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11초 후 자동 종료
NESPRESSO
Terms and Conditions of sales
Article 1 (Purpose)
In using the services (hereinafter referred to as “service”) provided by the cyber mall (hereinafter referred to as “mall”) operated by Nestle Korea Limited Liability Company, the Nespresso Business Unit or affiliates (hereinafter referred to as ”company”), this terms and conditions is intended to define the rights, obligations and responsibilities of the cyber mall and users.
Article 2 (Definition)
① “Mall” refers to a virtual business place set up by the company to provide goods or services (hereinafter referred to as “goods, etc.”) to users using information and communication facilities such as computers to transact goods, etc. and is also used in the sense of a business operator operating cybermall.② “User” refers to members and non-members who access “mall” and receive services provided by “mall” in accordance with this terms and conditions.
③A "member" is a person who has registered as a member of "mall" and can continue to use the services provided by "mall".
④ “Non-member” refers to a person who uses the services provided by “mall” without registering as a member.
Article 3 (Specification, explanation and revision of terms and conditions, etc.)
① “Mall” posts the contents of this terms and conditions, the name of the business and the representative, the address of the location of the business office, the telephone number, facsimile number, the e-mail address, the business registration number, the mail order business report number, the Privacy Officer, etc. on the initial service screen (front) of the mall so that users can easily see it. However, the contents of the terms and conditions can be viewed by the user through the connection screen.② "Mall can provide another connection screen, pop-up screen, etc. to ask for user confirmation so that the user can understand the important contents such as withdrawal of subscription, delivery responsibility, and refund conditions. etc. among the contents specified in the terms and conditions before agreeing.
③ The mall can revise this terms and conditions to the extent that it does not violate relevant laws such as 「 ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.」, 「 ACT ON THE REGULATION OF TERMS AND CONDITIONS 」, 「 FRAMEWORK ACT ON ELECTRONIC DOCUMENTS AND TRANSACTIONS 」, 「 ELECTRONIC FINANCIAL TRANSACTIONS ACT 」, 「 DIGITAL SIGNATURE ACT 」, 「 ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION 」, 「 ACT ON DOOR-TO-DOOR SALES, ETC 」, 「 FRAMEWORK ACT ON CONSUMERS 」.
④ When “mall” revises the terms and conditions, the date of application and the reason for the revision shall be specified and announced on the initial screen of the mall along with the current terms and conditions from 7 days before the application date to the day before the application date. However, if the contents of the terms and conditions are changed disadvantageous to the user, it will be notified with a grace period of at least 30 days. In this case, "mall" shall clearly compare the contents before and after the revision and displays them in a way that is easy for the user to understand.
⑤ If “mall” revises the terms and conditions, the revised terms and conditions is applied only to the contract concluded after the effective date, and the terms of the terms and conditions before the revision are applied for contracts already concluded before that time. However, if the user who has already signed the contract sends the intention to receive the revised terms and conditions clause to be applied to the "mall" within the notice period of the revised terms and conditions pursuant to Paragraph 3 and obtains the consent of the "mall", the revised terms and conditions clause applies.
⑥ Matters not specified in these terms and conditions and the interpretation of these terms and conditions shall follow ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC, ACT ON THE REGULATION OF TERMS AND CONDITIONS, the consumer protection guidelines in e-commerce, etc. determined by the Fair Trade Commission and related laws or commercial practices.
- 1) Provision of information on goods or services and conclusion of purchase contracts
- 2) Delivery of goods or services for which the purchase contract was concluded
- 3) Other tasks set by “mall” ② “Mall” may change the contents of the goods or services to be provided by contracts to be concluded in the event of a product or service being sold out or technical specifications changed. In this case, the contents of the changed goods or services and the date of provision are specified and immediately notified to the place where the contents of the current goods or services are posted.
