Select your machine by serial number

Search for your machine

Select your machine by model visual

Nespresso Assistance Services

Nespresso Assistance

If you need any help, you can call Nespresso at 0120-57-3101 (toll free)

The team will be able to give you a personalised technical diagnosis and support. If needed, Nespresso also has a full-service Assistance Package.

This package makes life easier for you and includes complimentary pick-up, repair of your machine and return to your address of choice.

  1. Nespresso will pick-up your machine at your preferred address
  2. Nespresso will provide you with a loan machineLoan machines exclude milk frothers or milk devices So even while your machine is being assessed, you’ll never go without your coffee. Unfortunately, loan machines exclude all milk frothers and milk devices.
  3. Your machine will be returned to you at the pick-up address, and all of the repairs it needed are covered with a six-month warranty.

How to register your Nespresso machine

You can register your machine on the Nespresso website, when you create your account. Otherwise, you can go to your account page and add a machine to register under “My machines”.

Register your machine