MACHINE ASSISTANCE
Creatista & Creatista Plus
11.4 lbs
50 oz
6.7 x 16.1 x 12.2 in
19 bar
after 10 mins
2 years
Instructional Guides
Steam Wand Cleaning Procedure
Descaling
Reset to factory settings
First use
Milk Coffee Preparation - Single Cup
Milk Coffee Preparation - Two Cups
Latte Macchiato Preparation
Regular Coffee Preparation
Emptying the System before a period of non-use or for frost protection
Adjusting Regular Coffee Drinks
Navigation
Water Hardness
Adjusting Milk Coffee Drinks
Energy Saving
Daily Cleaning
Instructional Videos
Steam Wand Cleaning Procedure
Descaling
First use
Milk Coffee Preparation - Single Cup
Milk Coffee Preparation - Two Cups
Latte Macchiato Preparation
Regular Coffee Preparation
Daily Cleaning
FAQs & Troubleshooting
Steam Wand& Milk Frother Issues
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Check the outlet: plug, voltage, fuse.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Check steam tip for any blockages and ensure wand is lowered.
- Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43 F). For a better result, the milk must be newly opened.
- Check the milk froth setting.
- Use the Breville milk jug provided.
- Clean both the milk jug and steam wand after each use.
- Clean the steam wand. Navigate to Maintenance menu.
- Select Clean Steam Wand and follow the on-screen prompts.
- Use cold, potable water. Do not use highly filtered, demineralised or distilled water.
- Fill jug with appropriate milk volume.
- Minimum fill level as marked on the inside & outside of the jug.
- Maximum fill level as marked on the inside & outside of the jug.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
- Be sure to use the Breville milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature sensor.
- Check the temperture sensor in the drip tray is clean.
- Decrease the milk temperature setting.
- Preheat cup.
- Use the Breville milk jug provided.
- Check the milk jug is positioned on the milk jug temperature sensor.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
- Ensure the steam wand is lowered.
- Clean the Steam Wand.
- Navigate to Maintenance menu. Select Clean Steam Wand and follow the on-screen prompts.
Blinking Light Issues
- Machine turns OFF automatically. See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Check the outlet: plug, voltage, fuse.
- Machine display dims automatically after 2 minutes of non use.
- See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Adjust the screen brightness setting. Navigate to Settings menu. Select Screen Brightness. Turn the dial and Select High.
- Follow on screen prompt.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- Check steam tip for blockages. Use pin cleaning tool stored under the water tank to unblock each of the holes.
- Descale machine, if necessary.
- Complete a Clean Steam Wand cycle, if necessary.
- Check if the water tank is correctly positioned.
- If problem persists, call Nespresso at 877-964-6299.
- Descale the machine. Navigate to Maintenance menu.
- Select Descale and follow the on-screen prompts.
- A major fault has occurred.
- Visit Nespresso.com or call Nespresso at 877-964-6299 to contact your local service centre.
Coffee& Other Issues
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale the machine, if necessary.
- Preheat cup.
- Descale the machine, if necessary.
- Empty the capsule container.
- Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine)
- Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists, call Nespresso at 877-964-6299.
- Ensure capsule lever is closed.
- Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not put finger inside the machine) If problem persists, call Nespresso at 877-964-6299.
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press START/CANCEL or SELECT to turn to «ON-mode».
- If problem persists, call Nespresso at 877-964-6299.
- To save energy the machine will turn to OFF mode after 10 minutes of non use. See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».Troubleshooting
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
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Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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