Article 4 (Provision and Change of Service)
① “Mall” performs the following tasks.③If the contents of the service contracted with the user to be provided by “mall” are changed due to reasons such as out of stock of goods, etc. or changes in technical specifications, the reason will be immediately notified to the address where the user can be notified.
Article 5 (Suspension of service)
① “Mall” may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, or disruption of communication.② “Mall” compensates for damages suffered by the user or a third party due to the temporary suspension of the provision of the service for the reasons specified in Paragraph 1. However, this is not the case if “mall” proves that there is no intention or negligence.
- 1) In case of false information, omission or mistake in registration
- 2) If it is judged that registering as a member is significantly impeding the technology of “mall” ③ If there is any change in the information registered at the time of membership registration, the member must notify the change without delay by modifying the member information for “mall”.
Article 6 (Membership registration)
① The user applies for membership by filling in the membership information according to the registration form set by “mall” and expressing their intention to agree to these terms and conditions.② “Mall” shall register the users who have applied for membership as described in Paragraph 1 as a member, unless they fall under any of the following cases.
- 1) If false information is registered at the time of application
- 2) If the member does not pay the debt borne by the member on the due date in connection with the price of goods, etc. purchased using "mall", and other uses of "mall".
- 3) Threatening the order of e-commerce, such as interfering with other people's use of “mall” or confirmed or suspected that the information of others was stolen when registering as a “mall” member
- 4) In the case of obstructing the operation of the “mall” by violent words, intimidation or obscene words and actions to employees in the process of using “mall”
- 5) In case of interfering with the business of “mall” by repeatedly canceling or returning without justifiable reason after purchasing goods, etc. through “mall”
- 6) In case of disturbing the transaction order of “mall” by purchasing goods, etc. through “mall” for the purpose of pursuing profit through unjust use or resale
- 7) In case of infringing on intellectual property rights such as copyright and trademark rights of “mall” by collecting or submitting, posting, or using the goods, services, and other information of “mall” without permission
- 8) If the user uses "mall" to do any act prohibited by law or these terms and conditions ③ After "mall" limits or suspends membership, if the same action is repeated more than once or the reason is not corrected within 30 days, "mall" can disqualify the member.
Article 7 (Withdrawal of membership, loss of qualification, etc.)
① Members can request withdrawal from “mall” at any time, and “mall” processes withdrawal immediately.② If a member falls under any of the following reasons, “mall” may limit or suspend membership.
④ If “mall” disqualifies membership, membership registration will be cancelled. In this case, the member is notified and given an opportunity to explain at least 30 days before cancellation of membership registration.
Article 8 (Notice to Members)
① When “mall” notifies a member, it may be made to the e-mail address specified by the member in advance agreement with “mall”.② “Mall” can replace individual notifications by posting them on the “mall” bulletin board for more than one week in the case of notifications to unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.
Article 9 (Order and price)
① By applying for an order with "mall", the user applies for sale.② The price at the time of ordering is the price specified on the "Mall" on the day of the order, and the detailed page of the shopping cart includes value-added tax for the product but does not include delivery fees. At the payment information input stage during the process of placing an order, value-added tax and shipping fees shall be displayed separately on the detailed order statement.
③ If the total amount of the Original and Vertuo capsule order is less than 60,000 won, the shipping fee (including VAT) will be 2,500 won, and if the total order amount is 60,000 won or more, or if you order coffee machine, it will be free.
④ If the total quantity of the Professional capsule order is less than 300EA, the shipping fee (including VAT) will be 2,500 won, and if the total order quantity is 300EA or more, or if you order Professional coffee machine, it will be free.
⑤ Users may place orders for coffee capsules in units of one line (10 capsules) for Original and Virtuo, and one box (50 capsules) for Professional, and orders may be subject to minimum/maximum quantity limits. Provided, Nespresso Plus program orders discounts are applicable only when ordering 70 capsules or more per order. When ordering machine payback by registering the voucher enclosed with the machine purchased from Nespresso authorized reseller stores excluding the Nespresso official website, mobile app, Nespresso Boutique, and Nespresso Club, the discount is only available for orders of KRW 50,000 or more in the shopping cart (all Nespresso products).
