Please read our privacy notice (“Notice”) carefully to understand our terms, conditions and practices regarding your Personal Data and the treatment thereof.

We inform you that the party responsible for the processing of your personal data is Nespresso México, SA de CV, with address at Miguel de Cervantes Saavedra 301, Ground Floor, colonia Granada, Miguel Hidalgo district, CP 11520, Mexico City, CDMX.

To ask questions or comment about this Notice and our privacy practices or to file a complaint about our compliance with applicable privacy laws, please contact our Privacy Officer by writing to: Datos.Privacidad.Nespresso@mx.nestle.com

This Notice explains how Nespresso México, SA de CV collects, uses and discloses your Personal Data, hereinafter referred to as “Nespresso”, “We”, “Us”. It also explains how you can access and update your Personal Data and make certain choices about how your Personal Data is used.

This Notice covers both our online and offline data collection activities, including Personal Data we collect through our channels such as our website, app, social media, Call Center, retail outlets and events organized by Nespresso. Please note that we combine Personal Data we collect through one channel (e.g. the Nespresso site) with Personal Data we collect through another method (e.g. a Nespresso event). Please see Section 8 for more information on how to object.

If you are unable to provide us with the Personal Data necessary to process a request, comment, transaction, purchase (we will indicate this to you when this is the case, for example, by clarifying information on our registration forms) we will not be able to provide you with our goods and/or services. This Notice may change from time to time (see Section 10).

 This notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES OF PERSONAL DATA
5. DISCLOSURE OF PERSONAL DATA
6. PERSONAL DATA RETENTION
7. TRANSFER OF PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA AND ARCO RIGHTS.
9. CHANGES TO OUR NOTICE

1. SOURCES OF PERSONAL DATA AND INFORMATION ABOUT OUR PRIVACY OFFICER.

Sources of Personal Data. This Notice applies to Personal Data that we collect from or about you, using the methods described below (see Section 2), from the following sources:

• Nespresso Websites. Consumer-directed website operated by or for Nespresso, including sites we operate under our own domains, URLs and mini-sites we operate on third-party social networks such as Facebook (“Websites”).
• Nespresso mobile websites/apps. Consumer-directed mobile websites or apps operated by or for Nespresso, such as smartphone apps.
• Email, text messages or other electronic messages. Electronic communications between you and Nespresso.
• Forms sent via email by Nespresso.
• Nespresso CRC. Calls to our Call Centers (“CRC”).
• Nespresso Boutiques. Stores managed by Nespresso.
• Paper Registration Forms. Paper or similar registration forms that we collect through, for example: postal mail, in-store demonstrations, contests and other promotions or events.
• Points of sale. People present in third-party stores who will show you around and help you register your machine and order coffee.
• Data from other sources. Social media (such as a message from you via Facebook, Instagram or LinkedIn).
• Telemetry data. We may collect certain data captured by Nespresso coffee machines that are connected to a Wi-Fi network. For example: the machine serial number, machine alerts or errors, and the type of coffees prepared by consumers with the respective date and time.

1.1 Information about our privacy officer and how to contact him/her.

Our Privacy Officer is the person within Nestlé who has been designated to safeguard the rights of personal data subjects. For all matters relating to the processing and protection of your personal data, you may contact our Privacy Officer by sending an email to the following address: Data.Privacy.Nespresso@mx.nestle.com

2. PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, in person, by phone, etc.) we collect personal data within the following categories:

• Contact information. This refers to any information you provide to us that allows us to contact you by any means, such as email, phone number, address.
• Identification information: The information with which we can identify you, such as your full name, date of birth or birthday, RFC.
• Interest information. Information describing your consumer preferences, favourite Nespresso products, hobbies and interests and lifestyle information.
• Technical information about your computer/mobile device. Any information about the computer system or other technological device you use to access our Websites or Apps.
• Websites/Common Communications Information. As you navigate through and interact with our Websites, Apps or newsletters, we use automated data collection technologies to collect certain information about your actions, including: the links you click, the pages or content you view and for how long, statistics about your interactions (content response times, download errors and length of visits to certain pages). This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through third party traffic. You have the right to object to the use of such technologies; for more details, see Section 3.
• Market research and consumer feedback. This refers to information you voluntarily share with us about your experience using our products and services.
• User-generated content. This refers to any content you share with us on third-party social networks or by uploading it to one of our sites or Apps (photos, videos, personal stories, contests, posts or private messages you may leave on Nespresso social media pages).
• Third-party social network information. This refers to any information you share publicly on a third-party social network or information that forms part of your profile on a third-party social network (such as Facebook) and any additional information or activities that you permit the social network to share. We receive your social network information (or parts of it) whenever you download or interact with a Nespresso web application on a third-party social network such as Facebook, whenever you use a social network feature that is integrated within the Nespresso site (such as Facebook Connect) or whenever you interact with us through a third-party social network. To learn more about how Nespresso obtains your information from a third-party social network, or to opt out of sharing such social network information, please visit the website of the relevant third-party social network.
• Financial and payment information. Any information we need in order to fulfill an order placed by you. In any event, we handle payment and financial information in accordance with applicable laws and regulations and security standards such as the Payment Card Industry Data Security Standard (PCI DSS).
• Call Recording. Communications with us may be recorded in accordance with applicable laws and to meet local operational needs. Payment card details are not recorded.
• Email: We analyze your interactions with our content to

. 

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

 Cookies/Similar Technologies. Please see our Cookie Notice, located in Annex A of this document, to learn how you can manage your cookie preferences and for detailed information about the cookies we use and the purposes for which we use them.

 Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically and help us troubleshoot errors, improve performance, and keep our websites secure.

 Web Beacons. Web beacons (also known as “web bugs”) are small lines of code that create a graphic image on a web page or in an email for the purpose of transferring data back to us. The information we collect through our web beacons is the IP address, as well as information about how you respond to an email campaign (the time the email was opened, what links in the email were clicked on). We will use the information from web beacons for site traffic reporting, unique visitor counting, advertising, email audits, and personalization.

You manage your consent through (i) our consent management solution or (ii) your browser to reject all or some cookies/similar technologies, or to alert you when they are being used.

4. USES OF PERSONAL DATA

The following paragraphs describe the various purposes for which we collect and use your Personal Data. Please note that not all of the uses below will be relevant or applicable to every individual.

Primary Purposes which are necessary to provide you with our products and/or services:

• Identify and contact you.
• Register in our systems.
• Validate your identity.
• Help you create your profile when you register as a member.
• Register in our systems as a Nespresso customer or consumer.
• Provide you with the information you request about our products and services, as well as send you quotes.
• Sign up for the programs, promotions, contests and/or events that you request.
• If you are awarded any prize or benefit, we will deliver it to you.
• Customer Service. We use Personal Data for customer service purposes, to respond to and follow up on your questions transmitted through our communication channels or social networks, as well as to address claims and complaints.
• Processing, collecting and tracking orders and purchases. Including delivery of the product you have purchased through our sales channels.
• Fraud detection activities.
• Recover your password.
• Personalize the information we send you through any of the registered means of communication.
• Guarantee our safety within our facilities.
• Internal audits.
• Breaking up your purchases.
• Legal and contractual compliance.
• Schedule the collection of machines and capsules at your home.
• Collect coffee machines and/or capsules from your home in order to provide the collection service.

Secondary Purposes:

Your personal information will also be used for the following secondary purposes, which are not necessary to provide you with our products and services, but are very useful to us to provide you with better service, improve the quality of our products, as well as to advertise and promote them to you:

• Provide you with information, through any means, about goods and services offered by our brand.
• Marketing activities, market research, providing you with targeted advertising and content, promotions. Some of our campaigns and promotions may operate on third-party websites and/or social media networks. To read more information about our contests and other promotions, please refer to the official rules or details posted for each contest/promotion.
• Measure the effectiveness of our advertising campaigns.
• Analyze your preferences and habits; anticipate your needs based on our analysis of your profile; improve and personalize your experience on our websites and applications; ensure that the content of our websites/applications is optimized for you and your computer or device; allow you to participate in interactive features, when you choose to do so.
• We remember your login ID/email address or screen name so you can quickly log in the next time you visit our site or so you can easily retrieve items you previously placed in your shopping cart.
• Request your comments on the services and/or products provided by any of the Nestlé Group companies in Mexico.

4.1 Refusal to process data for secondary purposes.

If you do not wish for your personal data to be processed for the secondary purposes indicated, or any of them, you may refuse your consent from this moment by sending your refusal to our privacy officer via email. Your refusal will not affect or be a reason to refuse our services.

5. TRANSFER OF PERSONAL DATA

In addition to the Nespresso and Nestlé Group entities in Mexico and the ad-hoc partners in the country (in charge of Nespresso's operations) mentioned in the section on data controllers and data controllers (see Section 11), we share your Personal Data with the following types of third-party organizations in their capacity as data processors, therefore, they must always be governed by Nespresso's policies and guidelines and always under Nespresso's authorization:

• Service Providers. These are third-party companies that we use to help us run our business (e.g., order fulfillment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, courier and shipping services, package collection, etc.). This is the case of Sift Science, Inc., who is responsible for detecting and preventing fraudulent activity on your account in real time. Information shared with Sift is treated by Sift in accordance with its Privacy Policy, which can be viewed at: https://sift.com/service-privacy. Service providers, and their selected personnel, may only access and use your Personal Data on our behalf for the specific tasks requested of them, as instructed by us, and are required to keep your Personal Data confidential and secure.
• Debt Collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are third-party companies that we use to help us verify your creditworthiness (particularly for invoiced orders) or to collect outstanding invoices.

