NESPRESSO WEBSITE TERMS AND CONDITIONS

A.INTRODUCTION

Thank you for visiting the Nespresso website ("Website" or "Site"). Please read the Terms and Conditions in this document carefully, as any use of this website constitutes your acceptance of the Terms and Conditions set forth herein.

In this Site, the terms "we", "our" and " Nespresso" refer to Nespresso Turkey Gıda Ticaret A.Ş. . "You" and "User" refers to the persons who access, become a member and/or use this Site.

By accepting these Terms and Conditions, you represent that you have all necessary legal permissions and requirements to use the Site, to become a member of the Site and to accept the Terms and Conditions.

Nespresso may change, update and renew these Terms and Conditions at any time, without notice.

It is your responsibility to follow the updates on the Site. The current Terms and Conditions are effective as of the time they are posted on the Site, and use of the Site will be governed by the current Terms and Conditions from that time forward.

At any time, we may change, upgrade or release a new version of the Site, its features, functionality or any portion thereof. Unless otherwise expressly stated by Nespresso, any new version of the Site is subject to these Terms and Conditions.

If you violate the Terms and Conditions, we may suspend your account or terminate your use of the Site and/or take legal action or legal proceedings against you in case of unlawfulness.

B. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Nespresso uses all reasonable efforts to ensure that all information contained on the Site is accurate and complete, but is not responsible for any inaccuracy or incompleteness of the information contained on the Site. Your reliance on the material on the Site is at your own risk. You agree that it is your responsibility to monitor any changes to the material and information contained on this Site.

C. GENERAL REQUIREMENTS

1. Nespresso cannot be held responsible for any errors, systemic slowness, inability to use the Site due to your device and/or internet connection. You agree that access to the Site may be temporarily blocked to implement improvements and other changes to the Site.

2. In no event shall Nespresso, its agents, employees or other representatives be liable for any direct, indirect, special, incidental, consequential, punitive and/or exemplary damages whatsoever arising in connection with this Site or the use of or inability to use the Site or reliance on the content of this Site, even if Nespresso has been advised of the possibility of such damages in advance.

3. Nespresso may remove and change the content on the Site at any time and without giving any reason.

4. Nespresso may prevent the use of the Site, provided that it reserves its legal rights against real/legal persons or persons who attempt to do so in cases that contradict the obligations specified in the Terms and Conditions or the general rules announced on the Site (such as the use of software that threatens the general security of the Site, the use of software that will threaten the general security of the Site, the use of software that will prevent the operation of the Site and the software used, activities, activities, attempts to be made, and the retrieval, deletion, modification of information).

5. It is forbidden to use the Site or the content on the Site for illegal purposes, to access any part of it using an automatic mechanism such as a robot or warm, or to copy and monitor it for commercial / non-commercial purposes.

D. CONNECTIONS TO OTHER PLATFORMS

6. The Site may contain links to third-party applications/websites, but Nespresso is not responsible for any of the content, accuracy of the information or functionality of these platforms. Links are placed in good faith and Nespresso cannot be held responsible for any subsequent changes to other platforms that contain links. You may need to review and confirm the applicable terms of use when using such applications/websites. In addition, a link to any third-party application/website does not constitute an endorsement by Nespresso of the application/website or the products or services mentioned in the application/website. We encourage you to be aware of and carefully read the rules of any other platforms you visit.

E. TERMS AND CONDITIONS

7. Users' access to the Site constitutes their consent to these Terms and Conditions. You may use the Site at your own risk.

8. In order to create a membership on the Site and to benefit from the products and services on the Site, you must fill in the information in the relevant fields in a complete, accurate and up-to-date manner. Nespresso is in no way responsible for the incomplete, incorrect or outdated information you provide.

9. You may not, without proper authorization, use personal data belonging to others; or enter information that is offensive, vulgar, obscene or unlawful in the information entry areas of the Site. Nespresso may, in its sole discretion, revoke or reject member information that it believes violates these Terms and Conditions, its policies or the law.

10. Nespresso may immediately suspend or terminate a member's right to access and use the Site without notice if Nespresso has reasonable grounds to suspect that any information provided by the member is fraudulent, inaccurate or incomplete. You are responsible for maintaining the confidentiality of all verification information associated with access and use of the Site. You must notify Nespresso immediately if you become aware of any possible misuse, loss or disclosure of your accounts or information, or any breach of security with respect to the Site.

11. All information and advice contained on the Site is of a general nature and Nespresso is not responsible for the decisions you make based on this information and advice.

12. You accept, declare and undertake that you will comply with the Terms and Conditions and other provisions that may be published from time to time on the Site, the law, morality and decency, principles of honesty in your product and service requests on the Site, in the communications you provide through the Site and in all other transactions on the Site, and that you will not engage in behaviors that may prevent the operation of the Site by any method and acts that infringe or threaten to infringe the rights of third parties.

13. You may not use someone else's IP address, e-mail address, user name and other information on the Internet, nor may you access or use the data of other users without permission. Any legal and criminal liability that may arise due to such use as mentioned herein belongs to you.

14. If there is anything in the Terms and Conditions that you do not agree with or if you are not authorized to approve or accept the Terms and Conditions, you may not use the Site. You also represent that you are of legal age, that you are legally capable of entering into binding agreements under the law, and that you are competent to enter into, be bound by, and abide by any and all conditions, obligations, affirmations, representations and warranties set forth in these Terms and Conditions.

15. The Site is provided to you on an "As Is" and "As Available" basis and Nespresso makes no warranties or conditions of any kind, express, implied, statutory or otherwise, including any warranties or conditions of merchantability or fitness for a particular purpose, in connection with these Terms and Conditions. Nespresso does not warrant that the Site will be error-free or uninterrupted (including by cyber-attacks or interruptions in malicious code or software) or compatible with any type of software. Nespresso disclaims liability for any damages arising out of your access to or use of the Site. You agree that your access and use of the Site is at your own risk and you will be solely responsible for any damage to your information systems or assets or loss of data resulting from such access or use.

16. It is prohibited to perform the following transactions within the scope of access and use of the Site:

• Use the Site fraudulently or otherwise for any unfair or unlawful purpose.
• Continuing to use the Site despite any reason that removes/restricts the authorization to use the Site.
• Attempting to gain unauthorized access to the Site.
• Perform vulnerability or similar tests for the site.
• Collect or attempt to collect information about other users of the Site.
• Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available, including hacking or defacing any part of the Site, or violate any requirement, procedure or policy of such servers/networks.
• Restrict or prevent another person from using the Site.
• reproduce, modify, adapt, create derivative works from, sell, rent, lease, loan or otherwise use any part of the Site (or any use thereof) without the authorization of Nespresso.
• reverse engineer, decompile or disassemble any part of the Site.
• Violate any copyright, trademark or other proprietary rights.
• Use the Site/its content to develop a product or service that serves the same or similar purpose as the Site or otherwise competes with it.

17. Users are responsible for the provision, maintenance and payment of all hardware, telecommunications and other services required to use the Site.

 F. TRANSFER

18. Any non-personal correspondence or data, questions, comments, suggestions, etc. that you transmit to this Site by electronic mail or other means is deemed to be non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose whatsoever, including, without limitation, reproduction, public disclosure, transmission, publication, broadcast and posting. However, Nespresso is under no obligation to use the submitted information.

19. Nespresso may use any ideas, graphic artwork, inventions, improvements, suggestions or concepts (including, without limitation, product development, manufacturing, advertising and marketing) contained in any correspondence you submit to this Site for any purpose. Such use does not entitle the submitting party to compensation. By submitting the information, you warrant that you own the material/content you are submitting, that it is not unlawful and that its use by Nespresso will not infringe the rights of any third party or violate any applicable law.G.

G. INTELLECTUAL PROPERTY RIGHTS

20. The trademarks, logos, characters and service marks (collectively, the "Trademarks") displayed on this Site are owned by Nespresso. Nothing contained on this Site should be construed as granting any license or right to use any Trademark displayed on the Site. Your use/abuse of the Trademarks or any other content displayed on this Site is strictly prohibited except as provided in these Terms and Conditions. It is further expressly declared herein that Nespresso will protect its intellectual property rights to the fullest extent permitted by law in serious cases.

21. The information contained on the Site may not be reproduced, published, copied, presented and/or transferred in any way. The whole or part of the Site may not be used on any other website/application/exchange without permission or in violation of the rules set forth herein.

22. It is forbidden to use the design, source codes, interface, content, database of the Site in whole or in part by changing or differentiating it.

H. PROTECTION OF PERSONAL DATA

23. Personal data of natural persons may be processed as a result of activities such as receiving and fulfilling requests through the Website. For detailed information regarding the processing of your personal data within the scope of filling out the contact form, please see Personal Data Protection Tab For detailed information regarding the processing of your personal data through cookies on the Site, please see Cookie Clarification Text .

24. For detailed information on the processing of your personal data within the scope of your use of the features on the Site, you can review the clarification texts prepared specifically for each feature / service.

I. OTHER REGULATIONS

25. Istanbul (Central) Courts and Enforcement Offices are authorized to resolve disputes that may arise from the application of these Terms and Conditions.

26. All notices to be sent to the parties regarding these Terms and Conditions shall be made through the Users' telephone number/email address/address at

NESPRESSO INTERNET SITE DISTANCE SALES CONTRACT

1. PARTIES

• This Contract is entered into between the Parties set out below.

SELLER :

Nespresso Turkey Gıda Ticaret Anonim Şirketi

Mersis No: 0631135630200001

Address: Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul

Phone: 0212 329 6000

Fax: 0212 329 6041

E-Mail Address: club.turkey@nespresso.com

BUYER:

Buyer: [●]

Address: [●]

Telephone: [●]

Name of 2nd Person for Delivery: [●]

BUYER and SELLER shall be referred to as "Party" separately and "Parties" together.

By accepting this Contract, the BUYER agrees in advance that he/she will be obliged to pay the sales price for which he/she has approved the purchase of the product subject to the Contract and the additional fees, if any, such as delivery fee, tax and that he/she has been informed in this regard.

2. DEFINITIONS

Within the scope of this Contract, the following written terms are used with the following meanings.

