Header
HOW TO REGISTER YOUR COFFEE MACHINE?
When registering on our website or contacting us for the first time via phone, please provide the 19-digit serial number of your coffee machine (found on the box on a silver foil, on the label stuck to the drip tray, or at the bottom/back of the machine).
You can register your coffee machine through the following methods:
- via the website,
- by calling the toll-free number 06 80 2582 80,
- at one of our Nespresso Boutiques.
PREPARE YOUR COFFEE MACHINE FOR THE FIRST BREW
- Fill the water tank with lukewarm or warm water and turn on the coffee machine,
- Place a container under the coffee outlet,
- Brew half a tank of water through the system,
- Rinse the hot water and steam outlet accessory with the remaining water according to the coffee machine's user instructions.
PROTECT YOUR COFFEE MACHINE WITH REGULAR MAINTENANCE
To preserve the long-term quality of our coffees, maintain your ORIGINAL or VERTUO type coffee machine regularly with these simple steps:
- Rinse through a batch of water in your machine before the first daily use (without a capsule) to remove any coffee residue from the system.
- To ensure optimal temperature and quality of brewed coffee, descale your machine every six months or every 600 capsules.
- Refill the water tank daily with fresh water for perfect coffee quality.
Is your coffee machine malfunctioning? Check out our tips to easily and quickly resolve the issue.
Quick Troubleshooting
The following quick tips can help solve the most common problems:
Coffee Machines
The device does not turn on: Check the power cable and the fuses.
The coffee is not hot enough: Preheat the cups. If necessary, descale the coffee machine.
Coffee does not flow into the cup: Clean the spout and descale the coffee maker.
Incorrect quantities: Restore the factory settings or program the quantities manually as desired.
Milk Frothers
To achieve ideal milk froth:
Use cold, high-protein UHT milk.
For Latissima coffee machines, use the "Clean" function on the milk frother unit after every milk-based recipe.
Clean the Aeroccino milk frother thoroughly after each use, including its whisk.
If the milk froth quality is not satisfactory: Follow the above instructions or descale the machine.
Assistance
Immediate assistance is needed with your coffee machine?
Contact at 06 80 2582 80 toll-free telephone number. Our specialists immediately answer questions about operation and maintenance.
For more complex problems:
Nespresso takes home the coffee machine from you to the agreed time. A replacement machine is provided for you during the repair.
