SHIPPING & RETURNS

SHIPPING OPTIONS

ALL SHIPMENTS

OPTION COST DETAILS
Standard $99 MXN Place a minimum order of 50 capsules before 6 PM and receive within 2-3 business days.

* Free delivery on purchases from $ 600 MXN.

* Delivery hours from Monday to Friday in open hours from 9 AM to 7 PM.
Next day $149 MXN Place a minimum order of 50 capsules Monday through Thursday before 3:00 PM and receive it the next business day.

* Free delivery on purchases from $ 2,000 MXN.

* Delivery hours from Monday to Friday in open hours from 9 AM to 7 PM.
Same day Delivery $179 MXN Place a minimum order of 50 capsules Monday through Friday before 12:30 PM and receive it the same day from 3:30 PM to 9:00 PM.

* Coverage areas

General coverage for "same day" shipments.

CDMX: Álvaro Obregón, Azcapotzalco, Benito Juárez, Coyoacán, Cuajimalpa, Cuauhtémoc, Gustavo A. Madero, Magdalena Contreras, Miguel Hidalgo, Tlalpan.

State of Mexico: Atizapán, Huixquilucan, Naucalpan and Tlalnepantla.

It does not apply on Saturdays, Sundays or holidays. Applies to all types of purchases.
Same day Delivery From Boutique $69 MXN Place a minimum order of 50 capsules Monday through Friday before 3:00 PM and receive it the same day from 3:30 PM to 9:00 PM.

* Coverage areas

2) Coverage for same day delivery from Boutiques.

Boutique BIO Corporate

CDMX: Miguel Hidalgo only for delivery orders in the following zip codes: 11000, 11040, 11100, 11200, 11250, 11259, 11260, 11270, 11280, 11310, 11320, 11430, 11440, 11450, 11470, 11479, 11480, 11489, 11490, 11500, 11501, 11510, 11511, 11520, 11529, 11530, 11540, 11550, 11560, 11580, 11587, 11590, 11600, 11610, 11619, 11640, 11649, 11650javascript:;

Boutique Antea

Querétaro: only for orders in the following zip codes: 76010, 76100, 76118, 76127

Boutique Andares

Guadalajara: only for orders in the following zip codes: 45110, 45116, 45117, 45118, 45129, 45136, 45138, 45140, 45148, 45168

Boutique Oasis

CDMX: only for orders in the following zip codes: 01000, 01010, 01020, 01030, 01050, 03740, 03910, 04010, 04200, 04330

Boutique Punto Valle

Monterrey: only for orders in the following zip codes: 66224, 66250, 66256.

Place your order Monday through Friday before 3:00 PM with the exception of holidays for purchases of Original and / or Vertuo coffee capsules only with a maximum of up to 220 capsules per order. Orders with current coffee promotions apply.

Service not available for purchases that include accessories or machines.

Maximum of orders enabled per day: 14 orders.
Deliveries subject to coverage and zip code. Check the coverage of your area by contacting Club Nespresso; 800-999-7575

SHIPPING BILLING



Shipping charges will be billed based on the rates listed below on the date the order is placed.

• Standard: $ 99 MXN.
• Next day: $ 149 MXN.
• Same day: $ 179 MXN.
• Nespresso by bike: $ 179 MXN.


DELIVERY COVERAGE


Nespresso México only makes deliveries within the Mexican Republic respecting the internal policies, regulations, rates and taxes established by the law and the supplier's delivery conditions.

DESTINATION STANDARD SHIPPING SAME DAY SHIPPING SHIPPING NEXT DAY NESPRESSO BY BIKE FREE SHIPPING
Ciudad de México Álvaro Obregón, Azcapotzalco, Benito Juárez, Coyoacán, Cuajimalpa, Cuauhtémoc, Gustavo A. Madero, Iztacalco, Iztapalapa, Magdalena Contreras, Miguel Hidalgo, Milpa Alta, Tláhuac, Tlalpan, Venustiano Carranza, Xochimilco Álvaro Obregón, Azcapotzalco, Benito Juárez, Coyoacán, Cuajimalpa, Cuauhtémoc, Gustavo A. Madero, Magdalena Contreras, Miguel Hidalgo, Tlalpan. Álvaro Obregón, Azcapotzalco, Benito Juárez, Coyoacán, Cuajimalpa, Cuauhtémoc, Gustavo A. Madero, Iztacalco, Iztapalapa, Magdalena Contreras, Miguel Hidalgo, Milpa Alta, Tláhuac, Tlalpan, Venustiano Carranza, Xochimilco Cuauhtémoc, Miguel Hidalgo Standard: In purchases from $ 600 MXN, only in coverage areas.

Next Day: In purchases from $ 2,000 MXN, only in coverage areas.
Estado de México Shipping is available in 2 to 3 business days.
* Consult coverage by municipality by contacting Club Nespresso 800-999-7575		 Atizapán, Huixquilucan, Naucalpan and Tlalnepantla. The next day service is available.

* Consult coverage by municipality by contacting Club Nespresso 800-999-7575		 Not available Standard: In purchases from $ 600 MXN, only in coverage areas.