Buyer: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

Minister: Minister of Trade,

Ministry Ministry of Trade,

Service: The subject of any consumer transaction, other than the provision of goods, which is made or undertaken to be made in return for a fee or benefit

Law Law No. 6502 on the Protection of the Consumer

Regulation: Distance Contracts Regulation,

Seller: A company that offers goods or services to consumers within the scope of its commercial and professional activities or acts on behalf of or on account of the seller,

Website: Nespresso Website,

Product: Refers to the product that is the subject of the exchange.

3. SUBJECT OF THE CONTRACT

• The subject of this Distance Sales Contract ("Contract") is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumers ("Law") and the Distance Contracts Regulation ("Regulation") published in the Official Gazette dated November 27, 2014 and numbered 29188 ("Regulation") regarding the sale and delivery of the Product, which the BUYER purchased by ordering electronically through the Nespresso Website ("Site") of the SELLER, which has the qualifications written on the Site and whose sales price is specified.

• By accepting this Contract, the BUYER admits that, declares and undertakes that he/she has all the legal permissions and requirements necessary to use the Site and accept the Contract, and if he/she will use the Site on behalf of a company he/she is authorized, he/she has all the necessary authorizations to represent the company in question and to make transactions on behalf of the company.

• By signing this Contract, the Parties accept and declare that they know and understand their obligations and responsibilities arising from the Law and the Regulation.

• The rights and obligations under this Contract shall be applied only in cases where the BUYER is a consumer under the Law No. 6502 on the Protection of the Consumer, and otherwise, in cases where the BUYER acts as a merchant, tradesman, etc., the rights and obligations contained in this Contract regarding the Parties shall not apply.

4. PRODUCT INFORMATION AND PRICE SUBJECT

• Product specifications are published on the Site. If a campaign is organized by the SELLER, you can review the specifications of the product during the campaign. The campaign and conditions are valid until the date specified on the Site.

• The prices listed and advertised on the Site are sales prices. The advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.

• Capsule coffees are subject to a 1% VAT rate and machines and accessories are subject to a 20% VAT rate.

• The name, type, quantity and brand of the product subject to the Contract are as follows.

Product Name

Type

Brand

Quantity

5. PRODUCT DELIVERY METHOD

Delivery Information

Delivery Address: ______________ 

Delivery of Products

• This Contract shall entered upon approval in electronic environment and shall be fulfilled when the BUYER pays the price of the product subject to the Contract to the SELLER and the SELLER delivers the Product / Products that subject of the Contract to the BUYER. The product will be delivered to the relevant person at the above-mentioned delivery address of the BUYER by the authorized officer of the cargo company contracted by the SELLER.

• The BUYER accepts that the delivery made to the address specified by the BUYER and to the person present at the time of delivery at this address shall be deemed to be a delivery made to the BUYER. Even if the BUYER is not present at the address of the BUYER at the time of delivery, the SELLER shall be deemed to have fulfilled its performance fully and completely. All kinds of damages arising from the late delivery of the Product by the BUYER and the expenses incurred due to the waiting of the Product in the courier / cargo company belong to the BUYER.

• If the delivery of the Product purchased with the BUYER's request and instruction is requested by the SELLER to an address different from the BUYER's address, the delivery of the Product shall be made to this address. The BUYER accepts the delivery made in this way as if it were made to him. If the Product subject to the sale will be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the person/organization to accept the delivery.

• The product will be delivered within an average of seven (7) business days. Delivery of products that cannot be delivered within the specified period may be extended up to a maximum of thirty (30) days from the day the order is transmitted in accordance with the Legislation. If the product cannot be delivered within the legal maximum period of thirty (30) days due to extraordinary circumstances (such as weather opposition, heavy traffic, earthquake, flood, fire) other than normal sales / delivery conditions, the SELLER informs the BUYER about the delivery. In this case, the BUYER may cancel the order.

• The SELLER ensures the delivery of the Product to the BUYER in accordance with the qualifications specified in the order within the period committed to the BUYER from the date of receipt of the order. The SELLER is obliged to notify the BUYER within 3 (three) days if the SELLER cannot deliver the Product subject to the Contract within the period due to stock depletion and similar commercial impossibilities, unexpected circumstances, force majeure or extraordinary circumstances such as weather opposition, interruption of transportation that prevent delivery.

• The delivery costs of the product belong to the BUYER unless otherwise provided. If the SELLER has declared on the Site that the delivery fee will be covered by the SELLER, the delivery costs will belong to the SELLER.

• The BUYER shall inspect the Product subject to the Contract before receiving it; dents, broken, torn packaging, etc. will not receive the damaged and defective product. The delivered Product shall be deemed to be undamaged and intact. The obligation to carefully protect the Product after delivery belongs to the BUYER.

• Products sold with a warranty certificate and products found to be defective or defective during delivery may be sent to the SELLER for the necessary repair to be made to the authorized service within the (defective) warranty conditions, in which case the delivery costs will be covered by the SELLER.

6. PRODUCT PRICE AND PAYMENT METHOD

• Product Price

Total Product Price Excluding Delivery Costs: ______________

Delivery Costs: ______________

Total Product Price Including Delivery Costs: ______________

Payment Method and Plan: [Credit Card / Debit Card]

• The cash or futures sales price of the Product is the price included in the order form, as well as in the information e-mail sent at the end of the order and in the invoice content sent to the BUYER with the Product. Discounts, coupons, shipping fees and other applications made by the SELLER are reflected in the sales price.

• The BUYER pays the price of the Product by choosing one of the payment methods offered by the SELLER.

• The SELLER does not in any way and under any circumstances guarantee the price of the product that appears on the Site as of the moment of visiting the Site. Likewise, all increases that may occur in taxes and/or duties related to the product subject to the purchase may directly affect the sales price and may cause an increase. The prices on the Site at the time of visiting the Site are not absolute, and the SELLER has the right to change the product price at any time, even after the purchase has started, until the sale transaction is completed. Determination of the final sales price is at the discretion of only the SELLER.

7. PAYMENT METHOD AND PLAN

• The BUYER pays the price of the Product by choosing one of the credit/debit card payment methods offered by the SELLER. In order for the BUYER to pay by credit / debit card, the credit / debit card information must be filled in the relevant section in full and completely.

• The BUYER may make a single payment by credit and debit card, or a deferred payment may be made by dividing it into as many installments as may be determined within the scope of the campaigns. In installment transactions, the relevant provisions of the contract signed between the BUYER and the Bank shall apply. By organizing campaigns, the Bank may apply a higher number of installments than the number of installments chosen by the BUYER, and may offer services such as installment deferral. Such campaigns are at the initiative of the Bank.

• Since forward sales can only be made with credit cards belonging to the Bank, the BUYER agrees, declares and undertakes that he/she will confirm the relevant interest rates and information on default interest from the Bank separately, and that the provisions regarding interest and default interest in accordance with the provisions of the legislation in force will be applied within the scope of the credit card agreement between the Bank and the BUYER.

• In case the payments are made in installments, the reflection of the refund to the credit card in installments each month is entirely related to the Bank's processes and practices. In this case, the BUYER will not be able to request the SELLER to pay the refund amount in another way.

• The BUYER can place an order via telephone. Orders placed by phone can be made by bank transfer (Money Order, EFT).

• Payment on delivery (payment at the door) cannot be used.

8. REPRESENTATIONS AND WARRANTIES OF THE PARTIES

• The BUYER declares that he / she has read and informed the preliminary information uploaded by the SELLER regarding the basic qualities, sales price and payment method and delivery costs of the Product subject of the Contract on the Site and that he / she has given the necessary confirmation electronically.

• After the delivery of the product to the BUYER, if the bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit / debit card belonging to the BUYER by unauthorized persons in a way that is not caused by the BUYER's fault, the BUYER clearly accepts that the right to use the Product transmitted to him will be canceled by the SELLER and that he / she will not make any right or claim for this.

• The SELLER shall ensure that the Product subject to the Contract is delivered intact, complete and in accordance with the qualifications specified in the order.

• If the SELLER thinks that the delivery or performability of the Product has become impossible, it notifies the BUYER within 3 (three days) from the date it learns of this situation. In this case, the BUYER may use one of the rights to cancel the order, to replace the Product subject to the Contract with its precedent, if any, and / or to postpone the delivery period until the preventive situation disappears. If the BUYER cancels the order, the price paid and documents, if any, shall be returned within 14 (fourteen) days.

• The SELLER has the right to change, redefine or categorize, partially or completely terminate the Product and membership system subject to this contract in accordance with its own requirements.

• The BUYER accepts and undertakes that the personal and all other information provided by the BUYER while becoming a member of the Site and / or to make the purchase is true and up-to-date, that the SELLER is not responsible for any damages that may arise otherwise, and that it will act in accordance with the legal regulations and all relevant conditions published on the Site while using the Site. Otherwise, all legal and criminal obligations arising shall be fully and exclusively binding on the BUYER.

• Selecting and reserving any product on the Site does not mean that the sales contract for the selected product has been concluded or that it is committed to be concluded, even implicitly, and does not provide any price guarantee. The SELLER may request information regarding its financial competence and various guarantees from those who wish to conclude a sales contract. In any case, the SELLER reserves the right not to approve the sale or to refuse the sale request. The prices appearing on the Site at any time are valid as of that moment and may change until the sales contract is concluded.

• The display of the Product / Products on the Site cannot be interpreted as a commitment by the SELLER that the product is in stock. The SELLER may refrain from delivering products that are not in stock.

• Upon receipt of the purchase request, the SELLER and/or the authorized dealer authorized by the SELLER for some Products may contact the BUYER and request the BUYER to submit the necessary information and documents. In this case, the BUYER must submit the requested information and documents to the SELLER or authorized dealer in full and complete within the notified period.

• The BUYER accepts that there may be differences between the colors of the Product or certain parts of the Product published on the Site and those seen on the device and those seen with the naked eye, that there may be typographical errors in the Product's features, sales price, discounted sales price, taxes and other details, and that the SELLER shall not be responsible for these differences.

9. RIGHT OF WITHDRAWAL

• As long as the BUYER does not use the Product outside of its usual use, the BUYER has the right to withdraw without giving any reason with a written notification to the SELLER's address written above within 14 days. The BUYER cannot benefit from the right of withdrawal in case of using the Product other than its usual use or in other cases where the right of withdrawal cannot be used within the scope of the Law and Regulation.

• In case the right of withdrawal is exercised, the BUYER is obliged to deliver the Product to Yahya Kemal Mah. Şair Sokak N:8 Çamser İş Merkezi Giriş Kat Kağıthane İstanbul within 10 (ten) days after the notice reaches the SELLER. The BUYER is responsible for all gasoline, highway toll and other expenses to be incurred during the return of the Product to the SELLER after the exercise of the right of withdrawal.

