I received my machine as a gift in 2022. However, over 6 months later I had a connection issue between my phone and the machine. I wasn’t able to run any maintenance via Bluetooth. After calling Nespresso and troubleshooting they deemed it needed replacement. I received my replacement and pairing my phone to the machine worked fine. But no more than a month later it would stop pairing, so yet again I couldn’t run the maintenance programs or check for firmware updates. Still to this day my phone and machine have issues communicating. I’ve since purchased a brand new phone and the problem still exists. I’ve rest the machine many times, removed the app from my phone. Restarted my phone, reset the network settings and still have issues. No point in selling a product and advertising these features if they don’t actually work. As for the coffee yes it’s nice and convenient, but being locked into an ecosystem with these pods is a disgrace. At least with the old machine I had I could order third party pods. I’ve also noticed that Nespresso constantly brings out variations or limited editions to the original line, but leaves the Vertuo line out? I’m sure this is some marketing ploy to try get original owners to buy their products, as they are losing business to other coffee producers. Us Vertuo owners get left out throughout the year when it comes to limited editions and even when they do bring them out they sell out quickly and never bring them back. It wouldn’t be hard to take one lot of coffee and put it into a different shaped pod? Do yourself a favour and buy a proper coffee machine, so you aren’t locked into this crap system.

I want to give it 2.5 stars. Half the time it's great and I love the flexibility of different style coffees. Although I have nothing but machine issues since purchasing in2021. My last machine lasted over 10 years without a single fault. I won't be buying another one.