6. CONSERVATION OF YOUR PERSONAL DATA

  In accordance with applicable laws, we will use your Personal Data for as long as necessary to fulfill the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Once the purposes described in this privacy notice have been fulfilled, your data will be blocked for a period of 5 years for subsequent deletion.

7. TRANSFER OF YOUR PERSONAL DATA

Your personal data may be transferred to the following individuals or legal entities, without legally requiring your consent in terms of article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter "LFPD"):

• Only in some particular cases, parcel companies for shipping the purchased goods.
• Authorities to whom we must communicate your personal information under a law, in order to comply with the corresponding regulations, as well as for the recognition or exercise of any right.
• Nestlé Group companies that operate under our same internal policies and processes for the protection of personal data, for the following purposes: (i) Provide you with a better service; (ii) comply with our internal regulations; (iii) identify you and contact you for advertising, marketing and/or commercial prospecting purposes.
• Individuals or legal entities with whom we have a contract signed or to be signed, which is in your interest, for the purpose of granting you benefits.
• In the event that the corresponding assumption is updated, any of the transfers contemplated by article 37 of the LFPD.

 Likewise, your personal identification and contact data may be transferred to the following legal entities, in which cases we do require your consent:

• In the event that Nespresso is acquired by or merges with another company, we may transfer your personal data to that company for the purpose of providing you with information and offering its products and/or services.
• Credit Information Societies, to verify your financial solvency for the purchase of expensive products.
• If you do not state your refusal to allow us to carry out these transfers, or any of them, we will understand that you have given us your consent. You can state your refusal from now on by sending an email to our privacy officer, who will tell you the procedure to follow to exercise your right.

8. ACCESS TO YOUR PERSONAL DATA AND ARCO RIGHTS.

8.1 ARCO rights

Under the terms of the applicable regulations, you have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request via an email to our privacy officer, who will inform you about the procedure, requirements, response times, the way in which we will make your right effective, and will address any questions, complaints or comments you may have in this regard. Do not forget to comply with all the requirements established in article 29 of the Federal Law on the Protection of Personal Data Held by Private Parties.

8.2 Revocation of consent

You may request the revocation of the consent that you have given us. However, it is important that you bear in mind that your request will not be granted in all cases or that we will not be able to terminate the use immediately, since it is possible that due to some legal obligation we may require to continue processing your personal data.

To revoke your consent, you must submit your request via email to our privacy officer, who will inform you about the procedure and requirements for exercising this right, response times, the way in which we will make your right effective, and will address any questions, complaints or comments you may have in this regard related to the processing of your personal data.

8.3 Limitation of Use and Disclosure of Personal Data

In addition to the procedures set out in sections 8.1 and 8.2, you may limit the use or disclosure of your personal data in the following ways:

• Register in the Public Registry to Avoid Advertising from the Federal Consumer Protection Agency. For more information regarding this option, you can contact PROFECO directly or visit the following link: http://rpc.profeco.gob.mx.
• For emails that we send you for promotional, marketing and/or advertising purposes, you can express your refusal by clicking on the unsubscribe link that will accompany each of these emails.
• Go to your member profile and customize the means of communication through which you would like to receive information or if you do not want communications.

Additionally, our websites have a specialized feature through which you can review and edit the Personal Data you have provided. Please note that we require our registered consumers to verify their identity before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

9. CHANGES TO OUR NOTICE

 If we change the way we handle your Personal Data, we will update this notice. We reserve the right to make changes to our practices and this Notice at any time, so please check back frequently to see any updates or changes to our Notice as any changes to this notice will be posted and available on the website: https://www.nespresso.com/mx/es/legal

Welcome to the Nespresso® /mx/ online shopping website, this section of the site is the responsibility of Nespresso México, SA de CV with address at Boulevard Miguel de Cervantes Saavedra number 301, Torre Sur Planta Baja, Colonia Granada, Miguel Hidalgo in Mexico City, Postal Code 11520. Please review the following TERMS AND CONDITIONS that govern navigation of this section of the Nespresso.com/mx/ website. Your use and online purchases in this section constitutes unconditional acceptance of these TERMS AND CONDITIONS.” Throughout this site, the terms “we”, “us”, “our”, “Nespresso” and “Nestlé” refer to Nespresso México, SA de CV, “Nestlé Group” refers to the corporate group of which Nespresso México, SA de CV is a part and “You” refers to any person who accesses and/or uses this Website.

1. PRODUCTS SERVICES INFORMATION

The information on Nespresso products advertised on our site is accurate and true to their characteristics. However, there may be variations between the photographic image shown on the screen and the products physically, since the photographic image will depend on the resolution capacity of the screen and the computer equipment used. We accurately display the colors that appear in our products on the site. However, the actual colors you see will depend on your monitor. We cannot guarantee that any of the colors shown on your monitor are accurate. We remind you that the images or photographs are for illustrative purposes and are displayed for guidance purposes only. We recommend that you always check the purchase conditions before placing your order, in order to make sure of the terms, conditions and restrictions that may apply to each product. All product prices include VAT, except for all varieties of Nespresso capsules, as well as the courier service, through which the products purchased in the online store are sent.

2. COPYRIGHT AND INTELLECTUAL PROPERTY.

2.1 The content of our websites, including but not limited to text, trademarks, logos, diagrams, photographs, videos, sounds, music, designs, know-how, technologies, products and processes, are the property of Nespresso or a Nestlé Group company in Mexico, its affiliated companies or are used with the permission of the owners, and are therefore protected by copyright, trademarks, patents and other intellectual or industrial property rights existing under applicable law.

2.2 Except as provided in point 3 below, nothing contained on our websites shall be understood or interpreted as granting you a license or right to use such content on our websites. ® Trademarks of Société des Produits Nestlé SA All rights reserved. All copyright and other intellectual property rights in all text, images and other materials contained on this website are the property of the Nestlé Group or have been included with the permission and authorization of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printouts, download information to your hard disk or for the purpose of distribution to other individuals, provided that you keep intact the information and all copyright and other proprietary notices appearing on any reproductions. No reproduction of any part of the website may be sold or distributed for commercial gain nor may it be modified or incorporated into any other work, publication or website. The trademarks, designs, characters, fonts and service marks (collectively "Trademarks") displayed on this website are the property of Société des Produits Nestlé SA, part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use or misuse of the Trademarks displayed on this website, or any content on this website, except as provided in the Terms and Conditions, is prohibited. You are hereby notified that the Nestlé Group will strictly enforce its intellectual property rights to the fullest extent of the law.

3. USE OF THE WEBSITES.

3.1 You may download, display or print content from our websites solely for your personal, non-commercial use, thereby retaining and reproducing each copyright or other proprietary notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the websites, in whole or in part and by any means, is strictly prohibited except with the prior written consent of Nespresso. Nespresso does not guarantee or warrant that the use of any content appearing on its website will not infringe the rights of third parties.

3.2 Prohibited Activities Nespresso México, SA de CV may cancel or restrict your account if any improper use of the site and the services offered therein is detected, including, but not limited to, the following cases:

• Using the Website to resell products and any other unauthorized commercial use of the Website or the Contents of the Site.

• Using automated mechanisms or tools or similar technology whose purpose is to extract, obtain or compile, directly or indirectly, any information contained on the site.

• Any attempt to modify, adapt, translate or convert the formats or computer programs of the Website or its contents.

• Using HTML codes available to a third party.

• Compiling and using the description of the products for purposes other than those established on this site.

• Copying, imitating, replicating for use on mirror servers, reproducing, distributing, publishing, downloading, displaying or transmitting any Content of the Site (including registered trademarks) in any form or by any means; This restriction includes the following means: electronic, mechanical, photocopying, recording or any other means.

• Accessing data not intended for the user or logging into a server or account to which the user is not authorized to access.

• Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, spamming, mailbombing or crashing.

• Sending unsolicited email, including promotions and/or advertising for products or services other than this site.

• Forging any TCP/IP header or any part of the header information in any e-mail or newsgroup posting.

• Attempt or performance of fraudulent activities, including, but not limited to, falsification of identities or payment methods. All registration and billing information provided must be true and accurate. Providing any false or inaccurate information constitutes a breach of these TERMS AND CONDITIONS. By confirming your purchase and completing the payment process, you agree to accept and pay for the items ordered, as well as the billing information provided to Nespresso México, SA de CV. You also agree to receive emails related to the follow-up of your online purchase. In accordance with the above, in the event that the user has made an error or has not updated his/her address, from the purchase made online, Nespresso México, SA de CV will be released from any claim or liability for failures in the delivery of the purchased merchandise or in the preparation of the invoice in accordance with this site. Violations of the security system or network may give rise to civil or criminal liability for the person who commits them. Nespresso México, SA de CV, will investigate acts or omissions that may involve such violations, as well as cooperate with the authorities in the prosecution of users who violate such violations. By using this site, you therefore agree not to use devices or software to interfere or attempt to interfere with its correct use or any activity carried out on this site. You are obliged on this site not to use or attempt to use any machine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available on Nespresso.com/mx/ and other generally available third party browsers (for example, Google Chrome or Internet Explorer). If you have any questions or comments regarding these Terms and Conditions, as well as for making online purchases, please contact us by sending an email to: Nespresso.mexico@Nespresso.com or, if you prefer, call our toll-free customer service line at 800-999-7575 from within the Republic and in Mexico City from Monday to Friday 24/7.

