MACHINE ASSISTANCE
Barista
5 Kilogram
15.4 X 20.9 X 12.5 cm
after 3 mins
1 year
EUR: 220-240V 50/60Hz 480-560W
AR: 220V 50Hz 410W
CL: 220-240V 50-60Hz 410-490W
MX: 127V 60Hz 505W
BR: 127V 60Hz 505W
BR3: 220-240V 50-60Hz 410-490W
CO: 120V 60Hz 450W
Instructional Guides
How to pair your device
How to prepare chocolate-based recipes
How to prepare cold recipes
First use
How to prepare hot recipes
How to clean your device
Instructional Videos
How to pair your device
How to prepare chocolate-based recipes
How to prepare cold recipes
First use
How to prepare hot recipes
How to clean your device
FAQs & Troubleshooting
Blinking Light Issues
- Check if device is plugged, press any button, if nothing happens call Nespresso at 877-964-6299.
- Device needs to be repaired, please call Nespresso at 877-964-6299 and mention error code: E01 to E34, phone number available on Nespresso website.
- Check if jug is present and in good position. If not replace jug in good position.
- Check if whisk is present and in good position. If not, place whisk with whisk disk well positioned in good position.
- There is not or not enough milk inside jug.
- Restart recipe, voltage detected as out of range.
- Whisk or motor is blocked, preparation is to thick, please empty, refill and restart.
- Please unplug and plug again to reinitialise the device.
- Whisk or motor is blocked, preparation is to thick, please empty, refill and restart.
- One component of the device is too hot, please wait, device cool down and restart.
Pairing& Wifi Connection Issues
- Check that the Bluetooth® on the smartphone or tablet is activated
- Check the compatibility of your smartphone or tablet with the machine
- Ensure the smartphone or tablet is placed next to the machine (max distance 7.8 inch) during the pairing
- Make sure to not turn ON any microwave close to the machine during pairing.
- Go on the App "Name", click on "Machine status", then click on "Unpair this machine".
- Click on "unpair this device" to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
Milk Frother Issues
- For optimal milk froth, use cold cow milk or semi skimmed cow milk at refrigerated temperature (about 4-6° C / 39.2-42.8 F). To guarantee hygiene conditions, use heat treated milk (pasteurized), refrigerated & freshly opened only, and 0% milk for Café viennois. Milk which has been frozen will not froth.
- Be sure Barista and the whisk are clean.
- It is highly recommended to not use special enriched milks, powdered reconstituted milks nor flavored milks.
- Ensure that the jug is well placed on the power base.
- Check correct position of the lid.
- Quantity of milk has to be between MIN level and MAX level.
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
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