Promotion Terms & Conditions
Updated 20 March 2025
By taking part in this Nespresso GC 2025 Campaign promotion (“Promotion”), all persons participating herein (“Participants”) agree to be bound by these terms and conditions and the processing of your personal information according to the Privacy Notice at https://www.nespresso.com/my/en/legal.

JEWEL HUNT

Nespresso Coffee Promotion Mechanics in Direct Channels (Boutique, Nano Boutiques, Pop-Up Stores, E-comm and CRC)

i. Stand a chance to win RM1,000 worth of Club Credit when you purchase any of the Original Discovery Selection, Original Detective’s Coffee Selection, Original Thief’s Coffee Selection, Vertuo Detective’s Coffee Selection, or Vertuo Thief’s Coffee Selection assortment packs.
ii. 10 lucky scratch cards, with a prize of RM1,000 Club Credit each, have been inserted into the coffee assortment packs stated above. Those who wish to participate will need to search for the scratch card in their purchased assortment pack, and scratch off to reveal the hidden message.
iii. The ten (10) winning cards will reveal a secret code, whereas other cards will have a message encouraging customers to try again. If the customer has a winning card with the secret code, they should then follow the instructions stated on the card to redeem their prize.
iv. The ten (10) winners, who are in possession of the secret code written on the scratch card, must then call the Nespresso Toll-free line at 1800 80 7001, and answer a simple question to redeem the RM1,000 Club Credit.
v. Winners must have a valid Club Member account with Nespresso Malaysia to receive the RM1,000 Club Credit.
vi. Each winner must redeem the RM1,000 Club Credit via the Nespresso Toll-free line by 31st May 2025. After this date, the RM1,000 Club Credit will be void.
vii. Each participant is only eligible to redeem the prize one (1) time. In the event where a participant is in possession of multiple secret codes, the participant will only be able to redeem one (1) prize of RM1,000 in Club Credit.
viii. Once the RM1,000 Club Credit is credited in the winner’s Club Member account, the winner must utilize the RM1,000 Club Credit at the Nespresso Boutique, Nespresso Nano Boutiques, Nespresso Pop-Up Stores, Nespresso website www.nespresso.com, Nespresso Mobile App or Nespresso Toll-free 1800 80 7001 by 31st December 2025, after which, the RM1,000 Club Credit will be void.
ix. The RM1,000 Club Credit is non-refundable and non-transferable, and may neither be exchanged for a cash equivalent, nor used for any cancellation fee, or to purchase any subscription plan (where applicable).
x. The following groups of persons shall not be eligible to participate in this promotion:

• (a) Employees of Nestlé Products Sdn Bhd (Nespresso Malaysia) (“the Organiser”) and its group of companies and their immediate family members (spouse, children, parents, siblings, and their spouses); and
• (b) Employees of the Organiser’s agencies associated with the Promotion and their immediate families (spouse, children, parents, siblings, and their spouses).

Nespresso Machine Promotion Mechanics in Direct Channels (Boutique, Nano Boutiques, Pop-Up Stores, E-comm and CRC)

i. Enjoy discounts when you purchase the CitiZ Platinum or CitiZ Platinum & Milk coffee machines, with purchase of 20 coffee capsules.
ii. The offer is only applicable to the selected Original machines:

• CitiZ Platinum at RM824.25(RSP: RM1,099.00)
• CitiZ Platinum & Milk at RM1086.75 (RSP: RM1,449.00)
• Essenza Mini Bundle at RM786.75 (RSP: RM1,049)
• Lattissima One at RM1,199.25 (RSP: RM1,599)
• Lattissima Touch at RM1,424.25 (RSP: RM1,899)
• Gran Lattissima at RM1,799.25 (RSP: RM2,399)
• Aeroccino3 Milk Frother at RM336.75 (RSP: RM449)

Nespresso Machine Promotion Mechanics in Direct Channels (Boutique, Nano Boutiques, Pop-Up Stores, E-comm and CRC)

i. Get the Aeroccino3 Milk Frother for RM200 (original price RM449), when you purchase the Vertuo Pop in Candy Pink.
ii. The discount is applicable to the purchase of one (1) item per transaction only. Multiple redemptions of the discount as per stated above with each one (1) item purchase is allowed per member, throughout the campaign period.
iii. This offer is valid from 17 February 2025 to 12 May 2025 at the Nespresso Boutique, Nespresso Nano Boutiques, Nespresso Pop-Up Stores, Nespresso website www.nespresso.com, Nespresso Mobile App and Nespresso Toll-free 1800 80 7001 only.

Nespresso PwP Promotion Mechanics in Direct Channels (Boutique, Nano Boutiques, Pop-Up Stores, E-comm and CRC)

i. Get 20% off the Original Iconic Gift Set (156840) at RM150.80 (RSP RM188.50), when you purchase any Original range Nespresso machine.
ii. Get 20% off the Vertuo Candy Pink Gift Set (156841) at RM166 (RSP RM207.50) when you purchase the Vertuo Pop in Candy Pink.
iii. The discount is applicable to the purchase of one (1) item per transaction only. Multiple redemptions of the discount as per stated above with each one (1) item purchase is allowed per member, throughout the campaign period.
iv. This offer is valid from 17 February 2025 to 12 May 2025 at the Nespresso Boutique, Nespresso Nano Boutiques, Nespresso Pop-Up Stores, Nespresso website www.nespresso.com, Nespresso Mobile App and Nespresso Toll-free 1800 80 7001 only.

Nespresso Accessories Promotion Mechanics in Direct Channels (Boutique, Nano Boutiques, Pop-Up Stores, E-comm and CRC)

i. Receive 20% off the following Nespresso cups/cup sets:

• VIEW Gran Lungo Set (3780) at RM95.20 (RSP RM119)
• VIEW Recipe Glass Set (3782) at RM95.20 (RSP RM119)
• VIEW Espresso Cups & Saucers (3730/2) at RM71.20 (RSP RM89)
• VIEW Espresso & Lungo (3776) at RM159.20 (RSP RM199)
• PIXIE Espresso Istanbul (122661) at RM63.20 (RSP RM79)
• PIXIE Espresso Rio (122660) at RM63.20 (RSP RM79)
• PIXIE Espresso Paris (122520) at RM63.20 (RSP RM79)
• PIXIE Lungo Shanghai (125411) at RM71.20 (RSP RM89)
• PIXIE Lungo Cape Town (125412) at RM71.20 (RSP RM89)
• PIXIE Lungo Buenos Aires (125413) at RM71.20 (RSP RM89)
• Limited Edition Pantone Mug (137359) at RM55.20 (RSP RM69)
• REVEAL Espresso (124963) at RM135.20 (RSP RM169)
• REVEAL Espresso Mild (125010) at RM135.20 (RSP RM169)
• REVEAL Espresso Intense (3635/2) at RM135.20 (RSP RM169)
• REVEAL Aged Sumatra (3551) at RM143.20 (RSP RM179)
• REVEAL Cold Coffee Set (3581) at RM167.20 (RSP RM209)
• LUME Cappuccino Cup Set (3789) at RM103.20 (RSP RM129)
• LUME Lungo Cup Set (3793) at RM111.20 (RSP RM139)
• Barista Recipe Glass Small Set (130706) at RM103.20 (RSP RM129)
• Barista Recipe Glass Large Set (130708) at RM119.20 (RSP RM149)
• Vertuo Mug Set (3588) at RM127.20 (RSP RM159)
• Vertuo Double Espresso Set (3589) at RM127.20 (RSP RM159)
• Vertuo Gran Lungo Set (3591) at RM127.20 (RSP RM159)
• Vertuo Espresso Set (3590) at RM119.20 (RSP RM149)
• Limited Edition LUME Gran Lungo Cups (136491) at RM102.40 (RSP RM128)

• By participating in this Promotion, each participant agrees that Nespresso Malaysia, its affiliates, officers, directors and employees (“Relevant Persons”) shall not be liable for any loss, damage, or claims, of any kind arising out of or in connection with this Promotion to the extent the above is not caused by the act or omission of the Relevant Persons.
• To the extent permitted by law each participant and anyone entitled or agreed to act on his/her behalf, agrees to indemnify each of the Relevant Persons from any losses, damages, or & claims of any kind arising in connection with their participation in the Promotion.
• Nespresso Malaysia reserves the right, without prior notice and at any time to terminate or cancel the Promotion, in whole or in part, or modify the Promotion in any way, without liability to any person.
• This promotion is not valid for Nestle or Nespresso employees.
• Nespresso Malaysia, its agents, sponsors and/or representatives shall not be liable to perform any of their obligations in respect of the Promotion and the terms and conditions where they are unable to do so as a result of circumstances beyond their control and shall not be liable to compensate the Participants in any manner whatsoever in such circumstances.
• Nespresso Malaysia is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telecommunications network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
• The invalidity, illegality or unenforceability of any terms hereunder shall not affect or impair the continuation in force of the remainder of the terms and conditions of the Promotion.
• This Promotion and the terms of use and all matters arising there from are governed by Malaysia law and each participant agrees to submit to the exclusive jurisdiction of Malaysia courts.

Promotion Terms & Conditions
Updated 1 March 2025
By taking part in the Nespresso Machine Cashback in Coffee Vouchers Promotion (“Promotion”), all persons participating herein (“Participants”) agree to be bound by these terms and conditions and the processing of your personal information according to the Privacy Notice at https://www.nespresso.com/my/en/legal

Nespresso Machine Cashback in Coffee Vouchers in Authorised Retailers (Ban Hin Bee Electrical & Sincere Zone Electrical)

i. Customers who purchase a Nespresso Inissia coffee machine or Inissia & Aeroccino3 coffee machine bundle from the participating authorized retailers (as listed in paragraph (iii)) from 1st March 2025 to 31st December 2025 will receive coffee vouchers for future coffee purchases as detailed below: -

• Customers are limited to one (1) purchase of either Type A or Type B coffee machine, per email address, at any one (1) of the participating authorized retailers listed in paragraph (iii) below.
• For example, if a customer purchases one (1) Type A coffee machine at Ban Hin Bee Electrical physical outlet and successfully redeems the coffee vouchers, the said customer with the same email address who purchases either Type A or Type B coffee machines at any of the participating authorized retailers shall not be entitled to any further redemption of coffee vouchers.
• To receive the coffee vouchers, please follow the redemption instructions in paragraph (v) below.

• There must be a minimum purchase of 50 Nespresso Original Coffee Capsules in a single transaction/receipt;
• Vouchers cannot be stacked/combined within the same transaction/receipt, or with any other promotions.

