A world of services

Benefit from our range of services designed for professionals

Order

Coffee Specialists are available every day from 08am until 10pm to advise you on your coffee selection and to ensure convenient delivery, tailored to your needs.

  • ORDER ONLINE

    Discover the entire Nespresso universe and place your orders easily, 24/7

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  • 0800 7777 747

    An expert available to help you, every day*

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(*) 0800 7777 747, available Monday - Sunday, 8:00AM - 10:00PM.

Delivery

ESTIMATED DELIVERY TIMINGS:

Capital:
• SP and RJ up to 1 business day
• RS, DF, ES, GO, PR, MG and SC up to 5 business days
• AL, BA, CE, MA, MS, MT, PB, PE, PI, RN and SE up to 8 business days
• AC, AP, PA, RO and TO up to 10 business days
• AM and RR up to 20 business days

Other cities and Interior:
• From 3 business days

  • Free Delivery

    Free delivery from 150 capsules*

(*) Free delivery from 150 capsules on orders placed on the website www.Nespresso.com/pro/br/pt by customers of the Nespresso Professional Line.

After-Sales

Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.

  • Tutorial Videos

    Watch our guides on how to use Nespresso machines.

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  • Machine assistance

    Benefit from technical assistance and machine maintenance service when you need it. *

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  • Intervention

    Our technicians can provide machine assistance up to 6 hours or up to 2 business days, depending on your machine model.***

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(*) 0800 7777 747 (available every day from 08am to 22pm). All Nespresso services are available according to your contract. (**) The Technical Maintenance service will be offered on working days and according to the time the request was opened.

Sustainability

Nespresso is committed to the environment and the preservation of natural resources, promoting a sustainable coffee economy, from coffee production to the recycling of capsules.

Nespresso bring Sustainable Quality through the continuous purchase of the highest quality coffee, working directly with coffee producers. We also work actively with the collection of capsules used in our Boutiques and in over 100 other collection points throughout Brazil. The coffee contained in the capsules is separated from the aluminum and sent to a partner company that makes the compost and turns it into organic fertilizer. Aluminum, an infinitely recyclable material, is sent to a partner company to transform into other aluminum parts.

  • Sustainability

    Learn more about the sustainability program of Nespresso

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  • Recycling

    Discover our solutions to recycle your capsules

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Other Services

Nespresso offers several special services dedicated to you to enjoy your coffee in the best conditions in your business.

  • SET UP

    Installation and demonstration of your new machine*

  • TRAININGS

    Training about our coffees and machines for your team*

(*) All Nespresso services are available according to your contract. Please contact your commercial agent or our Nespresso Customer Service for further information (0800 7777 747 - available every day from 08am to 22pm).

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