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Nespresso Services
A man and woman discuss over Nespresso coffee. Experience Nespresso's quality.As a Nespresso Member, you benefit from a range of personalized services. Read below and discover more.
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Customer Care -
Ordering -
Recycling -
Delivery -
Pickup
Machine Assistance Videos
Would you like to keep your machine running smoothly? We offer advice and tips on how to clean, descale and program your coffee machine, or maybe solve potential issues.
Select your Nespresso machine here and let us guide you with our videos.
Customer care
Questions about your machine? We're here to help.
Do you need assistance?
• Contact the Nespresso Club at 1-855-325-5781 (Toll-free number)
• For general inquiries, we are available Monday to Friday from 8 a.m. to 10 p.m. (EST) and Saturday and Sunday from 8 a.m. to 8 p.m. (EST)
• For machine support questions, we are available Monday - Friday 8:00 a.m. - 10:00 p.m. (EST) and Saturday 8:00 a.m. - 8:00 p.m. (EST)
• If a repair is necessary, the machine assistance service includes a turnkey service where the transport and repair of your machine is taken care of. *
* Service offered if your machine is still covered by the manufacturer's warranty. Preferential rates apply if the machine is no longer under warranty. Consult the conditions with the Nespresso Club. Subject to availability.
Returns
Return Policy
Nespresso accepts returns for machines and accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice.
Nespresso Gift cards and all food products, including coffee capsules are final sale.
All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense. Please include the proof of purchase, with the returned item circled, and send it to:
Nespresso Canada Returns
151A Avenue Réverchon Pointe-Claire, QC H9P 1K1
Please note:
Items returned after the 14-day policy will not be credited
That in-person returns and machine repair requests are not accepted at the aforementioned address
Your member account will be credited within 30 days of the reception of the item
We strongly recommend using a traceable method of shipping to track and ensure its delivery
Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer. You may also return accessories or machines directly to a Nespresso Boutique.
Order Online
Receive your coffee, your way
Order your coffee online and have it delivered to the address of your choice.
And to make it even more convenient, you can also sign-up for recurring orders so that you will never run out of your favourite coffee.
Order on your
Mobile Device
Access Nespresso on your smart phone
Connect with us using our mobile app. And enjoy Nespresso customer services, including ordering your favourite coffee. Anytime. Anywhere.
We currently deliver your order within 2 to 3 business days* and we also have other flexible delivery options available to meet your needs.
*2 to 3 business days delivery on every order placed on weekdays before 4:00 PM (Eastern Time). Free delivery is automatically applied on orders of $75 and more before taxes.
Enjoy the convenience of the Mobile App
• Easily order your coffee
• Find your nearest boutique
• Stay up to date on the latest Nespresso news
Order in your boutique
Place your order at one of our Boutiques
Experience the world of Nespresso at your nearest Boutique. Here, you’re invited to discover and taste our full range of coffees. Our Coffee Specialists are available to help guide your coffee selection to suit your personal taste.
Order By Phone
Nespresso is just a phone call away
Our Coffee Specialists are available to help place your order, by calling 1-855-325-5781.
Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).
*2 to 3 business days delivery on every order placed on weekdays before 4:00 PM (Eastern Time). Free delivery is automatically applied on orders of $75 and more before taxes.
New! Order By livechat
Why not place your order via chat?
Receive tailored coffee recomendations and place your order via livechat with one of our Coffee Specialists from:
Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).
Recurring order
Never run out of your Nespresso coffees
Capsule ordering has never been faster. Or easier.
With Nespresso Easy Ordering you can set up automatic and recurring orders that will be delivered to you. Whenever you want.
Reordering Alert
Your assistant to re-order
You can program a reordering email alert in your online account to remind you when it is time to order your coffee based on your usual order frequency.
Recycling Points
How can you recycle your capsules?
By adding capsule recycling to your coffee ritual, your Nespresso coffee doesn’t just taste good. It feels good too.
• Nespresso offers different recycling solutions depending on where you live in Canada. Find the recycling solution available in your municipality, by clicking here.
• Complimentary Nespresso recycling bags are available online with any coffee purchase, by calling the Nespresso Club at 1-855-325-5781, or by visiting your nearest Nespresso Boutique.
Standard delivery
Enjoy your Nespresso
Same day delivery
Enjoy same-day delivery in the Montréal and Toronto area.
Place your order online or by phone at the following phone number: 1 (855) 325-5781 between 12 AM EST and 12:30 PM EST to receive it the same day, between 3 PM EST and 9 PM EST, Monday to Saturday.
Select the Same Day Delivery option before validation your order*.
*This option will only be visible for coffee capsules, some accessories and machines order and if your delivery address is located in our Montreal or Toronto area delivery zone.
Track and Trace
Follow your order
You can follow your online or phone order by clicking on the link you will receive in your email or by signing in to your online Nespresso account.
Boutique Pick-up
Boutique pick-up in selected boutiques
• Place your order by phone and simply collect it at your preferred Nespresso Boutique.*
• Two hours after the order is placed, it will be ready at your Nespresso Boutique*.
• You can pick up the order at your convenience.
• Free service, no extra charges apply.
* Service available online, through the app and/or by phone only in participating Boutiques. Ordering hours: Boutique Pick-up orders can be placed as per regular store hours. Make sure that the items you choose are available for the Boutique Pick-up service. Accessories, except for the recycling bags, descaling kit and Aeroccino are not available for Boutique Pick-up online orders.
Car pick-up
Car pick-up in selected boutiques
Choose Boutique Pick-up at checkout and wait for the Car Pick-up email confirming the readiness of your order at your selected Boutique. No extra charges apply!
Post-office Pick-up
A convenient and flexible solution
• Get your order delivered to one of the 6,200 Post Office locations across the country.
• Conveniently pick-up your order based on your location and schedule.
• Away from home to receive your order, keep it safely stored until you collect it from the Post Office.
• You can keep your order safely stored for up to 10 days.
• Willing to surprise your loved ones, order online and keep it a surprise!
