Nespresso Legal Notices, Read Nespresso Details Here

1. Acceptance and Modification of the Terms of Use
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

4. Information Deemed Non-Confidential
4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

5. Disclaimer of Warranties
5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

9. Links
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

10. Miscellaneous
10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

Nestlé Nespresso S.A.
1/2016
© 2016 Nestlé Nespresso S.A. All rights reserved.

Nespresso Privacy Notice

Effective: May 2018

Updated: 01/06/2023

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

4. USES MADE OF YOUR PERSONAL DATA

5. DISCLOSURE OF YOUR PERSONAL DATA

6. RETENTION OF PERSONAL DATA

7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

8. ACCESS TO YOUR PERSONAL DATA

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

10. CHANGES TO OUR NOTICE

11. DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Communications to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction).

Data We create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).

Points of Sales. Demonstrators present in physical third-party stores to assist you with the registering of your machine and coffee ordering.

Telemetry Data. We may collect certain data captured by Nespresso coffee machines that are connected to wifi. Examples include the machine Serial Number, machine alerts or errors, and the type of coffees prepared by consumers, with the respective date and time.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third-party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content and posts or PM you can leave on Nespresso social media pages. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third-party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third-party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third-party social network. To learn more about how your information from a third-party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Email: We analyze your interactions with our content (e.g. click through, the opening of email) to provide you with personalized information based on your interests and preferences.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for	Our reasons	Our legitimate interests
Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint (relayed via our communication channels or social media for instance), general question, etc.).	·        Fulfilling contractual obligations ·        Legal obligations ·        Our legitimate interests	·        Improving and developing new products and services ·        Being more efficient
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for these purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.	·        With your consent (where required) ·        Fulfilling contractual obligations ·        Our legitimate interests	·        Working out which of our products and services may interest you and telling you about them ·        Defining types of customers for new products or services
Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.	·        With your consent (where required) ·        Our legitimate interests	·        Working out which of our products and services may interest you and telling you about them ·        Defining types of customers for new products or services
Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 9 below.
Order fulfilment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.	·        Fulfilling contractual obligations ·        With your consent (where required) ·        Legal obligations ·        Our legitimate interests	·        Improving and developing new products and services ·        Being more efficient ·        Protect our assets and staff ·        Compliance with legal obligations
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data for management and operation of our communications, IT and security systems.
Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.	·        Legal obligations ·        Our legitimate interests	·        Compliance with legal obligations ·        Protect our assets and staff

 

 

 

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third-party organisations:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/App.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses (by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail using this link https://www.Nespresso.com/hk/en/contact-us or writing to us at Nespresso Customer Relationship Centre, 7/F Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong, or club.hongkong@Nespresso.com attaching a copy of your ID or equivalent details (where requested by Us and permitted by law).

If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

In response to your above request.

For your reasonable request, in principle we do not charge fees, but for repeated and unreasonable requests, we may charge based on cost as appropriate. We may reject requests that are unreasonably duplicated, or that require excessive technical measures (e.g., we have to develop new systems or fundamentally change current practices), or that bring risks to the legitimate rights and interests of others, or that are highly impractical.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns, you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third-party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your

account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick box(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Custom Audience We may share with Facebook actions that you take on our website such as your visits to our website, your interactions on our website, use of Facebook Connect and information collected from cookies or similar technologies including the Facebook pixel. This allows us to measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media such as Facebook). Nespresso is Joint Controller with Facebook Ireland for this processing. This arrangement means that Nespresso has to provide you this notice, but you should contact Facebook if you wish to exercise your data protection rights. Further information, including how Facebook enables you to exercise your data protection rights, and subsequently processes your information as independent data controller can be found in Facebook Ireland's Data Policy. If you would like to know more or if you do not want your data used in this way, feel free to contact us at the details outlined below.

Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You may also stop the collection of precise location data from a mobile device by accessing your device location service settings. We adhere to the DAA’s self-regulatory principles. You will still receive advertising, but those ads may be less relevant to your interests.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please Contact Us at: via this link [https://www.Nespresso.com/hk/en/contact-us] or write to us at Nespresso Customer Relationship Centre, 7/F Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong, or club.hongkong@Nespresso.com or call our CRC at Hong Kong: 8101 1007, Macau 0800 846.

We will acknowledge and investigate any complaint about the way we manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers	Responsible for
Nestlé Nespresso SA (Nestlé Nespresso Ltd) Chaussée de la Guinguette 10, 1800 Vevey, Switzerland	All activities
Nestlé Treasury International S.A. 7, Rue Nicolas Bové L - 1253 Luxembourg	Website/app related payment card operations. Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.
In addition, all the following Nespresso/Nestlé entities or ad-hoc in-country partners
Nespresso Hong Kong Office 7/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong Nestlé Hong Kong Limited 18 Wang Lok Street, Yuen Long Industrial Estate, Yuen Long, New Territories, Hong Kong	All activities in Hong Kong and Macau

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

1. Applicability of General Conditions of Sale
1.1 Each order placed with Nestlé Nespresso S.A. or any of its affiliated companies (“Nespresso”) including Nespresso HK which is a division of Nestlé Hong Kong Ltd. having its registered address at 18 WANG LOK STREET,. YUEN LONG INDUSTRIAL ESTATE, YUEN LONG, NEW TERRITORIES, HONG KONG by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Notice. Nespresso invites you to read them carefully before using the services provided on this website.
1.3 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

2. Registration
2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
2.2 Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.