• Ban Hin Bee Electrical;
• Sincere Zone Electrical

• (a) Full Name
• (b) Contact Number
• (c) Email Address
• (d) Home / Office Address
• (e) Machine Serial Number (found on the machine)
• (f) Proof of Purchase (Invoice / Receipt)
• (g) A completed and signed copy of the Nespresso Club Membership Registration Form (where applicable)

• (a) Nespresso Boutiques
• (b) Nespresso Website www.nespresso.com.my/en
• (c) Nespresso Mobile App
• (d) Nespresso Toll-Free Line: 1800 80 7001

• By participating in this Promotion, each participant agrees that Nespresso Malaysia, its affiliates, officers, directors and employees (“Relevant Persons”) shall not be liable for any loss, damage, or claims, of any kind arising out of or in connection with this Promotion to the extent the above is not caused by the act or omission of the Relevant Persons.
• To the extent permitted by law each participant and anyone entitled or agreed to act on his/her behalf, agrees to indemnify each of the Relevant Persons from any losses, damages, or & claims of any kind arising in connection with their participation in the Promotion.
• Nespresso Malaysia reserves the right, without prior notice and at any time to terminate or cancel the Promotion, in whole or in part, or modify the Promotion in any way, without liability to any person.
• This promotion is not valid for Nestle or Nespresso employees.
• Nespresso Malaysia, its agents, sponsors and/or representatives shall not be liable to perform any of their obligations in respect of the Promotion and the terms and conditions where they are unable to do so as a result of circumstances beyond their control and shall not be liable to compensate the Participants in any manner whatsoever in such circumstances.
• Nespresso Malaysia is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telecommunications network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
• The invalidity, illegality or unenforceability of any terms hereunder shall not affect or impair the continuation in force of the remainder of the terms and conditions of the Promotion.
• This Promotion and the terms of use and all matters arising there from are governed by Malaysia law and each participant agrees to submit to the exclusive jurisdiction of Malaysia courts.

Promotion Terms & Conditions
Updated 6 January 2025
By taking part in this Nespresso Unforgettable Favourites & Recipes 2024 Campaign promotion(“Promotion”), all persons participating herein (“Participants”) agree to be bound by these terms and conditions and the processing of your personal information according to the Privacy Notice at /my/en/legal.

Nespresso Original Starter Pack Machine Offer Mechanics in Direct Channels (Boutique, Nano Boutique, E-comm and CRC)
i. Inissia (Black/Red) Starter Pack at RM599 - inclusive with two (2) pre-selected coffee sleeves: Venezia and Ristretto.
ii. Get RM99 off when member adds on one (1) Aeroccino Black (3694-GB-BK) when purchase this starter pack.
iii. Purchase of one (1) starter pack machine is allowed per transaction only, and multiple purchases are allowed per member, throughout the campaign period.
iv. This offer is valid from 26 February 2024 – 31 December 2025 at the Nespresso Boutique, Nespresso website www.nespresso.com, Nespresso Mobile App and Nespresso Toll-free 1800 80 7001 only.
v. This promotion is not valid for Nestle or Nespresso employees.

Nespresso Vertuo Starter Pack Machine Offer Mechanics in Direct Channels (Boutique, Nano Boutique, E-comm and CRC)
i. Vertuo Next (Black/Red) at RM999 - inclusive with two (2) pre-selected coffees sleeves: Diavolitto and Melozio.
ii. Get RM99 off when member adds on one (1) Aeroccino Black (3694-GB-BK) when purchase this starter pack.
iii. Purchase of one (1) starter pack machine is allowed per transaction only, and multiple purchases are allowed per member, throughout the campaign period.
iv. This offer is valid from 6 May 2024 – 31 December 2025 at the Nespresso Boutique, Nespresso website www.nespresso.com, Nespresso Mobile App and Nespresso Toll-free 1800 80 7001 only.
v. This promotion is not valid for Nestle or Nespresso employees.

Nespresso Build Your Bundle Machine and Coffee Giftset Mechanics in Direct Channels (E-comm)

i. Enjoy 25% off when you purchase ONE (1) Original coffee machine and ONE (1) Original coffee pack (comprised of 50 Original coffee capsules).
ii. The discount is applicable to the selected Original coffee machine:

• Essenza Mini Intense Grey C30
• Essenza Mini Pure White C30
• Essenza Mini Piano Black C30
• Citiz Platinum Stainless Steel
• Citiz Platinum Titanium
• Lattissima One White
• Lattissima One Black

• Original Classic Morning Selection Pack (Comprised of one sleeve of Napoli, Ristretto, Venezia, Stockholm Lungo, Arpeggio)
• Coffee Afficionado Pack (Comprised of one sleeve of Nocciola, Venezia, Volluto, Rio de Janeiro, Scuro)
• Coffee Sommelier Pack (Comprised of one sleeve of Paris Espresso, Cosi, Nicaragua, Colombia, Roma)

• LUME Lungo Cups x2 (180ml)
• VIEW Bonbonniere Capsule Dispenser
• Aeroccino Milk Frother Black

Nespresso Build Your Bundle Machine and Coffee Giftset Mechanics in Direct Channels (E-comm)

i. Enjoy 15% off when you purchase ONE (1) Original coffee pack (comprised of 50 Original coffee capsules) and ONE (1) selected accessories.
ii. The discount is applicable to the selected Original coffee pack:

• Original Classic Morning Selection Pack (Comprised of one sleeve of Napoli, Ristretto, Venezia, Stockholm Lungo, Arpeggio)
• Coffee Afficionado Pack (Comprised of one sleeve of Nocciola, Venezia, Volluto, Rio de Janeiro, Scuro)
• Coffee Sommelier Pack (Comprised of one sleeve of Paris Espresso, Cosi, Nicaragua, Colombia, Roma)

• REVEAL Cold Coffee x 2 (550ml)
• Barista Recipe Small – Glass x 2 (350ml)
• Barista Recipe Large – Glass x 2 (450ml)
• TOUCH Travel Mug (345ml)
• VIEW Versilo Capsule Dispenser

• By participating in this Promotion, each participant agrees that Nespresso Malaysia, its affiliates, officers, directors and employees (“Relevant Persons”) shall not be liable for any loss, damage, or claims, of any kind arising out of or in connection with this Promotion to the extent the above is not caused by the act or omission of the Relevant Persons.
• To the extent permitted by law each participant and anyone entitled or agreed to act on his/her behalf, agrees to indemnify each of the Relevant Persons from any losses, damages, or & claims of any kind arising in connection with their participation in the Promotion.
• Nespresso Malaysia reserves the right, without prior notice and at any time to terminate or cancel the Promotion, in whole or in part, or modify the Promotion in any way, without liability to any person.
• This promotion is not valid for Nestle or Nespresso employees.
• Nespresso Malaysia, its agents, sponsors and/or representatives shall not be liable to perform any of their obligations in respect of the Promotion and the terms and conditions where they are unable to do so as a result of circumstances beyond their control and shall not be liable to compensate the Participants in any manner whatsoever in such circumstances.
• Nespresso Malaysia is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications Range failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telecommunications network or Ranges, computer onRange systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
• The invalidity, illegality or unenforceability of any terms hereunder shall not affect or impair the continuation in force of the remainder of the terms and conditions of the Promotion.
• This Promotion and the terms of use and all matters arising there from are governed by Malaysia law and each participant agrees to submit to the exclusive jurisdiction of Malaysia courts.

These terms and conditions govern your agreement with Nespresso Malaysia for a Nespresso subscription plan. By choosing to purchase a Nespresso subscription plan you accept these supplementary terms and conditions. These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at www.nespresso.com/my/

1. How Much is it?
   1. 1.1Your Nespresso subscription plan has a fixed cost, which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee, which varies depending on the subscription plan you select.
   2. 1.2 The first Monthly Fee will be payable at the time you sign up to the Nespresso subscription plan. The Monthly Fee is to be paid by credit card. The subsequent Monthly Fees will be payable every month on the same day of the month as when your subscription was activated.
2. Security Checks
   
   1. 2.1 To ensure that your credit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
3. What’s Included in the Nespresso Subscription Plan?
   
   1. 3.1 In order to purchase a Nespresso subscription plan, you must register as a Nespresso Member. When you purchase a Nespresso subscription plan, you agree to pay the Monthly Fee each month. In return for the Monthly Fee, you can regularly select Nespresso capsules or other products, which you can buy using your Nespresso Credit as described below. As a subscriber, you will also receive extra Nespresso Credit added to your account each month at no charge to you. This credit will be granted each month as soon as your subscription is active.
4. Monthly Nespresso Credit:
   1. 4.1 Each month, you will receive a fixed amount of Nespresso Credit that you can use to purchase Nespresso coffee or accessories on nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to the Monthly Fee for the subscription plan you select plus the extra credit that is free of charge to you – so if your Monthly Fee is MYR100, that MYR100 becomes MYR100 credit and in addition, you receive another MYR10 extra credit free of charge to you. Nespresso reserves the right to terminate the payment of the extra credit at any time without any reason.
   2. 4.2 All of the Nespresso Credit you are eligible to will be added to your Nespresso account that is linked to your Membership each month within 7 days of receipt of the Monthly Fee in cleared funds.
   3. 4.3 Make sure that you regularly select what goods you would like to purchase using your Nespresso Credit, as your Nespresso Credit will expire two years after the end of the subscription. Any unused Nespresso Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Credit by logging into your account on www.nespresso.com/my/.
   4. 4.4 Nespresso Credit is non-refundable and non-transferable and may not be exchanged for a cash equivalent, or to purchase any subsequent subscription plan.
5. How Long Does the Subscription Last?
   
   1. 5.1 The Nespresso subscription plan will go on as long as you continue to make your monthly payments. It can be terminated at any time of your choosing and this, without any penalties for you.
6. Terminating Your Subscription
   
   1. 6.1 If you wish to terminate your subscription, you may do so by accessing your my account/my subscriptions section on www.nespresso.com/my/ or by contacting our Customer Relationship Centre at 1800 80 7001. You will not be entitled to a refund for any Monthly Fees already paid at the date of termination.
7. Failed Payments
   
   1. 7.1 If you fail to pay the Monthly Fee when due, Nespresso’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. Nespresso Malaysia will freeze access to your Nespresso account after two failed monthly payments until such payment is made. Your subscription will hence be terminated. See section 8.1 for what happens to your credit after termination.
8. After the Termination
   
   1. 8.1After the termination of your subscription, any remaining Nespresso Credit will still be available for you to spend and will not expire until two years after notification of cancellation. Any additional Nespresso Credit that were added to your account each month and at no charge to you will stop.
9. Who Can Subscribe?
   