⑥ Orders are divided into regular orders, NESPRESSO CLUB PLUS Easy-Order and NESPRESSO CLUB PLUS Nespresso Plus program orders and orders by registering the voucher enclosed with the machine purchased from Nespresso authorized stores other than Nespresso official website, mobile app, Nespresso boutique, and Nespresso Club. (hereinafter referred to as ‘‘Nespresso authorized reseller payback”).
If a user has not received a notification for delivery of Easy-Order on the expected shipping date, please log into the Nespresso website or mobile application, and go to "My Account" > "My Easyorders" page to check the order status. If further assistance is necessary, please contact Nespresso Club at 080-734-1111.
Article 10 (Conclusion of contract)
① "Mall" may refuse to approve an order or cancel a contract by withdrawing a confirmation of receipt if there is a reasonable cause. The "Mall" may decline or process such orders if it deems that accepting or processing such orders is illegal or inappropriate, including orders with fraud, malice, or error, or if approving the order would have a significant impact on or interfere with the "Mall." Additionally, the "Mall" has the right to refuse or cancel an order from a user with ongoing disputes related to previous orders and to limit the quantity of products ordered by an individual or delivered to a single address.Reasonable causes determined by the "Mall" include, but are not limited to:
1) Unavailability or lack of stock for the product the user intends to purchase.
2) Inaccurate or unverifiable order-related information.
3) Inaccurate or unverifiable delivery address and recipient information, or inability to deliver to the address provided by the user.
4) Purchase or order exceeding the product purchase quantity limit set by the "Mall".
5) Excessive returns by the user, violating the "Mall's" return policy, and unreasonably returning a large number of items multiple times.
6) Errors in the displayed price, promotional content, or other displayed information on the "Mall."
7) Inability to fulfill the user's order due to technical or logistical constraints or errors by the "Mall," or accepting the order causing technical or logistical constraints or errors for the "Mall".
8) Events beyond the control of the "Mall," or spelling errors, pricing errors, or other errors or mistakes in the information posted by the "Mall".
9) Other reasons deemed inappropriate by the "Mall" to accept the order, similar to the above reasons.
② The contract is deemed to have been established when the consent of “mall” reaches the user in the form of receipt confirmation notification in Article 12, Paragraph 1, and the contract is not established until that time.
Article 11 (Payment Method)
The payment method for goods or services purchased from “mall” can be made by any of the following methods.
Article 12 (Receipt confirmation notification, order change or cancellation)
① “Mall” notifies the user of receipt when there is an order from the user.② The user who has received the receipt confirmation notification can request a change or cancellation of the order immediately after receiving the receipt confirmation notification in the case of inconsistency of the intention, and if there is a request from the user before delivery, the “mall” must process it according to the request without delay. However, if the payment has already been made, the provisions on withdrawal of contract under Article 15 shall be followed.
③ The “mall”, in the case of learning that there is a transaction that does not conform to the usual e-commerce practices, such as taking an unfair advantage through a ‘technical error’ or ‘abnormal transaction’ during the user's order contract and payment process, may cancel the contract by notifying the user of this and not approving the order contract or withdrawing the receipt confirmation notice. In this case, the user must return the received goods, etc. at the request of “mall”, and “Mall” refunds the payment of goods, etc. already paid within 3 business days when goods, etc. are returned from the user.
Article 13 (Delivery of goods, etc.)
① "Mall" delivers the goods or products that have been contracted to the delivery address specified by the user at the time of ordering. The delivery is limited to addresses within South Korea, and for security reasons, the "Mall" does not deliver goods or products to post office boxes or similar addresses. Orders with unidentifiable personal delivery addresses may be rejected or canceled. Additionally, in accordance with the "Mall's" policy, goods or products cannot be delivered to addresses associated with freight transportation companies.② As long as there is no separate agreement regarding the supply time of goods, etc. with users, the company will take other necessary measures such as custom-made, packaging, etc. so that goods, etc. can be shipped within 3 days from the date of conclusion of contract by the user. However, orders submitted before 5 pm will be shipped the same day, and after delivery has begun, if the user withdraws the contract due to a simple change of heart, the return fee may be charged.