3. Password
3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

4. Orders
4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
4.2 Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.
4.3 Nespresso offers its products on this website within the limits of its available stocks.

5. Order Confirmations
5.1 The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
5.2 Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
5.3 The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

6. Prices
6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
6.3 Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

7. Delivery
7.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
7.2 Nespresso does its utmost to ensure deliveries within two working days after receipt of an order.
7.3 Deliveries can only be made to the countries specified on this website.

8. Verification of Merchandise
8.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
8.2 In case you observe damage or missing items, you must notify and file claim with the carrier and inform Nespresso within 7 days after the delivery. Nespresso shall in such a case provide you with identical replacement merchandise.

9. Return/ exchange goods policy
We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if: (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country. For food safety requirements, no refund or exchange will be given for consumables (e.g coffee and sugar)

10. Payment
10.1 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.
10.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

11. Late Payment
11.1 In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.
11.2 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

12. Machine Warranty
12.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
12.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.

13. After-Sales Service
13.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
13.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

14. Limitation of Liability
14.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
14.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
14.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

15. Force Majeure
15.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
15.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

The present General Conditions of Sale and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without resort to its conflict of law provisions.
Any dispute or claim arising out of or in connection with General Conditions of Sale or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the jurisdiction of Hong Kong Special Administrative Region’s courts.

Nespresso Hong Kong, Division

Nestlé Hong Kong Ltd

7/F, Manhattan Place,

23 Wang Tai Road, Kowloon Bay,

Hong Kong

Nespresso & YOU – Terms & Conditions

These terms and conditions govern your membership to Nespresso & YOU operated by Nestlé Nespresso SA, which includes operating through Nespresso’s affiliated companies. Please read these terms and conditions carefully.

This version of the Terms and Conditions is updated and effective as of 16 February 2021.

1. What is Nespresso & YOU Membership?

Nestlé Nespresso SA (Nestlé Nespresso Ltd) (Chaussée de la Guinguette 10, 1800 Vevey,) through its affiliate, Nespresso Hong Kong which is a division of Nestlé Hong Kong Ltd. having its registered address at 18 Wang Lok Street, Yuen Long Industrial Estate, Yuen Long, New Territories, Hong Kong) ("we" or "us") operates a customer recognition program in Hong Kong.

Membership is free of charge. There are three levels of membership (also referred to as Membership Tier) and the Membership Tier is determined by the number of years’ continuous membership and number of capsules purchased within a 12-month period, details of which are set out in Section 3 (Membership Tier) below. The coffee purchase must be made as an identified Member through a Nespresso Hong Kong channel (e.g. Nespresso website, Nespresso Boutiques or Nespresso Customer Service Hotline).

2. How to be a Member?

By registering with Nespresso and making your first coffee purchase, you will automatically join the Nespresso & YOU program. Your membership starts from the moment you successfully complete your registration form, receive a unique membership number and make your first coffee purchase. If you are already registered as a Member of Nespresso (“Member”), your membership shall be considered to have started on the date of your first coffee purchase at Nespresso. To facilitate your membership, you will be asked to provide us with your contact details, including first name, last name, and email address. Failure to provide the required details may be deemed as an incomplete registration which may be invalid.

Our use of your personal details is governed by our Privacy Notice which you should read carefully. By consenting to these Terms and Conditions and by supplying your personal information to us, you consent to the terms of the Privacy Notice.

You must keep your membership number and password safe and not divulge them to any person other than us. You may not allow others to use your registration details and password to access the Nespresso website. You agree to immediately notify us of any unauthorised use of your registration details and password or of any other breach of security of which you become aware.

To maintain your Nespresso & YOU membership, you must have had at least 1 valid coffee order in the last 12 months. Corporate bodies, partnerships, trade associations and other commercial bodies are eligible but only one membership is available per person. Joint or family membership is not available. Persons under 18 years of age are excluded. Employees of Nestlé, Nespresso or any associated entities, its agents or anyone else professionally connected with the Nespresso & YOU programme may not be eligible to join Nespresso & YOU programme to enjoy the membership benefits specific to this programme (including but not limited to the exclusion of accessories and machine discounts offered under the Nespresso & YOU membership).

3. Membership Tier

Tier Calculation:

• Connoisseur: You become a Connoisseur Member as soon as you place and complete your first Valid Purchase. To maintain member benefits as a Connoisseur, you must meet the capsules consumption threshold by purchasing up to 399 coffee capsules within a 12-month period and/or by having been an Active Member for 4 or less consecutive years.
• Expert: Expert Members must meet the capsules consumption threshold by purchasing 400 – 799 coffee capsules within a 12-month period and/or by having been an Active Member for 5 consecutive years.
• Ambassador: Ambassador Members must meet the capsules consumption threshold by purchasing at least 800 coffee capsules within a 12-month period and/or by having been an Active Member for 10 consecutive years.