   1. 9.1 Customers must be at least 18 years old and reside in Malaysia. There is a limit of one Nespresso subscription plan per Nespresso Member.
10. Terms of Use
    
    1. 10.1 Nespresso reserves the right to change the subscription terms and condition from time to time and at our sole discretion. Should that be the case, we will provide adequate notification to subscribers affected by any such change.

NESPRESSO MACHINE SUBSCRIPTION PLAN: TERMS AND CONDITIONS

1. These terms and conditions govern your agreement with Nespresso Malaysia for a Nespresso Machine Subscription Plan. By choosing to purchase the Nespresso Machine Subscription Plan you accept these supplementary terms and conditions, in particular the 12-month minimum subscription term (the “Minimum Subscription Term”). These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at /my/en/legal.
2. These terms and conditions may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and conditions on a regular basis to be informed of these modifications. Amendments:
3. What are the current participating machines?
   Essenza Mini, Essenza Mini Bundle that includes an Aeroccino, Lattissima Touch, Atelier, Vertuo Next and Vertuo Pop.
4. Who can subscribe?
   Customers must be at least 18 years old and reside in Malaysia with a valid local address. There is a limit of one Nespresso subscription plan per Nespresso Member. Employees of Nespresso and its group of companies are not eligible to participate in this plan.
5. Do I have to be a Nespresso Club Member to purchase the Nespresso Machine Subscription Plan?
   If you are not already a Nespresso Club Member, you will need to register via /my/en/registration or one of our Boutiques to sign up for any of our subscription plans. There is a limit of one Nespresso Machine Subscription Plan per Nespresso Club Member.
6. How do the payments work?
   • Your Nespresso Machine Subscription Plan has a fixed cost which will be charged to you through a monthly fee that is payable in 12 consequent monthly payments for the duration of the Minimum Subscription Term (“Monthly Fee”). The Monthly Fee is a fixed fee which varies depending on the type of Nespresso Machine Subscription Plan you select (refer to section 6.3 below). There is an additional RM50 nominal charge for a Nespresso machine.
   • The first Monthly Fee, plus the RM50 nominal charge for the Machine Subscription Plan, will be payable at the time you sign up to the Nespresso Machine Subscription Plan. You shall pay the Monthly Fee by credit card (see section 11.2 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same date of the month as when your subscription was activated.
   • Nespresso Machine Subscription Plan

     Nespresso Machine Subscription Plan	Nominal charge	Monthly Fee	Monthly Nespresso Club Credit	Cancellation Fees
     Essenza Mini Plan	RM50	RM 80	RM 80	RM400
     Essenza Mini Bundle Plan	RM50	RM 120	RM 120	RM650
     Lattissima Touch Plan (Promotion ended on 17th September 2024)	RM50	RM 250	RM 250	RM1200
     Lattissima Touch Plan 2 (Effective 18th September 2024)	RM50	RM 200	RM 200	RM1200
     Vertuo Next Plan 1 (Promotion ended on 29th April 2024)	RM50	RM 150	RM 150	RM750
     Vertuo Next Plan 2 (Effective 12th February 2025)	RM50	RM 160	RM 160	RM750
     JAM Live Stream Vertuo Next Plan (Promotion ended on 12th November 2024)	RM50	RM 160	RM 160	RM750
     Vertuo Pop Plan (Effective 10th February 2025)	RM50	RM 140	RM 140	RM600
     Atelier Plan (Effective 10th March 2025)	RM50	RM 170	RM 170	RM1100

7. How do I purchase the Nespresso Machine Subscription Plan?
   • In order to purchase a Nespresso Machine Subscription Plan you must:
     a. go to the website /my/en/;
     b. click on the link to sign up to the type of machine subscription plan you prefer;
     c. complete the machine subscription plan registration form; and
     d. agree to the terms and conditions of the machine subscription plan.
     
   • When you purchase a Nespresso Machine Subscription Plan, you agree to pay the Monthly Fee each month for the duration of your subscription. Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Machine Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds. You may not upgrade or change your selected machine during the Minimum Subscription Term.
8. Monthly Nespresso Club Credit
   • In return for your payment of the Monthly Fee, each month you will receive a fixed amount of the Nespresso Club Credit (as described in section item 6.3 above). The Nespresso Club Credit will be placed in your Nespresso Club Membership account each month within 5 days of receipt of the Monthly Fee in cleared funds. You may use the Nespresso Club Credit to purchase Nespresso coffee, accessories or coffee machines on /my/en/, by phone 1800807001, or in our Nespresso Boutiques/ Nespresso Pop-Up Stores.You can check your current balance of Nespresso Club Credit by logging into your account on /my/en/.
   • The Nespresso Club Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the Cancellation Fee (as described in section 6.3 above) or to purchase any subsequent subscription plan.
9. Minimum Subscription Term
   The Minimum Subscription Term of 12 months for the Nespresso Machine Subscription Plan begins on the date on which your first Monthly Fee is received in cleared funds. After 12 months, your subscription will be automatically renewed until you decide to cancel it, as set out in section 10 below.
10. Cancelling your subscription during the Minimum Subscription Term
    If you wish to cancel your subscription before the end of the Minimum Subscription Term you may do so by contacting our Customer Relationship Centre at 1800 80 7001. If you cancel before the Minimum Subscription Term, you will be required to pay the Cancellation Fee (as described in section 6.3 above). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. You will not be able to sign up any new Nespresso subscription plan for 30 days from the date of cancellation. You will not receive any further Nespresso Club Credit as of the date of cancellation. However, upon cancellation, any Nespresso Club Credit that remains on your Nespresso Club Membership account will be available for your use 24 months from the date of the cancellation.
11. What happens after the 12-month Minimum Subscription Term?
    After the Minimum Subscription Term, your Nespresso Machine Subscription Plan will automatically roll on a month-to-month basis until you cancel it (i.e. you will continue to pay the Monthly Fee each month). By continuing your Machine Subscription Plan with us, Nespresso will credit 10% additional credit on top of your existing plan. Two weeks before the Minimum Subscription Term ends, you will receive an email reminding you that the Minimum Subscription Term is coming to an end.
    To cancel, you will need to contact our Customer Relationship Centre at 1800 80 7001. There is no cancellation fee if you cancel after the Minimum Subscription Term. Nespresso reserves the right to continue payments of the initial contractual value on a monthly basis until a notification of cancellation is received. Upon cancellation, any Nespresso Club Credit that remains on your Nespresso Club Membership account will be available for your use 24 months from the date of the cancellation.
12. Failed Payments
    If you fail to pay the Monthly Fee when due, Nespresso’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. Nespresso Malaysia will freeze access to your Nespresso Club Membership account if the Monthly Fees are outstanding for two months, and your subscription will hence be terminated. You will have to pay the appropriate Cancellation Fee (as set out in section 6.3 above) if the termination takes effect before the end of the Minimum Subscription Term.
13. Security checks
    To ensure that your credit card (VISA/ Master card) is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. We also reserve the right to perform a credit check. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
14. Use with other offers
    This Nespresso Machine Subscription Plan cannot be used in conjunction with any other Nespresso promotion, offer, privileges or discount. At any one time you may only subscribe to one Nespresso Machine Subscription Plan.
15. Tampering
    Nespresso reserves the right to terminate the subscription plan if any individual tampers with the subscription process. Tampering includes but is not limited to the utilisation of techniques designed to avoid payment of the fees owing under this subscription.
16. Miscellaneous
    • You are not allowed to transfer your Nespresso Machine Subscription Plan to another person.
    • Nespresso may, without prior notice, terminate the Nespresso Machine Subscription Plan (but this will not affect customers who have already signed up for it).
    • Nespresso’s decisions on all matters relating to this Nespresso Machine Subscription Plan are final.
17. Governing Law
    The present Terms & Conditions and all claims, disputes and controversies of any kind or nature arising in connection with the Nespresso Machine Subscription Plan or your subscription, shall be governed by and construed in accordance with the laws of Malaysia and each party shall submit to the exclusive jurisdiction of the courts of Malaysia.

1. Acceptance and Modification of the Terms of Use
   • Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
   • If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
   • The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
3. Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
4. Use of the Websites
   • You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
   • Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
5. Information Deemed Non-Confidential
   • Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
   • Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
   • By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
6. Disclaimer of Warranties
   • WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
   • Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
   • SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
   • Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.
7. Limitation of Liability
   • You access, use, browse and navigate on our Websites at your own risk and peril.
   • YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
   • ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
   • Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
8. Change of Information
   • The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
9. Availability of Products / Services
   • Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
10. Links
    • As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    • The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
11. Miscellaneous
    • The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    • The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    • In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    • The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

Nestlé Nespresso S.A.
8/2014
© 2003 Nestlé Nespresso S.A. All rights reserved.

(Versi Bahasa)

