Nespresso Professional coffee is sustainable, roast and ground coffee, sealed in a capsule for freshness. Sourced through the Nespresso AAA Sustainable™ Quality Program, Nespresso can bring your business the delicious coffee that they will love through the sustainable practices used by over 140,000 famers around the world. With over 17 coffee capsules to choose from, there will be one to suit each of your team member’s preferences.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fault to be of acceptable quality and the failure does not amount to a major failure.

Each Nespresso Professional machine has a warranty period, meaning any replacement, repairs or refunds required to fix your machine will be covered free of charge during this time. Outside of the warranty period, we can also facilitate this for you at a set repair fee.

The warranty period on Nespresso Professional machines are as follows:

• Zenius: 1 year warranty
• Nespresso Momento range: 1 year warranty
• Aguila range: 2-year warranty

If at any point you require assistance with your machine, dedicated consultants are available seven days a week by contacting us here.

As a Nespresso Professional customer, we’re here to ensure your team’s coffee supply is uninterrupted. Giving you added peace of mind, Nespresso offers assistance via our Customer Care Team. You can reach a representative who will give you technical support by calling 1800 182 206. Our team is available seven days a week over the phone to assist your business, whether you want help selecting a coffee for your business or to troubleshoot any technical difficulties.

Each Nespresso Professional machine has a warranty period, meaning any repairs, parts or labour required to fix your machine will be covered free of charge during this time. Outside of the warranty period, we can also facilitate this for you at a set repair fee.

You’re also able to purchase a Service Package with your machine, which covers additional benefits for an extended period, including products descaling for peace of mind.

Nespresso Professional coffee machines are simple to keep clean, so your business’ coffee supply can remain uninterrupted. Most machines require a simple clean each day, and then descaling periodically depending on the volume of use.

To find out more for each specific machine, visit the Machine Assistance page here where you can find videos and how-to guides.

Dietary requirements are easily catered for with a Nespresso Professional coffee machine.

The best options for this are using either our Aeroccino4 or ProSteamer milk frothers, as these can be washed and prepare any alternative milks.

These are available to purchase separately or are included in our Zenius Small Office Coffee Starter Pack and Nespresso Momento Small Office Starter Pack.

There are many ways you can purchase your Nespresso Professional machine, either outright or via a subscription plan.

If you have chosen a Nespresso Subscription Plan you will enjoy all that’s on offer to Nespresso Professional customers – and more. This is a package which gives you a Nespresso Professional machine at no upfront cost, a minimum of 250 capsules per month, includes regular servicing and repairs, and offers complimentary bulk recycling. Plans are ideal for businesses who want to spread cost over time and know what costs will be incurred each month.

Our dedicated Account Managers can help setup a 30-day payment term for your business, or if you’re ready to buy now, you can purchase securely via credit card, debit card, Apple Pay, Google Pay or Afterpay (up to $3,000) Apple Pay or Google Pay (limits apply).