Tier calculation is made by cross referencing the number of years you have continuously been an Active Member (also referred to as Seniority) of Nespresso & YOU and the amount of capsules consumption.

Capsules consumption is calculated between 2 Anniversaries across a 12-month period. Your first Anniversary refers to your first purchase of coffee through one of the qualifying Nespresso Hong Kong channels as an identified Member.

By ‘Anniversary’ we mean the month (not the day) of your first coffee purchase (e.g. if you made a Valid Purchase on 20 April 2020, we will calculate the capsules consumption between your date of Valid Purchase to 1 April 2021).

Being an ‘Active Member’ means to make at least 1 Valid Purchase as a Member each year (calculated based on your Anniversary).

 ‘Seniority’ refers to the number of years as an Active Member since your first Valid Purchase. If you become inactive as a Member (i.e. no Valid Purchase within a 12-month period), your ‘Seniority’ is reset to 0 and it will recalculate once you make a Valid Purchase again. Despite the aforesaid, a grace period from the programme launch date (ie. 16 February 2021) up to 31 July 2021 is granted to allow inactive Members to keep their Seniority tracing back to the date of their first purchase of coffee through one of the qualifying Nespresso Hong Kong channels as an identified Member if such inactive Members place Valid Purchase during the said grace period.

 ‘Valid Purchase’ means:

• The purchase of Original or Vertuo capsules (invoiced capsules within a valid order) • Exclusion of cancelled/returned orders (which will be deducted from qualifying capsules consumption) • Free of charge capsules are not included • Only capsules purchased directly from Nespresso Hong Kong through a Nespresso Hong Kong channel (e.g. Nespresso website, Nespresso Boutiques or Nespresso Customer Service Hotline) can be counted as part of a Member’s capsule consumption. Purchases made from retailers or other channels or any other Nespresso markets other than that in Hong Kong cannot be added and will not be included in a Member’s total consumption numbers.

Your ‘Seniority’, capsule consumption and details about your Nespresso & YOU Membership Tier can be found once you log into your membership page on the Nespresso Hong Kong website or by speaking to a Coffee Specialist in a Nespresso Boutique or via our Nespresso Customer Service Hotline.

Members should allow at least one full working day from order completion for membership details to be administered and updated on their account.

Your Membership Tier and Member details will be determined solely based on Nespresso Hong Kong’s own records and data in accordance with this Nespresso & YOU Terms and Conditions and other related Nespresso Hong Kong terms (e.g. Conditions of Sales etc.)

4. Membership Benefit

Most of your benefits and exclusive offers will be communicated to you via email and SMS. Nespresso will not be responsible for any loss of benefits and offers if you choose to opt-out for promotion communications. You can amend your contact preferences under ‘My Account’ on www.Nespresso.com, by phone on 8101 1007 (Hong Kong) / 0800 846 (Macau) or in one of our Boutiques.

Membership benefits are updated from time to time, to have a look at the latest benefits available under each Membership Tier, please go on https://www.Nespresso.com/hk/en/nespressoandyou

You can also view your Member benefits under ‘My Account’ on www.Nespresso.com or on the Nespresso app.

Some benefits available under your Nespresso & YOU membership include:

1. A) For Connoisseur Members, Expert Members, and Ambassador Members:

• COFFEE MASTERCLASSES: Participate in our regular Masterclasses where you can discover the world of coffee with the help of our Coffee Specialists. Masterclasses are held within selected locations at the discretion of Nespresso Hong Kong and with restriction on number of participants per session. To participate, you will need to register according to the guidelines on www.Nespresso.com. Masterclasses are subject to availability.
• FREE DELIVERY: Connoisseur member can enjoy free delivery once per each membership year when applying promo code N&YFD1 upon checkout. Expert member can enjoy free delivery ​for 2 times during each membership year when applying promo code N&YFD2 upon checkout. Ambassador member can enjoy free delivery ​for 3 times during each membership year when applying promo code N&YFD3 upon checkout. This benefit is available at Nespresso Online Boutique (Nespresso.com and mobile applications) only.
• REPAIR SERVICE: Enjoy free machine pick-up, drop-off, and a replacement machine for your temporary usage (subject to availability) ​ if your machine requires repair and such repair is within the warranty period.
• FREE DESCALING KIT: Make Valid Purchase of 300 or more capsules in a membership year and we’ll send you a complimentary descaling kit with your coffee order. Each Member is entitled to maximum 1 free descaling kit in a membership year. On each Anniversary of membership, the number of capsules purchased is reset to zero and the counting of capsules restarts.

