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Your are on the navigation menuYou can open a sub-menu if it exists with the button located after the link.Legal Notice
1. Acceptance and Modification of the Terms of Use
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
4. Information Deemed Non-Confidential
4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
5. Disclaimer of Warranties
5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
5.4 Any advice or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.
6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
9. Links
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
10. Miscellaneous
10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.
Nestlé Nespresso S.A.
11/2005
Effective: May 2018
Updated: 22/09/2023
SCOPE OF THIS NOTICE
Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.
This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.
If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).
This Notice provides important information in the following areas:
1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT
1. SOURCES OF PERSONAL DATA
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:
Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).
Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.
E-mail, text and other electronic messages. Electronic communications between you and Nespresso.
Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).
Nespresso Boutiques. Stores managed by Nespresso.
Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
Points of Sales. Demonstrators present in physical third-party stores to assist you with the registering of your machine and coffee ordering.
Telemetry Data. We may collect certain data captured by Nespresso coffee machines that are connected to Wi-Fi. Examples include the machine Serial Number, machine alerts or errors, and the type of coffees prepared by consumers, with the respective date and time.
Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.
Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third-party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.
Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.
Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content and posts or PM you can leave on Nespresso social media pages. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Third party social network information. This refers to any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third-party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third-party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third-party social network. To learn more about how your information from a third-party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.
Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
Email: We analyse your interactions with our content (e.g. click through, the opening of email) to provide you with personalized information based on your interests and preferences.
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONSCookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.
4. USES MADE OF YOUR PERSONAL DATA
The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.
What We use your Personal Data for | Our reasons | Our legitimate interests |
Customer service.We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint (relayed via our communication channels or social media for instance), general question, etc.). | • Fulfilling contractual obligations | • Improving and developing new products and services |
| Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for these purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion. | • With your consent (where required) | • Working out which of our products and services may interest you and telling you about them |
| Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks. Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below. | ||
Order fulfilment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information. | • Fulfilling contractual obligations | • Improving and developing new products and services |
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security. | ||
Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website. | • Legal obligations | • Compliance with legal obligations |
5. DISCLOSURE OF YOUR PERSONAL DATA
In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third-party organisation:
Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).
6. RETENTION OF YOUR PERSONAL DATA
In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.
Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws
7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.
People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).
Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.
Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/App.
Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses (by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).
8. ACCESS TO YOUR PERSONAL DATA
Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
These rights can be exercised by sending Us an e-mail using this link
https://www.Nespresso.com/uk/en/contact-us (UK) or this link
https://www.Nespresso.com/ie/en/contact-us (ROI) or
writing to us at Nespresso Customer Relationship Centre, Haxby Road, York, YO91 1XY, or
ukcrc.general@Nespresso.com, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law).
If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.
Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.
Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.
We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns, you also have the right to complain to competent data protection authorities.
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.
Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tick box(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third-party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick box(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.
Custom Audience. We may share with Facebook actions that you take on our website such as your visits to our website, your interactions on our website, use of Facebook Connect and information collected from cookies or similar technologies including the Facebook pixel. This allows us to measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media such as Facebook). Nespresso is Joint Controller with Facebook Ireland for this processing. This arrangement means that Nespresso has to provide you this notice, but you should contact Facebook if you wish to exercise your data protection rights. Further information, including how Facebook enables you to exercise your data protection rights, and subsequently processes your information as independent data controller can be found in Facebook Ireland's Data Policy. If you would like to know more or if you do not want your data used in this way, feel free to contact us at the details outlined below.
Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You may also stop the collection of precise location data from a mobile device by accessing your device location service settings. We adhere to the DAA’s self-regulatory principles. You will still receive advertising, but those ads may be less relevant to your interests.
