To track your order, simply enter your order number above. You can find your order number in your shipping confirmation email or by logging in to My Account, then select the order you wish to track.

Alternately, you will receive your shipping confirmation email where you can track the progress of your parcel by clicking on the embedded link.

If you placed your order using the Guest Checkout, you will receive a confirmation email with a tracking link once your order ships.

For more information about delivery, we’re available seven days a week on 1800 182 206 or Live Chat - Contact us.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has visible damage to the outer packaging, please contact Nespresso within 24 hours after you have received your order.

If the package has hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days of your order being delivered.

Save the damaged capsules / goods and all original packaging until the claim is completed.

To make it as easy and fast as possible for you, include the following information when contacting us:

1. • Take photos of the damage so we easily can see what has happened, attach them via Live Chat to us.
2. • If the content is damaged, we need to know how much and what products are affected.

For more information about delivery, we’re available seven days a week on 1800 182 206 or online by Contacting us.

Our current delivery timeframe is 2-4 business days

At times, delays outside the control of Nespresso can occur but you will be able to see the status of your order with the carrier here. Check for a ‘Sorry we missed you’ card left by the courier after attempted delivery. This will also advise if your order has been taken to a collection point.

If it doesn’t look like your order is on its way to you, or you would like additional help, we’re available seven days a week on 1800 182 206 or online by Contacting us.

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact Nespresso Club as soon as possible by phone on 1800 182 206 or online by Contacting us.

However, as soon as your order is confirmed, Nespresso cannot guarantee any changes or cancellations required.