1. B) For Expert Members and Ambassador Members

• ACCESSORIES DISCOUNT: Enjoy a HKD 60 accessories discount on a regular-priced item once a year. This discount cannot be utilised on Aeroccino Collection Milk Frother, Food & Bites, or items currently on sale or items priced equal to or below HKD 60. This discount is only available to be redeemed once a membership year per Member. This discount is tagged to your membership account and is non-transferable. The discount will automatically apply to the first eligible order during membership year. This discount may not be used in conjunction with other promotional offers or purchase of other discounted items in the same transaction, unless otherwise stated. Nespresso Hong Kong reserves the right to apply additional restrictions at its sole discretion.
• MACHINE DISCOUNT: Enjoy a HKD 500 discount on Creatista Plus or Gran Lattissima coffee machines once a year. This offer may apply on top of promotions on the said coffee machines. This discount is only available to be redeemed once a membership year per Member. This discount is tagged to your membership account and is non-transferable. The discount will automatically apply to the first eligible order during membership year. Nespresso Hong Kong reserves the right to apply additional restrictions at its sole discretion.
• PRIVATE SALES: Nespresso Hong Kong may from time to time offer for the benefit of Expert and Ambassador Members exclusive offers for purchase of selected coffees. Such private sales are valid for a limited time only and subject to availability (while stocks last), organised at the sole discretion of Nespresso Hong Kong.
• DINING PRIVILEGES: Enjoy exclusive dining and hospitality offers with our Nespresso Professional partners. Some offers may be available to Ambassador Members only. You may be required to show email/SMS and/or ‘My Member Status’ page on www.Nespresso.com or Nespresso app for membership verification.

1. C) For Ambassador Members only

• EXCLUSIVE COFFEE SAMPLING KITS: Nespresso Hong Kong may from time to time make available Coffee Sampling Kits on selected Nespresso coffees launches. Such Coffee Sampling Kits are valid for a limited time only and subject to availability (while stocks last), provided at the sole discretion of Nespresso Hong Kong.
• ANNIVERSARY REWARD: Celebrate your Anniversary month with a surprise gift upon purchase of permanent range coffee within your Nespresso & YOU Anniversary month or the following 2 months thereafter. (e.g. If your Anniversary is in April, you will receive a surprise gift upon any purchase from April to June) You will not be able to receive your reward if you do not place an order including permanent range coffee during this period. This reward is only available to be redeemed once a membership year per Member.
• PRIORITY ACCESS TO EXCLUSIVE EVENT: Enjoy priority access to Nespresso events such as exclusive VIP Masterclasses. Events are held within selected locations at the discretion of Nespresso Hong Kong and with restriction on number of participants per event. To participate, you will need to be opt-in to our email/SMS communications and register according to the instruction on the invitation message. Events are subject to availability.

We reserve the right to discontinue or change all parts of the benefits or the content of the website at our sole discretion at any time with or without notice. All benefits provided under your membership are provided on an “as it is” basis and are non-transferable or exchangeable or redeemable for cash. Benefits are subject to availability and made available on a “while stocks last” basis. To the extent not prohibited by law, all warranties and representations in connection with the benefits are expressly excluded.

Any vouchers or services offered by third parties under your membership benefits are subject to such third parties’ terms and conditions. Nespresso Hong Kong shall not be responsible for the quality, merchantability or fitness for any purposes or any other aspect of the products and/or services provided by any third parties. Nespresso Hong Kong shall at all times not be held liable for any loss, injury, damage, or harm suffered as a result of availing the products/services.

5. Termination of Membership

You may terminate your membership at any time by writing to Nespresso Hong Kong by postal mail (Nespresso Hong Kong Office - 7/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong), by calling the toll-free number  8101 1007 (Hong Kong) / 0800 846 (Macau) or by reaching out to Nespresso Hong Kong under the available options at https://www.Nespresso.com/hk/en/contact-us. In such case we will delete your personal details.

Nespresso Hong Kong reserves the right to investigate any unusual activity on any account which Nespresso Hong Kong believes may be in breach of these Terms and Conditions. Any such activity may result in the suspension and possible termination of an action. We may terminate your membership by written notice to you if you breach any of these Terms and Conditions or abuse the benefits.

Nespresso Hong Kong retains the sole discretion to terminate this program at any time upon reasonable notice to you. We may change or terminate this program or any membership immediately in any jurisdiction if required by applicable local law. We may amend the benefits or amend the Terms and Conditions at any time without notice.

Nespresso Hong Kong’s decisions on all matters relating to the Nespresso & YOU membership including the membership benefits are final, binding and conclusive on all Members and no correspondence will be entertained in this regard. We disclaim, to the fullest extent permissible by law, all liability for losses, damages and costs whatsoever, (whether direct, indirect, consequential or otherwise), arising, either directly or indirectly, from your membership, the benefits or the use of any material contained on the website by you, including without limitation any acts or omissions, whether those losses, claims or damages result from our negligence or otherwise.

We do not exclude our liability to you for:

 (a) death or personal injury caused by our negligence; or

 (b) fraudulent misrepresentation by us.

If any provision of these Terms and Conditions is or becomes for any reason whatsoever invalid, illegal or unenforceable, it shall be divisible from these Terms and Conditions and shall be deemed to be deleted from them and the validity of the remaining provisions shall not be affected in any way.

Nespresso Hong Kong is not responsible for any claims or damages arising from the use of any benefits or services provided by a third party.

6. Entire Agreement

These Terms and Conditions together with the Privacy Notice constitute the entire agreement between you and us regarding your membership and the benefits under the Nespresso & YOU membership, which means that you will not be able to claim that we made any representations or warranties other than contained in these Terms and Conditions and the Terms and Conditions referred to above.

Please note that additional terms and conditions of sales apply to the purchase of our products or services.

7. Law and Jurisdiction

The present Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR, without effect to its conflict of law provisions.

