Nespresso Subscription

Terms and Conditions of the Nespresso Coffee Subscription

These terms and conditions apply to your agreement with Nespresso Belgium N.V. ("Nespresso") upon subscribing to the Nespresso Coffee Subscription ("Terms and Conditions of the Nespresso Coffee Subscription"). By subscribing to the Nespresso Coffee Subscription, you agree to these additional terms and conditions. The Terms and Conditions of the Nespresso Coffee Subscription apply in addition to the General Sales Conditions, which you can consult at https://www.nespresso.com/lu/en/legal.

1. What is the Nespresso Coffee Subscription?
1.1 The Nespresso Coffee Subscription is a coffee subscription that offers discounts on Nespresso coffee, with the amount of the discount increasing the longer you maintain your subscription. The Nespresso credit you receive is equal to the fixed amount you pay each month. The Nespresso credit is automatically credited to your Nespresso account and can be spent immediately or at a later time on Nespresso products, either online via the Nespresso App, through the customer service hotline, or in one of our Boutiques. The specific terms are explained below.

2. What is the duration of the Nespresso Coffee Subscription?
2.1 The Nespresso Coffee Subscription can be canceled at any time without charge.

3. Who can participate?
3.1 Individuals aged 18 and over can subscribe to the Nespresso Coffee Subscription.
3.2 To subscribe to a Nespresso Coffee Subscription, you must register as a customer with Nespresso. This can be done on Nespresso.com or in one of our Boutiques. To subscribe to the Nespresso Coffee Subscription, you must have a Belgian customer account. You can register as a Nespresso customer via nespresso.com/be or in one of our Boutiques. There is a limit of one Nespresso (Coffee) subscription per registered Nespresso customer number, bank account, and/or credit card.

4. How much does the Nespresso Coffee Subscription cost?
4.1 The amount you pay varies and depends on which Nespresso Coffee Subscription you select. You can choose from the following subscription types and corresponding monthly amounts: €25, €40, €55, and €70. For an overview of our various coffee subscriptions, please refer to our website: https://www.nespresso.com/lu/en/coffee-subscription.

5. What is included in the Nespresso Coffee Subscription?
5.1 The Nespresso credit you receive is equal to the fixed amount you pay each month as described in Article 4.1. The Nespresso Coffee Subscription only offers discounts on Nespresso coffee capsules. The amount of the discount depends on the subscription duration. The discounts are as follows:
o Month 0: 5% discount
o Month 4: Upgrade to 8% discount
o Month 7: Become an Ambassador (free membership)
o Month 10: Upgrade to 10% discount
5.2 You will also receive a welcome gift upon signing up. This is a one-time gift linked to your customer number. If you cancel your subscription and later reactivate it, you will not be entitled to a new welcome gift. The welcome gift may be subject to changes; any changes will be specified in a timely manner and updated on https://www.nespresso.com/lu/en/coffee-subscription.

6. How does the monthly Nespresso credit work?
6.1 The Nespresso credit you are eligible for will be credited monthly to your linked Nespresso account within 2 business days after the final receipt of the monthly contribution. You can check your remaining Nespresso credit balance by logging into your account at nespresso.com/be.
6.2 Nespresso credit is non-refundable and non-transferable and cannot be exchanged for cash.
6.3 The discounts offered cannot be combined with other promotional discounts. In this case, the highest discount will be applied. Exceptions are campaigns that involve offering a free product (such as coffee or accessories) when a certain threshold is met, where combinations with the subscription are allowed.
6.4 Nespresso reserves the right to stop or pause the payment of the credit at any time in cases of, but not limited to, suspected fraud, abuse of the subscription, or other irregularities. In such cases, Nespresso will inform you and take the necessary steps to investigate the situation.
6.5 Only one plan is possible per person/customer account.
6.6 Your credit is valid for 2 years from the moment you receive the credit in your personal account.

7. How can I set up a repeat order?
After setting up the Nespresso Coffee Subscription, it is possible to schedule a recurring order. For setting up a repeat order, please refer to your personal account on our website: https://www.nespresso.com/lu/en/myaccount/standing-orders#/orders/list.

8. How do I subscribe to the Nespresso Coffee Subscription?
8.1 You can subscribe to the Nespresso Coffee Subscription directly in the Boutique or online via the Nespresso website using iDeal or credit card payment. The first monthly contribution is paid at the time you subscribe to the Nespresso Coffee Subscription. The subsequent monthly payments will be automatically deducted from your bank account/credit card on the same day and from the same bank account/credit card used to purchase your Nespresso Coffee Subscription. You can change the payment date of the Nespresso Coffee Subscription through customer service.