• The return procedures within the scope of the right of withdrawal are included in the Distance Sales Contract. In case this right is exercised, the original invoice for the goods / services delivered to the third party or the BUYER must be returned. The cost of the goods / service is returned to the BUYER within 14 (fourteen) days at the latest from the receipt of the notice regarding the right of withdrawal, and the BUYER is obliged to return the goods / services within 10 (ten) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The delivery cost of the goods / services returned with the right of withdrawal is covered by the BUYER.

• The BUYER shall not use the right of withdrawal in cases where the following goods or services are provided.

• Goods or services whose price changes due to fluctuations in financial markets and which are not under the control of the SELLER
• Goods prepared in accordance with the BUYER's wishes or personal needs
• Perishable or expired goods
• Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene
• Goods that are mixed with other products after delivery and cannot be separated due to their nature
• Books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods
• Periodicals such as newspapers and magazines, except those provided under a subscription Contract
• Services relating to accommodation, transportation of goods, car rental, catering, and leisure time for entertainment or recreation, which must be performed on a specific date or period
• Services performed instantly in electronic environment or intangible goods delivered instantly to the BUYER
• Services started to be performed with the approval of the Buyer before the expiration of the right of withdrawal period

• If there is a decrease in the value of the product for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. Payments for this damage can be made using one of the EFT, credit card or money order methods.

10. OBSTINACY AND CONSEQUENCES

• In the event that the Parties do not fulfill their obligations arising from this Contract, the provisions of the Turkish Code of Obligations regarding the Obstinacy of the Debtor shall apply. In case of obstinacy, in the event that one of the Parties fails to fulfill his/her performance within the period without a justifiable reason, the other Party shall give the non-performing Party a period of 7 (seven) days to fulfill the performance in question. If the performance is not fulfilled at the end of this period, the non-performing Party shall be deemed to be in default and the other Party shall have the right to demand the delivery of the goods and/or termination of the Contract and the return of the price by demanding the performance of the performance.

• If the BUYER defaults in the transactions made with the credit card, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the damage and loss of the SELLER due to the delayed performance of the debt.

11. FORCE MAJEURE

• Circumstances that did not exist and could not be foreseen at the time of the signing of the Contract, that develop beyond the control of the Parties, that make it impossible for one or both of the Parties to partially or completely fulfill their obligations and responsibilities undertaken with the Contract or to fulfill them on time, shall be considered as force majeure (natural disasters, war, terrorism, insurrection, legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.).

• The Party in whose person the force majeure occurs shall immediately notify the other Party. During the continuation of force majeure, the Parties shall not be liable for any failure to fulfill their obligations. If this force majeure continues for 10 (ten) days, each Party shall have the right to terminate unilaterally.

12. DISPUTE RESOLUTION

• In the resolution of disputes that may arise from this Contract, Consumer Arbitration Committees until announced by the Ministry of Trade; Consumer Courts in the settlement of the BUYER for disputes over the specified value; In places where there are no Consumer Courts, the Civil Courts of First Instance
  are authorized.

13. MISCELLANEOUS PROVISIONS

• The BUYER accepts, declares and undertakes that the official books and commercial records of the SELLER and the electronic information and computer records kept in its own database, servers and servers will constitute binding, conclusive and exclusive evidence in disputes that may arise from this Contract, and that this article is an evidential contract within the meaning of Article 193 of the Code of Civil Procedure.

• The BUYER declares, accepts and undertakes that he / she has read all the conditions and explanations written in this Contract and in the order form that forms an integral part of it, has received, examined and accepted all the conditions of sale and all other preliminary information.

• The BUYER may notify the SELLER of his/her requests and complaints regarding the product and sales verbally or in writing by contacting the SELLER through the following communication channels of the SELLER.

• This Contract, consisting of 13 (thirteen) articles and 10 (ten) pages in total, has been concluded by the BUYER by declaring that the Preliminary Information Form and the Distance Contract have been read and accepted by the BUYER, and from this moment on, it takes effect and results.

E-Mail : club.turkey@nespresso.com

 444 2021

NESPRESSO WEBSITE PRELIMINARY INFORMATION FORM

1. SELLER

Trade Name: NESPRESSO TURKEY GIDA TİCARET A.Ş. ("Company" or "SELLER")

Mersis No: 0631135630200001

Address: Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul

Phone: 0212 329 6000

Fax: 0212 329 6041

E-Mail Address: club.turkey@nespresso.com

2. SUBJECT

• The subject of this Preliminary Information Form ("Form"); is to inform the consumers (hereinafter referred to as "BUYER") in accordance with the provisions of the Law No. 6502 on the Protection of Consumers ("Law") and the Regulation on Distance Contracts ("Regulation") published in the Official Gazette dated November 27, 2014 and numbered 29188 regarding the sale and delivery of the Product, whose qualifications and price are specified below, purchased by ordering electronically through the Company's Nespresso Website ("Website"), which has the qualifications written on the Website and whose sales price is specified.

• By confirming this Form electronically, it is confirmed that the address, basic features of the ordered product, the total price of the product including taxes, payment and delivery information, which must be given by the SELLER before the conclusion of distance contracts, are obtained correctly and completely.

• The rights and obligations contained in this form shall only be applicable in cases where the BUYER is a consumer under the Law No. 6502 on the Protection of Consumers, except that in cases where the BUYER acts as a merchant, tradesman, etc., the rights and obligations contained in this Form regarding the Parties shall not apply.

3. PRODUCT INFORMATION

• The name, number and price of the vehicle subject to sale are as follows.

Product Name	Type	Brand	Quantity

4. PRODUCT DELIVERY METHOD

• The product subject to the sale will be delivered to the relevant person at the above-mentioned delivery address of the BUYER by the courier / dealer authorized by the SELLER.

• The BUYER accepts that the delivery made to the address specified by the BUYER in the Distance Sales Contract ("Contract") and to the person present at the time of delivery at this address shall be deemed to be a delivery made to the BUYER. Even if the BUYER is not present at the address of the BUYER at the time of delivery, the SELLER shall be deemed to have fulfilled his/her performance. All kinds of damages arising from the late delivery of the product by the BUYER and the expenses incurred due to the product waiting in the courier / cargo company belong to the BUYER.

• If the SELLER requests the delivery of the product subject to sale to an address different from the BUYER's address with the BUYER's request and instruction, the delivery of the product is made to this address. The BUYER accepts the delivery made in this way as if it were made to him. If the product subject to the sale will be delivered to a person / organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the person / organization to accept the delivery.

• The SELLER ensures the delivery of the product to the BUYER in accordance with the qualifications specified in the order within the period committed to the BUYER from the date of receipt of the order. The SELLER is obliged to notify the BUYER within 3 (three) days if the SELLER cannot deliver the product subject to the Contract within the period due to stock depletion and similar commercial impossibilities, unexpected circumstances, force majeure or extraordinary circumstances such as weather opposition, interruption of transportation that prevents delivery.

5. PRODUCT PRICE AND PAYMENT METHOD

• Product Price

Total Product Price Excluding Delivery Costs: ______________

Delivery Costs: ______________

Total Product Price Including Delivery Costs: ______________

Payment Method and Plan: [Credit Card / Debit Card]

• The cash or futures sales price of the product is the price included in the order form, as well as in the information e-mail sent at the end of the order and in the invoice content sent to the BUYER with the product. Discounts, coupons, shipping fees and other applications made by the SELLER are reflected in the sales price.

• The BUYER pays the price of the product by choosing one of the payment methods offered by the SELLER.

• The SELLER does not in any way and under any circumstances guarantee the price of the product that appears on the Site as of the moment of visiting the Site. Likewise, all increases that may occur in taxes and/or duties related to the product subject to the purchase may directly affect the sales price and may cause an increase. The prices on the Site at the time of visiting the Site are not absolute, and the SELLER has the right to change the product price at any time, even after the purchase has started, until the sale transaction is completed. Determination of the final sales price is at the sole discretion of the SELLER.

6. RIGHT OF WITHDRAWAL

• As long as the BUYER does not use the Product outside of its usual use, the BUYER has the right to withdraw without giving any reason with a written notification to the SELLER's address written above within 14 days. The BUYER cannot benefit from the right of withdrawal in case of using the Product other than its usual use or in other cases where the right of withdrawal cannot be used within the scope of the Law and Regulation.

• If the right of withdrawal is exercised, the BUYER is obliged to deliver the Product to Yahya Kemal Mah. Şair Sokak N:8 Çamser İş Merkezi Giriş Kat Kağıthane İstanbul within 10 (ten) days from the receipt of the notice to the SELLER. The BUYER is responsible for all gasoline, highway toll and other expenses to be incurred during the return of the Product to the SELLER after the exercise of the right of withdrawal.

• The return procedures within the scope of the right of withdrawal are included in the Distance Sales Contract. In case this right is exercised, the original invoice for the goods / services delivered to the third party or the BUYER must be returned. The cost of the goods / service is returned to the BUYER within 14 (fourteen) days at the latest from the receipt of the notice regarding the right of withdrawal, and the BUYER is obliged to return the goods / service within 10 (ten) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The delivery cost of the goods / services returned with the right of withdrawal is covered by the BUYER.

• The BUYER shall not use the right of withdrawal in cases where the following goods or services are provided.

• Goods or services whose price changes due to fluctuations in financial markets and which are not under the control of the Seller.
• Goods prepared in accordance with the Buyer's wishes or personal needs.
• Goods that are perishable or may expire.
• Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene.
• Goods that are mixed with other products after delivery and cannot be separated due to their nature.
• Books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
• Periodicals such as newspapers and magazines, except those provided under a subscription agreement.
• Services relating to accommodation, transportation of goods, car rental, provision of food and beverages, and leisure services for entertainment or recreation, which must be performed on a specific date or period.
• Services performed instantly electronically or intangible goods delivered instantly to the Buyer.
• Services started to be performed with the approval of the Buyer before the expiration of the right of withdrawal period.

• If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damage in proportion to its fault. Payments for this damage can be made using one of the EFT, credit card or money order methods.

