Shipping and Returns

DELIVERY / PICK-UP

DELIVERY

Option	Cost	Detail
Standard Delivery	$8.95	- Free delivery on all orders over $75. Delivery delays in metropolitan areas: 2-4 business days and in other areas: 3-6 business days. Orders placed after 4PM (EST) or during the weekend will be processed the following business day. - Standard Delivery is FREE for orders above $75 before taxes.
Same Day Delivery	$11.95	See the applicable Montreal greater area delivery zones: Baie-d'Urfé Hampstead Montréal-Nord Beaconsfield Île Bizard Montréal-Ouest Blainville Kirkland Pierrefonds Boisbriand Lachine Pointe-Claire Bois-des-Filion Lasalle Rosemère Boucherville Laval Sainte-Anne-de-Bellevue Brossard Longueuil Sainte-Thérèse Côte Saint-Luc Lorraine Saint-Laurent Dollard-des-Ormeaux Mont Royal Senneville Dorval Montréal Verdun Montréal-Est Westmount See the applicable Greater Toronto area delivery zones: Ajax Maple Richmond Hill Aurora Markham Brampton Milton Scarborough Burlington Mississauga Thornhill Concord Newmarket Toronto Don Mills North Peel Regional Municipality Weston Downsview North York Whitby (Excluding postcodes beginning with L0H) East Mills Oakville Willowdale Etobicoke Oshawa Woodbridge Hamilton Pickering (Excluding postcodes beginning with L1Y) York Orders must be placed between 12 AM EST and 12:30 PM EST for the Montreal area and between 12 AM EST and 11:30 AM EST for the Toronto area to receive it the same day by 9 PM EST.
Next Business Day Delivery	$25.00	This option is currently unavailable

Option

Cost

Detail

Standard Delivery

$8.95

- Free delivery on all orders over $75.
Delivery delays in metropolitan areas: 2-4 business days and in other areas: 3-6 business days.
Orders placed after 4PM (EST) or during the weekend will be processed the following business day.

- Standard Delivery is FREE for orders above $75 before taxes.

Same Day Delivery

$11.95

See the applicable Montreal greater area delivery zones:

Baie-d'Urfé
Hampstead
Montréal-Nord
Beaconsfield
Île Bizard
Montréal-Ouest
Blainville
Kirkland
Pierrefonds
Boisbriand
Lachine
Pointe-Claire
Bois-des-Filion
Lasalle
Rosemère
Boucherville
Laval
Sainte-Anne-de-Bellevue
Brossard
Longueuil
Sainte-Thérèse
Côte Saint-Luc
Lorraine
Saint-Laurent
Dollard-des-Ormeaux
Mont Royal
Senneville
Dorval
Montréal
Verdun
Montréal-Est
Westmount

See the applicable Greater Toronto area delivery zones:

Ajax
Maple
Richmond Hill
Aurora
Markham
Brampton
Milton
Scarborough
Burlington
Mississauga
Thornhill
Concord
Newmarket
Toronto
Don Mills
North Peel Regional Municipality
Weston
Downsview
North York
Whitby (Excluding postcodes beginning with L0H)
East Mills
Oakville
Willowdale
Etobicoke
Oshawa
Woodbridge
Hamilton
Pickering (Excluding postcodes beginning with L1Y)
York

Orders must be placed between 12 AM EST and 12:30 PM EST for the Montreal area and between 12 AM EST and 11:30 AM EST for the Toronto area to receive it the same day by 9 PM EST.

Next Business Day Delivery

$25.00

This option is currently unavailable

PICK-UP

Option	Cost	Detail
Pick-up at Post Office	$8.95	- Place order online or over the phone. Ready for pick-up within 2 to 6 business days, at the Post Office of your choice. - Pick-up at Post Office is FREE for orders above $75 before taxes.
Pick-up at Nespresso Boutique*	FREE	This option is available in selected boutiques. Visit this page for all the information about Boutique Pick ups.

* Only available in selected Nespresso Boutiques

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return	Detail
Machines & Non-Food Accessories	Nespresso accepts returns for machines and non-food accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice. Nespresso Gift cards and all food products, including coffee capsules are final sale. All machines and accessories, purchased between November 2nd and December 24th, 2024, unused and unopened only, can be returned with the original invoice, until January 7th, 2025. All machines and accessories, purchased from December 25th, 2024, unused and unopened only, can be returned with the original invoice, within 14 days. All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to: Nespresso Canada Returns 151A Avenue Réverchon Pointe-Claire, QC H9P 1K1 Please note: - Items returned after the 14-day policy will not be credited - That in-person returns and machine repair requests are not accepted at the aforementioned address - Your member account will be credited within 30 days of the reception of the item - We strongly recommend using a traceable method of shipping to track and ensure its delivery. Save your shipping receipt or take note of the tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note, however, that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding. You may also return your machine directly to a Nespresso Boutique. Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer.
Coffee & Food Products	All food products (including but not limited to coffee capsules, cookies, sugar sticks, and flavoured syrups) are final sale and cannot be returned once they have been purchased.

Type of Return

Detail

Machines & Non-Food Accessories

Nespresso accepts returns for machines and non-food accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice.

Nespresso Gift cards and all food products, including coffee capsules are final sale.

All machines and accessories, purchased between November 2nd and December 24th, 2024, unused and unopened only, can be returned with the original invoice, until January 7th, 2025.

All machines and accessories, purchased from December 25th, 2024, unused and unopened only, can be returned with the original invoice, within 14 days.

All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada Returns
151A Avenue Réverchon
Pointe-Claire, QC H9P 1K1

Please note:

- Items returned after the 14-day policy will not be credited

- That in-person returns and machine repair requests are not accepted at the aforementioned address

- Your member account will be credited within 30 days of the reception of the item

- We strongly recommend using a traceable method of shipping to track and ensure its delivery. Save your shipping receipt or take note of the tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

Should you have any questions, please click here to contact us. If you prefer to speak directly with one of our Coffee Specialists, you may call 1-855-325-5781. Please note, however, that we are experiencing a high volume of calls. We apologize for the inconvenience and thank you for your understanding.

You may also return your machine directly to a Nespresso Boutique.

Any machine purchased from a retailer or other website must be returned to its original seller.
Please be informed that we do not accept returns for machines purchased through a retailer.

Coffee & Food Products

All food products (including but not limited to coffee capsules, cookies, sugar sticks, and flavoured syrups) are final sale and cannot be returned once they have been purchased.