1. Applicability of General Conditions of Sale
1.1 Each order placed directly with Nespresso USA, Inc. (“Nespresso USA”) by means of the Nespresso USA website, the Nespresso USA app, through Nespresso USA’s Customer Service Center, or at Nespresso USA’s retail boutique locations shall be governed by these General Conditions of Sale. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, these General Conditions of Sale.
1.2 These General Conditions of Sale apply only to sales in the United States of America. International orders are not available via the Nespresso USA website, Nespresso USA app, or Nespresso Customer Service Center.
1.3 Nespresso USA reserves the right, at any time, to modify these General Conditions of Sale by posting a new dated version on this website or app, as applicable.
1.4 By using the Nespresso USA website or Nespresso USA app, you also accept and agree to be bound by our Terms of Use and acknowledge our Privacy Policy. Nespresso USA invites you to read them carefully before using the services provided on this website or app, as applicable. Unless otherwise stated in other applicable terms and conditions, these Conditions of Sale, the Terms of Use and Privacy Policy govern to the exclusion of any conflicting terms.
1.5 Purchase of Nespresso products from third party retail locations or via third party websites are not covered by these General Conditions of Sale. Third party terms and conditions will apply to such sales, as applicable.

2. Customer Registration
2.1 You may be able to register for an account on the Nespresso USA website or Nespresso USA app, subject to agreeing to our Nespresso Account terms and conditions (“Nespresso Account Terms”). Only customers who register and agree to the Nespresso Account Terms are eligible for an account on the Nespresso USA website or Nespresso USA app. Customers who register and agree to the Nespresso Account Terms may be eligible for certain benefits. See the Nespresso Account Terms for details.

3. Guest Checkout
3.1 Customers without an account may place an order on the Nespresso USA website or Nespresso USA app as a guest. 3.2 Certain limitations regarding accessing order history or other benefits available to customers with registered accounts may apply to guest purchases.

4. Orders
4.1 By placing an order through the Nespresso USA website, Nespresso USA app, or through the Nespresso USA Customer Service Center, you make an offer to purchase the products you have selected under these General Conditions of Sale.
4.2 Orders you place with Nespresso USA on its website, Nespresso USA app, through the Nespresso USA Customer Service Center, and at Nespresso USA’s retail boutique locations are subject to monthly maximum quantity limitations, which are set at Nespresso USA’s sole discretion.
4.3 Nespresso USA offers its products within the limits of its available stocks.
4.4 The unauthorized resale of Nespresso products is strictly prohibited. Customers found to have engaged in the unauthorized resale of Nespresso products shall have their accounts immediately terminated.

5. Order Confirmations
5.1 The order you place on the Nespresso USA website, Nespresso USA app, or through Nespresso USA’s Customer Service Center is not confirmed until Nespresso USA transmits an order confirmation by e-mail.
5.2 Nespresso USA reserves the right to refuse orders for any reason or no reason at all.
5.3 The order confirmation, including payment information, transmitted by Nespresso USA constitutes full proof of the order and the entire transaction.

6. Prices and Delivery Charges
6.1 The prices payable for the item(s) you order are those displayed on the Nespresso USA website or Nespresso USA app, as applicable, on the date you place your order (as set out in the order confirmation), but excluding any applicable delivery charges.
6.2 Delivery charges will be billed at the rates indicated on the Nespresso USA website or Nespresso USA app, as applicable, on the date you place your order (as set out in the order confirmation).
6.3 Nespresso USA reserves the right to modify its prices and delivery charges at any time and to cancel an order in case of writing, printing or calculation errors.

7. Delivery
7.1 All orders confirmed by Nespresso USA will be delivered to the delivery address you specify when placing your order. Delivery tracking may be available in certain locations through Nespresso USA or third party delivery vendors. The phone number you provide may be used to notify you of delivery and/or may be visible on the outside of the package delivered.
7.2 Nespresso USA does its utmost to ensure deliveries in the timing shown on the delivery option selected and set out in the order confirmation, but does not guarantee delivery times.
7.3 Deliveries can only be made to locations in the United States of America.

8. Verification of Merchandise
8.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
8.2 In case you observe damaged or missing items, you must inform Nespresso USA within 7 days after the delivery. Nespresso USA may in such case provide you with identical replacement merchandise in its discretion and may request additional information to support your claim.

