first monthly fee must be paid at the time of registration in the Nespresso Subscription Plan. The monthly fee can only be paid by credit card. The monthly installments will be paid every month on the same day of the month in which your subscription was activated.

3 Security checks
3.1 To ensure that your credit card is not used without your consent, we reserve the right to validate the name, address and any other personal information provided by you during the ordering process in the appropriate third-party databases. We also reserve the right to carry out a verification by means of an express consent for consultation and reporting to credit bureaus. By accepting these additional terms and conditions, you agree to such verifications. By making these verifications, the personal data provided by you may be disclosed to a registered Credit Reference Agency that may maintain a record of that information.

4 What is included in the Nespresso subscription plan?
4.1 To acquire a Nespresso Subscription Plan, you must register with the Nespresso Club. When you purchase a Nespresso subscription plan, you agree to pay the monthly fee each month during the twelve (12) month period. In exchange for the monthly fee, a Nespresso machine (Essenza Mini, Essenza Mini Bundle or Lattissima One - depending on the plan you have chosen) will be delivered free of charge once the subscription process is complete. In addition, you can regularly select Nespresso capsules or other products, which you can choose, using your balance in favor of the Nespresso Club, as described below.

4.2 Under the understanding that our security and credit checks are successful, we will send you the Nespresso machine that accompanies your Nespresso Subscription Plan, once your first monthly payment is paid by means of charging your credit card (see section seven (7) of the General Sales Conditions). You can not update or change your selected machine during the Term.

5 Balance in favor of the Nespresso Club Monthly:
5.1 Each month, you will have a quota or fixed amount of credit in your favor, so that you can make your own selection of capsules and other products available in the Nespresso Club, online, by phone or in our Boutiques. The amount of the balance in favor of the Nespresso Club that you will receive is equal to the monthly fee of the subscription plan you have selected, so that if, for example, your monthly fee is 65,000 COP, you will get an amount of 65,000 COP for spend at the Nespresso Club.

5.2 The balance or amount in your favor will be added to your Nespresso Club account, linked to your Membership, each month within four (4) days after receiving the monthly fee in our account. The credit balance allows you to make your own selection of regular purchases at the Nespresso Club online, by phone or at our Nespresso Boutiques.

5.3 Be sure to regularly select the products you wish to purchase with your balance or amount in favor, as this will expire two years after the end of the subscription term. Any balance in favor of the Nespresso Club that has not been used before the expiration date will be lost and you will not receive any refund. You can check the updated balance of the Nespresso Club by logging into your account at www.Nespresso.com.

5.4 The balance in favor of the Nespresso Club is not refundable or transferable and can not be exchanged for cash.

6 Right of Retraction / Cancellation of Nespresso subscription
6.1 You can change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within five (5) business days after the day you received (or that a person designated by you has received,) the Nespresso machine ( the "Retraction Period").

6.2 To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision by express notification during the Withdrawal Period. Contact our Customer Service Center, by calling 01800 752 2415 or by sending an email to Nespresso.colombia@Nespresso.com, where you can indicate your full name, identification and membership number to the Nespresso Club.

6.3 If you cancel the contract during the five (5) working days withdrawal period, we will refund all payments you have made. Within the values to be returned, payments that have been made for the purchase of capsules, over which the Retraction Period does not apply, will be excluded.

6.4 We will refund your money using the same payment method you used to pay us. The transport costs and the others that entails the return of the good, will be covered by you.

6.5 You must return or deliver the Nespresso machine that you received, or that was in transit at the time you notified us that you were exercising your right of cancellation. We will return the money without delay and, in any case, no later than thirty (30) days after we have received the Nespresso machine. If you cancel before receiving the Nespresso machine, we will refund your money within a maximum of thirty (30) calendar days from the date you informed us that you are canceling the Nespresso Subscription Plan. We can hold the payment until we have received the Nespresso machine.

6.6 You must return the Nespresso machine (s) and / or the accessories purchased with the balance in favor of your first monthly payment, in the same conditions in which it was received (original packaging and without having been used). If you do not, the cancellation will not be effective.

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