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Due to improvements in our warehouses, deliveries may take up to 2 business days. We promise to be brief.
Due to improvements in our warehouses, deliveries may take up to 2 business days. We promise to be brief..
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ORDER
Through our website you can conveniently order your favorite coffees and accessories. If you would like a recommendation on your coffee selection, you can contact the Nespresso Coffee Specialists, available from 8 am to 10 pm to advise you.
Client Support
For a coffee recommendation, call us on 800 785 785 or fill in the contact request form.
EASY ORDER
Don't let your favorite Nespresso coffees run out of stock.
- Free delivery: Benefit from free deliveries for orders equal or over 50€*.
- Automatic shipping: Receive your order as often as you like.
- No commitment: Modify or cancel your scheduled order at any time.**
*Value without VAT.
**Depending on your contractual conditions.
DELIVERY
Order online and receive your products the next working day. If you opt for the Nespresso YourTime service, you will receive your order in the period you choose.
For orders equal or above €50 (excluding VAT), you will benefit from free delivery.
Standard Delivery
We deliver your order the next working day.*
Nespresso Yourtime
Your delivery at the time of your choice.
*Orders placed through the website before 20:00, from Monday to Friday (excluding holidays). Except Madeira (delivery in 2 working days, for orders until 4.30 pm) and Azores (delivery in São Miguel in 1 working day, for orders placed until 4.30 pm, and on the other islands delivery between 3 to 6 working days).
TECHNICAL ASSISTANCE
Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone.*
After Sales
For any questions related to your machine, please contact our customer service – 800 785 785.
Intervention
On business days (9am to 6pm) we provide support within up to 4h for Horeca channel and up to 8h for offices.
We provide a prevention service* on business days (6pm to 10pm) and on weekends/ holidays (9am - 10pm).
*Available upon certain requirements, please contact customer service for more details. On the Madeira Island, prevention service is not available on Sunday. In Azores, prevention service is available only in S. Miguel Island.
RECYCLING
Nespresso commits to become an actor of a sustainable coffee economy, from coffee production to capsules recycling.
Since its creation, Nespresso made the choice of aluminum, because it is the ideal material to protect the aromas of its coffees. Moreover, it presents the advantage of being 100% recyclable.
OTHER SERVICES
Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...
Event Service
You can rent a coffee machine for special events.*
Set Up
Installation and demonstration of your new machine.*
Machine Descaling
We provide the service to descale your machine and thus optimize its performance.*
*Those services may be charged, please contact your commercial agent for further information.