4. WEBSITE PRIVACY POLICY.

4.1 All data and personally identifiable information that you may send via the Internet to our websites are protected and treated in accordance with our Privacy Policy (www.Nespresso.com/en/pages/legal). Nespresso invites you to read these Privacy Policies carefully before providing us with such data and personally identifiable information. The Privacy Policy is based on compliance with the Federal Law on the Protection of Personal Data Held by Private Parties and the Privacy and Personal Information Protection Policy of the Nestlé Group located on this Website, which must be ensured by both the person responsible for this Website and the respective users. On the one hand, users may only provide information relating to themselves on the different platforms and/or pages included in this site, without being able to use or insert information about other people if they do not have express authorization to do so. Therefore, the user shall be obliged to hold "Nestlé" harmless from any liability that third parties may attempt against the latter, for acts or omissions of the user of this site, with respect to the personal data of third parties that are considered affected, either because the use of their personal data has exceeded the authorized use of the user or because the personal data has been made available without any authorization from its owner. The above includes the handling of photographs of any natural person. For its part, "Nestlé" will handle personal data in accordance with the Privacy Notice of this Site.

4.2 Any other information or material sent to Nespresso through the Internet, by email or otherwise, including data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. In particular, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Websites for any purpose whatsoever including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use will not result in any compensation to those providing the information, or to anyone else.

4.3 By submitting information, you warrant that you are the owner of the material/content submitted, that it is not defamatory, and that Nespresso's use of it will not infringe the rights of any third party. Nespresso is under no obligation to use the information provided.

5. WARRANTIES AND DISCLAIMER OF WARRANTIES.

Neither the Nestlé Nespresso Group nor any other party involved in creating, producing or delivering this website on our behalf shall have any liability for any direct, incidental, consequential, indirect, damages, expenses, losses or liability arising from your access to, use of, inability to use, change in the content of this website or arising from any other access to the website via a link from this website or from any action we take or choose not to take as a result of any e-mail sent to us. Neither the Nestlé Nespresso Group nor any other party involved in creating, producing or delivering this website shall have any liability to update the material and services available on this website or to correct, update or release any material contained herein. Any material contained on this website is subject to change without notice. In addition, the Nestlé Nespresso Group shall have no liability for any loss caused by viruses that may infect your computer system or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download any material from this website, you do so at your own risk. Subject to the foregoing, Nespresso reserves no right or action to be taken against “Nestlé”, companies belonging to the same corporate group of interests, their employees, officers, representatives and suppliers for any dissatisfaction, damage or loss caused by the use of this Site.

5.1 Without prejudice to the following section 6, any material, information and everything you find on the Websites are provided “as is” on an “as available” basis and without warranty of any kind, express or implied, including, but not limited to, the implied warranty of merchantability or fitness for a particular purpose.

5.2 Nespresso does not guarantee that its Websites or their content will meet your expectations, will be uninterrupted, timely, secure or error-free.

5.3 Any advice or information, whether oral or written, obtained from Nespresso or through the use of the services available on the Sites shall not give rise to any warranty not expressly provided for in these Terms of Use.

6. LIMITATION OF LIABILITY.

6.1 Access to, use of and browsing of our websites is at your own risk and danger.

6.2 You acknowledge and agree that, to the maximum extent permitted by applicable law, neither Nespresso, any of its affiliated companies, nor any other party involved in creating, producing or delivering the websites may be held liable for any direct, indirect or consequential damages, any damage to reputation, costs, losses, decrease in income or profits or damage of any nature whatsoever (even if the occurrence of such damage was or could have been known to Nespresso), which may arise from your access to, or use of, or otherwise inability to use, the websites or their content.

6.3 Any materials you download or otherwise obtain through the use of our websites are at your own risk and danger. Nespresso assumes no responsibility for any damage to, or viruses that may infect, your computer system or other property on account of your access to, use of, or downloading of any material from its websites or for any unlawful intrusion into or interference with IT systems.

6.4 Nespresso reserves the right to interrupt or suspend all or part of the functionality of its websites. Nespresso assumes no responsibility for any interruption or suspension of any or all functionality of its websites as a result of acts or omissions of Nespresso or any third party.

7. CHANGE OF INFORMATION

The content of our websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content at any time without notice, but assumes no liability for doing so.

8. AVAILABILITY OF PRODUCTS AND SERVICES.

Our websites may contain information about Nespresso products and services from around the world, not all of which are available in all countries. A reference to a Nespresso product or service on the websites does not imply that such product or service is or may be available in your place of residence.

8.1 We inform you that the availability of the products offered through the online store is subject to the quantity of the same in the respective warehouses and the demand for them in the market. It is important to mention that in very rare cases the system may capture two or more simultaneous operations with the same product, depleting inventories. In this case, two things may happen: 1. The consumer may receive a telephone call or an email notification informing him of the situation and offering him an extended period, which will be defined based on the restocking and inventory control processes, for the delivery of the purchased product.

8.2 That the consumer receives a telephone call or an email notification informing him of the situation and offering a replacement with a product of similar or equal value to the purchase made in the event that there is no decision to restock the purchased product. In any case and when possible, both alternatives will be offered so that the consumer is able to choose the one he considers appropriate to his interests.”

9. LINKS TO OTHER WEBSITES.

Links on Nespresso websites may direct you to websites other than those of Nespresso México, SA de CV, and Nespresso México, SA de CV accepts no responsibility for the content, accuracy or function of the content of such other websites. Links are provided in good faith and Nespresso cannot assume any liability for any subsequent changes to other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement or authorization by Nespresso México, SA de CV. We recommend that you be aware of and take care to read all legal and privacy notices of other websites/social networks that you visit.

9.1 As a service to our visitors, our websites may contain hypertext links leading to other sites that are not operated or controlled by Nespresso. Nespresso shall not be held responsible for these sites and declines all liability in relation to their content, legality, accuracy or functions.

9.2 The creation of any hyperlink to our websites is prohibited without the prior written consent of Nespresso.

10. SEVERAL.

10.1 These Terms of Use embody the entire agreement between Nespresso and you concerning the access and use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relationship with you, in particular in relation to any service or purchase of products, shall be complementary to these Terms of Use; in the event of any inconsistency between the two, the other terms or conditions shall prevail over these Terms of Use.

10.2 Nespresso's tolerance of a breach by you of one of the obligations set out in the Terms of Use, or its failure to enforce a right conferred on it by virtue of the Terms of Use or by law, shall not be construed as a waiver by Nespresso of invoking and enforcing its rights.

10.3 In the event that any provision of the Terms of Use, existing or future, is deemed unlawful by applicable law or regulations or by court decision, such provision shall be deemed affected and all other provisions of the Terms of Use shall remain in full force and effect between you and Nespresso.

GENERAL CONDITIONS OF SALE

1. APPLICATION OF THE GENERAL CONDITIONS OF SALE

Each order placed with Nespresso México, SA de CV, hereinafter “Nespresso” or “the company” through the Internet, Nespresso.com, Nespresso App or Nespresso Club 800 999 7575 will be governed by the following General Conditions of Sale. Any other condition shall be excluded. By placing an order, you acknowledge that you have read, understood and accepted, without reservation, these General Conditions of Sale. By using the website, you also accept and agree to abide by our Internet Terms of Use and Privacy Policy, which you can consult at  https://www.nespresso.com/mx/es/legal . Nespresso invites you to read them carefully before using the services offered or, where appropriate, purchasing any product through any of our channels on the website. Nespresso reserves the right, at any time, to modify these General Conditions of Sale by placing the most recent version of the same on the Nespresso.com website. By placing an order after the time when Nespresso has placed a new version of its General Conditions of Sale on the website, you accept and agree to be bound by that updated version.

2. REGISTRATION

2.1 When registering on the website ( https://www.nespresso.com/mx/es/ ) hereinafter “website”, you must ensure that the mandatory registration information you provide is correct and complete.

2.2 In order to fulfill the delivery of orders, it is necessary that the contact information is complete and correct, otherwise the company is not responsible for the fulfillment and delivery of your order in a timely manner. Mandatory data to complete the delivery: Full name of the recipient or company, street with exterior and interior number, neighborhood, postal code, municipality, delegation, delivery references, telephone number, delivery times, tower, floor, office and dispatch, company name, recipient extension, area and/or department, interior number.

2.3 Please inform Nespresso of any address changes or other modifications by updating your personal details on the website before making your purchase.

3. ACCESS KEY

3.1 When you register on the Website, you will be asked to create a password. You are responsible for keeping this password strictly confidential and not disclosing or sharing it with any third party.

3.2 You are fully responsible for the use of your access code and any orders placed with it, even without your knowledge.

3.3 If you know or suspect that someone else knows or has used your access code, you must notify Nespresso immediately by calling the Nespresso Club at 800 999 7575.

