Subscription+ allows you to set up recurring orders, delivered at the frequency of your choice. As a subscriber, you receive a 10% discount on coffee and a 20% discount on food and bites in your recurring orders. There are no contractual commitments or fees for using the program, and you can cancel your subscription at any time. You can modify or skip your order up to 24 hours before the date of your next order on your account in the “My account/My recurring orders” section, or by contacting the Nespresso Club at 1-855-325-5781.
After signing up for Subscription+, you will receive an email confirming the creation of your recurring order.
This email will contain a link to the “My account/My recurring orders” section where you can view or modify your recurring orders.
You will also receive a reminder email 4 days before each order date, with order details and the option to modify it up to 24 hours before. Payment will be charged on the date your order is prepared. Finally, you'll receive a confirmation email when your order has been shipped.
No, the discounts of 10% on coffee and 20% on food & bites are applicable to recurring orders. They do not apply to one-time ad hoc orders.
If one or more of the items included in your recurring order is out of stock, you will be notified in the reminder email sent 4 days before the date of your order. In the event of an out-of-stock item, your order will still be shipped, but only with the available products. You will only be charged for the products that are actually shipped.
There is no fee for creating, modifying or cancelling your Subscription+ Recurring Order. You may see a temporary pending charge of $1 on your credit card to validate the recurring payment.
You can modify or skip your order up to 24 hours before the date of your next order on your account in the section “My account/My recurring orders” or by contacting the Nespresso Club. You can cancel your subscription at any time.
No, Subscription+ is exclusively available for recurring orders placed online at www.nespresso.com, on the Nespresso mobile app, through the Nespresso Club via phone 1-855-325-5781, through our LiveChat at /ca/en/#live-chat.
Absolutely! As a Nespresso Club member, you can benefit from Club promotions as long as you meet the specified conditions. However, please keep in mind that in order to benefit from promotional offers, you will need to place a separate order. These promotions cannot be applied to recurring orders. If you find yourself with an excess of Nespresso capsules, you have the option to skip your next recurring order to manage your inventory effectively.
