We are sorry to hear that, we'll fix it as soon as we can!

If the package has visible damage to the outer packaging, please contact Nespresso within 24 hours after you have received your order.

If the package has hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days of your order being delivered.

Save the damaged capsules / goods and all original packaging until the claim is completed.

To make it as easy and fast as possible for you, include the following information when contacting us:

• Take photos of the damage so we easily can see what has happened, attach them via Live Chat to us.
• If the content is damaged, we need to know how much and what products are affected.

For more information about delivery, we’re available seven days a week on 1800 182 206 or online by Contacting us.

Track Your Order | Nespresso Professional Australia

Review Process: Our team will carefully review the details you've provided in the form to better understand your needs and requirements.
Response Time: We strive to respond to all inquiries within 24. Please bear with us as we ensure a thorough review of your submission.
Contact from Us: If necessary, a member of our team may reach out to you for further clarification or to discuss your requirements in more detail.