MACHINE ASSISTANCE
Vertuo Pop+
USA/CA: 120V, 60 Hz, 1500 W
MX: 127V, 60 Hz, 1650W
Vertuo Pop+: 7.9 lbs / 3.6 Kilogram
Vertuo Pop+ Deluxe: 8.1 lbs / 3.7 Kilogram
Vertuo Pop+: 25.4 fl oz / 750 ml
Vertuo Pop+ Deluxe: 37.2 fl oz / 1.1 L
8.6 X 14 X 10.4 in / 22 X 35.6 X 26.5 cm
1 year
Instructional Guides
Descaling
Reset to factory settings
First use or after a long period of non-use
Cleaning
Coffee Preparation
Emptying the system before a period of non-use, for frost protection or before a repair
Instructional Videos
Descaling
Reset to factory settings
First use or after a long period of non-use
Cleaning
Coffee Preparation
Emptying the system before a period of non-use, for frost protection or before a repair
FAQs & Troubleshooting
Top Questions★
Blinking Light Issues
- The machine has turned “OFF” automatically which occurs after 2 minutes of nonuse; push the button or “UNLOCK” the machine.
- Check the mains, plug, voltage, and fuse. If overheating is suspected, turn off, unplug, open head and let machine rest 30 mins.
- Check that handle is properly locked.
- If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position and that the handle is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
- Fill the water tank and push the button to start.
- Check that lever is properly locked.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding section in the user manual.
- Turn the machine to "OFF mode" by pushing the button for 3 seconds and then push it again to turn the machine ON. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- It will take some time before the coffee flow comes out (due to barcode reading and pre- wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine to “OFF mode” by pushing the button for 3 seconds and then push it again to turn the machine “ON”. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- During regular Coffee/Espresso preparation: 1) Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position. 2) Check that the handle is in “LOCKED” position. 3) Check that the water tank is filled.
- During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected. 2) Check that the handle is in “LOCKED” position.
- During Programming Volume: 1) Check if a capsule has been well inserted. 2) Please refer to the corresponding chapter.
- If problem persists:
1. Unlock the handle and open machine head.
2. Replace capsule (if needed).
3. Disconnect power cord from the outlet and plug the machine back into outlet after 10 seconds.
4. Close the head and press the button to turn “ON”, lock the lever and press again to start brewing. If problem persists, call Nespresso.
- Descaling needed: machine can be operated when alert appears only a few times after this alert before descaling becomes necessary.
Coffee& Other Issues
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
- Higher intensity coffees have the highest temperatures. Making sure the cup is close to the coffee outlet during the brew helps preserve heat. If adding milk, heat before adding. Start with hotter water in the tank. Folding the coffee helps with temperature. Leaving the head open let's heat escape, leave head closed.
- To save energy the machine will turn off after 2 minutes of non-use.
- The machine can be turned “OFF” manually at any time (when not in use) by pressing and holding the button for 3 seconds
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Check that the water tank is well positioned.
- Check tank for damage.
- Check tank valve connection.
- Check to make sure cup support or drip tray did not overflow.
- Check drip tray and cup support for damage.
- Descale if necessary.
- Perform the cleaning procedure twice.
- See paragraph on “Cleaning”.
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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