4. ORDERS

4.1 By placing an order through the website, you make an offer to purchase products that you have selected under these General Conditions of Sale. By entering the catalogue of the different products offered in the online store, you can purchase any of the reference products following the instructions established on the site.

4.2 Once the purchase has been made, it is not possible to modify the delivery address of the order.

4.3 Nespresso offers its products on the website within the limits of their available quantities.

4.4 Delivery times may vary due to causes such as the date and time of payment release of the order.

4.5 For all orders you place, Nespresso will send a Purchase Confirmation email and you will subsequently receive a second Shipping Confirmation email once your order is ready to be shipped, the delivery time will start to be counted from this reception. Please note that for Express delivery the order must be confirmed before 1:00 p.m. Orders can be made from Monday to Friday until 1:00 p.m. This does not apply to weekends or holidays. Same Day delivery service by bike confirmed before 3:00 p.m. Orders can be made from Monday to Friday until 1:00 p.m. This does not apply to weekends or holidays Standard service (2 to 3 days or more depending on the destination postcode) before 5:00 p.m. Next Day Service (next business day) before 5:00 p.m. Orders placed after 5:00 p.m. and on weekends will be processed the next business day. Orders are not processed or delivered on Saturdays, Sundays or holidays.

You can track your order at  https://www.nespresso.com/mx/es/track

5. ORDER CONFIRMATIONS

5.1 Your order placed through Nespresso.com, the Nespresso App or the Nespresso Club 800 999 7575 will not constitute a binding or enforceable contract unless and until Nespresso sends you a purchase confirmation email and subsequently an order dispatch email. 5.2 Nespresso reserves the right at its discretion to refuse orders, particularly in relation to unpaid credit or invoices, as well as computer or system errors.

5.3 The information recorded by Nespresso constitutes absolute proof of the order and the entire transaction. The information recorded by the payment system constitutes absolute proof of the financial transactions.

6. PRICES AND SHIPPING CHARGES

6.1 The prices to be paid for the items you order are those shown on the website on the date you placed your order, including VAT, but excluding shipping costs. Standard Shipping costs will be absorbed by Nespresso in the following cases: 1. If the purchase amount is equal to or greater than $950.00 MXN (Only applies to online purchases for delivery in the rest of the Mexican Republic, whether Standard or Next Day service). 2. If the purchase includes a minimum of 50 coffee capsules (Only applies to online purchases for delivery in the rest of the Mexican Republic, whether Standard or Next Day service). 3. The purchase amount is equal to or greater than $1,000 MXN (Only applies to telephone purchases for delivery in CDMX, metropolitan area and the rest of the Mexican Republic, Standard or Next Day delivery service).

6.2 Shipping charges will be billed based on the rates indicated below on the date you place your order, calculated specifically based on the size of the order and the delivery method you select. Standard Shipping $149 MXN (2 to 3 days delivery or more depending on the destination zip code or Forced Occurrence). Next Day Shipping $149 MXN (business day). Express Shipping $149 MXN. Same Day Delivery by Bike $149 pesos.

6.3 Nespresso reserves the right to modify its prices and shipping charges at any time.

7. DELIVERY COVERAGE

7.1 Nespresso Mexico only makes deliveries within the Mexican Republic and in compliance with internal policies, as well as regulations, rates and taxes established by law, as well as the delivery conditions of the supplier. Check the coverage of our delivery providers here: https://www.estafeta.com/frecuencia-de-entregas https://www.99minutos.com/envios99/

(dynamic coverages subject to change)

For Same Day Express delivery. The service is available for specific areas of Mexico City and the Metropolitan Area: Miguel Hidalgo, Cuajimalpa, Benito Juárez. Applies to orders placed and confirmed by email before 1:00 p.m. Delivery hours: Monday through Friday from 8:00 a.m. to 9:00 p.m. Delivery does not apply on weekends or holidays. For standard service delivery (2 to 3 days or more depending on the destination zip code).

Deliveries subject to coverage by postal code or Forced Occurrence.

8. DELIVERY

8.1 All orders confirmed by Nespresso for purchases on any of the channels (Website, Mobile App and Contact Center) will be delivered to the delivery address you specified when placing your order.

8.2 Nespresso makes every effort to ensure deliveries based on the type of delivery selected. Delivery is subject to geographical area and time of purchase, the delivery policy adheres to the guidelines of our delivery provider.

 We recommend that you complete your registration with the correct address and telephone information so that we can contact you if necessary. If we are unable to contact the consumer within 5 business days, the purchased or exchanged merchandise will be returned to the Nespresso México, SA de CV warehouses within the following 10 business days. Once the merchandise in question has entered the Nespresso México, SA de CV warehouses, the money will be refunded or points will be credited under the refund mechanism.

8.3 For the delivery of Express - Same Day (Same Day), Standard Service (2 to 3 business days or more depending on the destination postal code) and Next Day Delivery orders, only business days will be taken into account and the Order Shipping Confirmation will be taken as a reference. Deliveries are not made on Sundays or holidays.

8.4 Deliveries of orders placed with Nespresso Mexico can only be made within the national territory. You can track your order directly at the link https://www.nespresso.com/mx/es/track by entering your order number and postal code of the shipping address or registered email.

9. VERIFICATION OF THE MERCHANDISE

9.1 It is your responsibility to verify the quantity and condition of the merchandise at the time of delivery.

9.2 If you notice any damage to the product or that the merchandise is incomplete, you must notify and contact Nespresso within 48 hours of delivery. You can contact our Telephone Customer Service (Nespresso Club) by dialing 800 999 7575 from Monday to Sunday from 7 am to 11 pm. In the event of damage to the product, Nespresso may provide you with an identical replacement of the merchandise, if and only if evidence of the damage to the product in question is sent. Evidence includes photos of the product showing the damage, photos of the outer box and a photo of the courier's guide attached to the box. You must contact the Nespresso Club (800 999 7575) to register the incident and follow up on it. In the event that it is not possible to supply your product, our Customer Service Center will contact you to inform you of the products available to make a product replacement and will apply what is mentioned in the following section.

10. RETURNS

10.1 You have the right to return any merchandise that has a manufacturing defect that prevents it from working properly or puts your safety at risk, within a period of no more than 5 days after receiving the order. Please contact the Nespresso Club at 800 999 7575, 24 hours a day, 7 days a week. The Nespresso customer service area will file your claim and request information that you must provide, such as:

• Your order details to validate the order pick-up and delivery date and the date on which you are communicating.
• Images of the incomplete or damaged order (evidence of the problem fully visible).
• The complaint or request must be documented by the Nespresso Club at 800 999 7575. It will be investigated and within the following 2 business days from the date of your report, we will replace what you have reported and accredited as damaged; we will confirm which products or accessories were not sent to you due to an incomplete order and/or replace what was damaged in the cases that apply. The following rules apply to returns on the Nespresso Club's Internet and telephone sales channels:
• In the case of boxes of coffee capsules that have a manufacturing defect that prevents them from working properly or puts your safety at risk, or is a different product than the one the consumer/member ordered or purchased, or the product did not arrive, a refund may be made for the amount paid by the consumer through the means available on the Nespresso payment platform or the option indicated by the Nespresso Club.
• In the case of machines, the exchange will apply to machines in physical form, when the product does not comply with the requested specifications, in the same way it will apply when it is a quality or manufacturing problem in the machine (includes physical or technical damage). If it is a spare part that does not prevent the operation of the machine, only a physical replacement of the spare part will be made. However, you can apply for a refund of the payment through the available means of the Nespresso payment platform. In the case of accessories, the exchange will apply to them in physical form, when the product does not comply with the requested specifications, that is, it is a different accessory than the one you paid for/requested, in the same way it will apply when it is a quality or manufacturing problem (includes physical or technical damage). If it is a spare part that does not prevent the operation of the machine, only a physical replacement of the spare part will be made. However, you can apply for a refund of your payment through the available means of the Nespresso payment platform when the partner does not accept the replacement (prior collection of the product).

10.2 Nespresso will only accept returns of machines or accessories in their original condition and packaging, accompanied by a purchase invoice and no later than 7 days after purchase.

10.3 Once the return has been made properly, you are requested to contact the Nespresso Club at 800 999 7575 to verify any issues inherent to the return and to resolve any doubts you may have regarding this point and to verify whether you will be charged the postal cost of sending the refund.

11. PAYMENTS AND BILLING

11.1 Invoices are sent with delivery of the goods and are payable in full within a period of no more than 30 days.

11.2 Credit card payments are charged immediately. Your credit card information will be encrypted for security reasons.

11.3 Sending the Payment Link: Nespresso will send the Payment Link to the consumer via email, SMS or Whats App. This link will be valid 12 hours after which time the link will be deactivated. It is the consumer's responsibility to ensure that the contact details provided are correct and up to date. The consumer is solely responsible for the information entered when using the Payment Link, including personal and credit card details. Nespresso is not responsible for any errors or inaccuracies in the information provided by the consumer.

12. LATE PAYMENTS

12.1 Nespresso reserves the right to reject any new order until payment has been confirmed with the issuing bank.

13. MACHINE WARRANTY

13.1 Machines purchased on the Website are guaranteed by the machine manufacturer according to the specific terms and conditions listed in the original product documentation. You can review the manual for your machine on the Website, in the product description of your machine model.