1. Penerimaan dan Penukaran tentang Syarat Penggunaan
   1. Akses anda dan penggunaan anda kepada laman sesawang Nestle dan Nespresso termasuklah syarikat-syarikat berkaitan, adalah tertakluk kepada terma penggunaan kami. Dengan memasuki laman sesawang ini, anda sedar, tahu dan telah membaca dan menerima terma penggunaan ini, yang dikemaskini dari masa ke semasa oleh kami.
   2. Jika kami membuat keputusan untuk mengubah Terma Penggunaan kami, kami akan meletak terma yang baru beserta tarikh pengubahan di laman sesawang kami. Oleh itu, kami menjemput anda untuk membaca Terma Penggunaan ini dari masa ke semasa untuk memudahkan anda memahami jika terdapat sesuatu yang diubah.
2. Hak Cipta Dan Harta Intelek
   1. Kandungan laman sesawang kami, termasuklah perkataan, tanda, logo, gambar rajah, gambar, rakaman, musik, lakaran dan susun atur, rekaan,teknologi, produk da proses adalah hak milik Nespresso dan syarikat-syarikat yang bergabung, digunakan dengan kebenaran tuan punya, dan mematuhi peraturan hak cipta, tanda dagangan, paten dan setiap harta intelek dan industri yang wujud di dalam perundangan.
   2. Kecuali seperti yang disebutkan di dalam Seksyen 3, tiada yang terkandung dalam laman sesawang kami boleh digunakan atau memberikan kebenaran kepada anda hak untuk menggunakan setiap kandungan laman sesawang kami.
3. Penggunaan Laman Sesawang Kami
   1. Anda boleh memuat turun, mempamerkan, atau mencetak kandungan laman sesawang kami,namun hanya untuk kegunaan peribadi, bukannya kegunaan komersial. Jadi anda dilarang sama sekali untuk menghasilkan semula kandungan laman kami setiap kandungan yang anda muat turun atau cetak. Kecuali anda mendapat kebenaran untuk melakukan kesemua itu.
   2. Nespresso sama sekali tidak menjamin atau mewakili bahawa setiap penggunaan anda mengenai kandungan laman mereka tidak akan melanggar hak pihak ketiga.
4. Maklumat yang Dianggap Tidak Sulit
   1. Apa-apa maklumat yang dikenal pasti sebagai peribadi yang anda beri melalui laman sesawang kami adalah dilindungi mengikut Dasar Privasi kami. Nespresso menyarankan agar anda membaca Dasar Privasi kami sebelum memberikan kami sebarang maklumat mengenai anda.
   2. Apa-apa informasi atau maklumat yang diberikan kepada Nespresso melalui laman sesawang, mel elektronik atau selainnya, ini termasuklah apa-apa data, soalan,komen, cadangan, gambarajah dan seangkatan dengannya, akan dianggap tidak sulit dan diperlakukan sebegitu. Apa-apa yang anda beri adalah milik mutlak Nespresso dan boleh digunakan sepenuhnya oleh Nespresso untuk sebarang tujuan. Secara spesifik, Nespresso boleh menggunakan sebarang idea, konsep, dan sebagainya. Setiap penggunaan tersebut adalah tanpa penghargaan kepada sesiapa yang memberikan maklumat tersebut, atau kepada sesiapa sahaja.
   3. Dengan memberikan maklumat tersebut, anda menjamin yang anda adalah tuan kepada maklumattersebut, danNespresso tidak akan melanggar sebarang hak pihak ketiga, dan Nespresso tidak bertanggungjawab dalam penggunaan maklumat yang diberikan.
5. Penafian Waranti
   1. TANPA SEBARANG PREJUDIS KEPADA SEKSYEN 6, SEGALA BAHAN, INFORMASI DAN KESEMUANYA YANG ANDA MENJUMPAI DI DALAM LAMAN KAMI ADALAH SEBAGAI "SEDIA ADA", DI DALAM KEBOLEHAN MEREKA UNTUK BERFUNGSI, DAN TANPA SEBARANG JAMINAN,DALAM BENTUK YANG JELAS ATAU TERSIRAT,TERMASUK SETIAP SATU DARIPADANYA, KEBOLEHDAGANGAN YANG TERSIRAT UNTUK SEBARANG TUJUAN.
   2. Nespresso tidak menjamin yang laman sesawang mereka akan mengikut jangkaan anda, tidak akan diganggu, tidak mengambil masa, selamat dari sebarang kesilapan.
   3. Sesetengah bidang kuasa mungkin tidak akan membenarkan sebarang had waranti, jadi sesetengah klausa di atas tidak sesuai untuk anda.
   4. Sebarang maklumat yang diperoleh daripada Nespresso, atau sebarang perkhidmatan yang diterima tidak akan menjamin apa-apa yang tidak disebut di dalam Terma Penggunaan ini.
6. Had Liabiliti
   1. Anda menggunakan laman kami,di atas risiko anda sendiri.
   2. Anda menerima dan mengenal pasti, yang Nespresso dan syarikat-syarikat yang bersekutu atau pihak-pihak lain yang terlibat dalam menyediakan laman sesawang ini, dipertanggungjawabkan atas sebarang kerosakan sama ada sengaja atau tidak sengaja, atau kerosakan imej, reputasi, kerugian atau penurunan keuntungan sesiapa sahaja(walaupun kerosakan ini diketahui atau tidak oleh Nespresso), yang mungkin didapati daripada akses anda, ataupun bertentangan dari ketidakbolehan penggunaan kandungan laman ini.
   3. Sebarang bahan dan kandungan yang dimuat turun atau dicetak adalah atas risiko anda sendiri. Nespresso menganggap tiada kerosakan atau virus yang boleh diakibatkan oleh penggunaan laman sesawang Nespresso terhadap peralatan anda.
   4. Nespresso mempunyai hak untuk masuk campur, mengubah dan membuang apa sahaja kandungan daripada laman sesawang mereka.Nespresso tidak akan bertanggungjawab atas sebarang kehilangan fungsi atau kandungan laman sesawang mereka, yang boleh mengakibatkan apa-apa sahaja kepada mana-mana pihak.
7. Perubahan Maklumat
   1. Kandungan laman sesawang kami mungkin tidak tepat.Nespresso berhak untuk mengubah, pembetulan dan penambah baikan kepada kandungan laman kami pada bila-bila masa tanpa sebarang notis dan tidak bertanggungjawab untuk memberitahu terlebih dahulu.
8. Kesediaan Produk
   1. Laman sesawang kami mungkin mempunyai informasi mengenai perkhidmatan dan produk kami, namun tidak semua perkhidmatan dan produk itu boleh didapati di setiap lokasi. Satu rujukan terhadap perkhidmatan dan produk kami seperti yang tertera di dalam laman sesawang kami tidak bermaksud ianya boleh didapati di semua lokasi.
9. Pautan
   1. Sebagai satu perkhidmatan kepada pengunjung kami, laman kami mungkin mengandungi pautan kepada laman sesawang lain yang tidak dikawal oleh Nespresso. Nespresso tidak boleh dipertanggungjawabkan untuk laman sesawang tersebut dan menolak segala tanggungjawab terhadap kandungan laman sesawang tersebut.
   2. Penghasilan pautan kepada laman sesawang kami adalah dilarang sama sekali tanpa memberitahu kami.
10. Lain-Lain
    1. Terma Penggunaan yang terkini menunjukkan satu persetujuan antara Nespresso dengan anda berkenaan akses dan segala penggunaan laman dan kandungan yang terdapat di dalam laman sesawang kami. Mana-mana terma dan syarat yang dikeluarkan oleh Nespresso yang berkaitan dengan sebarang pembelian produk, sebagai tambahan kepada Terma Penggunaan. Jika terdapat sebarang ketidaksamaan di antara kedua terma ini, terma yang lain akan mengikuti Terma Penggunaan ini.
    2. Jika Nespresso tidak mengendahkan sebarang pelanggaran undang-undang oleh anda dalam Terma Penggunaan ini, ataupun Nespresso tidak mengambil sebarang tindakan terhadap pelanggaran tersebut, jangan pula anda terus melanggar hak yang telah disebut di dalam Terma Penggunaan ini.
    3. Jika terdapat di dalam mana-mana klausa di dalam Terma Penggunaan ini yang salah dan melanggar undang-undang, kini atau pada masa hadapan, atau dengan arahan daripada mahkamah, maka peruntukan itu akan diikut. Manakala klausa-klausa lain masih diguna pakai di antara Nespresso dan anda.
    4. Tujuan penghasilan Terma Penggunaan ini adalah hanya untuk memudahkan anda, dan tidak akan mengubah terma dan syarat dalam apa jua keadaan.

Nestle, Nespresso, hak Cipta Terpelihara

1. Applicability of General Conditions of Sale
   • Each order placed with Nestlé Nespresso S.A. or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
   • By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on this website.
   • Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.
2. Registration
   • When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
   • Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.
3. Password
   • When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
   • You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
   • If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.
4. Orders
   • By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
   • Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.
   • Nespresso offers its products on this website within the limits of its available stocks.
5. Order Confirmations
   • The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
   • Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
   • The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
6. Prices
   • The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
   • Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
   • Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.
7. Customs Duties
   • When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
   • You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information
8. Delivery
   • All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
   • Nespresso does its utmost to ensure deliveries within three working days after receipt of an order.
   • Deliveries can only be made to the countries specified on this website.
9. Verification of Merchandise
   • It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
   • In case you observe damage or missing items, you must notify and file claim with the carrier and inform Nespresso within 7 days after the delivery. Nespresso shall in such a case provide you with identical replacement merchandise.
10. Returns
    • You have the right to return or exchange goods (excluding coffee & consumables) within 7 days from goods receipt only if:
      i. The product is damanged before receipt of the same by you, or
      ii. There is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original packaging, and (ii) is accompanied by the revelant original invoice issued within the same country.
      
      
    • For food safety requirements, no refund or exchange will be given for consumables (eg. coffee)
11. Payment
    • Invoices are sent after delivery of the merchandise and are fully payable within thirty days.
    • Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.
12. Late Payment
    
    • In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.
    • Nespresso reserves the right to refuse any new order until full payment of any overdue balance.
13. Machine Warranty
    • Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
    • Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.
14. After-Sales Service
    • If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
    • If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.
15. Limitation of Liability
    • The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
    • For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
    • Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.
16. Force Majeure
    • Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
    • In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.
17. Applicable Law and Forum
    • The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespresso company that invoices you for the order.
    • The exclusive forum is in the same country as that of the applicable law.
18. EasyOrder
    • Overview
      
      'EasyOrder' allows you to reorder and pay for your Nespresso capsules automatically based on a chosen frequency.
      
      The General Conditions of Sale automatically apply to any order placed through EasyOrder. In the event of a conflict between the General Conditions of Sale and the conditions related to EasyOrder, the conditions related to EasyOrder will prevail.
    • “Your order will ship soon” notification
      
      4 days before your recurrent order is shipped by us, you will receive a written notification via email to inform and remind you of the date of shipment, the details of your Product basket, the total price of your recurrent order and whether any of your selected products is out of stock.
    • Payment
      
      Payments shall be made by credit card. All recurrent orders will be billed to your credit card on the day of shipment.
      
      In the event that your credit card cannot be charged, Nespresso will place your order on hold and send you a notification that the payment could not be executed. Your order will be shipped upon receipt of your payment.
    • Modification and Cancellation
      
      You are entitled to cancel your EasyOrder subscription, cancel one or more standing orders or modify the product(s) basket, the frequency or any customer detail at any time free of charge. In the event that you cancel a specific order or your EasyOrder subscription until a day before your order is being shipped, you are entitled to refuse the delivery of the Product(s) and, in the event that you received the
      
      Product(s) to return the order in accordance with the present General Conditions of Sale.
    • Out of stock
      
      If one of the product(s) included in your standing order is out of stock at the moment of the “your order will ship soon” notification, we will notify you via the email. We will still ship your other standing orders on your requested frequency, unless the order is cancelled by you.
      
      You will not be charged for any product(s) which is out of stock.
    • Promotions with your EasyOrder account
      
      You will also have the possibility to benefit from ongoing general campaigns and promotions. Your EasyOrder subscription does not automatically take into account other promotional offers announced on or around the time of your standing order processing. To benefit from such a promotion, it is recommended to place a separate order and modify your next shipment date for your EasyOrder subscription.

8/2014
NESTLE Nespresso LTD.

Nespresso Privacy Notice

Effective: [4 June 2018]
Updated on: 21 December 2022

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

Telemetry Data.We may collect certain data captured by Nespresso coffee machines that are connected to wifi. Examples include the machine Serial Number, machine alerts or errors, and the type of coffees prepared by consumers, with the respective date and time.