Any dispute or claim arising out of or in connection with these Terms and Conditions (including non-contractual disputes or claims) shall be subject to the jurisdiction of Hong Kong SAR’s courts.

In case of any discrepancy between the English version and the Chinese version of these Terms and Conditions, the English version shall prevail.

 

Contact Us

Please contact us via the options listed on our Contact Us page https://www.Nespresso.com/hk/en/contact-us with any queries or problems regarding your membership program.

 

Promotion:
Nespresso Subscription Plan.

 

Promoter:
The Promoter is Nestlé Hong Kong Ltd. trading as Nespresso Hong Kong of 7/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong.
 

Website:
www.Nespresso.com/hk
 

Term:
The Nespresso Subscription Plan will go on unless you terminate the plan. It can be pause or terminated at any time of your choosing and this, without any penalties for you.

Customers must be residents of Hong Kong, be aged 18+; and be a new or existing Nespresso Members. There is a limit of one Nespresso Subscription Plan per Nespresso Membership account (the Claimant”). Eligibility Criteria:
Customers must be residents of Hong Kong, be aged 18+; and be a new or existing Nespresso members. There is a limit of one Nespresso Subscription Plan per Nespresso membership account (the Claimant”).
 

Claim Method:
To subscribe, the Claimant must go to the Website, click on the link to the coffee Subscription Plan, complete the registration and agree to its terms and conditions.
 

Plans:
(i) Pay HK$168 every two months for HK$176 Nespresso credit.
 

Fees:
(i) The Nespresso Subscription Plan has a fixed cost, which will be charged through a bi-monthly fee. The bi-monthly Fee HK$168 will be charged automatically by credit card registered for the Subscription Plan.

(ii) The first bi-monthly fee will be payable at the time you sign up to the Nespresso Subscription Box. The subsequent bi-monthly fees will be payable every two months on the same day as when your subscription plan was activated.

(iii) In return for the bi-monthly Fee, you can regularly select Nespresso capsules or other products* which the Claimant can buy using their Nespresso Credits. As a subscriber, you will also receive extra HK$8 of Nespresso credits at no charge to you every two months. *Nespresso professional products are not included
 

Credit Conditions:
(i) Every two months you will receive Nespresso Credits that you can use to purchase Nespresso coffee or machine or accessories* (for example) at www.Nespresso.com/hk, by phone or in our Nespresso Boutiques. The credits will be added to a Nespresso account that is linked with your membership within 3 business days of receipt of the bi-monthly fees. *Exclude Nespresso professional products

(ii) Your credit will remain on your account for 24 months after termination. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com/hk. Any unused credit at the end of this period will be automatically forfeited without any notice.

(iii) Nespresso Credit is non-transferable and may not be exchanged for a cash equivalent.
 

Termination:
(i) You can terminate your subscription at any time. You may do so by accessing “my account/my subscriptions” section on www.Nespresso.com/hk, by contacting our Customer Relationship Centre at (8101 1007 (Hong Kong) or by visiting a Nespresso Boutiques. You will not be entitled to a refund for any bi-monthly fees already paid at the date of termination.

(ii) Your credit will remain on your account for 24 months after termination. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com/hk. Any unused credit at the end of this period will be automatically forfeited without any notice.

(iii) You can join another new Subscription Plan after 10days of termination.
 

Other conditions:
(i) Delivery: Free standard delivery is included with the minimum order of HK$500 or above.

(ii) Failed Payments: If you fail to pay the bi-monthly fee when due, Nespresso’s automated system will reattempt again until successful for two consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. If payment is still outstanding for 2 months, Nespresso may treat this as your giving notice of termination.

(iii) Amendments: We may at any time amend the terms of this agreement by notice on the website or by email to you. Where an amendment could be reasonably expected to adversely affect you, we will give you reasonable notice of the variation having regard to the nature of the amendment. If you can demonstrate that the proposed amendment will have more than a minor detrimental impact on you, we may either delay or waive the amendment or offer you the right to early termination of the agreement without incurring additional fees or charges.

(iv) Terms of sale also apply: Your subscription offer will also be subject to our Terms & Conditions of Sale, which are available at https://www.Nespresso.com/hk/en/legal (as amended from time to time).

(v) Packaging rule & minimum spends: Packaging rules apply for sale on www.Nespresso.com/hk and the mobile application, which means that you will have to purchase a minimum of 50 capsules per order. This may mean that the value of your purchase could be more than the value of the credit Nespresso on your Nespresso account. This rule does not apply to purchases made in a Nespresso Boutique.

(vi) Security Checks: To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these terms and conditions you consent to such checks being made.

(vii) Use with other offers: This Offer is not available in conjunction with any other Nespresso promotion, offer or discount.

(viii) Privacy: Nespresso collects claimants’ personal information in order to conduct the Offer. All personal details are kept in accordance with the Nespresso Privacy Policy. Visit https://www.Nespresso.com/hk/en/legal to access the Nespresso Privacy Policy.

(ix) Tampering: The Promoter reserves the right to terminate the Subscription Plan if any individual tampers with the subscription process. Tampering includes but is not limited to the utilization of techniques designed to avoid payment of the fees owing under this subscription.