13.2 Please refer to your product documentation for details of the manufacturer's warranty, without prejudice to any of your applicable statutory legal rights.

14. AFTER-SALES SERVICE

14.1 If you have any problems or questions concerning the operation, maintenance or after-sales service of your machine, please contact Nespresso by phone for further information and assistance on 800 999 7575. 14.2 If the problem with your machine cannot be resolved over the phone, Nespresso offers a number of after-sales options. Please contact Nespresso by phone for further information on 800 999 7575.

15. LIMITATION OF LIABILITY

15.1 The photographs and texts illustrating and describing the products on this website are not contractual and are intended solely for information purposes. Nespresso shall not be liable for any errors or omissions in the photographs or texts shown on this website.

16. FORCE MAJEURE

16.1 Nespresso will use all reasonable efforts to fulfil its obligations. However, Nespresso cannot be held liable for delays or failures in delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, war, natural disasters or any other situation which may prevent the production, transportation or delivery of the products.

16.2 In the event of delays, Nespresso will carry out its obligations as soon as reasonably possible and reserves the right to replenish any remaining product to its customers in a fair and reasonable manner. The civil, criminal or commercial liability for the delivery of product by third parties falls on the company that provides the support and who has been contracted in order to offer its services in an appropriate manner. Any questions or comments in this regard must be verified with the delivery service provider. For more information please contact our suppliers: Standard delivery service ( http://www.estafeta.com/Rastreo/ ). Same Day Express delivery service (you will be notified directly to the email address provided at the time of your registration).

17. ABSENCE OF DEFECTS IN THE CONSENT OF THE PARTIES

Both the consumer and Nespresso México, SA de CV, declare and agree that they have analyzed the object and scope of the commercial operation that could be generated in accordance with these terms and conditions, therefore there are no defects in the consent to carry out the commercial operation that could affect its validity.

18. ACCEPTANCE AND MODIFICATION OF THE CONDITIONS OF USE

Access to and use of the Nespresso México, SA de CV (“Nespresso”) website, which includes Nespresso affiliated companies, is governed by these terms of use (the “Terms of Use”). By accessing, browsing and using our websites, you acknowledge that you have read, understood and accepted, without reservation, these Terms of Use, as amended from time to time. If we decide to modify our Terms of Use, we will post a new version on our website. We therefore invite you to consult these Terms of Use regularly in order to familiarize yourself with any changes. Nespresso México, SA de CV may make changes to the terms and conditions governing online purchases, so it is recommended that you read these terms and conditions before making any purchase. Notwithstanding the foregoing, once the consumer makes his online purchase and it becomes final, even if these terms and conditions are modified, for the interpretation and fulfillment of the electronic commerce operation already carried out, the terms and conditions that were in force at the time of the commercial transaction will prevail.

18.1 Exclusive attachment of rights and obligations. In accordance with these terms and conditions, the consumer and Nespresso México, SA de CV, declare and agree that the rights and obligations generated by these terms and conditions are non-transferable. Likewise, it is mentioned that in the images of the products inserted in the purchase catalogue, brands may be observed that suggest a link between the product that corresponds to an offer or promotion. By clicking on the respective icon, the details of the corresponding commercial practice may be observed. In the case of offers, in accordance with the provisions of the Regulation on Promotions and Offers, the details of the previous price, offer price, validity and quantity of products intended for the offer, as well as the geographic coverage of the offer, must be displayed. In the case of promotions, in accordance with the Regulation on Promotions and Offers and, where applicable, with the Mexican Official Standard NOM-028-SCFI-2007, commercial practices, information elements in collectible promotions and/or promotions through raffles and contests, information may be seen regarding the name of the promotion, geographic coverage, validity, description of products to be promoted, description of the prize, number of prizes, mechanics of the promotion, mechanics for delivering prizes, restrictions, data of the person responsible for the promotion, and, where applicable, the permit number granted by the Ministry of the Interior.

19. JURISDICTION AND APPLICABLE LAW

Both Nespresso México, SA de CV, and the consumer declare and agree that, in the event of a dispute arising from the electronic commerce transaction carried out in accordance with the following terms and conditions, they will be subject to the jurisdiction of the courts of Mexico City, waiving from now on the jurisdiction or competence of the courts that may correspond to them by reason of their present or future addresses. Having read the terms and conditions and having informed the parties of their legal force and content, the carrying out of the transaction in accordance with these terms and conditions constitutes the manifestation of agreement with all the relevant legal effects.

This cookie notice applies to all Nespresso sites and mobile applications. What are cookies? Cookies are text files that are placed on your computer by websites that you visit. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies may automatically collect information, some of which may be personal data, such as an identifier assigned to your device, your Internet Protocol (IP) address, time spent on the Nespresso Platform, websites visited, browsing habits and preferences. We use the term "cookies" in this notice to also cover all similar tracking technologies, such as web beacons, log files, pixel tags, gifs. What types of cookies may be used on the Nespresso Platforms? We may use the following types of cookies on the Nespresso Platforms:

• Required Cookies These cookies are necessary to enable basic functionality and must be accepted for some Nespresso platforms to work. They may be used for authentication, security or localization purposes. Without these cookies, services you have asked for, such as adding items to your shopping basket, cannot be provided.
• Functional and performance cookies These cookies help us improve or optimise the experience we offer. They allow us to measure site usage and improve performance. These cookies help us understand how visitors interact with the Nespresso Platforms and we use this information to improve the experience and performance of the Nespresso Platforms.
• Advertising Cookies These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties, such as advertisers. We may share this information with other parties, including our agencies.
• Social media cookies These cookies are used when you share information using a social media “Share” button on a Nespresso platform. The social network will record that you have done this. This information may be linked to targeting and advertising activities. Nespresso platforms also use other tracking technologies, such as IP addresses, log files and web beacons, which also help us tailor Nespresso platforms to your personal needs.

 Update date 18 FEBRUARY 2025-982

NESPRESSO CLUB 2025

The participation of those interested in the following program constitutes the unreserved acceptance of these terms and conditions, as well as the privacy notice available at /mx/es/legal

1. Program manager: Nespresso México, SA de CV, with address at Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granada Miguel Hidalgo, CP 11520 in Mexico City.

2.Coverage: Nationwide, within the Mexican Republic.

3. Program validity: From June 6 to December 31, 2025.

Nespresso may at any time terminate or modify the Nespresso Club Program, as well as its terms and conditions, by giving prior notice to our Nespresso Club members, in accordance with the provisions set forth herein. In the event of termination, Nespresso is not responsible for any benefits not used by the member.

4.Program description:

The Nespresso Club Program seeks to recognize our Nespresso partners as Loyalty Plan Associates, who during the Program's validity period within the year 2025, will enjoy different benefits that can be claimed through any of our direct sales channels*, which are:

1. Nespresso stores
2. CRC (Nespresso Partner Service Centre – phone 800 999 7575)
3. e-Boutique /mx
4. Nespresso mobile app for Android or iOS.

The Program works as follows: Nespresso will register Nespresso members as Nespresso Club Members by giving them a rank (see section 5.1) so that they have different benefits depending on the rank they have. These benefits are personal and non-transferable and determined by Nespresso.

*Review these terms and conditions and benefits to verify through which channels they apply.

4.1 Definitions.

In this section the following definitions will be described for a better understanding of these bases:

• Rank Level or category that a Nespresso partner reaches within the program based on their level of previous purchases.
• Nespresso Member: A consumer who is registered in the Nespresso database and has a membership number.
• Associate: Nespresso Partner who is registered in the Nespresso system as a member of this Program.
• Anniversary date: The date registered in the system of your first coffee purchase will be taken as the anniversary date.
• Benefits: These are all offers and/or promotions, as well as gifts and incentives that Associates will enjoy during the validity of the program.

5.Participants

Nespresso partners will be considered as participants of the Loyalty Program those who:

• Have been registered as Associates in the Nespresso Club
• Have received notification about their registration in the program
• Have your personal data updated with your email address, name, phone number and address.
• Having made a purchase of Original or Vertuo coffee either at:
  • Nespresso stores
  • with
  • Nespresso App
  • Call Center (800 999 7575).

Those people who meet the requirements established in this point will be granted a rank, which will depend on the following:

5.1 Ranks

• Club Members

All Nespresso partners who meet the requirements described above will be granted this rank.

• Ambassador
  1. Have purchased more than 500 Original or Vertuo coffee capsules since your anniversary date.
  2. Have been registered as a Nespresso partner for more than 1 year 

During the first 10 days of each month in 2025, Nespresso partners who meet the requirements to obtain the Ambassador rank will be notified via the email provided indicating their new rank.

To maintain your Ambassador level, you must maintain a minimum annual consumption of 500 capsules, considering said period from your anniversary date, that is, the calendar year does not apply.

Nespresso may block or cancel a member account either temporarily or permanently if there is mishandling of the program benefits. Nespresso Club Members may make clarifications through the CRC.

6. Notification to members:

There is no cost to become a member of the Nespresso Club Program and the Associate will be notified by email starting June 6 of this year.