10. CHANGES TO OUR NOTICE
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
12. DATA CONTROLLERS & CONTACT
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us via these links:
https://www.Nespresso.com/uk/en/contact-us (UK)
https://www.Nespresso.com/ie/en/contact-us (ROI)
or by writing to us at Nespresso Customer Relationship Centre, Haxby Road, York, YO91 1XY, emailing at ukcrc.general@Nespresso.com, or calling our CRC on 0800 442 442 (UK) or 1800 812 660 (ROI).
We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Data controllers | Responsible for |
Nestlé Nespresso SA (Nestlé Nespresso Ltd) | All activities |
In addition, all the following Nespresso/Nestlé entities, or ad-hoc in-country partners | |
Nespresso UK Ltd | All activities in UK and ROI |
Nestlé UK Headquarters (Registered Office) | All activities in UK |
Nestlé Ireland Headquarters(Dublin Registered Office) | All activities in ROI |
Sift Science, Inc. | Detect and prevent fraudulent activity on your account in real time. Information shared with Sift is treated by Sift in accordance with its Privacy Policy, available at https://sift.com/service-privacy |
Nespresso Professional B2B ZENIUS BOUNCEBACK GIFT WITH PURCHASE
QUALIFYING CUSTOMERS MAY CHOOSE ONE OF THE FOLLOWING OFFERS*
BUY ANY 200 PRO CAPSULES GET LUME ESPRESSO CUPS (12)– PROMO CODE 200-ZENBB
BUY ANY 250 PRO CAPSULES GET LUME LUNGO CUPS (12) – PROMO CODE 250-ZENBB
BUY ANY 350 PRO CAPSULES GET VIEW MUGS (12) – PROMO CODE 350-ZENBB
FULL TERMS & CONDITIONS
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.
The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. This offer is linked to the account number shown at the top of this email. It cannot be redeemed under any other account number. Excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion.
2. Participants are required to purchase the stated number of Nespresso items as outlined in the email they receive in a single transaction between 03.03.25 and 23:59 on 04.04.25 to qualify for the offer. Offer not available for purchases that are part of a normal subscription or monthly standing order, or to accounts that are in arrears.
3. In the event of the qualifying capsules order being cancelled for any reason, whatsoever, the chosen offer must be either paid for in full at the standard price, or returned, unopened, unused and in the original packaging within 14 days of the cancellation.
4. All qualifying orders must be placed via Nespresso/pro.com, or via Nespresso freephone 0808 100 8844 (UK). The offer is available to specially selected UK, CI & IoM Nespresso Professional customers who purchase the required number of capsules as outlined below in a single transaction within the stated time period as outlined above. Complimentary gifts are subject to availability, whilst stocks last. The promotion will end at 23:59 on 04.04.25, or when all allocated stock of the stated complimentary gifts has been depleted, whichever is sooner (some gifts may be depleted before others). There will be no cash or other alternative available in lieu of the stated items in the event of out of stocks. Qualifying Nespresso Professional customers may choose one of the following offers:
BUY ANY 200 PRO CAPSULES GET LUME ESPRESSO CUPS 12 (SKU 3533)– PROMO CODE 200-ZENBB
BUY ANY 250 PRO CAPSULES GET LUME LUNGO CUPS 12 (SKU3543) – PROMO CODE 250-ZENBB
BUY ANY 350 PRO CAPSULES GET VIEW MUGS 12 (3738) – PROMO CODE 350-ZENBB
Images are for illustrative purposes only and may vary from actual items on offer.
5. Maximum of five (5) offers per customer throughout the duration of the promotion, when the required number of capsules are purchased in a single transaction (one gift with purchase per qualifying order), subject to availability, whilst stock last. Offer cannot be used in conjunction with any other offer. The offer cannot be applied retrospectively.
6. No cash or other alternative available in lieu of the stated items, except in the event of circumstances beyond its control, Nespresso reserve the right to offer an alternative item of equal or greater value.
7. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.
8. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
9. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the participant to ensure the integrity of the promotion.