(x) Technical malfunction: If for any reason this Promotion is not capable of running as planned, whether caused by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the Promotion, the Promoter reserves the right in its sole discretion to modify the Promotion.

(xi) Exclusion: Employees of the Promoter and their immediate family members are ineligible to avail of this offer.

Terms and Conditions - Nespresso Subscription Plan

Promotion:
Nespresso Subscription Plan.
 

Promoter:
The Promoter is Nestlé Hong Kong Ltd. trading as Nespresso Hong Kong of 7/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong.

Website:
www.Nespresso.com/hk/en/coffee-subscription-box


 

Participating Retailer:
Nespresso Boutiques and selected partner stores in Hong Kong that sell the Nespresso Subscription Box
 

Term:
The Nespresso Subscription Plan will go on unless you terminate the plan. It can be pause or terminated at any time of your choosing and this, without any penalties for you.
 

Eligibility Criteria:
Customers must be residents of Hong Kong, be aged 18+; and be a new or existing Nespresso Members. There is a limit of one Nespresso Subscription Plan per Nespresso Membership account (the Claimant”).
 

Claim Method:
To subscribe, the Claimant must:
Purchase a Nespresso Subscription Box at Nespresso Boutiques, participating Retailer or E-Retailer;
(i) Purchase a Nespresso Subscription card at a Participating Retailer or E-Retailer;
(ii) Go to the Website, register and activate the Subscription Plan by using the unique promotional code written on the Subscription Card ;
(iii) Indicate their agreement to these terms and conditions.
 

Monthly and Bi-Monthly Plans:
(i) Pay HK$168 bi-monthly and receive HK$176 Nespresso credit for you every 2 months.
 

Fees:
(i) The Nespresso Subscription Plan has a fixed cost, which will be charged through a monthly fee or Bi-monthly fee (“Bi-monthly Fee”).

(ii) The first fee will be paid at the time of purchase of the Subscription Box at Nespresso Boutiques, selected Trade Partners or E-Retailer. A HK$1 charge will be taken from your credit card to create a Nespresso credit and activate the subscription. For example, if you activate HK$168 plan using the Promotion Code on the card, HK$176 credit will be auto drop to your registered account. You will then be charged a nominal $1 fee on your credit card (to set up future subscription payments) and this $1 fee will be refunded to you in the form of a $1 discount on your next Nespresso order.

(iii) In return for the bi-monthly fee, you can regularly select Nespresso capsules or other products which the Claimant can buy using their Nespresso Credit . As a subscriber, you will also receive extra Nespresso credit at no charge to you.
 

Credit Conditions:
(i) On a bi-monthly basis you will receive Nespresso Credit that you can use to purchase Nespresso coffee or machines or accessories* (for example) at www.Nespresso.com/hk, by phone or in our Nespresso boutique. The credit will be added to a Nespresso account that is linked with your membership within 3 business days of receipt of the bi-monthly Fees. *Exclude Nespresso professional products

(ii) Your credit will remain on your account for 24 months after termination. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com/hk. Any unused credit at the end of this period will be automatically forfeited without any notice.

(iii) Nespresso Credit is non-transferable and may not be exchanged for a cash equivalent.
 

Termination:
(i) You can terminate your subscription at any time. You may do so by accessing your “my account/my subscriptions” section on www.Nespresso.com/hk, by contacting our Customer Relationship Centre at 8101 1007 (Hong Kong) or by visiting a Nespresso Boutique. You will not be entitled to a refund for any bi-monthly Fees already paid at the date of termination.

(ii)Your credit will remain on your account for 24 months after termination. You can check your current balance of Nespresso Credit by logging into your account on www.Nespresso.com/hk. Any unused credit at the end of this period will be automatically forfeited without any notice.

(iii)You can join another new Subscription Plan after 10days of termination.
 

Other conditions:
(i) Delivery: Free standard delivery is included with the minimum order of HK$500 or above.

(ii) Failed Payments: If you fail to pay the Bi-monthly Fee when due, Nespresso’s automated system will reattempt again until successful for two consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. If payment is still outstanding for 2 months, Nespresso may treat this as your giving notice of termination.

(iii) Amendments: We may at any time amend the terms of this agreement by notice on the website or by email to you. Where an amendment could be reasonably expected to adversely affect you, we will give you reasonable notice of the variation having regard to the nature of the amendment. If you can demonstrate that the proposed amendment will have more than a minor detrimental impact on you, we may either delay or waive the amendment or offer you the right to early termination of the agreement without incurring additional fees or charges.

(iv) Terms of sale also apply: Your subscription offer will also be subject to our Terms & Conditions of Sale, which are available at https://www.Nespresso.com/hk/en/legal (as amended from time to time).

(v) Packaging rule & minimum spends: Packaging rules apply for sale on www.Nespresso.com/hk and the mobile application, which means that you will have to purchase a minimum of 50 capsules per order. This may mean that the value of your purchase could be more than the value of the credit available on your Nespresso account. This rule does not apply to purchases made in a Nespresso Boutique.

(vi)Security Checks: To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these terms and conditions you consent to such checks being made.

(vii) Use with other offers: This Offer is available in conjunction with any other Nespresso promotion, offer or discount.