Likewise, you can check the level you belong to at any time during the validity of the program through any of our contact methods:

• Nespresso stores
• When you visit our Boutiques and give your membership number, our coffee specialists will tell you which rank you belong to as well as the benefits you enjoy.
• E-Boutique nespresso.com
• CLUB MEMBER: By visiting Nespresso.com on the main page of the Nespresso Club Program you can consult the benefits.
• AMBASSADOR: By logging into Nespresso.com with your membership number you will have a personalized experience communicating the benefits of the program.

When you log in to Nespresso.com, depending on your assigned rank, your home page will be customized.

7. Program Terms and Conditions:

• The use of the benefits of the Nespresso Club Program implies that the Associate accepts all the terms and conditions contained in this Agreement. Without leaving any room for doubt, it is clarified that, the Associate who uses the Nespresso Club Program automatically accepts the conditions and terms of the Service.
• Benefits may be modified by Nespresso at any time during the validity of the program.
• The Associate will be notified via email of any changes made to the Program. Likewise, the Associate may consult these terms and conditions prior to redeeming any benefit, or may also ask directly with their Coffee Specialist (seller) at each of the Nespresso points of sale (Boutiques, CRC, Nespresso.com or Nespresso App).
• The benefits cannot be exchanged for cash or refunded in any way,
• It is the responsibility of the Associate to ensure that their contact information is valid and up to date. In the event of an error, correction or change in personal information, the Associate must contact the Nespresso Club (Call Center 800 999 7575) indicate their membership number and update their information with the help of the advisor or visit a Nespresso Boutique within the Mexican Republic. See privacy notice.
• It is the responsibility of the Associate to consult the terms and conditions of each specific benefit to understand their scope, since they are not governed in the same way and do not depend on each other.
• Participation in this program is personal and non-transferable.
• During the term of the Program, various promotions will be published within the same program, which will be communicated via email, Nespresso.com and through other means of communication as decided by Nespresso.
• Temporary benefits for Program members can be redeemed by contacting our Coffee Specialists or by logging in with their member number. They are not transferable as they can only be redeemed with the member's number that belongs to the Program.
• Program benefits are only applicable in Nespresso Boutiques, com, Nespresso Club (800 999 7575) and the Nespresso® mobile app for Android or iOS.
• By accepting these terms and conditions and providing their personal data, the associate gives their consent to receive promotional information and advertising regarding this loyalty program, which is considered to be the only means of communication to learn about changes and new benefits.
• The participant may cancel his/her participation in the loyalty program at any time and must request the cancellation of his/her Nespresso account by calling Club Nespresso (800 999 7575).
• Nespresso may decide at its sole discretion to suspend or terminate the Nespresso Club Program, and may also modify or supplement at any time the terms and conditions, as well as bonuses, accruals, prizes, benefits, rules and published content to ensure the operation of the program. Members will be notified via the /mx/es/legal page.
• This program and its promotions do not apply with other promotions or discounts from Nespresso, except for the benefits expressly provided for in this document. It is the responsibility of the Associate to review these rules.
• All the benefits of the Nespresso Club Program are valid only upon presenting the membership number at any of our points of sale.
• The addresses of the boutiques can be consulted on the following web page: /mx/es/store-locator#map-results
• Nespresso will not be liable for any failures that may occur in the systems or problems caused by the server, sales terminal equipment, power supplies, telecommunications, including the Internet, telephone lines, technical faults, human errors, problems of any nature, whether mechanical, human or electronic or actions of third parties, which may disrupt the normal development of the promotion.
• Limited to only one redemption of each benefit per member.
• Benefits can only be claimed in the same transaction in which they are sought; they cannot be requested later once the transaction is concluded.
• If applicable, to redeem the benefit you must pay the full list price of the products required to purchase it.

8. Program Benefits

As a Nespresso Club Program Associate, you will be able to enjoy various benefits according to the different ranks, which will be detailed below:

8.1 BENEFITS APPLICABLE TO CLUB MEMBER & AMBASSADOR

8.1.1 Birthday gift (sleeves)

 It consists of 1 sleeve (box with 10 coffee capsules) as a gift that can only be redeemed during the associate's birthday calendar month, which can be redeemed in:

- Nespresso Boutiques: Free upon presentation of official identification at any Nespresso Boutique in the Mexican Republic.

- Nespresso.com, Nespresso App and Nespresso Club (Call Center 800 999 7575): Free with a minimum purchase of $1 MXN (one Mexican peso). The gift varieties are predetermined by Nespresso and may be modified without prior notice.

To enjoy this benefit, the associate must follow the following steps:

a)Boutiques Nespresso

• Visit a Nespresso Boutique within the Mexican Republic.
• Present an official identification indicating your date of birth.
• Please provide your membership number to the Coffee Specialist and tell them what you would like for their birthday gift.
• Choose the gift variety. The gift sleeve will be from the line that the associates choose, provided it is available at the point of sale (Original or Vertuo). *Limited editions not included* See Appendix A for gift varieties to choose from.

a) Nespresso App/E-Boutique and Nespresso Club (800 999 7575)

• You must have registered your birthday in our form: /mx/es/my-birthday indicating your Member Number and Date of Birth for at least the first 3 days of the month of your birthday.
• You will be contacted via email with the birthday promotion within the first 10 days of each month.
• Make a minimum purchase of $1MXN (one Mexican peso) for coffee, machines or accessories.

Before proceeding to payment, the member must enter the code MXMICUMPLE to receive the Original Line gift and MXTUCUMPLE for the Vertuo Line gift to be eligible for the incentive. See Appendix A for the variety of gifts to choose from.

• For purchases made in Boutiques and CRCs, you must indicate to the Coffee Specialist the technology you prefer for your gift. The gift sleeve will be from the line that the associates choose, provided it is available at the point of sale. *Limited editions not included*
• Limited to 1 redemption per member during birthday month only.

8.1.2 Anniversary Gift

It consists of 1 sleeve (box with 10 coffee capsules) free with the purchase of 5 sleeves of Original or Vertuo, during the month of your Anniversary date.

For purchases via the Nespresso App/E-Boutique of “Original Line” and “Vertuo Line” sleeves, the varieties are predetermined by Nespresso and can be consulted in Appendix B.

To enjoy this benefit, the associate must follow the following steps:

1. Purchase 5 or more sleeves during your Anniversary month of the varieties or lines of your choice as a Nespresso Partner. You can mix the “Original Line” and “Vertuo Line” lines in the same transaction.
2. If the purchase is made via the Nespresso App / E-Boutique, before proceeding to payment, the associate must enter the code MXCELEBRO to receive the Original Line gift and MXCELEBRA for the Vertuo Line gift to be eligible for the incentive. See details of varieties in Appendix B.
3. For purchases made in Boutiques and Nespresso Clubs, the gift varieties are chosen by the associate according to the availability of varieties at the point of sale. The gift sleeve will be from the line chosen by the associates. *Limited editions not included*
4. Limited to 1 redemption per member on orders placed during their Anniversary month only.

Ambassador Level members will receive an additional gift upon redeeming the promotion, which will rotate each month according to the established calendar. See details of incentives in Appendix B.

8.1. 3 Exclusive coffee experiences (Master Class and Coffee Tastings) in Boutiques.

It consists of exclusive experiences in Boutiques such as Masterclasses and Coffee Tastings, which are taught in our boutiques by the team of Coffee Specialists in each of them.

The main objective of our Masterclasses is to be able to take our associates to live a complete experience through our machines, accessories and where they can learn more about coffee, its stories, origins, aromatic notes and that they can learn to prepare recipes with different ingredients and in this way be able to increase loyalty and interest and be able to offer the products used in any Master Class or coffee tasting to the Associates.

You will be invited by email

However, if any member wishes to attend, they must register directly at their Favorite Boutique or through our website: /mx/es/events#/ . On this page you will find details of participating Boutiques and times as well as the limit of attendees for each event. To attend the session, they must present the registration confirmation / invitation they received by email.

The tasting or master class does not include any additional service or product other than that indicated in these terms and conditions. Nespresso México, SA de CV, is not responsible for the loss, cancellation or rescheduling of the class. Likewise, each associate will be responsible for disclosing any type of allergy they have prior to the start of the tasting. Any attendee at the tastings is obliged to comply with the hygiene and safety measures established in the Boutique where the tasting takes place.

8.2 BENEFITS FOR AMBASSADOR ASSOCIATES

Applicable only while the associate belongs to the Ambassador level.

8.2.1 Coffee Benefit (sleeves)

It consists of 2 sleeves (boxes with 10 coffee capsules) free with the purchase of 14 sleeves of Original or Vertuo, per transaction.

For purchases via the Nespresso App/E-Boutique of “Original Line” and “Vertuo Line” sleeves, there will be different varieties registered under the Nespresso ® brand that will rotate each month, according to the established calendar (Annex C). Those associates who purchase in Boutiques and CRC will be able to choose the variety of capsules they wish to choose (see Annex C).

To enjoy this benefit, the associate must follow the following steps:

1. Purchase 14 or more sleeves during the program period of the varieties or lines of your choice. You can mix the “Original Line” and “Vertuo Line” lines in the same transaction.
2. If the purchase is made via the Nespresso App / E-Boutique, before proceeding to payment, the associate must enter the code MXMIREGALO to receive the Original Line gift and MXTUREGALO for the Vertuo Line gift to be eligible for their incentive.
3. For purchases made in Boutiques and CRCs, the gift varieties are chosen by the associate according to the availability of varieties at the point of sale. The gift sleeves will be from the line that the associates choose (both gifts must be of the same technology). *Limited editions are not included*

 8.2.2 Standard Shipping

It consists of free STANDARD shipping to any part of the Mexican Republic when purchasing coffee, machines and/or accessories registered under the Nespresso® brand through the e-Boutique /mx or the Nespresso(R) mobile application for Android or iOS.