7. FORCE MAJEURE

• Circumstances that did not exist and could not be foreseen at the time of the signing of the Contract, that develop beyond the control of the Parties, that make it impossible for one or both of the Parties to partially or completely fulfill their obligations and responsibilities undertaken with the Contract or to fulfill them on time, shall be considered as force majeure (natural disasters, war, terrorism, insurrection, legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.).

• The Party in whose person the force majeure occurs shall immediately notify the other Party. During the continuation of force majeure, the Parties shall not be liable for any failure to fulfill their obligations. If this force majeure continues for 10 (ten) days, each Party shall have the right to terminate unilaterally.

8. COMPETENT COURT

• In the resolution of disputes that may arise from this Contract, Consumer Arbitration Committees until announced by the Ministry of Trade; Consumer Courts in the settlement of the BUYER are authorized for disputes over the specified value.

9. MISCELLANEOUS PROVISIONS

• The BUYER may notify the SELLER of his/her requests and complaints regarding the product and sales verbally or in writing by contacting the SELLER through the following communication channels of the SELLER.

E-Mail : club.turkey@nespresso.com

Phone : 444 2021

NESPRESSO TURKEY GIDA TİCARET A.Ş.

NESPRESSO WEBSITE

PROCESS GUIDE

How can I order?

In order to place an order through the Nespresso Website ("Site"), the user must first create a Nespresso Club user account ("Account"). You can create a user account on the Site or through our call center at 444 2021 and 0800 211 01 10.

How do I create a Nespresso Club User account?

• Click on the "Please Login to Your Account" icon at the top right of the site.
• Click on "Create Account" at the bottom of the screen.
• Fill in the required information.
• Please read the Clarification Text, Explicit Consent and Terms of Use texts carefully.
• Click on the "Register" button.

You are now a registered user!

I am a registered user, how can I order?

• Welcome to Nespresso. Find the products you want by clicking on one of the categories "Coffee", "Machine", "Accessories" and "Deals" or use the search engine.

• Select the product or products you want and add them to the cart. To check your cart, click on the "Your Cart" button in the top right corner of the site, then click on "Show Cart".

• You have arrived at the "Shopping Cart Summary" screen. Enter the required information below:
  • Select your delivery address or add a new one.
  • Set your delivery time

Review your shopping summary in the "Your Order Detail" section. Check your information. Click the "Change" button to make any changes. Then click the "Proceed to Checkout" button.

• When you get to the "Delivery" screen:
  • Click on "Delivery to address".
  • Enter the delivery address and contact details.
  • View the delivery cost and select the method.

• You have reached the Payment Screen. Enter your card details and edit your billing address on the "Payment" screen. Click on the "Place Order" button.

• Read the preliminary information form, distance sales agreement and tax exemption information, and check the empty boxes to give your consent. Press the "Proceed to Payment" button.
• You can always change the information you provide during the ordering process before completing the payment of your order.

• Enter the required information on the virtual pos screen and complete your payment by following the steps.

Your order has been created and will be delivered on the date and time you specify.

How can I repeat or cancel my order?

You can repeat or cancel your order via our call center at 800 211 01 00 or 444 2021. Our customer representative will assist you in this matter.

How is my contract stored?

Contracts created regarding your order are stored electronically. You can access these agreements in your order confirmation email.

What happens if there is a dispute?

In case of a dispute, you may apply to the Consumer Arbitration Committee or the Consumer Court or the Civil Courts of First Instance where there is no Consumer Court within the scope of the provisions of the Law No. 6502 on the Protection of Consumers.

“We kindly request our customers with diplomatic exemption to place their orders by contacting the Customer Service Center (0 800 211 01 10 / 444 20 21) so that their exemption can be applied. VAT exemption cannot be applied in your order for your invoice that will occur if your order is placed on the WEB. “We kindly request our customers with Free Zone (FTZ) VAT exemption to place their orders by contacting the Customer Service Center (0 800 211 01 00 / 444 20 21) so that VAT exemption can be applied to their invoices. Otherwise, VAT exemption cannot be applied to your invoice.

NESPRESSO PRIVACY POLICY

Nespresso Turkey Gıda Ticaret A.Ş. ("Nespresso"), as the data controller, is aware that you may want to have information about how your personal data ("Personal Data") such as name, address, telephone/fax number or e-mail address, etc. that you provide to Nespresso is used by Nespresso. In this context, we have created a Privacy Policy ("Policy") that explains how your Data is used and the steps taken to the maximum extent possible to keep your Data confidential and secure.

1. What is Personal Data?

Within the scope of Law No. 6698 on the Protection of Personal Data ("LPPD"), Personal Data refers to any information relating to an identified or identifiable natural person.

2. What Methods and Legal Reasons Do We Collect Your Personal Data?

In all Personal Data processing activities we carry out, we act in accordance with the obligations and principles sought in the relevant legislation, especially LPPD, and we take all necessary administrative and technical security measures for the safe processing of your Personal Data.

Pursuant to the KVKK, we collect your Personal Data through the channels listed below by automatic, partially automatic or non-automatic methods, provided that they are part of the data recording system, and according to the purpose of processing, within the scope of Article 5.1, Article 5.2 of the LPPD:

- Through our websites ("Websites"), mobile and other applications and all other online media ("Media Tools") belonging to the Group Company that manufactures and distributes Nespresso products, primarily our websites related to the Nespresso brand and where personal data is processed, and other websites managed by Nespresso or Group Companies that manufacture and distribute Nespresso products, or through cookies ("Cookies") belonging to Nespresso or third parties as specified below that communicate with your devices on the Websites, - through the entire sales and marketing network established or operated by Nespresso and managed under Nespresso ("Nespresso Stores"),
- through Nespresso's employees and/or third party employees ("Field Employees") acting on behalf of Nespresso for Nespresso and working in the sales and marketing network, through forms and other means issued within the scope of sales and marketing, - through workplaces owned or controlled by Nespresso ("Workplaces")
, - through accounts operated by or on behalf of Nespresso
on various social media channels ("Social Media")
, - through correspondence carried out through
our e-mail addresses ("E-mail"), other communication methods including short messages ("SMS") or multimedia messages ("MMS") and any other means of communication ("Communication Tools"), - Through our call centers ("Call Center") managed by Nespresso or third parties from which Nespresso receives services,
- Through third parties such as group companies, business partners, manufacturers or companies from which ABC provides or receives services, we collect and process by automatic, partially automatic or non-automatic methods provided that they are part of the data recording system.

3. Identity of the Data Controller

The Data Controller in terms of your Personal Data that you share through the above-mentioned channels is Nespresso Turkey Gıda Ticaret Anonim Şirketi, registered with the Istanbul Trade Registry with the registration number 218921, with the Mersis number 0631135630200001, with its head office located at Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul

4. Which Personal Data Do We Process?

The following examples can be given to your Personal Data that we process:

Personal Data You Provide to Us: Name-surname, Turkish ID number, telephone number, e-mail address, address, tax number and any other Personal Data you share with us in any way through the channels mentioned above.

Other Information, Including Personal Data Collected by Automatic Means: Your Personal Data collected automatically through automatic search machines, video and audio recording devices, Cookies or other means. The data collected through cookies are collected anonymously unless you are a member and do not constitute Personal Data. In this context, the Internet protocol (IP) address used to connect your computer to the internet; internet browser plug-in types and versions, receipt and read confirmations for e-mails; login; e-mail address; password; computer and connection information such as internet browser type and version; time setting; operating system and platform; purchase history, URLs you enter through our Websites, cookie number; information and Personal Data such as the products you view or search for and any phone number used to call our customer service number, and audio and video recordings taken for security or to improve service quality.

Other Information, Including Personal Data Received from Other Sources: Examples of Personal Data such as updated delivery and address information shared with us by social media tools, our business partners, suppliers and other third parties based on your prior consent; account information, purchase, page view information; information such as searched terms and search results, paid listings (such as Sponsored Links).

5. For what purposes do we process your personal data?

As a rule, we process your Personal Data based on the conditions that it is necessary to process personal data belonging to the parties to the contract, provided that it is directly related to the establishment or performance of a contract, and that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned, or based on your explicit consent. However, in other exceptional cases permitted under the LPPD, your Personal Data may be processed without your explicit consent (Article 5.2 of the LPPD).

In this context;

a) LPPD Article 5.Within the scope of 2; (i) establishing or performing a contract or fulfilling our legal obligations or establishing a right such as membership agreements, providing you with products and services ordered or purchased through the websites, contacting you when necessary in this context, making purchases and sales in the Company Stores, using POS, return transactions, shipping services, establishing a distance sales contract within the scope of electronic commerce, selling, supplying, delivering products or services, receiving your questions and complaints, responding to you, providing after-sales services, using them in a possible dispute when necessary, (ii) in order to protect our legitimate interests such as, but not limited to, cost reduction, efficient use of resources, observation of call center service quality, provided that it does not harm your fundamental rights and freedoms (such as ensuring your security and measuring the quality of the service provided to you, evaluating and resolving your requests in this context, processing on common servers and software used operationally in order to reduce costs, and any other processing that can be attributed within the scope of the relevant regulation); We process your Personal Data without seeking your explicit consent. In addition, we may process your Personal Data that you make public through means such as Social Media channels to the extent permitted under the LPPD without seeking your explicit consent and without exceeding the limits of the purpose of publicization.

b) By becoming a member of Nespresso Club, your Personal Data collected through the above-mentioned channels, again with the above-mentioned methods:

(i) Processing for the purpose of providing opportunities for products and services tailored to you such as internet advertising, targeting, re-targeting, cross-selling, campaigns, opportunities and product/service advertisements on Facebook, Instagram and Google platforms, using Cookies for this purpose, making commercial offers by taking into account your preferences and recent purchases

(ii) to determine how you are aware of our Websites, to create non-anonymous traffic statistics through unique user registration, to make your visit to the Websites more enjoyable and to increase the use and functionality of the Websites, to get to know you during your visit to the Websites and to provide content and personalized browsing opportunities tailored to your expectations and interests, to use Cookies for this purpose, as well as to track your usage habits according to your previous records during your visit to Nespresso Stores and to offer you special Products

(iii) Processing for sales and marketing activities, especially for the purpose of providing you with special advertisements, campaigns, advantages and other benefits and conducting other marketing and CRM (Customer Relationship Management) activities, using cookies for this purpose

(iv) Processing for the purpose of creating new product and service models, using cookies for this purpose

(v) Sending electronic commercial messages (such as campaigns, newsletters, customer satisfaction surveys, product and service advertisements)

(vi) Sending gifts and promotions and other magazines/periodicals

(vii) It may be processed for the purpose of organizing and informing about corporate communication and other events and invitations within this scope.