9. Is there a minimum number of coffee capsules that must be ordered?
9.1 Nespresso coffees are packaged in cases, each containing 10 capsules. Due to packaging regulations, all online orders must contain a minimum of 50 capsules and multiples of 50 capsules (50, 100, 150, etc.). You can vary the different coffees in your order, as long as the total is a multiple of 50 (e.g., 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

10. What happens if my Nespresso credit is not sufficient to meet the minimum order quantity?
10.1 We understand that your Nespresso coffee subscription credit may not always provide enough Nespresso credit to meet the minimum order quantity of 50 capsules. You have two options:
o Use your available Nespresso credit and pay the remaining balance with your credit card.
o Save your Nespresso credit until you have enough to order your favorite Nespresso coffee and accessories.

11. When will my coffee be delivered?
11.1 You can determine when you want your coffee or other Nespresso products delivered to your home. To do this, place an order on our website or purchase your coffees in one of our Boutiques.

12. What about the withdrawal period?
If you have subscribed via our website, you have the right to change your mind and withdraw from the Nespresso Coffee Subscription without giving a reason within fourteen days after you (or a person designated by you) have subscribed to the Nespresso Coffee Subscription (the "withdrawal period"). To exercise this right, you must inform us during the withdrawal period through an unambiguous statement of your decision. More information about the right of withdrawal can be found at www.nespresso.com/lu/en/legal under Right of Withdrawal. This is also found in the general sales conditions under Articles 9 and 10.

13. How long does the Nespresso Coffee Subscription last and how can I cancel it?
13.1 The Nespresso Coffee Subscription has no fixed term. The Nespresso Coffee Subscription can be canceled at any time without charge.
13.2 Cancellation is possible by contacting Nespresso, for which we refer you to the contact details at /nl/nl/service-customer-care or through my account/my Nespresso Subscription at nespresso.com/nl (self-cancellation online is only possible if all payments have been made). You are not entitled to a refund of the monthly amounts you have already paid at the time of cancellation.
13.3 To avoid automatic payment, you must submit the request to stop at least 36 hours before the scheduled payment.
13.4 After canceling the Nespresso Coffee Subscription, you have up to two years after receiving the Nespresso credit to use any remaining credit for purchases. The benefits associated with the Nespresso Coffee Subscription, as described in the General Sales Conditions of the Nespresso Coffee Subscription, will expire immediately upon termination of the Nespresso Coffee Subscription.
13.5 Nespresso reserves the right to terminate your Nespresso Coffee Subscription at any time.

14. Can I change my coffee subscription?
14.1 It is not possible to change the monthly amount of your Nespresso Coffee Subscription. You can cancel your Nespresso Coffee Subscription and subscribe to a new coffee subscription. The cancellation conditions as described in Article 13 will apply in that case.

15. What if my payment fails?
15.1 If the payment of your monthly contribution fails on the due date, Nespresso's automated system will attempt to process it again for three consecutive days. Any outstanding balance will be carried over so that the next payment will cover both the past due and current month. After two failed payments, Nespresso Belgium nv will suspend your access to your Nespresso account until the owed amount is paid. Consequently, the Nespresso Coffee Subscription will be terminated.

16. Other provisions
16.1 Terms of use: Nespresso reserves the right to change these general terms and conditions regarding the Nespresso Coffee Subscription from time to time at its discretion. When this occurs, we will appropriately inform participants in the Nespresso Coffee Subscription who are affected.
16.2 Privacy: The (personal) data necessary for participation in the Nespresso Coffee Subscription will be processed by Nespresso in accordance with Nespresso's privacy statement, as stated at https://www.Nespresso.com/lu/en/legal.
16.3 Updates and notifications: Nespresso will keep you informed via email of updates to the Nespresso Coffee Subscription and inform you about your outstanding Nespresso credit during the term of the Nespresso Coffee Subscription.
16.4 Contact information: For additional information, any questions, or complaints regarding the Nespresso Coffee Subscription, you can contact the Customer Relationship Centre by phone at 0800 162 64 or via the online form at https://www.Nespresso.com/lu/en/contact-us. Depending on the nature of your question/complaint and the way you have contacted the Customer Relationship Centre, you will receive a response by phone or email. You will receive a reply from Nespresso within four weeks.