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content.This refers to any content that you create and then share with Us on third-party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content and posts or PM you can leave on Nespresso social media pages. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third-party social networking”.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Email.We analyze your interactions with our content (e.g. click through, the opening of email) to provide you with personalized information based on your interests and preferences.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7.DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail to : /my/en/contactus or writing to us at [Nespresso Club, Level 22, 1 Powerhouse, No 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan], attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT<

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: /my/en/contactus

or writing to us at: Personal Data Protection Officer, Nespresso Club, Level 22, 1 Powerhouse
No 1, Persiaran Bandar Utama
Bandar Utama
47800 Petaling Jaya
Selangor Darul Ehsan.

or call our CRC on 1800 80 7001.

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

(Versi Bahasa)

Notis Privasi Nespresso

Berkuat kuasa: [4 Jun 2018]
Versi 2 : 21 Disember 2022

Sila baca notis privasi ("Notis") ini dengan cermat untuk memahami polisi dan amalan kami berkenaan dengan Data Peribadi anda dan bagaimana Kami mengendalikannya.

Notis ini menerangkan bagaimana Data Peribadi anda dikumpul, digunakan dan didedahkan oleh entiti-entiti Nespresso seperti yang disenaraikan di seksyen pengawal & hubungi kami (Seksyen 11) (“Nespresso”, “Kami”). Ia juga memberitahu anda bagaimana untuk mengakses dan mengemas kini Data Peribadi anda dan membuat pilihan yang tertentu tentang bagaimana Data Peribadi anda digunakan.

Notis ini meliputi aktiviti pengumpulan data secara luar talian dan atas talian, termasuk Data Peribadi yang dikumpul melalui pelbagai saluran seperti laman web, aplikasi, rangkaian sosial pihak ketiga, Pusat Perhubungan Pelanggan, Butik, jualan langsung dan acara-acara yang dianjurkan oleh Kami. Sila ambil perhatian bahawa Kami menggabungkan Data Peribadi yang dikumpul melalui satu kaedah (cth. melalui laman web Nespresso) dengan Data Peribadi yang dikumpul melalui kaedah lain (cth. melalui aktiviti luar talian Nespresso). Kami juga mungkin menggabungkan Data Peribadi yang dikumpul oleh entiti-entiti Nespresso yang berbeza. Sila rujuk Bahagian 8 untuk maklumat lanjut mengenai bagaimana untuk membantah perkara ini.

Sekiranya anda gagal untuk memberikan Data Peribadi yang diperlukan kepada Kami (Kami akan nyatakan kepada anda, sebagai contoh, menyatakan dengan jelas maklumat ini dalam borang pendaftaran), Kami mungkin tidak dapat menyediakan barangan dan/atau perkhidmatan kami kepada anda. Notis ini mungkin berubah dari semasa ke semasa (lihat Bahagian 11).

Notis ini memberikan maklumat penting dalam perkara-perkara berikut:

1. SUMBER DATA PERIBADI
2. DATA PERIBADI ANDA YANG KAMI KUMPUL DAN BAGAIMANA KAMI MENGUMPULNYA
3. COOKIES / TEKNOLOGI YANG SERUPA, FAIL LOG DAN WEB BEACONS
4. PENGGUNAAN DATA PERIBADI ANDA
5. PENDEDAHAN DATA PERIBADI ANDA
6. PENGEKALAN DATA PERIBADI
7. PENYIMPANAN DAN / ATAU PEMINDAHAN DATA PERIBADI ANDA
8. AKSES KEPADA DATA PERIBADI ANDA
9. PILIHAN ANDA TENTANG BAGAIMANA KAMI MENGGUNAKAN DAN MENDEDAHKAN DATA PERIBADI ANDA
10. PERUBAHAN TERHADAP POLISI KAMI
11. PENGAWAL DATA & HUBUNGI KAMI

1. SUMBER DATA PERIBADI

Notis ini terpakai kepada Data Peribadi yang Kami kumpul daripada anda melalui cara-cara yang diterangkan di bawah (rujuk Seksyen 2), daripada sumber-sumber berikut:

Laman web Nespresso. Laman web pengguna yang dikendalikan oleh, atau untuk Nespresso, termasuk laman web yang dikendalikan di bawah domain Kami sendiri/ URL dan laman web mini Kami di bawah rangkaian sosial pihak ketiga seperti Facebook ("Laman Web").

Laman Mobil/aplikasi mudah alih Nespresso Laman web/aplikasi mudah alih Nespresso untuk pengguna yang dikendalikan oleh atau untuk Nespresso seperti aplikasi telefon pintar.

E-mel, teks dan mesej elektronik yang lain. Komunikasi elektronik antara anda dan Nespresso.

Nespresso CRC. Panggilan ke Pusat Perhubungan Pelanggan kami (“CRC”).

Butik Nespresso. Kedai-kedai yang diuruskan oleh Nespresso.

Borang pendaftaran luar talian. Cetakan borang pendaftaran dan berkaitan yang Kami kumpul melalui surat menyurat, demonstrasi produk di kedai, pertandingan dan pelbagai promosi atau acara-acara lain.

Tempat Jualan. Penunjuk cara turut hadir di kedai-kedai pihak ketiga untuk membantu pendaftaran pseanan mesin dan kopi anda.

Data daripada sumber lain. Rangkaian sosial pihak ketiga (cth. seperti Facebook, Google) atau penyelidikan pasaran (sekiranya maklumbalas tidak di berikan berdasarkan anonimiti).

Data Telemetri. Kami mungkin mengumpul data tertentu yang terakam dari mesin kopi Nespresso yang disambungkan ke wifi. Contohnya termasuk Nombor Siri mesin, makluman atau kesilapan mesin, dan jenis kopi yang disediakan oleh pengguna, dengan tarikh dan masa masing-masing.

2. DATA PERIBADI YANG KAMI KUMPUL TENTANG ANDA DAN BAGAIMANA KAMI MENGUMPULNYA

Maklumat hubungan peribadi. Ini termasuk sebarang maklumat yang anda berikan kepada Kami yang membolehkan kami untuk menghubungi anda, seperti nama, alamat pos, alamat e-mel, butiran rangkaian sosial atau nombor telefon.

Maklumat log masuk akaun. Sebarang maklumat yang diperlukan untuk memberi akses kepada anda untuk mengakses masuk akaun anda. Contohnya termasuk ID log masuk/alamat e-mel, nama skrin, kata laluan dalam bentuk tidak boleh dipulihkan dan/atau soalan dan jawapan keselamatan.

Maklumat demografi dan minat. Sebarang maklumat yang menerangkan ciri-ciri demografi atau tingkah laku anda. Contoh-contohnya termasuk tarikh lahir, umur atau lingkungan umur, jantina, lokasi geografi (cth: poskod), produk-produk kegemaran, hobi dan minat serta maklumat isi rumah atau gaya hidup.

Maklumat teknikal mengenai komputer/peranti mudah alih. Sebarang maklumat berkenaan sistem komputer atau peranti teknologi lain yang anda gunakan untuk mengakses salah satu daripada laman web atau aplikasi Kami, seperti Protokol Internet (IP) yang digunakan untuk menyambung komputer atau peranti anda dengan Internet, jenis sistem pengendalian dan jenis pelayar web dan versinya. Sekiranya anda mengakses laman web atau aplikasi Nespresso melalui peranti mudah alih seperti telefon pintar, maklumat yang dikumpul sekiranya dibenarkan, ID peranti unik telefon anda, ID pengiklanan, geo-lokasi, dan lain-lain data peranti mudah alih yang sama.

Laman web/maklumat penggunaan komunikasi. Semasa anda melayari dan berinteraksi dengan laman web kami atau surat berita, teknologi pengumpulan data automatik akan digunakan untuk mengumpul maklumat tertentu berkenaan tindakan anda. Ini termasuk maklumat seperti rangkaian manakah yang anda klik, laman atau kandungan manakah yang anda lihat dan untuk berapa lama, dan maklumat lain yang serupa dan statistik tentang interaksi anda seperti masa-masa respon kandungan, kesilapan muat turun dan tempoh lawatan ke halaman tertentu. Maklumat ini diambil dengan menggunakan teknologi automatik seperti cookies (pelayar cookies, flash cookies) dan web beacons dan juga dikumpul melalui penggunaan perkhidmatan penjejakan pihak ketiga. Anda mempunyai hak untuk membantah penggunaan teknologi tersebut, untuk maklumat lanjut sila rujuk Seksyen 3.

Penyelidikan Pasaran & maklum balas pengguna. Ini termasuk maklumat yang anda kongsikan secara sukarela dengan kami mengenai pengalaman anda menggunakan produk dan perkhidmatan kami.

Kandungan Janaan-Pengguna. Ia merujuk kepada mana-mana kandungan yang dibuat dan dikongsi melalui rangkaian sosial pihak ketiga atau dimuat naik di salah satu laman web atau aplikasi kami termasuk rangkaian sosial seperti Facebook. Contohnya, gambar, video, cerita peribadi, media atau kandungan lain yang serupa dan hantaran atau Mesej Peribadi yang ditinggalkan di laman media sosial Nespresso. Sekiranya anda membenarkan, kami akan mengumpul dan menerbitkan kandungan pengguna yang dihasilkan berkaitan dengan pelbagai aktiviti termasuk pertandingan dan promosi lain, ciri-ciri laman web komuniti, penglibatan pengguna, dan rangkaian sosial pihak ketiga.

Maklumat rangkaian sosial pihak ketiga. Ini merujuk kepada apa-apa maklumat yang dikongsikan secara terbuka oleh anda di rangkaian sosial pihak ketiga atau maklumat yang merupakan sebahagian daripada profil anda di rangkaian sosial pihak ketiga (seperti Facebook) dan di mana anda membenarkan rangkaian sosial pihak ketiga untuk berkongsi dengan Kami. Contohnya termasuk maklumat asas akaun anda (seperti nama, alamat e-mel, jantina, hari jadi, bandar semasa, gambar profil, ID pengguna, senarai rakan-rakan, dan lain-lain) dan apa-apa maklumat tambahan lain atau aktiviti di rangkaian sosial pihak ketiga yang dibenarkan untuk dikongsi. Kami menerima maklumat profil rangkaian sosial anda (atau sebahagian daripadanya) setiap kali anda memuat turun atau berinteraksi dengan aplikasi web Nespresso di rangkaian sosial seperti Facebook, setiap kali anda menggunakan ciri rangkaian sosial yang bersepadu dalam laman Nespressso (seperti Facebook Connect) atau setiap kali anda berinteraksi dengan Kami melalui rangkaian sosial pihak ketiga. Untuk mengetahui lebih lanjut tentang bagaimana Nespresso memperoleh maklumat anda daripada rangkaian sosial pihak ketiga, atau untuk memilih keluar perkongsian maklumat rangkaian sosial tersebut, sila layari laman web rangkaian sosial yang berkaitan.