To enjoy this benefit, the associate must follow the following steps:

a) The associate must make a minimum purchase of coffee, machines and/or accessories registered under the Nespresso® brand, the minimum purchase to be able to obtain it:

• Coffee capsules: minimum 10 capsules of any line and any variety
• Machines: minimum 1 coffee machine (all machines apply)
• Accessories: minimum 1 piece of any accessory (all accessories apply)

Restrictions:

8.2.3 Nespresso machine service and repair

This consists of a free technical service or repair of a Nespresso Machine. When your machine has faults, your machine will be sent to technical service to be checked by our specialist technicians at no cost. This benefit applies to those machines that are out of warranty. For machines that still have a warranty, the corresponding warranty will apply.

The conditions to enjoy this benefit are:

1. The cost of the technical service will be borne by Nespresso, that is, at no cost to the Associate.
2. If your machine is faulty, the Associate can call the Nespresso Club or go to our Nespresso Boutique to carry out operational tests.
3. The advisor will record the contact information, as well as the use of this benefit for Program control.
4. This benefit will not apply to damage to the machine caused by accidents, misuse or events beyond the control of the manufacturer, importer or distributor, as well as the presence of harmful fauna inside the product, wear or alteration due to commercial use of the machine.
5. It does not apply when the machine has been used in conditions other than normal, has not been operated in accordance with the accompanying user manual, has been altered or repaired by third parties other than Nespresso.

This benefit can only be requested and used once during the Program's validity period. If the machine presents faults or breakdowns after the end date of the Program's validity period, this benefit will not be valid.

8.2.4 Discounts

Consisting of:

• 15% discount on the list price of Accessories and Milk Devices (milk frothers) registered under the Nespresso® trademark indicated in Annex D of this document. Not applicable with other discounts.
• 10% discount on Original or Vertuo technology machines registered under the Nespresso® trademark. If the machines have an active discount, the discount will be applied to the reduced price. It will be necessary to consult active promotions directly at the Point of Sale.

List prices may vary, therefore, it is the Member's obligation to check the price at the point of sale, participating products and the total to be paid in these terms or directly at the point of sale.

8.2.5 Exclusive pre-sales of new coffee launches, machines and accessories.

Consisting of access to exclusive pre-sales days before the launch date of new coffee varieties, machines or accessories.

1. Exclusive pre-sale through Nespresso.com & Nespresso App. The member will need to log in with their membership number to enjoy this benefit.
2. These pre-sales will be announced through:
   • Email: Communicating the pre-sale.
   • Social media: Segmented ads on social media like Instagram or Facebook (based on the database) communicating the pre-sale.

9. Customer service:

For any questions related to the Nespresso Club Program, you can call our Nespresso Club CRC (Call Center 800 999 7575) or log in with your membership number to the Nespresso.com website to obtain more information on how the Program works.

To find out your status (Club Member or Ambassador), you can call the Nespresso Club (Call Center 800 999 7575) or go to a Nespresso Boutique, indicate your Member number and a Coffee Specialist will be able to tell you your status as well as the capsules needed to reach or remain at the Ambassador level, as well as your anniversary date.

MEMBER GET MEMBER

The participation of those interested in this dynamic constitutes the acceptance without reservation of these terms and conditions, as well as the privacy notice available at /mx/es/legal

This is a commercial dynamic provided for in the Federal Consumer Protection Law, and in which gambling or chance does not intervene to determine prizes or benefits or to determine winners, without additional conditions to those stipulated, nor is it considered as a collectible, therefore, it does not require notification or permission before PROFECO, in terms of article 47 of the current Federal Consumer Protection Law; which is made public through these terms and conditions.

Responsible party: Nespresso México, SA de CV, with registered office at Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granada, Alcaldía Miguel Hidalgo, CP 11520 in Mexico City.

Coverage: Nationwide.

Participating establishments: Valid only for purchases made at “CRC” (calling 800 999 7575 from Monday to Sunday between 7:00 a.m. and 11:00 p.m.), e-Boutique  /mx  and the Nespresso® mobile app for Android or iOS.

Validity: from June 24 to December 31, 2025 or until 1,500 incentives are exhausted.

Products to promote:

• Boxes with 10 Original Line coffee capsules registered under the Nespresso® trademark (sleeve)
• Boxes with 10 Vertuo Line coffee capsules registered under the Nespresso® trademark (sleeve)
• Vertuo Line coffee machines registered under the Nespresso® trademark
• Original Line coffee machines registered under the Nespresso® trademark

Means of dissemination of the dynamics:

Email: The member will receive a communication with the details of the event in the email registered in their account.

Objective of the dynamic:

This promotion is intended for Ambassador-ranked members to share a referral code with non-Nespresso members, so that the latter may obtain a 30% discount on the purchase of their first coffee machine, whether Original or Vertuo; as a benefit to members, they will be given a $300 MXN discount coupon once it has been redeemed by those to whom the referral code was shared.

EXISTING MEMBERS SECTION

Amount and description of the Incentives:

1,500 incentives, each consisting of $300 MXN discount on the purchase of $1,000 MXN in Original or Vertuo coffee capsules.

Participants:

Only adults who meet the following requirements may participate:

1. Be registered as a member of Club Nespresso ®.
2. Be a member of the Ambassador level.
3. Having received the information about this dynamic by email and appearing in the Nespresso® data system where the sending of the email is displayed. (These users are those partners who have previously accepted the Privacy Notice in order to be contacted).

Mechanics of dynamics:

1. From the start of the dynamic, you will receive an email with the referral code that you must share with people who are not Nespresso partners, which must be redeemed by them.
2. Once the referral code has been redeemed, you will receive a WhatsApp message within a maximum period of 6 days with the discount code that you can redeem when purchasing $1,000 MXN or more of Original or Vertuo line coffee capsules registered under the Nespresso® brand of the varieties of your choice in a single transaction. You can mix the “Original Line” and “Vertuo Line” lines in the same transaction, in which you must follow the following steps:

• PURCHASES ON NESPRESSO.COM, NESPRESSO APP AND CRC: After selecting $1,000 MXN or more of the Original or Vertuo line registered under the Nespresso® brand, before proceeding to payment, enter the promotional code MXMGM in the promotional codes section to get a $300 MXN discount on your purchase. Once you have entered it and click on the apply button, the discount will be reflected in the shopping cart and the incentive offered.

Restrictions on Participants:

• Dynamics subject to validity, availability and number of incentives offered.
• The full price must be paid. If the consumer does not cover this minimum, he/she will not be eligible for the incentive and therefore it is understood that he/she waives it, which may be assigned to the next person who complies with these terms and conditions.
• Not redeemable for cash or refundable.
• The dynamic is only valid in the same transaction, it cannot be claimed later.
• Non-transferable.
• Not combinable with other dynamics and/or promotions.
• Only one incentive may be awarded per transaction and member that complies with these rules.
• The discount code will be valid for the same period as this promotion.
• The referral code shared with non-Nespresso members can be redeemed up to 5 times.

SECTION FOR NEW MEMBERS

Amount and description of the Incentives:

1,500 incentives* divided as follows:

• 600 discount codes for “Original Line”, each consisting of a 30% direct discount on the Original Line coffee machine, which, when purchasing one of the participating machines, includes 2 boxes each containing 10 Original Line coffee capsules registered under the Nespresso trademark, in addition to those that already come as a gift.
• 900 discount codes for “Vertuo Line”, each consisting of a 30% direct discount on the Vertuo Line coffee machine, which, when purchasing one of the participating machines, includes 2 boxes each containing 10 Vertuo Line coffee capsules registered under the Nespresso trademark, in addition to those that already come as a gift.

* Only one incentive is given per participant and transaction.

Participants:

Only adults who meet the following requirements may participate:

1. Not being registered as a Nespresso partner in the database of the controller.
2. Have the referral code shared by the existing partner.

Mechanics of dynamics:

1. Register as a Nespresso partner through Boutiques, Nespresso.com, Nespresso App and CRC.
2. Have a referral code that has been shared by one of the Ambassador partners.
3. Redeem the referral code only in the sales channels determined in the “participating establishments” section, where you must do the following:

• PURCHASES ON NESPRESSO.COM, NESPRESSO APP and CRC: When you have selected your first machine from the Original or Vertuo line registered under the Nespresso® brand, before proceeding to payment, enter the referral code shared by the existing partner in the promotional codes section to obtain the incentive. Once you have entered it and click on the apply button, the 30% discount will be applied to your coffee machine.

Please see Appendix E for the default gift varieties. Once the transaction is completed and the purchase is confirmed, the coffee advisor will deliver your purchase along with the incentive.