In this context, you can support us to serve you better by giving this consent in the documents and areas where your explicit consent is requested for each of the types of processing that require your explicit consent in this Privacy Policy. However, this Privacy Policy has been issued exclusively for the purpose of fulfilling our disclosure obligation as Data Controller within the scope of LPPD, and your explicit consent will be obtained separately in terms of these processes and these processes will not be carried out if you do not give explicit consent in the relevant media.

6. Transferring Your Personal Data to Third Parties and/or Abroad

The Company may transfer your Personal Data collected through the channels and methods mentioned in this Privacy Policy to third parties or abroad within the scope of LPPD and other legislation and for the purposes mentioned in this Privacy Policy. Your Personal Data:

a) In case of the existence of processing purposes that do not require your explicit consent within the scope of Article 5.2 of the LPPD, it may be transferred to third parties in the country or to third parties abroad within the scope of Article 9.2 of the LPPD from whom we receive support in areas such as storage, archiving, information technology support (server, hosting, program, cloud computing), security, call center, Group Companies, business partners, suppliers, banks, financial institutions, consulting firms from which support is received in similar areas such as law, tax, etc., and other related parties and authorized institutions and organizations where transfer is necessary for the specified purposes. and other related parties and authorized institutions and organizations where the transfer is necessary for the specified purposes.

b) Provided that your explicit consent is obtained within the scope of Articles 5.1, 9.1 of the LPPD, third parties from whom we receive support in areas such as storage, archiving, information technology support (server, hosting, program, cloud computing), security, call center in Turkey and abroad, Group Companies, business partners, supplier companies, banks, financial institutions, law, tax, etc. that cooperate and / or receive services in Turkey and abroad, Group Companies that produce and distribute Nespresso and / or Nespresso products, business partners, suppliers, banks, financial institutions, law, tax, etc. In addition, CRM companies, market research companies, third parties that provide support in advertising, marketing and sales such as mailing, SMS sending can be transferred to third parties based on your explicit consent.

In addition, in the event that a part or assets of Nespresso (including but not limited to brand, domain name and other commercial business elements) are sold based on your explicit consent, your Personal Data may be transferred to the real or legal persons or legal entities that take over, their shareholders, business partners, intermediaries, It may be transferred to third parties at home and abroad, including its consultants, to the extent required by the transfer, it may be processed to the extent limited to the necessary evaluation by these third parties during the transaction process, and in case of transfer, the transferee may continue to process your Personal Data, which are the values attached to these assets together with the assets, with itself as the data controller.

For the security of the Personal Data of our valued customers, we would like to state that your Personal Data is not processed under any circumstances and in any way within the scope of an activity not related to Nespresso.

7. Use of Cookies and Identification Technologies

We use cookies and identification technologies ("Cookies and Identification Technologies") together with our suppliers and service providers to collect information automatically, to measure and analyze the web pages you click on and your use of the Nespresso website and to improve your experience on the Nespresso website, to improve our services and to provide you with personalized advertising on the Nespresso website or mobile applications through your devices. Cookies and Cookies are small files that, when placed on your device, allow the Nespresso website to provide certain features and functions.

You can reject or disable Cookies by changing your browser or device settings. As each browser is different, please refer to the instructions provided by your browser. For more information on Cookies and Cookies, please review the relevant Cookie Policy or Cookie Technologies Policy.

8. Spam Emails

Nespresso does not send "spam" e-mails. "Spam e-mails" are unsolicited e-mails, often commercial in nature, that are sent repeatedly to a large number of users, usually from a source with which the users have no prior relationship or contact, or from a source with which the user has declined to receive such messages. Conversely, where we believe that our products may be important to you, we reach out to you via email, giving you the option to decline to use such a service.

9. Data and Children

In order to respect the privacy of children and to comply with laws aimed at protecting children, no Data is requested from children under the age of 18. Nespresso does not knowingly and voluntarily collect, use or disclose Data from minors under the age of 18 without the prior consent of the person acting as a parent (parent, guardian, etc.).

10. Links to Other Websites

As a service to our visitors, our websites may contain hyperlinks to other websites that are not operated or controlled by Nespresso. In this regard, Nespresso shall not be responsible or liable for the content of such websites or the privacy practices of such other parties. Please note that such private practices may differ from our Privacy Policy. We encourage you to review and thoroughly understand the privacy practices of such sites before sharing your personal information.

11. Access to Your Personal Data and Your Rights under LPPD

By applying to the Company in accordance with Article 11 of LPPD;

-To learn whether your personal data has been processed,
- To request information if your personal data has been processed, -
To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom your Personal Data is transferred domestically or abroad,
- To request correction of your personal data in case of incomplete or incorrect processing,
- To request the deletion or destruction of your Personal Data in case the reasons requiring the processing of your Personal Data disappear, to be evaluated within the principles of purpose, duration and legitimacy, - In
the event that your personal data is corrected, deleted or destroyed, you have the right to request that these transactions be notified to third parties to whom Personal Data is transferred,
- In the event that your processed Personal Data is analyzed exclusively through automated systems, you have the right to object to this result if a result arises against you
, - In case your personal data is processed unlawfully and you suffer damage for this reason, you have the right to demand compensation for the damage.

In this context, you can submit your requests regarding your rights mentioned above to Nespresso by filling out the application form on our Website with information and documents identifying your identity or by creating your own request in a way that meets the conditions determined by the Personal Data Protection Authority and using the methods specified below.

(i) By hand with wet signature or through a notary public to our postal address below, which may change from time to time,

Address: Nespresso Turkey Food Trade Inc.

Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul (İstanbul Ticaret Sicili No: 218921, Mersis No: 0631135630200001

 (ii) By e-mail that you will send to our e-mail address below from the e-mail address you have previously notified us and registered in our system (please check your e-mail address registered in our system) or to our KEP address with secure electronic signature or mobile signature

E-mail address: club.turkey@ Nespresso.com.tr

KEP address: Nespresso@hs01.kep.tr

(iii) Other methods specified in the Communique on Principles and Procedures of Application to Data Controller.

Please confirm the current application methods and application content requirements from the legislation beforehand. Applications that do not comply with the content requirements determined by the Authority or submitted by methods not accepted by the Personal Data Protection Authority will not be accepted.

The Company will finalize your request free of charge as soon as possible and within 30 (thirty) days at the latest, depending on its nature. In case a cost arises due to the fulfillment of your requests, we may only charge you the fees in the tariff determined by the Personal Data Protection Board.

You can always follow the changes within the scope of the legislation on Personal Data and our practice from the relevant page of our website or mobile application.

NESPRESSO TURKEY GIDA TICARET A.S.

NESPRESSO INTERNET SITE

PRIVACY NOTICE ON THE PROCESSING OF PERSONAL DATA

MEMBERSHIP FORM

1. Data Controller

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso” or “Company”), we process your personal data within the scope of the relevant processes upon completion of the membership form at our internet site /tr/tr (“Site”). In this privacy notice, we aim to inform you about how we process your personal data as the data controller.

1. Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data

Article 5 under the Law on the Protection of Personal Data specifies the legal grounds of processing personal data. Below you will find the personal data we process, the purposes of processing and legal grounds we rely on:

Purposes of Data Processing	Legal Grounds of Data Processing	Personal Data Processed
- Creating your membership account, - Ensuring that you benefit from the products and services offered within the scope of your membership, - Providing information about updates, errors and transactions on the App, - Ensuring the management of membership relations with you.	Law Art. 5/2(c) Data processing is necessary for the process personal data of the parties to the contract provided that directly related to conclusion or performance of a contract.	- Identity (name, surname, ID Number, tax identification number) - Contact (mobile phone number, e-mail address, address) - CustomerTransaction Information (customer number, order information, receipt, machine serial number, date of acquisition) - Transaction Security (log records, IP address information)
- Contacting you within the scope of your membership, - Receiving, following, and finalising your recommendations, inquiries, and complaints, - Receiving and evaluating of our business activities, - Receiving and evaluating recommendations for the improvement of business processes.	Law Art. 5/2 (f) Data processing is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
- In case public institutions or organizations make a request from our Company or we are required to notify these organizations or institutions, performance of our legal obligations (for instance, sharing information upon request of a public organization in case of a transaction suspected to be an illegal transaction).	Law Art. 5/2 (ç) Data processing is necessary for compliance with a legal obligation to which the data controller is subject.
- Performance of legal processes for the protection and exercise of our rights in case of a potential legal dispute.	Law Art. 5/2 (e) Data processing is necessary for the establishment, exercise or protection of any right.

3. Transferred Personal Data to Third Parties and Purposes of Transfer

We share your personal data with third parties in compliance with the purposes and legal grounds specified in "2. Your Processed Personal Data Purposes and Legal Grounds of Processing Your Personal Data” in this information notice. We ensure compliance with the rules specified in the Law when sharing your personal data with third parties.

Below you will find information about with whom and for what purposes we share your personal data:

Purposes of Transfer	Third Parties
Performance of our legal obligations in case competent institutions or organisations request Nespresso or where we are required to notify these authorities.	Public Institutions and Organizations
Receiving product/service support from suppliers and business partners in order to fulfill the purposes specified under the heading “2.Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data”. Sharing data with Group Companies abroad for the purposes of using common systems and applications with Group Companies, obtaining support from Group Companies in the execution of our business processes, ensuring compliance with the policies and rules of Group Companies and conducting auditing and reporting activities within this scope Obtaining support from suppliers and business partners within the scope of supplying goods or services (for example, obtaining infrastructure support from a supplier to store your information).	Product, Service Suppliers and Group Companies

Within the scope of transferring your personal data abroad, compliance with Art. 9 of the Law is ensured. In addition, all necessary administrative and technical measures are taken when transferring your personal data abroad.

1. Methods of Collecting Personal Data

We collect your personal data mentioned above by automatic or partially automatic means through the membership form you complete on the Site.

1. Your Rights Regarding Your Personal Data

Article 11 of the Law on the Protection of Personal Data specifies the rights of the data subject. All natural persons whose personal data are processed by Nespresso have the right to apply to our Company in accordance with the Law and exercise their legal rights listed in the Law. You may choose one of the following methods when applying to our Company to exercise your rights:

• You can send in writing to Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul address by mail.
• Use your e-mail address registered in our systems and send an e-mail with your inquiries to e-mail address club.turkey@Nespresso.com.tr.