(viii) Privacy: Nespresso collects claimants’ personal information in order to conduct the Offer. All personal details are kept in accordance with the Nespresso Privacy Policy. Visit https://www.Nespresso.com/hk/en/legal to access the Nespresso Privacy Policy.

(ix) Technical malfunction: If for any reason this Promotion is not capable of running as planned, whether caused by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the Promotion, the Promoter reserves the right in its sole discretion to modify the Promotion.

(x) Exclusion: Employees of the Promoter and their immediate family members are ineligible to avail of this offer.

(xi) Returns of Subscription Card. Subscription card returns are subject to participating retailer return policies. Except if required under law, Nespresso Subscription Box cannot be returned or refund after purchase (with the Subscription Box sticker has been removed or not). Claimants can use the code to set up a subscription, they can place a coffee order and they are then free to cancel the subscription at any time (after order has been received) without financial penalty.

 

 

Voucher Booklet

Terms and Conditions apply

1. The Nespresso Plus program is available at Nespresso Hong Kong Boutiques* only, from the period of March 16 – June 7, 2023, inclusive of both dates, whilst stocks last.

2. The Nespresso Plus program applies only to purchases of the Vertuo Next, Citiz Platinum and Creatista Plus coffee machines from Nespresso Hong Kong Boutiques* during the promotional period and does not apply to other Nespresso coffee machine products.

3. Eligibility for the Nespresso Plus program is limited to new members, and existing members who purchase the Vertuo Next coffee machine only. The Nespresso Plus program is not available for redemption by existing members to purchase the Citiz Platinum or Creatista Plus coffee machines.

4. Redemption of voucher booklets from the Nespresso Plus program is exclusive to Nespresso Hong Kong Boutiques* only and cannot be redeemed in other Nespresso sales outlets and sales channels.

5. Customers who purchase Vertuo Next and Citiz Platinum coffee machines through the Nespresso Plus program during the promotional period can redeem 1 complimentary Nespresso Plus voucher booklet. Customers who purchase a Creatista Plus coffee machine through the Nespresso Plus program during the promotional period can redeem 2 complimentary Nespresso Plus voucher booklets.

6. Each customer can only enjoy the Nespresso Plus program only once during the promotional period.

7. Customers must sign up for Nespresso & You Membership in order to enjoy the Nespresso Plus program.

8. Each Nespresso Plus booklet consists of: a) three HK$150 vouchers for use on Nespresso coffee capsules in Nespresso Hong Kong Boutiques* only, b) two HK$200 vouchers for use on Nespresso.com/hk, mobile applications and customer service hotline only, c) one HK$150 voucher for use on select accessories in Nespresso Hong Kong Boutiques* only, and d) five HK$40 vouchers for use on a selected regular priced sleeve of coffee in Nespresso Hong Kong Boutiques* only.

9. No exchanges, return or refunds are accepted on the coffee machines or voucher booklets purchased through the Nespresso Plus program. If these vouchers are expired, lost, amended or damaged, they will not be replaced and will be considered invalid.

10. No replacements will be made for any missing or lost vouchers from the Nespresso Plus program. Customers are responsible for the security of the vouchers upon redeeming their voucher booklets from Nespresso Hong Kong Boutiques*.

11. Vouchers from the Nespresso Plus program can only be used on corresponding regular retail priced items as stipulated on each individual voucher’s listed terms and conditions.

12. Products and vouchers received through the Nespresso Plus program are not redeemable for cash, other products, or exchanges and cannot be used in conjunction with other Nespresso’s discount vouchers and promotional offers.

13.Products and vouchers received through the Nespresso Plus program are not allowed for resale by any means and cannot be used for any commercial or promotional purposes without the prior written approval of Nespresso.

14. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.

*Hong Kong Nespresso Boutiques (ifc Shop 1058A, Festival Walk Shop LG2-70, ELEMENTS shop 1089B, YOHO MALL I Shop 1056, AIRSIDE Shop 219 & 224, APM Shop UC-20).

 

HK$ 150 Voucher for coffee capsules

Terms and Conditions apply

1. This voucher can be used to redeem HK$150 in value on regularly priced Original Line and Vertuo line coffee capsules only, in a transaction valued at HK150 or more.

2. This voucher is valid until 31 May, 2024 only.

3. This voucher is valid only at Nespresso Hong Kong Boutiques* only.

4. Only one voucher can be used in a single transaction.

5. Any remaining balance leftover on the vouchers cannot be carried forward.

6. Transactions made with the vouchers cannot be exchanged or refunded

7. Original voucher must be collected at purchase. Photocopies, images or other forms of voucher proof will not be accepted.

8. This voucher is not redeemable for cash, other products, or exchanges and cannot be used in conjunction with other Nespresso’s discount vouchers and promotional offers.

9. This voucher is not allowed for resale by any means and cannot be used for any commercial or promotional purposes without the prior written approval of Nespresso.

10. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.