10. Those ordering and making claims on behalf of a company or business must be authorised to do so.
11. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
12. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of orders where necessary and for no other purpose unless we have your consent, and you have opted-in to receive future marketing communications. As part of this promotion, you may receive emails/messages for this promotion only to let you know if there are any issues with your order. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.Nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
13. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.
14. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
15. For further information regarding this offer, please contact the Nespresso Professional on Freephone 0808 100 8844 (UK).
Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA
A ZENIUS FOR £49 WITH A FREE AEROCCINO XL WHEN 450 PRO CAPS ARE PURCHASED*
A ZENIUS MACHINE FOR £49 WITH A FREE AEROCCINO XL** when you buy any 450 capsules and the Zenius machine in a single transaction using promotional code ZEN-GF-24*.
Limited offer ends 03.12.24, subject to availability, whilst allocated stocks of Aeroccino XL last.
FULL TERMS & CONDITIONS
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.
The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Open to new and existing Nespresso Professional (B2B) Office customers based in UK, CI, and IoM. Excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. The offer must be redeemed by no later than 23:59 on 03.12.24.
2. The offer of one Zenius machine at the special price of £49** Ex. VAT (RRP £399 Ex. VAT) with a free Aeroccino XL (RRP £78.33 Ex. VAT) available to qualifying customers who purchase any 450 Pro capsules and the Zenius machine in a single transaction between 01.11.24 and 23:59 on 03.12.24 and use the promotional code ZEN-GF-24. The promotion will end at 23:59 on 03.12.24, or when 600 valid claims have been made, whichever is sooner. No cash or other alternative will be available in the event of out of stock. In such an event, the customer may cancel their order if they choose. Offer available on new machine purchases only. The offer is not valid with normal subscription, or monthly standard orders, but can be invoiced as part of a normal sales purchase. The discount will be applied at the checkout when the promotional code ZEN-GF-24 is applied. The offer is not available to existing accounts in arrears.
3. In the event of the items ordered being cancelled for any reason, whatsoever, the offer of a discounted Zenius and free Aeroccino XL must be either paid for in full at the standard price, or returned, unopened, unused and in their original packaging within 14 days of the cancellation.
4. All qualifying orders must be placed via Nespresso/pro.com, or via Nespresso freephone 0808 100 8844 (UK). The offer of one Zenius machine at the special price of £49** excluding VAT (RRP £399 Ex. VAT) with a free Aeroccino XL is available to new and existing UK, CI & IoM Nespresso Professional Office customers who purchase the required number and type of Nespresso Pro capsules as outlined above and apply the promotional code at checkout. Participants may qualify for up to a maximum of five (5) discounted offers per customer when the required number and type of capsules are purchased in a single transaction during the stated promotional dates (one discounted machine and free Aeroccino XL per qualifying 450 capsules). Offer cannot be used in conjunction with any other offer. Zenius machines are subject to availability. **The machine purchase price includes one year’s Professional Coffee Service. See www.Nespresso.com/pro for details about the Nespresso Professional machines.
Any additional purchases, or those made outside of the promotional dates, will not qualify for the offer. The offer cannot be applied retrospectively.
5. No cash or other alternative available in lieu of the discount, except in the event of circumstances beyond its control, Nespresso reserve the right to offer an alternative offer of equal value.
6. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.
7. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
8. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the participant to ensure the integrity of the promotion.
9. Those ordering and making claims on behalf of a company or business must be authorised to do so.
10. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
11. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion where necessary and for no other purpose unless we have your consent, and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.Nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
12. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.
13. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
14. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.
Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA
FULL TERMS AND CONDITIONS
1. This promotion is open to specially selected customers residing in certain postcodes within London & South East of UK** (Clause 10 below for the full list of qualifying postcodes), aged 18 or over only who have purchased a qualifying Nespresso Zenius machine from Amazon. Excludes employees and their immediate families of Nestlé S.A. and Nespresso, its agents or anyone professionally connected to the promotion.