Maklumat Pembayaran dan Kewangan. Sebarang maklumat yang Kami perlukan untuk memenuhi pesanan atau yang anda gunakan untuk membuat pembelian seperti butiran debit atau kad kredit (nama pemegang kad, nombor kad, tarikh luput, dan lain-lain) atau lain-lain bentuk pembayaran (seperti yang disediakan). Dalam mana-mana kes, Kami mengendalikan pembayaran dan maklumat kewangan dengan cara yang mematuhi undang-undang, peraturan-peraturan dan piawaian keselamatan seperti PCI DSS.

Panggilan ke CRC. Komunikasi dengan CRC mungkin direkodkan mengikut undang-undang untuk keperluan operasi tempatan (contohnya untuk tujuan kualiti atau latihan) dan dalam kes-kes tertentu, diarkib sebagai bukti persetujuan bagi pemasaran langsung dan pemprofilan. Butiran kad pembayaran tidak direkodkan. Seperti yang diperuntukkan oleh undang-undang, anda akan dimaklumkan tentang rakaman tersebut pada awal panggilan.

>E-mel.Kami menganalisis interaksi anda dengan kandungan laman web kami (cth setiap kali anda klik, pembukaan e-mel) untuk memberikan anda maklumat yang dicipta berdasarkan minat dan pilihan anda sendiri.

3. COOKIES/TEKNOLOGI YANG SERUPA, FAIL LOG DAN WEB BEACONS

Cookies/Teknologi yang Serupa. Sila lihat Notis Cookie kami untuk mengetahui bagaimana anda boleh menguruskan tetapan cookie anda dan untuk mendapatkan maklumat terperinci mengenai cookie yang Kami gunakan dan tujuan-tujuan penggunaannya.

Fail-fail Log. Kami mengumpul maklumat dalam bentuk fail-fail log yang merekod aktiviti laman web dan mengumpul statistik tentang tabiat pelayaran anda. Entri ini dihasilkan secara automatik dan membantu kami untuk menyelesaikan masalah-masalah atau kesilapan, meningkatkan prestasi dan mengekalkan keselamatan Laman Web kami.

Web Beacons. Web Beacons (juga dikenali sebagai "pepijat web") adalah rentetan kecil kod yang menghantar imej grafik pada laman web atau dalam e-mel bagi tujuan memindahkan data kembali kepada Kami. Maklumat yang dikumpul melalui Web Beacons mungkin termasuk maklumat teknikal seperti Alamat IP serta maklumat tentang bagaimana anda bertindak balas terhadap kempen e-mel (contohnya pada waktu apakah e-mel dibuka, rangkaian manakah yang anda klik dalam e-mel dan lain-lain). Kami mungkin menggunakan Web Beacons di laman web kami atau memasukkannya ke dalam e-mel yang kami hantar kepada anda. Kami menggunakan maklumat Web Beacons untuk pelbagai tujuan, termasuk tetapi tidak terhad kepada, laporan trafik laman web, kiraan pelawat unik, pengiklanan, pengauditan dan laporan e-mel dan personalisasi.

4. PENGGUNAAN DATA PERIBADI ANDA

Perenggan-perenggan berikut menerangkan tujuan-tujuan Kami mengumpul dan menggunakan Data Peribadi anda dan pelbagai jenis Data Peribadi yang dikumpul bagi setiap tujuan. Sila ambil perhatian bahawa tidak semua kegunaan di bawah adalah relevan kepada setiap individu.

5. PENDEDAHAN DATA PERIBADI ANDA

Selain entiti-entiti Nespresso/Nestlé atau rakan kongsi dalam negara (yang bertanggungjawab bagi operasi Nespresso) yang dinyatakan di seksyen pengawal & hubungi kami (lihat Seksyen 11), Kami berkongsi Data Peribadi anda dengan organisasi pihak ketiga berikut:

Pembekal perkhidmatan. Ini adalah syarikat-syarikat luar yang Kami gunakan untuk membantu menjalankan perniagaan kami (cth. memenuhi pesanan, proses pembayaran, pengesanan penipuan dan pengesahan identiti, operasi laman web, syarikat penyelidikan pasaran, perkhidmatan sokongan, promosi, pembangunan laman web, analisis data, CRC, dan lain-lain). Pembekal perkhidmatan dan kakitangan yang terpilih hanya dibenarkan untuk mengakses dan menggunakan Data Peribadi anda bagi pihak Kami untuk tugas-tugas tertentu yang diminta untuk dijalankan berdasarkan arahan Kami dan dikehendaki menyimpan Data Peribadi anda secara sulit dan selamat. Seperti yang diperuntukkan undang-undang, anda boleh mendapatkan senarai pembekal-pembekal yang memproses Data Peribadi anda (lihat Seksyen 11 untuk menghubungi Kami).

Agensi laporan kredit / pemungut hutang. Setakat yang dibenarkan oleh undang-undang, agensi pelaporan kredit dan pemungut hutang adalah syarikat-syarikat luar yang Kami gunakan untuk membantu Kami mengesahkan kelayakan kredit anda (khususnya untuk pesanan dengan invois) atau untuk mengumpul invois tertunggak.

Syarikat-syarikat pihak ketiga yang menggunakan Data Peribadi anda untuk tujuan pemasaran mereka sendiri. Kecuali dalam situasi di mana anda telah memberi kebenaran, Kami tidak melesenkan atau menjual Data Peribadi anda kepada syarikat-syarikat pihak ketiga untuk tujuan pemasaran mereka sendiri. Identiti mereka akan didedahkan semasa mendapatkan kebenaran anda.

Penerima-penerima pihak ketiga menggunakan Data Peribadi atas sebab-sebab undang-undang atau disebabkan oleh penggabungan/pengambilalihan. Kami akan mendedahkan Data Peribadi anda kepada pihak ketiga atas sebab-sebab undang-undang atau dalam konteks suatu pemerolehan atau penggabungan (lihat Section 4 untuk maklumat lanjut).

6. PENYIMPANAN DATA PERIBADI ANDA

Seperti yang diperuntukkan undang-undang, Kami akan menggunakan Data Peribadi anda untuk tempoh selama yang perlu bagi memenuhi tujuan di mana Data Peribadi anda dikumpulkan (seperti yang dinyatakan di Seksyen 4 di atas) atau untuk mematuhi keperluan undang-undang yang berkenaan.

Data peribadi yang digunakan untuk menyediakan anda dengan pengalaman peribadi (lihat Seksyen 4 di atas untuk maklumat lanjut) akan disimpan untuk tempoh selama yang dibenarkan oleh undang-undang.

7. PENDEDAHAN, PENYIMPANAN DAN/ATAU PEMINDAHAN DATA PERIBADI ANDA

Kami menggunakan pelbagai langkah-langkah yang munasabah (seperti yang diterangkan di bawah) untuk menyimpan Data Peribadi anda secara rahsia dan selamat. Sila ambil perhatian, bagaimanapun, perlindungan ini tidak terpakai kepada maklumat yang anda kongsi di tempat awam seperti rangkaian sosial pihak ketiga.

Individu yang boleh mengakses Data Peribadi anda. Data peribadi anda akan diproses oleh kakitangan yang diberi kuasa oleh Kami, hanya setakat yang perlu dan perkara asas sahaja, bergantung kepada tujuan tertentu Data Peribadi anda dikumpulkan (cth. kakitangan Kami yang bertanggungjawab bagi urusan perkhidmatan pelanggan akan mempunyai akses kepada rekod pelanggan Kami).

Langkah-langkah yang diambil dalam persekitaran operasi. Kami menyimpan Data Peribadi anda dalam persekitaran operasi yang menggunakan langkah-langkah keselamatan yang munasabah untuk menghalang akses yang tidak dibenarkan. Kami mengikuti standard yang munasabah untuk melindungi Data Peribadi. Penghantaran maklumat melalui Internet, malangnya, adalah tidak sepenuhnya selamat dan walaupun Kami akan melakukan yang terbaik untuk melindungi maklumat peribadi anda, kami tidak dapat menjamin keselamatan data semasa penghantaran melalui laman web/aplikasi Kami.

Langkah-langkah yang perlu anda ambil. Adalah penting untuk anda, memainkan peranan dalam mengekalkan Data Peribadi anda selamat dan terjamin. Apabila mendaftar untuk akaun dalam talian, sila pastikan anda memilih kata laluan akaun yang sukar bagi orang lain untuk meneka dan jangan sesekali mendedahkan kata laluan anda kepada orang lain. Anda bertanggungjawab untuk merahsiakan kata laluan ini dan untuk penggunaan akaun anda. Jika anda menggunakan komputer awam atau berkongsi, jangan sesekali memilih untuk mengigat alamat ID log masuk/e-mel atau kata laluan dan sila pastikan anda log keluar daripada akaun anda setiap kali anda meninggalkan komputer. Anda juga perlu mengguna pakai apa-apa tetapan atau kawalan privasi yang kami sediakan dalam Laman Web/aplikasi Kami.

Pemindahan Data Peribadi anda. Penyimpanan serta pemprosesan Data Peribadi anda seperti yang diterangkan di atas memerlukan Data Peribadi anda dipindahkan/dihantar kepada, dan/atau disimpan di destinasi luar dari negara tempat tinggal anda terutamanya Switzerland dan Luxembourg. Kami juga akan memindahkan Data Peribadi anda ke negara-negara yang berada di luar Kawasan Ekonomi Eropah (Europian Economic Area) ("EEA") (cth. Nespresso lain/entiti-entiti Nestlé atau rakan kongsi dalam negara) termasuklah ke negara-negara yang mempunyai standard perlindungan data yang berlainan daripada yang terpakai di EEA. Kami (i) telah meletakkan standard klausa kontrak yang diperakui Suruhanjaya Eropah untuk melindungi Data Peribadi anda (dan anda mempunyai hak untuk meminta salinan klausa tersebut daripda Kami (dengan menghubugi Kami seperti di bawah) dan/atau (ii) akan bergantung di atas kebenaran anda (di mana dibenarkan oleh undang-undang).

8. AKSES KEPADA DATA PERIBADI ANDA

Akses kepada Data Peribadi. Seperti mana yang diperuntukkan undang-undang, anda, pengganti, wakil dan/atau proksi anda mempunyai hak untuk mengakses, dan meminta maklumat salinan fizikal atau elektronik tentang anda. Anda juga mempunyai hak untuk meminta maklumat mengenai sumber Data Peribadi anda.