*Hong Kong Nespresso Boutiques (ifc Shop 1058A, Festival Walk Shop LG2-70, ELEMENTS shop 1089B, YOHO MALL I Shop 1056, AIRSIDE Shop 219 & 224, APM Shop UC-20)

 

 

 

HK$ 150 Voucher for Coffee Accessories

Terms and Conditions apply

1. This voucher can be used to redeem HK$150 in value on regularly priced coffee accessories at Nespresso Hong Kong Boutiques* only, in a transaction valued at HK150 or more.

2. This voucher does not apply to redeem the Aeroccino 3 and Aeroccino 4.

3. This voucher is valid until 31 May, 2024 only.

4. This voucher is valid only at Nespresso Hong Kong Boutiques* only.

5. Only one voucher can be used in a single transaction.

6. Any remaining balance leftover on the vouchers cannot be carried forward.

7. Transactions made with the vouchers may not be exchanged or refunded.

8. Original voucher must be collected at purchase. Photocopies, images or other forms of voucher proof

9. This voucher is not redeemable for cash, other products, or exchanges and cannot be used in conjunction with other Nespresso’s discount vouchers and promotional offers.

10. This voucher is not allowed for resale by any means and cannot be used for any commercial or promotional purposes without the prior written approval of Nespresso.

11. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.

*Hong Kong Nespresso Boutiques (ifc Shop 1058A, Festival Walk Shop LG2-70, ELEMENTS shop 1089B, YOHO MALL I Shop 1056, AIRSIDE Shop 219 & 224, APM Shop UC-20)

 

 

HK$ 200 Online Order Voucher

Redeemable at Nespresso Online Boutique, mobile application and Customer Service Hotline only

 

Terms and Conditions apply

.

Please present the discount code printed on voucher during checkout when purchasing through Nespresso Online Boutique or mobile application.

1. This voucher can be used to redeem HK$200 in value on Nespresso Online Boutique (http://www.Nespresso.com/hk), mobile application and Nespresso Customer Service Hotline (Hong Kong: 8101 1007, Macau 0800 846) only, in a transaction valued at HK200 or more.

2. This voucher is valid until 31 May, 2024 only.

3. The unique discount code provided on the vouchers must be applied before payment and order confirmation. Retroactive claims will not be accepted.

4. Transactions made with the vouchers cannot be exchanged or refunded.

5. The discount code on the voucher is redeemable once only and will be voided after a transaction is made.

6. Only one voucher can be used in a single transaction.

7. Any remaining balance leftover on the vouchers cannot be carried forward.

8. Original voucher must be present at purchase. Photocopies, images or other forms of voucher proof will not be accepted.

9. This voucher is not redeemable for cash, other products, or exchanges and cannot be used in conjunction with other Nespresso’s discount vouchers and promotional offers.

10. This voucher is not allowed for resale by any means and cannot be used for any commercial or promotional purposes without the prior written approval of Nespresso.

11. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.

 

 

HK$ 40 Voucher for Surprise Coffee Sleeves

Terms and Conditions apply

1. This voucher can be used to redeem HK$40 in value on a selected regularly priced sleeve of coffee during the validity period at Nespresso Hong Kong Boutiques* only, whilst stocks last.

2. The selected sleeve of coffee is subject to Nespresso Hong Kong’s discretion and may change depending on stock availability.

3. Selected sleeve of coffee cannot be exchanged or returned after redemption.

4. This voucher is valid until 31 May, 2024 only.

5. This voucher is valid only at Nespresso Hong Kong Boutiques*.

6. Only one voucher can be used in a single transaction.

7. Any remaining balance leftover on the vouchers cannot be carried forward.

8. Transactions made with the vouchers may not be exchanged or refunded.

9. Original voucher must be collected at purchase. Photocopies, images or other forms of voucher proof will not be accepted.

10. This voucher is not redeemable for cash, other products, or changes and cannot be used in conjunction with other Nespresso’s discount vouchers and promotional offers.

11. This voucher is not allowed for resale by any means and cannot be used for any commercial or promotional purposes without the prior written approval of Nespresso.

12. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.

*Hong Kong Nespresso Boutiques (ifc Shop 1058A, Festival Walk Shop LG2-70, ELEMENTS shop 1089B, YOHO MALL I Shop 1056, AIRSIDE Shop 219 & 224, APM Shop UC-20)

1. The offer is valid for single coffee sleeve purchases only, not for assortments.

2. Each member can enjoy the member price for up to 5 sleeves of each coffee.

3. This offer is applicable to selected members and can be redeemed by account holders only.

4. The offer is valid during 2nd to 27th April, 2025, in Hong Kong and Macau only.

5. The offer is available at Nespresso Hong Kong Boutiques (ifc Shop 1058A, Festival Walk Shop LG2-70, ELEMENTS shop 1089B, YOHO MALL I Shop 1056, AIRSIDE Shop 219 & 224, apm Shop UC-20), Selected Nespresso Trade Points (city'super Shatin, Sogo Causeway Bay 10/F, J SELECT PopCorn), Nespresso Online Boutique (http://www.Nespresso.com/hk and mobile applications) and Nespresso Customer Service Hotline (Hong Kong: 8101 1007, Macau: 0800 846).

6. The offer is not redeemable for cash, other products, or changes.

7. In case of any disputes, Nespresso, a division of Nestlé Hong Kong Ltd. reserves the final right of decision and interpretation.