You can submit your inquiries to us using the other methods at Communique on Procedures and Principles on Application to Data Controller.

NESPRESSO TURKEY GIDA TİCARET A.Ş.

PRIVACY NOTICE ON THE COMMERCIAL ELECTRONIC MESSAGES

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso” veya “Şirket”), we process your personal data as data controller in accordance with the Law on the Protection of Personal Data (“Law”). In case you provide explicit consent, your identity (name, surname) and contact (mobile phone number, fixed phone number, e-mail address, address) data are processed in order to inform you about advertising, promotion, events, campaigns, deals and satisfaction surveys through communication channels (e-mail, SMS and call). Your personal data are collected with automatic and semi-automatic means through forms completed electronically, SMS and e-mail correspondences. Your personal data are shared with the service suppliers and İleti Yönetim Sistemi A.Ş. for the purpose specified above, in accordance with the rules under the Law and for performing our obligation to notify under the Regulation on Commercial Communication and Commercial Electronic Messages. You can send in writing to Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul your requests regarding your legal rights listed in the Article 11 of the Law or you may send your inquiries to us by other methods specified in Communique on Principles and Procedures of Application to Data Controller. You can always withdraw your consent for sending messages at any time by contacting us or by submitting a refusal via the İleti Yönetim Sistemi.

NESPRESSO TURKEY GIDA TICARET A.S.

NESPRESSO INTERNET SITE

PRIVACY NOTICE ON THE PROCESSING OF PERSONAL DATA

CONTACT FORM

1. Data Controller

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso” or “Company”), we process your personal data within the scope of the relevant processes upon completion of the contact form at our internet site, /tr/tr (“Site”). In this privacy notice, we aim to inform you about how we process your personal data as the data controller.

1. Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data

Article 5 under the Law on the Protection of Personal Data specifies the legal grounds of processing personal data. Below you will find the personal data we process, the purposes of processing and legal grounds we rely on:

Purposes of Data Processing	Legal Grounds of Data Processing	Personal Data Processed
- Contacting you, - Ensuring that you benefit from the products and services offered within the scope of the contact form, - Providing information about updates, errors and transactions on the App, - Ensuring the management of communication relations with you.	Law Art. 5/2(c) Data processing is necessary for the process personal data of the parties to the contract provided that directly related to conclusion or performance of a contract.	- Identity (name, surname) - Contact (mobile phone number, e-mail address) - Transaction Security (log records, IP address information) - Membership Information (Contact form transmission date, account information)
- Receiving, following, and finalising your recommendations, inquiries, and complaints, - Receiving and evaluating of our business activities, - Receiving and evaluating recommendations for the improvement of business processes.	Law Art. 5/2 (f) Data processing is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
- In case public institutions or organizations make a request from our Company or we are required to notify these organizations or institutions, performance of our legal obligations (for instance, sharing information upon request of a public organization in case of a transaction suspected to be an illegal transaction).	Law Art. 5/2 (ç) Data processing is necessary for compliance with a legal obligation to which the data controller is subject.
- Performance of legal processes for the protection and exercise of our rights in case of a potential legal dispute.	Law Art. 5/2 (e) Data processing is necessary for the establishment, exercise or protection of any right.

3. Transferred Personal Data to Third Parties and Purposes of Transfer

We share your personal data with third parties in compliance with the purposes and legal grounds specified in "2. Your Processed Personal Data Purposes and Legal Grounds of Processing Your Personal Data” in this information notice. We ensure compliance with the rules specified in the Law when sharing your personal data with third parties.

Below you will find information about with whom and for what purposes we share your personal data:

Purposes of Transfer	Third Parties
Performance of our legal obligations in case competent institutions or organisations request Nespresso or where we are required to notify these authorities.	Public Institutions and Organizations
Receiving product/service support from suppliers and business partners in order to fulfill the purposes specified under the heading “2.Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data”. Sharing data with Group Companies abroad for the purposes of using common systems and applications with Group Companies, obtaining support from Group Companies in the execution of our business processes, ensuring compliance with the policies and rules of Group Companies and conducting auditing and reporting activities within this scope Obtaining support from suppliers and business partners within the scope of supplying goods or services (for example, obtaining infrastructure support from a supplier to store your information).	Product, Service Suppliers and Group Companies

Within the scope of transferring your personal data abroad, compliance with Art. 9 of the Law is ensured. In addition, all necessary administrative and technical measures are taken when transferring your personal data abroad.

1. Methods of Collecting Personal Data

We collect your personal data mentioned above by automatic or partially automatic means through the contact form you complete on the Site.

1. Your Rights Regarding Your Personal Data

Article 11 of the Law on the Protection of Personal Data specifies the rights of the data subject. All natural persons whose personal data are processed by Nespresso have the right to apply to our Company in accordance with the Law and exercise their legal rights listed in the Law. You may choose one of the following methods when applying to our Company to exercise your rights:

• You can send in writing to Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul address by mail.
• Use your e-mail address registered in our systems and send an e-mail with your inquiries to e-mail address club.turkey@Nespresso.com.tr.

You can submit your inquiries to us using the other methods at Communique on Procedures and Principles on Application to Data Controller.

NESPRESSO TURKEY GIDA TICARET A.S.

NESPRESSOINTERNET SITE

PRIVACY NOTICE ON THE PROCESSING OF PERSONAL DATA

FEEDBACK FORM

1. Data Controller

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso” or “Company”), we process your personal data within the scope of the relevant processes upon completion of the feedback form at our internet site /tr/tr (“Site”). In this privacy notice, we aim to inform you about how we process your personal data as the data controller.

1. Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data

Article 5 under the Law on the Protection of Personal Data specifies the legal grounds of processing personal data. Below you will find the personal data we process, the purposes of processing and legal grounds we rely on:

Purposes of Data Processing	Legal Grounds of Data Processing	Personal Data Processed
- Contacting you, - Ensuring that you benefit from the products and services offered within the scope of the contact form, - Providing information about updates, errors and transactions on the App, - Ensuring the management of communication relations with you.	Law Art. 5/2(c) Data processing is necessary for the process personal data of the parties to the contract provided that directly related to conclusion or performance of a contract.	- Identity (name, surname) - Contact (mobile phone number, e-mail address) - CustomerTransaction Information (Date of submission of the contact form, account information) - Transaction Security (log records, IP address information)
- Contacting you within the scope of your contact request, - Receiving, following, and finalising your recommendations, inquiries, and complaints, - Receiving and evaluating of our business activities, - Conducting efforts to improve and enhance services along with member experience, as well as examining and auditing business processes.	Law Art. 5/2 (f) Data processing is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
- In case public institutions or organizations make a request from our Company or we are required to notify these organizations or institutions, performance of our legal obligations (for instance, sharing information upon request of a public organization in case of a transaction suspected to be an illegal transaction).	Law Art. 5/2 (ç) Data processing is necessary for compliance with a legal obligation to which the data controller is subject.
- Performance of legal processes for the protection and exercise of our rights in case of a potential legal dispute.	Law Art. 5/2 (e) Data processing is necessary for the establishment, exercise or protection of any right.

3. Transferred Personal Data to Third Parties and Purposes of Transfer

We share your personal data with third parties in compliance with the purposes and legal grounds specified in "2. Your Processed Personal Data Purposes and Legal Grounds of Processing Your Personal Data” in this information notice. We ensure compliance with the rules specified in the Law when sharing your personal data with third parties.

Below you will find information about with whom and for what purposes we share your personal data:

Purposes of Transfer	Third Parties
Performance of our legal obligations in case competent institutions or organisations request Nespresso or where we are required to notify these authorities.	Public Institutions and Organizations
Receiving product/service support from suppliers and business partners in order to fulfill the purposes specified under the heading “2.Your Personal Data Processed, Purposes and Legal Grounds of Processing Your Personal Data”. Sharing data with Group Companies abroad for the purposes of using common systems and applications with Group Companies, obtaining support from Group Companies in the execution of our business processes, ensuring compliance with the policies and rules of Group Companies and conducting auditing and reporting activities within this scope Obtaining support from suppliers and business partners within the scope of supplying goods or services (for example, obtaining infrastructure support from a supplier to store your information).	Product, Service Suppliers and Group Companies

Within the scope of transferring your personal data abroad, compliance with Art. 9 of the Law is ensured. In addition, all necessary administrative and technical measures are taken when transferring your personal data abroad.

1. Methods of Collecting Personal Data

We collect your personal data mentioned above by automatic or partially automatic means through the feedback form you complete on the Site.

1. Your Rights Regarding Your Personal Data

Article 11 of the Law on the Protection of Personal Data specifies the rights of the data subject. All natural persons whose personal data are processed by Nespresso have the right to apply to our Company in accordance with the Law and exercise their legal rights listed in the Law. You may choose one of the following methods when applying to our Company to exercise your rights:

• You can send in writing to Maslak Mah. Eski Büyükdere Cad. Orjin Maslak İş Merkezi Sitesi No: 27 İç Kapı No: 58 34398,Maslak/Sarıyer, İstanbul address by mail.
• Use your e-mail address registered in our systems and send an e-mail with your inquiries to e-mail address club.turkey@Nespresso.com.tr.

You can submit your inquiries to us using the other methods at Communique on Procedures and Principles on Application to Data Controller.

CAMPAIGN TERMS AND CONDITIONS

1 / SCOPE OF THE CAMPAIGN

• The campaign is valid for orders placed on the https://www.nespresso.com/pro/tr/en website for Zenius Coffee Machine purchases between 31 January – 31 December 2025.

• If you do not have an online account, you can activate your online account using your existing membership details to benefit from the campaign. You can access your membership details from the email titled 'Nespresso: Your Membership Number' sent by Nespresso Professional or by contacting the Nespresso Customer Communication Center.

• The promotion code is only valid for customers purchasing the Zenius Coffee Machine from the https://www.nespresso.com/pro/tr/en website, Sales team, and Nespresso Communication Center. After adding the Zenius Coffee Machine and the ZSTARTER1 promotion code to your basket, enter the code in the 'I Want to Use a Promotion Code' field and confirm to automatically apply the discount and receive one selection of Coffee Co & Dispenser, espresso cups and saucers, lungo cups and saucers, Aeroccino 3 Milk Froather, Vanilio, Nocciola, Indonesia, Intenso, Guatemala, Finezzo and Bianco Intenso coffees and accessories. A 25% discount will be applied to the specified products.