* Restrictions on Participants:

• Dynamics subject to validity, availability and number of incentives offered.
• To be eligible for the incentive, the participant must not have a purchase registered in his/her profile. If the consumer already has a purchase, he/she will not be eligible for the incentive.
• Through e-Boutique, the Nespresso® mobile app and CRC, the gift varieties are predetermined.
• In case of the launch of a new machine after 1 month, this dynamic will be added.
• Not redeemable for cash or refundable.
• The dynamic is only valid in the same transaction, it cannot be claimed later.
• Non-transferable.
• Not combinable with other dynamics and/or promotions.
• Only one incentive may be awarded per transaction and member that complies with these rules.
• Limited to one incentive per partner.
• The incentive may only be redeemed within the establishments expressly designated for this purpose.

OPR

The participation of those interested in this promotion constitutes the unreserved acceptance of these terms and conditions, as well as the privacy notice available at /mx/es/legal

This is a commercial promotion provided for in the Federal Consumer Protection Law, and in which neither gambling nor chance intervene to determine prizes or benefits or to determine winners, without additional conditions to those stipulated, nor is it considered a collectible, therefore, it does not require notification or permission from PROFECO, in terms of article 47 of the current Federal Consumer Protection Law; which is made public through these terms and conditions.

Responsible for the dynamic: Nespresso México, SA de CV, with address at Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granada Miguel Hidalgo, CP 11520 in Mexico City.

Coverage: Nationwide.

Validity of the dynamic: From September 1, 2025 to December 31, 2025 or until 20,000 commercial benefits are exhausted.

Products to promote:

• Nespresso Original line coffee machines registered under the Nespresso® trademark
• Nespresso coffee machines from the Vertuo line registered under the Nespresso® trademark

Amount and description of Business Benefits:

20,000 business incentives divided as follows:

* For each machine purchased, a pre-assembled pack with 2 boxes of 10 coffee capsules registered under the Nespresso® trademark applies. The coffee pack to be delivered will depend on the variety predetermined by Nespresso® selected by the partner.

• 5,000 incentives, consisting of a pre-assembled coffee package with 2 boxes of 10 Original line coffee capsules registered under the Nespresso® trademark.

• 15,000 incentives, consisting of a pre-assembled coffee package with 3 boxes of 10 Vertuo line coffee capsules registered under the Nespresso® trademark.

Promotion dissemination media:

Digital Communication through the Image of a Nespresso product or a website where there is Nespresso advertising: Nespresso partners and the general public will be able to observe the promotional communication within the product catalogue on the website:

https://www.amazon.com.mx

Likewise, the promotion can be displayed on the packaging of Nespresso machines that are put on the market for commercialization through a QR code that will redirect to the platform https://www.promo.Nespresso.mx/ 

Participants:

Only people who meet the following requirements may participate:

1. Be of age.

DEPARTMENTAL SECTION PURCHASE OF 30 CAPSULES 20 ARE GIVEN AWAY

Mechanics of dynamics:

1. Make your purchase through the official Liverpool, Sears, Bed Bath & Beyond and Amazon physical stores for an Original or Vertuo Line machine or within the official online store, through the following links:

• nespresso | Liverpool.com.mx
• Nespresso: Coffee Machines and Coffee Makers | Up to 30% off | Sears
• Nespresso® | Bed Bath & Beyond México (bedbathandbeyond.com.mx)
• Amazon.com.mx: Nespresso: CLUB NESPRESSO

2. Purchase a participating machine through the website during the promotion period.

3. Once you have received your purchase, scan the QR code found on your machine's packaging or go to https://www.promo.Nespresso.mx/. Machines that have been returned or cancelled purchases are not eligible.

4. You will automatically access the home page https://www.promo.Nespresso.mx/

5. Enter the serial number of your machine, which is located on the bottom of the machine.

6. Take a photo of your invoice or receipt issued for your purchase and upload a legible image or screenshot showing the purchase details.

7. After accepting the privacy notice available at /mx/es/legal, register your personal data (name, surname, address, address references, telephone number and email).

8. Once you have successfully completed the registration of your personal data, the available packs will be displayed according to the line of the machine you have purchased, that is, Original Line or Vertuo Line; there may be 2 different packs with 2 pre-selected varieties of coffee from which you can only choose one.

9. The member will be able to choose the 3 varieties of coffee to purchase to make the promotion valid.

10. In order to be eligible for the benefit, the member must attach their bank details to make their purchase and be eligible for the benefit.

11. Once the benefit is selected and the order is continued, it will be validated by the Nespresso CRC (Call Center service 800 999 7575).

12. The order will be validated and confirmed.

13. The member will receive a confirmation email to the registered email address where they will be notified that their order is being prepared and will be delivered with free shipping.

CLUB SECTION 20 FREE CAPSULES

Mechanics of dynamics:

1. Make your purchase through the official Costco and Sams Club physical stores for an Original or Vertuo Line machine or within the official online store, through the following links:

• Costco: https://www.costco.com.mx/Electrodomesticos/Electrodomesticos-de-Cocina/Cafeteras-y-Teteras/c/cos_22.1.7
• Sams Club: https://www.sams.com.mx/?msockid=3557828f8b9f69a50dbd96998afc6823

2. Purchase a participating machine through the website during the promotion period.

3. Once you have received your purchase, scan the QR code found on your machine's packaging or go to https://www.promo.Nespresso.mx/. Machines that have been returned or cancelled purchases are not eligible.

4. You will automatically access the home page https://www.promo.Nespresso.mx/

5. Enter the serial number of your machine, which is located on the bottom of the machine.

6. Take a photo of your invoice or receipt issued for your purchase and upload a legible image or screenshot showing the purchase details.

7. After accepting the privacy notice available at /mx/es/legal, register your personal data (name, surname, address, address references, telephone number and email).

8. Once you have successfully completed the registration of your personal data, the available packs will be displayed according to the line of the machine you have purchased, that is, Original Line or Vertuo Line; there may be 2 different packs with 2 pre-selected varieties of coffee from which you can only choose one.

9. Once the benefit is selected and the order is continued, it will be validated by the Nespresso CRC (Call Center service 800 999 7575).

10. The order will be validated and confirmed.

11. The member will receive a confirmation email to the registered email address where they will be notified that their order is being prepared and will be delivered with free shipping.

 Restrictions on Participants:

• Promotion subject to validity, availability and number of incentives offered.
• Coffee varieties may change without notice depending on availability.
• You cannot carry more than one pack per purchased machine.
• The incentive can only be redeemed once per member and for Original Line or Vertuo Line technology.
• In order to be eligible for the incentive, all the required steps of machine registration and purchase receipt must be completed. If the consumer does not complete these steps, he or she will not be eligible for the incentive of any pack of 30 preselected Original Line and Vertuo Line capsules.
• Not redeemable for cash or refundable.
• You cannot mix the sleeve lines, the packs will be predetermined for each of the Original Line and Vertuo Line.
• Not combinable with other offers and/or promotions. Only one incentive may be delivered per transaction and member that complies with these terms and conditions.
• Purchase receipts must be generated during the promotion period. If one or more receipts are registered that contain a date other than the duration of the promotion, they cannot be taken into account to obtain the benefit.
• Purchase receipts with return stamps, amendments, crossed out, illegible, altered, delivery notes, etc. are not eligible.
• Ticket registration must be completed by providing each and every one of the data requested in order to be eligible to participate in the promotion.
• The incentive will only be delivered to the member who has obtained the benefit (power of attorney letters are not accepted).
• Any errors in the data of the participating tickets will result in the ticket not being taken into account for the promotion.
• The organizers are not responsible for failures in the registration system or any other cause of force majeure, since it is understood that these would be, where appropriate, generated by third parties.
• The person responsible for the dynamic reserves the right to eliminate, in a justified manner, any person who jeopardizes the integrity and correct development of the Promotion, including but not limited to (a) hackers (a term used to refer to people with extensive knowledge in computer science and telecommunications who are employed for personal profit-making purposes, which may or may not be malicious or illegal), or (b) promotion hunters (defined as any participant who acts alone or jointly with economic, material or informational resources in an unfair manner towards other participants in order to obtain the benefit of the promotion, regardless of whether the mechanisms used are unethical, immoral or even illegal).
• The person responsible will verify the authenticity of the data provided by the participants, so if said data is found to be false, the participation of said member will be cancelled and he/she will not have the right to claim any Incentive. The lack of veracity in the information that prevents or does not allow the identification and/or contact of the participant with the right to claim any Incentive releases the person responsible from any liability and grants the person responsible the power to use the Incentive as best suits his/her interests.
• In the event of a Partner being disqualified for reasons identified as detrimental to the development of the Promotion, the person responsible retains the right to assign the Incentive, disposing of it as suits his or her interests.
• The incentive is delivered only in national territory.
• The person responsible for the promotion has the right to request digitally the purchase receipt that the participant registered, which must match what was registered, in order to deliver the winning incentive. Therefore, participants are informed that it is their full responsibility to keep said receipt during the validity of the promotion and until they are in the process of validating their status as a possible winner.
• The Promotion may be suspended, cancelled or modified in whole or in part, at any time by giving the corresponding notice to the Members in the same way in which they were informed of this Promotion, as well as by making the respective publication on the website /mx/es/legal
• Participation by the consumer public in this promotion implies acceptance of the mechanics, terms and conditions established.
• The organizer reserves the right to not deliver the incentive to the benefit member if he/she does not prove and/or deliver all the information requested above.