2. The offer is available to qualifying participants who set up a new Nespresso account and use the promotional code provided when placing their first order. The promotional code will be sent via an email from Nespresso within 28 days of registration. The promotional code will be valid for 30 days from the date of that email and can only be used at www.Nespresso.com/pro/uk/en.
3. The offer is limited to one offer per qualifying Nespresso Member who sign up within the stated promotional period. The offer is only available to new Nespresso Members and cannot be claimed by existing members retrospectively.
4. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to make more than one valid claim by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the terms and conditions.
5. How to Claim: To qualify for a promotional code valid for one complimentary Travel Mug and a Box of Cantuccini Biscuits, participants are required to:
- Complete the registration process to create an online account.
- Upon successful completion, participants will be sent an email with a unique promotional code entitling them to their complimentary gifts. This email and promotional code will be sent within 28 days of a qualifying registration.
- Participants may then visit www.Nespresso.com/pro/uk/en to place their first order and use the promotional code at checkout. The complimentary gifts will be added to their order. Promotional codes must be used, as described above, within 30 days of the date sent.
6. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the Nespresso Member to ensure the integrity of the promotion.
7. Only completed transactions made by no later than 30 days from the date of the promotional email will qualify for the offer. The complimentary gifts are subject to availability while stocks last. Nespresso reserves the right to offer alternative items of equivalent value in the event of out of stocks of the stated items before the closing date, or in the event of circumstances outside its control. Nespresso does not accept responsibility for any late applications or any communications line failure, regardless of cause, or inaccessibility or unavailability of the internet.
8. Those making claims on behalf of a company or business must be authorised to do so.
9. All Nespresso products are subject to availability.
10. **Full postcodes for which this offer is available are: EC3 DA SE16 SE8 SE10 SE7 SE18 SE28 SE9 SE12 SE3 CT1-CT50 ME1-ME20 SE2 TN W1W W1T W1B W11 W12 W3 W5 W13 W7 SW1E SW1W SW1P SW1V SW5 SW3 SW7 SW10 SW8 W1J W1C W1K W8 W14 W6 W4 W1U W1H W1G UB W9 W10 NW1 W2 NW6 NW10 NW8 EC2A EC2M EC2Y KT E1 E9 E2 E8 E3 E5 SE1 SE17 SE19 SE25 SE14 SE4 SE23 SE6 E14 SE15 SE11 BR SE13 SE5 SE24 W1F W1D W1S N22 N16 N14 N18 N13 N9 N10 N11 N21 N4 N8 N17 N15 EC2V EC2R EC2N SE26 SE22 SE21 SW16 SW2 SE27 SE20 CR SW9 SW4 SW15 SW6 SW1X SW1H SW1A SW1Y SW14 SW13 SW12 SW11 SW17 SW19 SW20 SM SW18 WC2 NW5 NW7 N6 N19 N20 N12 N3 HA NW3 NW11 NW4 NW9 NW2 N2 EC4 E16 E6 E7 E12 E11 E1W E13 BN1 -BN45 JE RG WC1 EN SS0-SS17 CM1-CM99 IG RM RH GU PO1-PO41 S01 -S053 GY WD AL SG1- SG19 HP LU1-LU7 CB1-CB25 MK OX TW SL EC1 E2 E4 E17 E18 E10 E15 N1 N5 N7 E20 IM For further information regarding this offer, please contact the Nespresso Professional on Freephone 0808 100 8844.
Promoter: Nespresso UK Ltd, 1 City Place, Gatwick, RH6 0PA
Nespresso Professional LIFE CYCLE PLAN 2022
OFFERS AVAILABLE:
PROMOTION 1 – OPERATING CONTRACT AND MACHINE SUBSCRIPTION
OFFER A – PASSIVES GWP
Reinstate your deliveries, and choose one of the following gifts:
2 boxes of Nespresso Professional Breakfast Tea OR a box of Nespresso Professional Chocolates
*T&Cs apply. Offer valid for the number of days as shown on this email. See below for details.
