REFURBISHED COFFEE MACHINES
WITH THE SAME
UNFORGETTABLE TASTE

A RELOVE machine is a Nespresso machine that has been returned to Nespresso, or it incurred minor damage through external or internal handling, and it has been given another life. After being returned to Nespresso, the machine is carefully assessed to see if it can be refurbished or not. If the machine can be refurbished, it will be carefully inspected, repaired*, cleaned, tested and repackaged, preventively maintained*, by our trained technicians, thus becoming a RELOVE machine. They are all Nespresso quality-assured coming with a Nespresso warranty, as proof of our trust, and can now enjoy a new life. If the machine cannot be refurbished, we will ensure it is disposed of to be recycled in line with local regulations and practices by a third-party.

If you would like to purchase a RELOVE machine, go to your nearest Nespresso boutique, visit Nespresso.com or call our customer services for more information.

You may return your machine, exactly the same as a regular Nespresso machine. Returns are subject to the return policy.

Yes, as with all new Nespresso machines, RELOVE machines come with a warranty.

Machines can come from different sources:

Damaged stock (internal and external)

Consumer returns (incl. Bring Back program), postal returns & refusals, out of warranty returns, and subscription returns

Demo and test machines (used and unused)

Exchanged machines (technical and commercial)

Loan machines

Defect machines

To us, circularity means keeping resources in use, i.e., keeping coffee machines in use as long as possible. Buying a RELOVE machine means keeping Nespresso machines in circulation for longer and spares valuable resources otherwise required to manufacture a new machine.

This will help us in our circularity journey and together, we can bring a new life to these machines that we want to love and RELOVE.

It is just one of the ways we're advancing circularity.

To limit waste and help us in our circularity journey, you can bring back your machine to us. Your machine can be old, unused, or broken*… all of them are welcome! Give your machine another life through the RELOVE programme. If you would like to bring back your machine to Nespresso please go to your nearest Nespresso boutique, visit Nespresso.com or call our customer services for more information.

* Please keep in mind that if your machine is still under warranty and needs a repair, we will pick-up your machine, loan you a machine and repair your machine for free. Outside of warranty, flat fees may apply for the pick-up and repair process.

*if necessary

** for connected machines

All Nespresso coffee machines are welcome to be a part of RELOVE.

Unfortunately, not. You can bring back your machine to us so we can refurbish or repair it. You will then receive a voucher to enjoy a new coffee experience.