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Nespresso Services
Nespresso Members benefit from personalized services, so that you can enjoy your coffee your way.
Place Your Order Any Way You Like
Order your capsules conveniently through our official website, mobile app, or by phone—choose the solution that best fits your needs
Website
Order your capsules online conveniently from the comfort of your own home. Enjoy free delivery with every machine purchase, or with spend a minimum of MYR 200. To have your order reach on time, it takes up to 2-3 working days for West Malaysia and up to 5-7 working days for East Malaysia.
Nespresso App
The Nespresso App allows you to easily order your coffee with just a click. You can also find a nearby boutique, recycling point or retailer, and stay updated on the latest Nespresso news and member-exclusive offers.
Boutique
Experience the world of Nespresso at your nearest boutique. You're welcome to discover and taste the full range of Nespresso coffee with our Coffee Specialist. They will be happy to help you choose the perfect selection to suit your personal taste.
Phone call
Our Coffee Specialists are available to advise you on your coffee selection and to make sure your order will be delivered as per your request. Just give us a call at 1800 80 7001, available from Monday to Sunday (8am - 10pm)
Flexible Delivery Options
Get your order your way with normal delivery for convenience or boutique pick-up for a personal touch. Choose your solution!
Standard Delivery
Creating an account with us will give you full access to everything Nespresso. Including the delivery of your favourite capsules when it’s most convenient for you.
Boutique Pick Up
Products offered for this service includes capsules and selected machines only. Some online-exclusive coffee assortment packs, machine subscriptions and accessories may not be available for Boutique Pick-Up service.
Comprehensive Machine Care
Experience machine care with our assistance, technical diagnosis, and repair services tailored to meet your needs.
Self-Assistance with Video Guide
For easy maintenance at home, find tips for cleaning, descaling, and programming your Nespresso machine, or troubleshooting issues. Visit the Machine Assistance page for helpful videos.
Technical Diagnosis
Get an immediate diagnosis of your machine and the best solution for your needs with direct phone assistance. Contact one of our Coffee Specialists at 1800 80 7001, or request a call-back. We’re available from Monday to Sunday (8am - 10pm)
Repair Services & Temporary Machine Loan
The Machine Assistance Package* is available for Nespresso machines requiring repair within a 2-year warranty.
This package includes:
- Collection of your machine from your home or a chosen address
- A loan Nespresso machine during the repair period (subject to availability, excludes Aeroccino3 Milk Frother)
- Repair and full component check of your machine
- Return of your machine to the collection address
- An additional 6-month repair warranty* after return
- For more details, call 1800 80 7001 (toll-free).
*Terms and conditions apply; only covers repaired parts.
Recycling Made Easy
We are committed to delivering premium coffee, responsibly. Together we can minimize our impact, that’s why we make it easy for you to recycle.
Recycling Points
Incorporate capsule recycling into your coffee ritual for a feel-good experience with your Nespresso. Just pick up a Recycling Bag at your nearest Nespresso Boutique and drop it off when full.
Recycling @ Home
You can also join in the Recycling@Home initiative. When the courier delivers your next order to your home, simply pass him the Recycling Bag.