Article 14 (Inspection)
① After receiving the ordered goods, etc., the user must inspect the quantity and status without delay.② Notwithstanding the Article 15, if goods, etc. are damaged or missing as a result of the above inspection, notify the “mall” within 8 days to receive the return as the same product.
- 1) When goods, etc. are lost or damaged due to reasons attributable to the user (However, if the packaging, etc. is damaged in order to check the contents of goods, etc., the contract may be withdrawn.)
- 2) In case the value of goods, etc. is significantly reduced due to the user's use or partial consumption
- 3) When the value of goods, etc. is significantly reduced to the extent that resale becomes difficult over time
- 4) If the packaging of the original goods, etc. is damaged when it is possible to reproduce goods, etc. of the same performance.
Article 15 (Withdrawal of contract, etc.)
① The user may withdraw the contract within 7 days from the date of receipt of the document (If the supply of goods, etc. is delayed from the time the document was received, it refers to the date the goods, etc. were supplied or the supply of goods, etc. began.) regarding the contract contents pursuant to Article 13 (2) of 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC」. However, if there is a different stipulation in 「ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC」 regarding withdrawal of contract, it is subject to the provisions of the same law.② When the user receives goods, etc., it cannot be returned or exchanged in the following cases:
③ In spite of the provisions of paragraphs 1 and 2, when the contents of goods, etc. are different from the contents of the display or advertisement or are performed differently from the contents of the contract, the user can withdraw the contract within 3 months from the date when the goods, etc. are supplied, and within 30 days from the date when the fact is known or can be known.
Article 16 (Effect of withdrawal of contract, etc.)
① The “mall” refunds the payment of the goods, etc. already made within 3 business days when the goods, etc. are returned from the user. In this case, if "mall" delays the refund of goods, etc. to the user, the delay interest is calculated by multiplying the late interest rate stipulated in Article 21-2 of "ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC" by the delay period and then paid to the user.② The “mall”, when refunding the above price if the user used the payment method of credit card, shall request the business operator who provided the payment method to suspend or cancel the billing for goods, etc. without delay.
③ In the case of withdrawal of contract, the user is responsible for the cost required to return the goods, etc. "Mall" does not claim penalties or damages from the user for reasons such as withdrawal of contract. However, if the contents of goods, etc. are different from the contents of the display or advertisement or are executed differently from the contents of the contract and a withdrawal of contract is made, the cost required for the return of goods, etc. is borne by the “mall”.
Article 17 (Privacy)
① “Mall” complies with relevant laws and regulations when processing user's personal information.
② Regarding the processing of user's personal information, the Privacy Policy published separately in "mall" will be applied.
③ Nespresso may collect users' personal information for the purpose of providing services, and the required information collected when placing an order includes name, postal code, phone number, and address (billing and shipping). Additionally, during the purchase process of Nespresso products, payment methods, credit/debit card details such as card name, card number, cardholder name, expiration date, first two digits of the password, date of birth (8 digits) or business registration number, and bank name, account number for bank transfer may be collected. Furthermore, during product delivery, recipient's name, phone number, address, and postal code may be collected.
④ Personal information is collected for the purpose of order, payment, and delivery services, and will be retained for 5 years.
⑤ Users have the right to refuse consent for the minimum necessary collection and use of personal information required for Nespresso's services, and refusal may result in limitations on the provided services.
Article 18 (Warranty and AS for coffee machine)
① Coffee machines purchased by the user from “mall” are warranted by the coffee machine manufacturer in accordance with the terms and conditions specified in the original product specification.② The user can inquire about AS-related matters related to the coffee machine to the contact number indicated in “mall” to receive service.