Next Day: In purchases from $ 2,000 MXN, only in coverage areas.
Rest of the Republic Shipping is available in 2 to 3 business days.
* Check coverage by city by contacting Club Nespresso 800-999-7575		 Same Day shipping is not available. Guanajuato, Jalisco, Nuevo León, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Tabasco, Veracruz, Yucatán.

* Check coverage by city by contacting Club Nespresso 800-999-7575		 Only available in Ciudad de México Standard: In purchases from $ 600 MXN, only in coverage areas.

Next Day: In purchases from $ 2,000 MXN, only in coverage areas.



MACHINE SERVICE

REVIEW AND REPAIR OF MACHINES



If a Nespresso machine fails, you should go to our Nespresso Boutique where tests will be carried out to verify its operation. If you do not have a nearby Boutique, you should dial the Nespresso Club 800-999 7575, where support will be provided to carry out these tests by phone.

1. In case the tests fail, the machine must be sent for technical service to the after-sales service center for inspection.
2. If the machine is outside the warranty period (see limited warranty policy at www.Nespresso.com), the cost of technical service will depend on the machine model. This cost includes logistics, diagnosis, technical service and replacement of totally new parts.
3. If the presence of harmful fauna or an infestation is detected when opening the machine in the after-sales service center, we will not be able to carry out the service. The cost of technical service will not be reimbursed in case of detection of noxious fauna or infestation.



RETURNS AND / OR REPLACEMENTS


REVIEW AND PROCEDURE IN CASES OF RETURN AND REPLACEMENT

SITUATION PROCESS DETAIL SOLUTION
Product is delivered damaged Notify and contact the customer service center at 800-999-7575 within 2 business days of delivery. Send the following attached information in PDF format on the Nespresso contact page: Contact Form

• Photograph of purchase receipt.
• Photographs of exterior and interior packaging in the conditions in which the complete package was received (complete box and visible guide).
• Images focusing on the damage or signs of violation of the box, as well as the affected items.

Note: It is important to show the damage, the complete packaging and the shipping bill. 		An identical replacement of the merchandise will be provided.

In the event that it is not possible to deliver the product, our service center will contact you to inform you of the products available for replacement.
SITUATION PROCESS DETAIL SOLUTION
Factory Defect

(Includes physical or technical factory damage).		 Notify and contact the customer service center at 800-999-7575 for accessories within a period of no more than 5 days after receipt of the order and for machines within 15 days of purchase through direct sales channels of Nespresso Mexico, SA de C.V., and 18 days after the purchase acquired through the Internet. Send the following attached information in PDF format on the Nespresso contact page: Contact Form

• Photograph of purchase receipt.
• Photographs of exterior and interior packaging in the conditions in which the complete package was received (complete box and visible guide).
• Images focusing on the damage or signs of violation of the box, as well as the affected items.
• Order data to validate the order lifting and delivery date and the date on which it is being communicated.

Note: It is important to show the damage, the complete packaging and the shipping bill. 		The complaint will be subject to investigation and within the following 2 business days from the completion of the report, the following will be done:

• Coffee Sleeves: When the coffee has a factory defect that prevents its operation, is a different product than the one you bought, or the product does not arrive or arrives damaged, a refund may be made for the amount that has been made through the available means of the payment platform.

Nespresso does not make physical returns of coffee and / or food (sugar, chocolates, biscuits, etc.)

• Machines: the change of the machine will apply, when the product is different from the one requested or has a manufacturing problem (includes physical or technical damage) or when it is not on par with the requested specifications.

If it is a spare part that does not impede operation, only a physical replacement will be made.

• Accessories: The change of physical form will apply, when the product is a different accessory than the one you paid for or requested, it is a quality or manufacturing problem (includes physical or technical damage) or when the product does not arrive.



• In machines, accessories, barista and aeroccinos, a physical return will be requested as long as it is confirmed that the item has no use, has original packaging and is accompanied by a purchase invoice.


• In the case of machines, barista, accessories and aeroccinos with delivery damage, if they have been used, the return will not proceed.



Contact the Nespresso Club free of charge by phone 800-999-7575 to answer any questions.

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UPS Access Point
How does it work?
Thanks to our partnership with UPS, you can pick up your order from a UPS pick-up point near you. All if you have to do is select a pick-up point at check out. You will receive an e-mail when your order is ready to be collected. You will be asked to show a government ID when collecting your order. When somebody else will collect your order, they will also be asked to show proof of identity.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.
When can I pick it up?
Order before 4 PM ET and select the option Pick-Up Point to have your order delivered within 3 business days at the pick-up point you choose.
How much does it cost?
This delivery option is free for all orders $35+. For orders below $35, a delivery fee is applicable.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.
How long will my order be available for pick up?
Your package will be available for 7 calendar days. An e-mail reminder will be sent to you if your package remains uncollected after 5 calendar days.
Can I drop off my capsules for recycling at these pick-up points?
Yes, you can drop off your used capsules at these pick-up points in the UPS postage-prepaid recycling bags.
How can I track my package?
You can track your order anytime at nespresso.com in the ‘My orders' section within ‘My account'. You will also receive an email with the tracking link once the order ships.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).