• The campaign code is only valid for Zenius Coffee Machine purchases.

• Cannot be combined with other campaigns.

• The campaign code is exclusive to your existing Nespresso membership and can only be used once.

• This promotion is not subject to MPI approval. Participants are deemed to have accepted the promotion rules.

• Nespresso Turkey Gıda Ticaret A.Ş. reserves the right to modify the campaign conditions or cancel the campaign. The campaign is limited to stock availability. The displayed images are for illustrative purposes only. Products may be delivered in multiple shipments. If products are out of stock at the time of order, the Nespresso Communication Center will contact you to provide an equivalent product. 2 / TERMS FOR UTILIZING THE OFFER

• To get the discounts, customers must have an account with Nespresso Professional.

3 / CAMPAIGN RESTRICTIONS

• Nespresso reserves the right to change the products in case of running out of stocks.

• This offer cannot be combined with any other promotion.

• Discount right is valid only in the country where the coffee capsules were purchased.

• The campaign is not valid for commercial purchases sales channels.

• The discount right gained from this campaign cannot be used to benefit from another campaign.

• Nespresso requests personal information to take advantage of the campaign.

• All personal information is kept under the Nespresso Privacy Policy. You can access the Nespresso Privacy Policy and GDPR texts at Nespresso Legal Disclaimer | Nespresso Pro Türkiye.

CONTACT INFORMATION

NESPRESSO CUSTOMER RELATIONSHIP CENTER:

444 00 21 | 0800 211 01 10 (Toll Free) | nespresso.com.tr

Protection of Personal Data and Disclosure Statement under the Personal Data Protection Law

1. The Identity of the Data Manager

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso Turkey” or “Company”) we process your personal data with the utmost care and sensitivity. We want to provide you with information about how your personal data is processed in this scope and with whom they are shared in what situations.

2. Collecting and Processing Your Personal Data and the Purpose for Processing Your Personal Data

Your Personal Data may be processed for the purposes (“Purpose”) of participation in the online offers organized by Nespresso Turkey, to plan and execute the activities necessary in this scope, to obtain your name, last name, mobile telephone number, e-mail address and address to participate in offers that are organized online and to plan and execute the activities necessary in this scope so that Nespresso Turkey can organize promotional offers and fulfill legal requirements related to this and so Nespresso Turkey can contact customers that have won prizes in the special offers that are organized.

3.Transfer of Personal Data

Your personal data may be transferred to the companies we work within the organization of the online offer, our business partners we utilize the services of, including the suppliers and agencies that organize the activities, legally authorized public agencies and private companies, third parties under articles 8 and 9 of the Law for the Purposes specified above and on the condition of being limited to only what is necessary for these purposes in the scope of laws and regulations. • Due to the global management of Nespresso systems, your information is transferred abroad to be able to carry out our operations.

4. The Method and Legal Reasons for Collecting Data

Your personal data is collected directly in verbal form or in writing through e-mail, websites and social media accounts by the methods listed below that are and are not automatic based on the legal reasons for the legitimate interests of the company, on the condition of not harming the basic rights and freedoms of the person involved, to fulfill the legal requirements for the purposes specified above, under the basic principles set forth by law and as mandated in clause 2 of article 5 under the Law in electronic format for which the instruction is provided.

5. The Data Owner’s Rights

We would like to remind you that you have the right to contact our company to,

Find out if your data has been processed or not and if so, to request information on this,

Find out the purpose for processing personal data and if this data is being used according to its purpose,

Know the third parties in the country and in foreign countries that your Personal Data has been transferred to,

If your Personal Data has been processed incompletely or incorrectly, ask for these to be corrected,

Ask for your Personal Data to be erased or eliminated, and if transferred to third parties to notify them, if the reasons for processing no longer exist,

Claim damages if your Personal Data is processed illegally and you suffer damages as a result.

You may use one of the below-provided channels to apply using the form in this link https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 for inquiries concerning your personal data;

In person with proof of identification at Maslak Mah. Büyükdere Cad. No. 255 A Blok Kat. 6 34398 Sarıyer-Istanbul; or

Our company’s nespresso@hs01.kep.tr mail address or

Our Company’s https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 tuketici.hizmetleri@tr.nestle.com address with your secure electronic or mobile signature.

Our company will conclude any application requests according to the nature of the request, within thirty (30) days at the latest under article 13 of the Law. If the procedure requires a fee the tariff determined by the Personal Data Protection Board shall apply. If the request is denied the reason(s) for rejecting the request shall be provided in writing or electronic format.

CAMPAIGN TERMS AND CONDITIONS

1 / SCOPE OF THE CAMPAIGN

• The campaign code is valid for orders placed on the https://www.nespresso.com/pro/tr/en website for Professional Coffee Machines and Capsules.

• If you do not have an online account, you can activate your online account using your existing membership details to benefit from the campaign. You can access your membership details from the email titled 'Nespresso: Your Membership Number' sent by Nespresso Professional or by contacting the Nespresso Customer Communication Center.

• The promotion code is only valid for first-time customers placing an order on the https://www.nespresso.com/pro/tr/en website for Professional Coffee Machines and Capsules. After adding the WEB10 promotion code to your cart, enter the code in the 'I Want to Use a Promotion Code' field and confirm to automatically apply the discount to your cart.

• The campaign code is only valid for purchases of the Zenius Coffee Machine, coffee, and accessories.

• Cannot be combined with other campaigns.

• The campaign code is exclusive to your existing Nespresso membership and can only be used once.

• This promotion is not subject to MPI approval. Participants are deemed to have accepted the promotion rules. Nespresso Turkey Gıda Ticaret A.Ş. reserves the right to modify the campaign conditions or cancel the campaign. The campaign is limited to stock availability. The displayed images are for illustrative purposes only. Products may be delivered in multiple shipments. If products are out of stock at the time of order, the Nespresso Communication Center will contact you to provide an equivalent product.

2 / TERMS FOR UTILIZING THE OFFER

• To get the discounts, customers must have an account with Nespresso Professional.

3 / CAMPAIGN RESTRICTIONS

• Nespresso reserves the right to change the products in case of running out of stocks.

• This offer cannot be combined with any other promotion.

• Discount right is valid only in the country where the coffee capsules were purchased.

• The campaign is not valid for commercial purchases sales channels.

• The discount right gained from this campaign cannot be used to benefit from another campaign.

• Nespresso requests personal information to take advantage of the campaign.

• All personal information is kept under the Nespresso Privacy Policy. You can access the Nespresso Privacy Policy and GDPR texts at Nespresso Legal Disclaimer | Nespresso Pro Türkiye.

CONTACT INFORMATION

NESPRESSO CUSTOMER RELATIONSHIP CENTER:

444 00 21 | 0800 211 01 10 (Toll Free) | nespresso.com.tr

Protection of Personal Data and Disclosure Statement under the Personal Data Protection Law

1. The Identity of the Data Manager

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso Turkey” or “Company”) we process your personal data with the utmost care and sensitivity. We want to provide you with information about how your personal data is processed in this scope and with whom they are shared in what situations.

2. Collecting and Processing Your Personal Data and the Purpose for Processing Your Personal Data

Your Personal Data may be processed for the purposes (“Purpose”) of participation in the online offers organized by Nespresso Turkey, to plan and execute the activities necessary in this scope, to obtain your name, last name, mobile telephone number, e-mail address and address to participate in offers that are organized online and to plan and execute the activities necessary in this scope so that Nespresso Turkey can organize promotional offers and fulfill legal requirements related to this and so Nespresso Turkey can contact customers that have won prizes in the special offers that are organized.

3.Transfer of Personal Data

Your personal data may be transferred to the companies we work within the organization of the online offer, our business partners we utilize the services of, including the suppliers and agencies that organize the activities, legally authorized public agencies and private companies, third parties under articles 8 and 9 of the Law for the Purposes specified above and on the condition of being limited to only what is necessary for these purposes in the scope of laws and regulations. • Due to the global management of Nespresso systems, your information is transferred abroad to be able to carry out our operations.

4. The Method and Legal Reasons for Collecting Data

Your personal data is collected directly in verbal form or in writing through e-mail, websites and social media accounts by the methods listed below that are and are not automatic based on the legal reasons for the legitimate interests of the company, on the condition of not harming the basic rights and freedoms of the person involved, to fulfill the legal requirements for the purposes specified above, under the basic principles set forth by law and as mandated in clause 2 of article 5 under the Law in electronic format for which the instruction is provided.

5. The Data Owner’s Rights

We would like to remind you that you have the right to contact our company to,

Find out if your data has been processed or not and if so, to request information on this,

Find out the purpose for processing personal data and if this data is being used according to its purpose,

Know the third parties in the country and in foreign countries that your Personal Data has been transferred to,

If your Personal Data has been processed incompletely or incorrectly, ask for these to be corrected,

Ask for your Personal Data to be erased or eliminated, and if transferred to third parties to notify them, if the reasons for processing no longer exist,

Claim damages if your Personal Data is processed illegally and you suffer damages as a result.

You may use one of the below-provided channels to apply using the form in this link https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 for inquiries concerning your personal data;

In person with proof of identification at Maslak Mah. Büyükdere Cad. No. 255 A Blok Kat. 6 34398 Sarıyer-Istanbul; or

Our company’s nespresso@hs01.kep.tr mail address or

Our Company’s https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 tuketici.hizmetleri@tr.nestle.com address with your secure electronic or mobile signature.

Our company will conclude any application requests according to the nature of the request, within thirty (30) days at the latest under article 13 of the Law. If the procedure requires a fee the tariff determined by the Personal Data Protection Board shall apply. If the request is denied the reason(s) for rejecting the request shall be provided in writing or electronic format.

CAMPAIGN TERMS AND CONDITIONS

1 / SCOPE OF THE CAMPAIGN

• The campaign is valid for orders placed on the Nespresso Pro Turkey website for Zenius Coffee Machine purchases between 7 Nisan – 31 Aralık 2025.

• If you do not have an online account, you can activate your online account using your existing membership details to benefit from the campaign. You can access your membership details from the email titled 'Nespresso: Your Membership Number' sent by Nespresso Professional or by contacting the Nespresso Customer Communication Center.