*Abridged Terms and Conditions: The offer of two boxes of Nespresso Professional Breakfast Tea OR a box of Nespresso Professional Chocolates available to UK, CI & IoM Nespresso Professional customers who reinstate their contract within the number of days as indicated in the email. Qualifying participants should reinstate their monthly contract deliveries by calling our Nespresso Professional Coffee Specialists. The complimentary items will be sent with the first or second order. Cannot be used in conjunction with any other offer. Complimentary items are subject to availability and may be substituted for alternative items of equal value in the event of unforeseen circumstances. No cash alternative. See www.Nespresso.com/pro for details about the Nespresso Professional machines. The offer is subject to standard contract terms. It is not available to accounts that are currently blocked or on hold, including those with payment arrears. For full terms and conditions relating to this offer please refer to www.Nespresso.com/pro/uk/en/pages/legal .
OFFER B – CRITICAL PASSIVES GWP
Reinstate your deliveries and get a Nespresso Welcome Back Gift Box containing a selection of Nespresso Cantuccini biscuits, Financiers and chocolates.
*T&Cs apply. Offer valid for the number of dates indicated in this email. See below for details.
*Abridged Terms and Conditions: The offer of a Nespresso Welcome Back Gift Box containing a selection of Nespresso Cantuccini biscuits, Financiers and chocolates is available to UK, CI & IoM Nespresso Professional customers who reinstate their monthly contract deliveries. Qualifying participants should call our Coffee Specialists to reinstate their deliveries. The complimentary items will then be sent with the first or second order. This offer cannot be used in conjunction with any other offer. Complimentary items are subject to availability and may be substituted for alternative items of equal value in the event of unforeseen circumstances. No cash alternative. See www.Nespresso.com/pro for details about the Nespresso Professional machines. The offer is subject to standard contract terms. It is not available to accounts that are currently blocked or on hold, including those with payment arrears. For full terms and conditions relating to this offer please refer to www.Nespresso.com/pro/uk/en/pages/legal .
Promoter: Nespresso UK, 1 City Place, Gatwick RH6 0PA
NO CONTRACT CUSTOMERS 1 – 2 YEARS
Choose from one of the following offers:
Buy 50 Pro capsules and get 2 boxes of Nespresso Professional Breakfast Tea*
Buy 100 Pro capsules and get a box of Nespresso milk chocolates*
Buy 200 Pro capsules and get 50 Pro caps free*
*T&Cs apply. Offer valid for the number of dates indicated in this email. See below for details.
*Abridged Terms and Conditions: The offer of buy 50 Pro capsules and get 2 boxes of Nespresso Professional Breakfast Tea or buy 100 Pro capsules and get a box of Nespresso milk chocolates or buy 200 Pro Capsules and get 50 Pro caps free is available to UK, CI & IoM Nespresso Professional customers who purchase the required number of capsules within the number of days as indicated in the email. Qualifying part
icipants should use the corresponding promo code: B2B22-50TEA, B2B22-100CHOC OR B2B22-50FREE at the checkout. The complimentary items will be sent with the order. Cannot be used in conjunction with any other offer. Complimentary items are subject to availability and may be substituted for alternative items of equal value in the event of unforeseen circumstances. No cash alternative. See www.Nespresso.com/pro for details about the Nespresso Professional machines. The offer is subject to standard contract terms. It is not available to accounts that are currently blocked or on hold, including those with payment arrears. For full terms and conditions relating to this offer please refer to www.Nespresso.com/pro/uk/en/pages/legal .Promoter: Nespresso UK, 1 City Place, Gatwick RH6 0PA
NO CONTRACT CUSTOMERS 2+ YEARS
PASSIVES
Choose from one of the following offers:
Buy 50 Pro capsules and get 2 boxes of Nespresso Professional Breakfast Tea*
Buy 100 Pro capsules and get a box of milk chocolates*
Buy 200 Pro Capsules and get 50 Pro caps free*
*T&Cs apply. Offer valid for 30 days from the email date. See below for details.