Article 19 (Obligations for Member's Password)
① Members are responsible for managing passwords.② Members must not share or use their password with third parties.
③ If a member realizes that his/her password has been stolen or is being used by a third party, he/she must notify “mall” immediately and follow the instructions of “mall”.
- 1) Registration of false information when applying or changing
- 2) Theft of other's information
- 3) Change of information posted on “mall”
- 4) Transmission or posting of information (computer programs, etc.) other than those specified by “mall”
- 5) Other cases of infringement on intellectual property rights such as copyrights of third parties
- 6) Acts that damage the reputation of “mall” or other third parties or interfere with business
Article 20 (User's obligations)
Users must not do the following:
Article 21 (Customer’s ratings and management of reviews)
① In the event a subscriber’s posting consists of content that is in violation of the Act on Promotion of Information and Communications Network Utilization and Copyrights Act, the administrator may request to suspend the uploading of the concerned posting or deletion of such pursuant to procedures under related laws, and the Company shall take measures according to related laws.② A subscriber shall not engage in any act that falls under the following paragraph. “Pursuant to related laws, the Company may take temporary measures or delete any posting that are deemed to fall under the following paragraph or in case it violates the Company’s policies and related laws, even if there has not been any request by the administrator mentioned in the previous paragraph.”
③ Reviews drafted by a subscriber may be exposed within 24 hours on a working day, given Nespresso’s system environment.
⑤ It is not possible for a subscriber to edit or delete a review he/she wrote due to Nespresso’s system environment. Please inquire the Nespresso Club to delete your review.
⑥ When a subscriber cancels his/her membership, reviews written before his/her membership cancelation shall not be deleted. A subscriber who wants his/her reviews deleted when canceling his/her membership needs to request it to the Nespresso Club.
⑦ Depending on the review content written by the members, the Nespresso Club may contact the member by phone or e-mail if necessary.
Article 22 (Limit of liability)
① Photos and texts that describe goods, etc. posted on “mall” are not bound by contract and are provided for informational purposes only and “Mall” is not responsible for any errors or omissions in the photo or text.② When the country where the “mall” sends goods, etc. is different from the country of destination, “Mall” shall not be held liable if goods, etc. do not comply with the laws and regulations of the destination country or if there is a problem with power and other product compatibility.
Article 23 (Copyright attribution and usage restrictions)
① Copyrights and other intellectual property rights for works created by “mall” belong to “mall”.② The user shall not use the information to which intellectual property rights belong to “mall” among the information obtained by using “mall” without prior consent of “mall” for commercial purposes or allow it to be used by a third party by reproduction, transmission, publication, distribution, broadcasting or other means.
③ “Mall” must notify the user when using the copyright belonging to the user according to the terms and conditions.
Article 24 (Force majeure)
① “Mall” will make every reasonable effort to fulfill its obligations under these terms and conditions, but is not responsible for any delays or failures in delivery caused by circumstances beyond its reasonable control. These situations include strikes, wars, natural disasters, or other circumstances that render the production, transportation or delivery of goods impossible.② Even in the case of Paragraph 1, “mall” will fulfill its obligations as quickly as reasonably possible, and make every effort to allocate supplies of remaining goods, etc. to users in a fair and reasonable way.
Article 25 (Jurisdiction and governing law)
① Lawsuits concerning e-commerce disputes between “mall” and users shall be based on the address of the user at the time of filing, and it there is no address, it will be under the exclusive jurisdiction of the district court having jurisdiction over the residence. However, if the address or residence of the user is not clear at the time of filing, or if the user is residing in foreign country, submit it to the court having jurisdiction under the Code of Civil Procedure.② The governing law of this terms and conditions is Korean law.
Article 26 (Addendum)
① These terms and conditions of sale are effective from November 11, 2024.Previous Terms and Conditions History