• The promotion code is only valid for customers purchasing the Zenius Coffee Machine from https://www.nespresso.com/pro/tr/en website. After adding the Zenius Coffee Machine and the ZBLACK15 promotion code to your cart, enter the code in the 'I Want to Use a Promotion Code' field and confirm to automatically apply the discount and receive one selection of Guatemala, Indonesia, Ristretto, and Forte Extra coffees. A 15% discount will be applied to the specified products.

• The campaign code is only valid for Zenius Coffee Machine purchases.

• Cannot be combined with other campaigns.

• The campaign code is exclusive to your existing Nespresso membership and can only be used once.

• This promotion is not subject to MPI approval. Participants are deemed to have accepted the promotion rules. Nespresso Turkey Gıda Ticaret A.Ş. reserves the right to modify the campaign conditions or cancel the campaign. The campaign is limited to stock availability. The displayed images are for illustrative purposes only. Products may be delivered in multiple shipments. If products are out of stock at the time of order, the Nespresso Communication Center will contact you to provide an equivalent product.

2 / TERMS FOR UTILIZING THE OFFER

• To get the discounts, customers must have an account with Nespresso Professional.

3 / CAMPAIGN RESTRICTIONS

• Nespresso reserves the right to change the products in case of running out of stocks.

• This offer cannot be combined with any other promotion.

• Discount right is valid only in the country where the coffee capsules were purchased.

• The campaign is not valid for commercial purchases sales channels.

• The discount right gained from this campaign cannot be used to benefit from another campaign.

• Nespresso requests personal information to take advantage of the campaign.

• All personal information is kept under the Nespresso Privacy Policy. You can access the Nespresso Privacy Policy and GDPR texts at Nespresso Legal Disclaimer | Nespresso Pro Türkiye.

CONTACT INFORMATION

NESPRESSO CUSTOMER RELATIONSHIP CENTER:

444 00 21 | 0800 211 01 10 (Toll Free) | nespresso.com.tr

Protection of Personal Data and Disclosure Statement under the Personal Data Protection Law

1. The Identity of the Data Manager

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso Turkey” or “Company”) we process your personal data with the utmost care and sensitivity. We want to provide you with information about how your personal data is processed in this scope and with whom they are shared in what situations.

2. Collecting and Processing Your Personal Data and the Purpose for Processing Your Personal Data

Your Personal Data may be processed for the purposes (“Purpose”) of participation in the online offers organized by Nespresso Turkey, to plan and execute the activities necessary in this scope, to obtain your name, last name, mobile telephone number, e-mail address and address to participate in offers that are organized online and to plan and execute the activities necessary in this scope so that Nespresso Turkey can organize promotional offers and fulfill legal requirements related to this and so Nespresso Turkey can contact customers that have won prizes in the special offers that are organized.

3.Transfer of Personal Data

Your personal data may be transferred to the companies we work within the organization of the online offer, our business partners we utilize the services of, including the suppliers and agencies that organize the activities, legally authorized public agencies and private companies, third parties under articles 8 and 9 of the Law for the Purposes specified above and on the condition of being limited to only what is necessary for these purposes in the scope of laws and regulations. • Due to the global management of Nespresso systems, your information is transferred abroad to be able to carry out our operations.

4. The Method and Legal Reasons for Collecting Data

Your personal data is collected directly in verbal form or in writing through e-mail, websites and social media accounts by the methods listed below that are and are not automatic based on the legal reasons for the legitimate interests of the company, on the condition of not harming the basic rights and freedoms of the person involved, to fulfill the legal requirements for the purposes specified above, under the basic principles set forth by law and as mandated in clause 2 of article 5 under the Law in electronic format for which the instruction is provided.

5. The Data Owner’s Rights

We would like to remind you that you have the right to contact our company to,

Find out if your data has been processed or not and if so, to request information on this,

Find out the purpose for processing personal data and if this data is being used according to its purpose,

Know the third parties in the country and in foreign countries that your Personal Data has been transferred to,

If your Personal Data has been processed incompletely or incorrectly, ask for these to be corrected,

Ask for your Personal Data to be erased or eliminated, and if transferred to third parties to notify them, if the reasons for processing no longer exist,

Claim damages if your Personal Data is processed illegally and you suffer damages as a result.

You may use one of the below-provided channels to apply using the form in this link https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 for inquiries concerning your personal data;

In person with proof of identification at Maslak Mah. Büyükdere Cad. No. 255 A Blok Kat. 6 34398 Sarıyer-Istanbul; or

Our company’s nespresso@hs01.kep.tr mail address or

Our Company’s https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 tuketici.hizmetleri@tr.nestle.com address with your secure electronic or mobile signature.

Our company will conclude any application requests according to the nature of the request, within thirty (30) days at the latest under article 13 of the Law. If the procedure requires a fee the tariff determined by the Personal Data Protection Board shall apply. If the request is denied the reason(s) for rejecting the request shall be provided in writing or electronic format.

CAMPAIGN TERMS AND CONDITIONS

1 / SCOPE OF THE CAMPAIGN

• The campaign is valid for orders placed on the https://www.nespresso.com/pro/tr/en website for Zenius Coffee Machine purchases between 7 Nisan – 31 Aralık 2025.

• If you do not have an online account, you can activate your online account using your existing membership details to benefit from the campaign. You can access your membership details from the email titled 'Nespresso: Your Membership Number' sent by Nespresso Professional or by contacting the Nespresso Customer Communication Center.

• The promotion code is only valid for customers purchasing the Zenius Coffee Machine from https://www.nespresso.com/pro/tr/en website. After adding the Zenius Coffee Machine and the ZBARISTA10 promotion code to your cart, enter the code in the 'I Want to Use a Promotion Code' field and confirm to automatically apply the discount and receive one Aeroccino XL Milk Frother, Caramel, and Bianco Intenso coffee selections. A 10% discount will be applied to the specified products.

• The campaign code is only valid for Zenius Coffee Machine purchases.

• Cannot be combined with other campaigns.

• The campaign code is exclusive to your existing Nespresso membership and can only be used once.

• This promotion is not subject to MPI approval. Participants are deemed to have accepted the promotion rules. Nespresso Turkey Gıda Ticaret A.Ş. reserves the right to modify the campaign conditions or cancel the campaign. The campaign is limited to stock availability. The displayed images are for illustrative purposes only. Products may be delivered in multiple shipments. If products are out of stock at the time of order, the Nespresso Communication Center will contact you to provide an equivalent product.

2 / TERMS FOR UTILIZING THE OFFER

• To get the discounts, customers must have an account with Nespresso Professional.

3 / CAMPAIGN RESTRICTIONS

• Nespresso reserves the right to change the products in case of running out of stocks.

• This offer cannot be combined with any other promotion.

• Discount right is valid only in the country where the coffee capsules were purchased.

• The campaign is not valid for commercial purchases sales channels.

• The discount right gained from this campaign cannot be used to benefit from another campaign.

• Nespresso requests personal information to take advantage of the campaign.

• All personal information is kept under the Nespresso Privacy Policy. You can access the Nespresso Privacy Policy and GDPR texts at Nespresso Legal Disclaimer | Nespresso Pro Türkiye.

CONTACT INFORMATION

NESPRESSO CUSTOMER RELATIONSHIP CENTER:

444 00 21 | 0800 211 01 10 (Toll Free) | nespresso.com.tr

Protection of Personal Data and Disclosure Statement under the Personal Data Protection Law

1. The Identity of the Data Manager

As Nespresso Turkey Gıda Ticaret A.Ş. (“Nespresso Turkey” or “Company”) we process your personal data with the utmost care and sensitivity. We want to provide you with information about how your personal data is processed in this scope and with whom they are shared in what situations.

2. Collecting and Processing Your Personal Data and the Purpose for Processing Your Personal Data

Your Personal Data may be processed for the purposes (“Purpose”) of participation in the online offers organized by Nespresso Turkey, to plan and execute the activities necessary in this scope, to obtain your name, last name, mobile telephone number, e-mail address and address to participate in offers that are organized online and to plan and execute the activities necessary in this scope so that Nespresso Turkey can organize promotional offers and fulfill legal requirements related to this and so Nespresso Turkey can contact customers that have won prizes in the special offers that are organized.

3.Transfer of Personal Data

Your personal data may be transferred to the companies we work within the organization of the online offer, our business partners we utilize the services of, including the suppliers and agencies that organize the activities, legally authorized public agencies and private companies, third parties under articles 8 and 9 of the Law for the Purposes specified above and on the condition of being limited to only what is necessary for these purposes in the scope of laws and regulations. • Due to the global management of Nespresso systems, your information is transferred abroad to be able to carry out our operations.

4. The Method and Legal Reasons for Collecting Data

Your personal data is collected directly in verbal form or in writing through e-mail, websites and social media accounts by the methods listed below that are and are not automatic based on the legal reasons for the legitimate interests of the company, on the condition of not harming the basic rights and freedoms of the person involved, to fulfill the legal requirements for the purposes specified above, under the basic principles set forth by law and as mandated in clause 2 of article 5 under the Law in electronic format for which the instruction is provided.

5. The Data Owner’s Rights

We would like to remind you that you have the right to contact our company to,

Find out if your data has been processed or not and if so, to request information on this,

Find out the purpose for processing personal data and if this data is being used according to its purpose,

Know the third parties in the country and in foreign countries that your Personal Data has been transferred to,

If your Personal Data has been processed incompletely or incorrectly, ask for these to be corrected,

Ask for your Personal Data to be erased or eliminated, and if transferred to third parties to notify them, if the reasons for processing no longer exist,

Claim damages if your Personal Data is processed illegally and you suffer damages as a result.

You may use one of the below-provided channels to apply using the form in this link https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 for inquiries concerning your personal data;

In person with proof of identification at Maslak Mah. Büyükdere Cad. No. 255 A Blok Kat. 6 34398 Sarıyer-Istanbul; or

Our company’s nespresso@hs01.kep.tr mail address or

Our Company’s https://www.nestle.com.tr/iletisim/kisisel-verilerin-korunmasi#s14 tuketici.hizmetleri@tr.nestle.com address with your secure electronic or mobile signature.

Our company will conclude any application requests according to the nature of the request, within thirty (30) days at the latest under article 13 of the Law. If the procedure requires a fee the tariff determined by the Personal Data Protection Board shall apply. If the request is denied the reason(s) for rejecting the request shall be provided in writing or electronic format.