Hak-hak ini boleh dilaksanakan dengan menghantar e-mel kepada:

https://www.nespresso.com/my/ms/contactus

atau menulis kepada:

Nespresso Club, Level 22, 1 Powerhouse, No 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan.

Sila lampirkan salinan ID atau butiran setaraf (jika diminta oleh Kami seperti yang dibenarkan undang-undang). Jika permintaan dikemukakan oleh individu lain selain daripada anda tanpa menyediakan bukti bahawa permintaan itu sah dibuat bagi pihak anda, permintaan itu akan ditolak. Sila ambil perhatian bahawa pengesahan maklumat yang diberikan kepada Kami hanya akan diproses tertaklu kepada, dan setakat yang dibenarkan oleh undang-undang.

Hak-hak lain (cth. Pengubahsuaian, pemadaman Data Peribadi). Seperti mana yang diperuntukkan undang-undang, anda, pengganti, wakil dan / atau proksi anda boleh (i) meminta pemadaman, pembetulan atau semakan Data Peribadi anda; (ii) menentang pemprosesan data; (iii) menghadkan penggunaan dan pendedahan Data Peribadi anda; dan (iv) membatalkan kebenaran kepada mana-mana aktiviti pemprosesan data Kami.

Sila ambil perhatian, dalam keadaan tertentu, kami mungkin tidak dapat memadam Data Peribadi anda tanpa memadam akaun pengguna anda. Kami juga mungkin perlu mengekalkan sebahagian daripada Data Peribadi yang anda pohon untuk dipadamkan bagi memenuhi tanggungjawab undang-undang atau kontrak Kami. Kami juga mungkin setakat yang dibenarkan oleh undang-undang untuk mengekalkan sebahagian daripada Data Peribadi anda untuk memenuhi keperluan perniagaan Kami.

Laman web kami mempunyai ciri-ciri khusus di mana anda boleh menyemak dan mengubah Data Peribadi yang anda berikan. Sila ambil perhatian bahawa Kami memerlukan pengguna berdaftar untuk mengesahkan identiti mereka (cth. log masuk ID/alamat e-mel, kata laluan) sebelum boleh mengakses atau membuat perubahan kepada maklumat akaun mereka. Ini membantu menghalang capaian yang tidak dibenarkan ke akaun anda.

Kami berharap bahawa Kami dapat memenuhi pertanyaan anda berkenaan cara kami memproses Data Peribadi anda. Bagaimanapun, sekiranya anda mempunyai masalah yang tidak dapat diselesaikan berkenaan pemprosesan Data Peribadi anda, anda juga mempunyai hak untuk mengadu kepada pihak berkuasa perlindungan data.

9. PILIHAN ANDA TENTANG BAGAIMANA KAMI MENGGUNAKAN DAN MENDEDAHKAN DATA PERIBADI ANDA

Kami sentiasa berusaha untuk menyediakan pilihan-pilihan berkenaan Data Peribadi yang anda berikan kepada Kami. Mekanisme-mekanisme berikut memberikan anda kawalan ke atas Data Peribadi anda:

Cookies/Teknologi yang sedemikian. Anda mengurus kebenaran anda melalui (i) solusi pengurusan kebenaran Kami atau (ii) anda boleh menetapkan pelayar anda untuk tidak menerima semua atau sebahagian cookies pelayar atau memberi amaran kepada anda apabila cookies sedang digunakan. Sila lihat Seksyen 3 di atas.

Pengiklanan, pemasaran dan promosi. Sekiranya anda ingin Nespresso berkongsi promosi produk dan perkhidmatan Kami melalui Data Peribadi yang diberikan, anda boleh menanda kotak yang terletak pada borang pendaftaran atau dengan menjawab soalan disampaikan oleh kakitangan pemasaran, CRC atau wakil-wakil butik kami. Jika anda memutuskan bahawa anda tidak lagi mahu menerima komunikasi tersebut, anda boleh berhenti melanggan daripada menerima komunikasi yang berkaitan pemasaran pada bila-bila masa, dengan mengikuti arahan yang diberikan dalam setiap komunikasi tersebut. Untuk memilih keluar komunikasi pemasaran yang dihantar oleh mana-mana medium termasuk rangkaian sosial pihak ketiga, anda boleh memilih untuk keluar pada bila-bila masa dengan melayari ke dalam laman web/aplikasi dan menyesuaikan profil akaun anda dengan tidak menandakan kotak berkenaan atau dengan menghubungi CRC kami. Sila ambil perhatian bahawa walaupun anda memilih keluar daripada menerima komunikasi pemasaran, anda masih boleh menerima komunikasi pentadbiran dari Kami seperti langganan atau pengesahan transaksi lain, notifikasi mengenai aktiviti-aktivti akaun anda (cth. pengesahan akaun, perubahan kata laluan, dan lain-lain), dan pengumuman-pengumuman penting lain yang tidak berkaitan dengan pemasaran.

Personalisasi (di luar dan atas talian): Seperti yang diperuntukkan undang-undang, sekiranya anda ingin Data Peribadi anda yang diberikan digunakan oleh Nespresso untuk menyediakan anda dengan pengalaman peribadi, anda boleh tandakan kotak berkaitan yang terletak pada borang pendaftaran atau dengan menjawab soalan disampaikan oleh kakitangan pemasaran, CRC atau wakil-wakil butik Kami. Jika anda memutuskan bahawa anda tidak lagi ingin mendapatkan manfaat daripada ini, anda boleh memilih untuk keluar pada bila-bila masa dengan melayari ke dalam laman web/aplikasi dan menyesuaikan laman keutamaan dalam profil akaun anda dengan tidak menandakan kotak berkenaan atau dengan menghubungi CRC kami.

10. PERUBAHAN NOTIS KAMI

Sekiranya Kami mengubah cara Kami mengendalikan Data Peribadi anda, Kami akan mengemas kini Notis ini. Kami mempunyai hak untuk membuat perubahan kepada amalan kami dan Notis ini pada bila-bila masa, sila semak dengan kerap untuk melihat kemas kini Notis Kami.

11. PENGAWAL DATA & HUBUNGI KAMI

Untuk bertanya soalan atau memberi komen mengenai Notis ini dan amalan privasi kami atau untuk membuat aduan mengenai pematuhan terhadap undang-undang privasi, sila hubungi kami di: https://www.nespresso.com/my/ms/contactus

atau hubungi CRC kami: 1800 80 7001

atau menulis kepada : Pegawai Perlindungan Data Peribadi, Nespresso Club, Level 22, 1 Powerhouse, No 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan.

Kami akan menerima dan menyiasat sebarang aduan tentang cara kami menguruskan Data Peribadi (termasuk aduan terhadap kesalahan Kami terhadap hak-hak anda di bawah undang-undang privasi terpakai).

1. By applying to be a member in the Club, you consent for Nespresso Malaysia, Division of Nestlé Products Sdn. Bhd. and any service providers, agents and contractors who provide administrative and business support to us and act on our behalf (“Authorised Third Parties”) (collectively “Nespresso” “us”, “we” or “our”) to process your personal information provided in the online application form for the membership application of the Club. This includes without limitation to disclose your name to the general public when you participate in our events by publishing your name, photographs and other personal information without compensation for advertising and publicity purposes.
2. We may also use your personal information for purposes of sending to you marketing and promotional information or materials about our products and/or services and any promotions, events, contests organised by us.
3. In the event that you agree to share and disclose personal information of a person whom you intend to refer to us, you acknowledge that you have obtained the consent of that person to share and disclose his/her personal information to us and to being contacted by us.
4. In respect of minors or individuals not legally competent to give consent, you confirm that they have appointed you to act for them and to consent on their behalf to the processing of their personal information in accordance with this privacy policy.
5. At times we may retain Authorised Third Parties to process your personal information. All such Authorised Third Parties are contractually bound to take reasonable measures to keep information secure and not to use your personal information in any way other than that which is specified here and in our Privacy Notice.
6. We are a global company and your personal information may be transferred across borders. We will ensure that the country your data is transferred to has similar or equivalent personal information protection laws in place, as set out in our Privacy Notice.
7. To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your personal information held by us.

   All your written requests or queries should be addressed to: 

   Address: Nestlé Products Sdn. Bhd.
   Level 22, 1 Powerhouse, No 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan.

   Or

   Web Form : /my/en/contact-us

   Or

   Call us : 1-800-80-7001 

8. Please note we require your personal information in order to process your membership application for the Club, without which we will not be able to process your application. If at any time you wish to withdraw (in full or in part) of your consent given previously to us, please contact us at the contact details provided above.
9. For a more detailed description of our privacy practices, please refer to our Privacy Notice. We reserve the right to update and amend this privacy policy or our Privacy Notice from time to time. 

(Versi Bahasa)

1. Dengan memohon untuk menjadi ahli Kelab tersebut, anda bersetuju untuk membernarkan Nespresso Malaysia, bahagian daripada Nestlé Products Sdn. Bhd. dan pembekal-pembekal perkhidmatan, ejen-ejen dan kontraktor-kontraktor yang memberikan sokongan pentadbiran dan perniagaan kepada kami dan bertindak bagi pihak kami (“Pihak-Pihak Ketiga Lantikan”) (secara kolektif “Nespresso” atau “kami") memproses maklumat peribadi anda yang dikemukakan dalam borang permohonan atas talian untuk memohon keahlian Kelab. Ini termasuk mendedahkan nama anda kepada masyarakat umum apabila anda menyertai acara kami dengan menerbitkan nama, gambar-gambar dan lain-lain maklumat peribadi anda tanpa pampasan untuk tujuan pengiklanan dan publisiti.


2. Kami juga boleh menggunakan maklumat peribadi anda bagi tujuan menghantar maklumat atau bahan-bahan pemasaran dan promosi mengenai produk kami, perkhidmatan, apa-apa promosi, acara atau pertandingan yang dianjurkan oleh kami.


3. Sekiranya anda bersetuju untuk berkongsi dan mendedahkan maklumat peribadi seseorang yang anda berhasrat untuk merujuk kepada kami, anda mengakui bahawa anda telah mendapatkan persetujuan daripada individu tersebut untuk berkongsi dan mendedahkan maklumat peribadinya kepada kami dan untuk dihubungi oleh kami.


4. Berkenaan dengan golongan bawah umur atau individu-individu yang tidak layak di bawah undang-undang untuk memberi kebenaran, anda mengesahkan bahawa mereka telah melantik anda untuk bertindak bagi pihak mereka dan untuk bersetuju bagi pihak mereka kepada pemprosesan maklumat peribadi mereka selaras dengan Privasi Polisi ini.


