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How & What Data we Collect

How & What Data we Collect

Your personal data are collected through:

Call Centers & Stores
Websites & Mobile App
Customer Satisfaction Surveys
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Personal Details

such as your name and title

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Telephone Number

to contact you about your delivery

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Email Address

to communicate with you about your orders, Nespresso products and your account benefits

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Addresses

to deliver your order and communicate with you

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Account Login Information

for example your login email address and password in unrecoverable form

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Transaction Information

like your order history

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Payment information

including payment method and billing address. Note that Nespresso never stores any credit card detail.

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Machine Details

like machine model and serial number

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Interactions

such as queries or complaints

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Market research

and consumer feedback

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Websites / communication

usage information

Other sources of personal data

Some Nespresso Connected Machines may capture data regarding your coffee habits, such as preferred cup size or consumption habits. You can find out more about how Nespresso coffee machines process your data by visiting connected machines. This information is not currently stored against your personal data or with your account data.

Telephone Calls may be recorded for quality and training purposes.

Videos or photos you share with us or tag us in via Social Media Networks may be processed with your permission. We have a specific Consumer Generated Privacy Notice which you can read here. This information is not stored against your personal data or with your account data.

Some Nespresso Boutiques are fitted with CCTV to help protect our staff and customers. As a result, your image may be captured during your visit.



Aggregated data

We are always developing our platforms and products in order to improve your experience. Nespresso captures and uses aggregated data to do this. Below is some examples of the type of data we use. It’s important to note that this data is never linked to an individual.

  • The internet connection and browsers use, as well as devices uses to visit our site (e.g. such as mobile, desktop or tablet)
  • Information gathered by cookies on our site
  • Adverts clicked on to lead individuals to our site and webpages visits on our site
  • Search terms entered
  • Social media profiling


Special categories of personal data

Nespresso never knowingly captures any information relating to race, religious beliefs, medical or health conditions, or sexual orientation.