9. Returns
9.1 Machines and accessories purchased directly from Nespresso USA can be returned within 30 days from the date of purchase or delivery (if such delivery date is verified through a delivery receipt). The machine must be in its original packaging, and you must include all relevant invoices and/or receipts with your return.
9.2 Unopened coffee sleeves purchased directly from Nespresso USA can be returned within 30 days after receipt from purchase or delivery (if such delivery date is verified through a delivery receipt). All relevant invoices and/or receipts must be included with your return. Individual capsules and opened coffee sleeves are not eligible for return, except in very limited circumstances as approved by Nespresso USA.
9.3 9.3 Purchases made via the Nespresso USA website, Nespresso USA app, through the Nespresso Customer Service Center, or at a Nespresso USA retail boutique location may be returned to the Nespresso address shown on the packing slip received with the merchandise. If the packing slip is not available or assistance is required, a return may be initiated by calling the Nespresso Customer Service Center. The return postage will be at your expense.
9.4 Once a properly completed return has been received by Nespresso USA, Nespresso USA will refund you the purchase price (excluding shipping costs) of the returned merchandise no later than thirty (30) days after Nespresso USA receives such returned merchandise. Nespresso USA will reimburse your purchase price (excluding shipping costs) for the merchandise in the original form of payment. In certain circumstances involving cash payment, in-store credit, Nespresso gift card, or returned gift merchandise, Nespresso may instead offer account or in-store credit. Incomplete returns will not be processed.

IMPORTANT: Any Nespresso machine, equipment, or coffee purchased at a third-party retail store or from a third-party website must be returned to the original store or site from which it was purchased, and is subject to such third-party return policies.

10. Limited Machine Warranty
10.1 Each machine purchased directly from Nespresso USA, either via its website, app, Customer Service Center, or at a Nespresso USA retail boutique location, comes with a minimum one-year limited warranty; certain machines may be covered up to two years. Detailed warranty information is included in the applicable user manual delivered with the machine. Warranty information for a machine is also available prior to purchase on the Nespresso USA website, Nespresso USA app, at Nespresso USA’s retail boutique locations, or by request from the Nespresso USA Customer Service Center.
10.2 The limited warranty provided is valid only in the United States of America.
10.3 Except to the extent allowed by applicable law, the terms of the limited warranty do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product and are in addition to those rights. If you believe your product is defective, contact Nespresso USA for instructions on how to proceed with a repair or exchange.
10.4 Machines that are co-branded with another company, or that are purchased via a third party retail location or third party website, may have different warranty coverage. Please consult the third party company or machine user manual for details.

11. After-Sales Service
11.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso USA via our website or by telephone for advice and assistance.
11.2 If your machine problem cannot be resolved via remote assistance, Nespresso USA offers a series of advantageous after-sales service options. Please contact Nespresso USA for detailed information here.

12. Limitation of Liability
12.1 The photographs and texts illustrating and describing the products on the Nespresso USA website and Nespresso USA app are non-contractual and for information purposes only. Nespresso USA shall not be liable in case of errors or omissions in the photographs or texts displayed on this website or app, as applicable.
12.2 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages arc claimed. IN NO EVENT SHALL Nespresso USA OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE POSSIBILITY OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso USA), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE OR APP, AS APPLICABLE.

13. Force Majeure
13.1 Nespresso USA will make every reasonable effort to fulfill its obligations. However, Nespresso USA cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
13.2 In the event of delay, Nespresso USA will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

14. Applicable Law and Dispute Resolution
14.1 These Conditions of Sale are governed by, and construed and enforced in accordance with, the laws of the State of Delaware, without regard to its law governing conflict of laws. All disputes arising out of or in connection with your purchase and use of Nespresso products shall be settled according to the dispute resolution procedure and other terms set forth in Section 17 (“Dispute Resolution”) of the Nespresso Terms of Use.

15. Nespresso AutoReplenish
15.1. 'Nespresso AutoReplenish' allows you to reorder and pay for your Nespresso capsules automatically based on a chosen frequency.
15.2 These General Conditions of Sale apply to any order placed through Nespresso AutoReplenish. In the event of a conflict between these General Conditions of Sale and the terms related specifically to Nespresso AutoReplenish, the terms and conditions related to Nespresso AutoReplenish will prevail.
15.3 Nespresso AutoReplenish details are available here.

Effective April 16 2024
Nespresso USA, Inc.