MACHINE ASSISTANCE
Essenza Plus
7.94 lbs
33.8 floz
5.3 X 16.6 X 9.4 in
19 bar / 1,9 MPa /
after 9 mins
9-11
1 year
Instructional Guides
Connectivity Activation/Deactivation/
Connectivity Functions
Pairing
Energy saving
First use or after a long period of non-use
Descaling
Cleaning
Coffee Preparation
Programming the water volume
Emptying the system before a period of non-use or before a repair
Reset to factory settings
Water hardness setting
Get the App
Instructional Videos
First use or after a long period of non-use
Descaling
Cleaning
Programming the water volume
Water hardness setting
FAQs & Troubleshooting
Blinking Light Issues
- Check the power outlet, plug, voltage, and fuse. In case of problems, call Nespresso at 877-964-6299.
- It means machine is overheating or in an environment below 32° F. Please wait for all buttons to stop blinking, this will take a few minutes. During this time the machine cannot be used.
- If problem persists, call Nespresso at 877-964-6299
- Machine triggers descaling alert according beverages consumption usage. Descale machine
- Machine triggers descaling alert according beverages consumption usage. Descale machine immediately to avoid machine performance and coffee quality decrease
- Check that the machine is paired with your smartphone or tablet and that the Wi-Fi is connected to the machine. You can check the connectivity status of the machine via the App.
- Check that an order is configured and linked to the machine via the App.
- Check if an order is already ongoing. The One-Touch Order button will be active again once your current order is shipped.
- Send appliance to repair or call Nespresso at 877-964-6299.
- Firmware update in progress. Please wait a few minutes until the update has been completed. During this time the machine cannot be used.
- Once update has been completed, blinking will stop and machine will switch off.
Pairing& Wifi Connection Issues
- Check that the Bluetooth® on the smartphone or tablet is activated
- Check the compatibility of your smartphone or tablet with the machine
- Ensure the smartphone or tablet is placed next to the machine (max. distance 7.8inch / 7.8 inches) during the pairing
- Make sure to not turn on any microwave close to the machine during pairing.
- Go on the App "Name", click on "Machine status", then click on "Unpair this machine".
- Click on "unpair this device" to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
Coffee& Other Issues
- First use: fill water tank with warm water (max. 131° F) and run through machine.
- Water tank is empty. Fill water tank
- Descale if necessary; see Descaling section
- Flow speed depends on the coffee variety
- Descale if necessary; see Descaling section
- Preheat cup
- Descale if necessary
- Position capsule correctly. If leakages occur, call Nespresso at 877-964-6299.
- In case of problems, call Nespresso at 877-964-6299
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
Register your machine >