5. Pada masa tertentu kami mungkin melantik Pihak-Pihak Ketiga Lantikan untuk memproses maklumat peribadi anda. Semua Pihak-Pihak Ketiga Lantikan adalah terikat secara kontrak untuk mengambil langkah-langkah yang sewajarnya untuk menyimpan maklumat dengan selamat dan tidak menggunakan maklumat peribadi anda dalam apa jua cara selain daripada yang dinyatakan di sini dan dalam Notis Privasi kami.


6. Kami adalah sebuah syarikat global dan maklumat peribadi anda mungkin akan dipindahkan merentasi sempadan. Kami akan memastikan bahawa data anda hanya akan dipindahkan ke negara yang mempunyai tahap undang-undang perlindungan data yang sama atau setara, seperti yang dinyatakan dalam Notis Privasi kami.


7. Setakat mana undang-undang terpakai membenarkan, anda mempunyai hak untuk meminta akses kepada, meminta salinan, meminta untuk mengemaskini atau membetulkan, data peribadi anda yang disimpan oleh kami. 
   
   
   Semua permintaan atau pertanyaan bertulis anda hendaklah dialamatkan kepada:
   
   Alamat: Nestlé Products Sdn. Bhd., Nespresso Malaysia, Level 22, 1 Powerhouse, No 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan.
   
   Atau
   
   Borang Web:
   https://www.nespresso.com/my/en/contactus
   
   Atau
   
   Hubungi kami: 1-800-80-7001
   


8. Sila ambil perhatian bahawa kami memerlukan maklumat peribadi anda untuk memproses permohonan keahlian anda untuk Kelab tersebut dan tanpa maklumat yang diperlukan, kami tidak akan dapat memproses permohonan anda. Jika pada bila-bila masa anda ingin menarik balik (secara penuh atau sebahagian) kebenaran anda yang telah diberikan kepada kami, sila hubungi kami di butiran hubungan seperti yang dikemukakan di atas.


9. Untuk penerangan terperinci mengenai amalan privasi kami, sila rujuk kepada Notis Privasi kami. Kami berhak untuk mengemaskini dan meminda Privasi Polisi ini atau Notis Privasi kami dari semasa ke semasa.

This cookie notice applies to all Nespresso websites and mobile applications (“Nespresso Platform”).

1. What are cookies?

   Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

   We use the term "cookies" throughout this notice to also cover all similar tracking technologies, such as web beacons SDK, log files, pixel tags.

2. What types of cookies are used on Nespresso Platforms?

   We use the following types of cookies on Nespresso Platforms:

   Cookie categories	Lifespan
   Required cookies These cookies are required to enable core functionality and must be accepted for some Nespresso Platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Nespresso Platform will not function for you, for example, adding items to your basket, proceeding to checkout.	As long as necessary
   Functional and performance cookies These cookies help us improve or optimise the experience we provide. They allow us to measure Nespresso Platform usage and improve performance. These cookies help us understand how visitors interact with Nespresso Platforms and we use this information to improve the user experience and performance of Nespresso Platforms.	90 days
   Advertising cookies These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties such as advertisers. We may share this information with other parties, including our partners.	90 days
   Social media cookies These cookies are used when you share information using a social media sharing button on a Nespresso Platform. The social network will record that you have done this. This information may be linked to targeting/advertising activities.	90 days

3. Manage your cookie consent preferences

   You may access and change your cookie preferences at any time by clicking here.

4. Notice Update

   We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and new additional information. We will place updates on Nespresso Platforms and, where appropriate, we will notify of any changes by email.

5. Privacy Policy

   For further information about how your data is used (including controller details), please see our Privacy Notice

   This Cookie Notice was last updated 17/05/2019

(Versi Bahasa)

Dasar Cookies ini terpakai bagi semua laman web Nespresso dan aplikasi mudah alih (“Platform Nespresso”).

1. Apakah yang dimaksudkan dengan Cookies?

   Cookies ialah fail teks yang diletakkan dalam komputer anda oleh pelayar laman web yang anda kunjungi. Cookies kemudiannya dihantar semula ke laman web asal setiap kali selepas kunjungan dibuat atau ke laman web lain yang boleh dikenal pasti. Cookies digunakan untuk memastikan laman web beroperasi atau berfungsi dengan lebih cekap, termasuk sebagai pengumpulan informasi bagi pemilik laman web.

   Kami menggunakan terma “Cookies” bagi keseluruhan maksud dasar ini termasuk jejak teknologi, suar web SDK, fail log dan piksel tag.

2. Jenis – jenis Cookies yang digunakan di Platform Nespresso?

   Kami menggunakan jenis-jenis Cookies berikut di Platform Nespresso:

   Kelas Cookies	Jangka masa
   Cookies diperlukan Cookies ini diperlukan untuk membolehkan fungsian teras yang harus diterima bagi beberapa Platform Nespresso beroperasi. Ianya boleh digunakan untuk pengesahan, keselamatan atau tujuan setempat. Tanpa Cookies ini, perkhidmatan yang anda mahukan seperti menambah item ke dalam beg beli-belah, tidak dapat dilakukan. Jika anda tidak membenarkan Cookies ini, terdapat beberapa bahagian yang tidak dapat dilakukan seperti menambah item ke dalam beg beli-belah dan daftar keluar.	Selama mana diperlukan
   Cookies fungsian dan prestasi Cookies ini membantu kami meningkatkan atau mengoptimumkan pengalaman yang kami sediakan. Ianya membolehkan kami menentukan penggunaan Platform Nespresso serta meningkatkan prestasi yang kami sediakan. Cookies ini membantu kami mengenalpasti bagaimana pengguna berinteraksi dengan Platform Nespresso dan maklumat yang diperolehi digunakan untuk mempertingkatkan pengalaman dan prestasi pengguna pada Platform Nespresso.	90 hari
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   Cookies media sosial Cookies ini digunakan apabila anda berkongsi maklumat menggunakan butang media sosial pada Platform Nespresso. Jaringan sosial akan merekod tindakan yang telah anda lakukan. Maklumat ini mungkin dipautkan ke aktiviti pengiklanan atau sasaran tertentu.	90 hari

3. Uruskan pilihan persetujuan Cookies anda

   Anda boleh mengakses dan menukar pilihan Cookies pada bila-bila masa dengan klik di sini.

4. asar Kemas Kini

   Kami berhak untuk menukar dan membetulkan mana-mana bahagian pada Dasar ini. Sila rujuk laman ini dari masa ke semasa untuk menyemak maklumat tambahan. Kami akan mengemaskini di Platform Nespresso, dan di mana yang bersesuaian dan akan memaklumkan sebarang perubahan menerusi e-mel.

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   Dasar Cookies ini telah dikemaskini pada 11/02/2019

These Rules govern your conduct, agreement and the rights of Nespresso Malaysia and its affiliates (“Nespresso”) as relates to the Consumer Ratings and Review Service offered by Sprinklr (the "Service"). By submitting any Content to the Service, you agree to the following Rules. As used herein, Content means any text, photo, video, likeness or other material or information you provide to the Service.

These supplementary terms apply in addition to the General Terms of Use and Privacy Policy, which can be accessed at www.Nespresso.com/my/en/legal. If there is an inconsistency between these Rules, the General Terms of Use and Privacy Policy, these Rules will prevail for the Service in preference to the General Terms of Use and Privacy Policy.

If you do not agree to these Rules, please do not use the Service.

You agree that:

• If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries, you will disclose it in your submission;
• If you are a Nespresso employee, you have disclosed that relationship; and
• You do not work for any company or agency hired by Nespresso to promote and/or sell Nespresso’s products.

Submission of Content to the Service

You agree that:

• All Content and information about yourself that you submit is accurate, up to date, reflects your true opinion, and are based upon your actual experience with the product being reviewed;
• The Content you submit is original and was created by you;
• all "moral rights" that you may have in the Content have been voluntarily waived by you;
• Nespresso may use the Content for promotional and other purposes as set forth in these Rules and you will not be entitled to any compensation for such use.

You further agree that you shall not submit any Content that:

• Is known by you to be false, inaccurate or misleading;
• Infringes any third party’s copyright, patent, trademark, trade secret, rights of publicity, rights of privacy, moral rights or any other applicable personal or proprietary rights;
• Encourages or advocates any unlawful or unauthorized behavior or activity, or that violates any law, statute, ordinance or regulation;
• Is offensive, obscene, vulgar, or is inappropriate for a public, family friendly, and pet-friendly forum;
• Is, or may be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual or entity;
• Includes any information that references third party websites, addresses, email addresses, contact information or phone numbers; or
• Contains any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files.

Monitor

All Content that you submit may be used at Nespresso’s sole discretion. Nespresso reserves the right, but not the obligation, to:

• Monitor or review the Content you have submitted; - Condense, remove or refuse to post any Content submitted to the Service that Nespresso deems in its sole discretion to be inappropriate or to violate any of these Rules, without giving you notice; and
• Suspend or terminate your access to the Services as Nespresso may deem appropriate.

Nespresso does not guarantee that you will have any recourse through Nespresso to edit or delete any Content you have submitted. Ratings and written comments are generally posted in the next days. However, Nespresso has the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Nespresso, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of Nespresso, its agents, subsidiaries, affiliates, or third party service providers and their respective directors, officers and employees.

License to Use Content

By uploading or submitting any Content to the Service, you automatically grant Nespresso a world-wide, non-exclusive, royalty-free, irrevocable, transferrable, perpetual and sub-licensable license to publicly display or re-display, use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology whatsoever (including but not limited to Nespresso, websites, third party websites, online and off line advertising, marketing and promotional materials) throughout the world that is used by Nespresso or its agents in connection with the Service or the promotion or marketing of Nespresso, and its products and services.

You represent and warrant to Nespresso that you own all Content and/or have the unencumbered legal right to grant the above-referenced license to Nespresso, with respect to all Content that you submit. You also represent that such materials do not infringe on any third party copyrights or other third party intellectual property rights.

Release and Indemnification

You agree to release, indemnify and hold Nespresso, its parents, affiliated and subsidiary companies (and their respective officers, directors, agents, employees, and agents) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of or in connection with any breach of your representations and warranties set forth above, any breach of these Rules, or your violation of any law or rights of a third party.

Use of Your Email Address and Telephone Number

By submitting your email address and telephone number in connection with your rating and review, you agree that Nespresso and its third party service providers may use your email address and telephone number to contact you about the status of your review and for other administrative purposes.

Changes to the Rules

Nespresso reserves the right to modify or terminate the Service and these Rules for any reason, without notice, and without liability to you, or any third party. You are responsible for regularly reviewing these Rules so that you are apprised of any changes.

© 2019 Nestlé
Last Update 10/2019