*Abridged Terms and Conditions: The offer of buy 50 Pro capsules and get 2 boxes of Nespresso Professional Breakfast Tea or buy 100 Pro capsules and get a box of milk chocolates or buy 200 Pro Capsules and get 50 Pro caps free is available to UK, CI & IoM Nespresso Professional customers who purchase the required number of capsules within the number of days as indicated in the email. Qualifying participants should use the corresponding promo code B2B22-50TEA, B2B22-100CHOC, or B2B22-50FREE at the checkout. The complimentary items will be sent with the order. Cannot be used in conjunction with any other offer. Complimentary items are subject to availability and may be substituted for alternative items of equal value in the event of unforeseen circumstances. No cash alternative. See www.Nespresso.com/pro for details about the Nespresso Professional machines. The offer is subject to standard contract terms. It is not available to accounts that are currently blocked or on hold, including those with payment arrears. For full terms and conditions relating to this offer please refer to www.Nespresso.com/pro/uk/en/pages/legal.
Promoter: Nespresso UK, 1 City Place, Gatwick RH6 0PA
NO CONTRACT CUSTOMERS 2+ YEARS
CRITICAL PASSIVES
Choose from one of the following offers:
Buy 50 Pro capsules and get 2 x boxes of Nespresso Professional Breakfast tea *
Buy 100 Pro capsules and get a box of milk chocolates*
Buy 200 Pro Capsules and get 50 Pro caps free*
Get a Nespresso Professional Momento on subscription for 3 years at 25% off the monthly subscription rate and receive five complimentary Lume Cappuccino cups and saucers*.
Get a Zenius on subscription for 3 years at 25% off the monthly subscription rate and receive five complimentary Lume Cappuccino cups and saucers*.
*T&Cs apply. Offer valid for the number of dates indicated in this email. See below for details.
*Abridged Terms and Conditions: The offer as outline above is available to UK, CI & IoM Nespresso Professional customers who purchase the required number of capsules, or the required machine and subscription plan within the number of days as indicated in this email. Qualifying participants should use the corresponding promo code: B2B22-50TEA, B2B22-100CHOC, or B2B22-50FREE at the checkout. The complimentary items will be sent with the first order (first or second order for Operating Contract or Machine Subscription customers). Cannot be used in conjunction with any other offer. Complimentary items are subject to availability and may be substituted for alternative items of equal value in the event of unforeseen circumstances. No cash alternative. See www.Nespresso.com/pro for details about the Nespresso Professional machines. The offer is subject to standard contract terms. It is not available to accounts that are currently blocked or on hold, including those with payment arrears. For full terms and conditions relating to this offer please refer to www.Nespresso.com/pro/uk/en/pages/legal.
Promoter: Nespresso UK, 1 City Place, Gatwick RH6 0PA
FULL TERMS & CONDITIONS
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.
1. Open to new and existing Nespresso Professional (B2B) customers based in UK, CI and IoM (postcode restrictions may apply). Excludes employees and their immediate families of Nespresso, its agents, or anyone professionally connected to the promotion, or any Nespresso Professional customers whose accounts is blocked, or on hold, (including those with payment arrears) during the promotional period.
2. Participants are required to purchase the stated Nespresso items or contract as outlined in the email they receive, within the number of days stated in the email received. Offer does not apply to ‘Machine On-Loan’ Agreements. Discount applied at the checkout when the promotional code provided has been used.
3. In the event of the items order, or contract being cancelled for any reason, whatsoever, the complimentary items must be either paid for in full at the standard price, or returned, unopened, unused and in their original packaging within 14 days of the cancellation.
4. All qualifying orders must be placed via Nespresso/pro.com, or via Nespresso freephone 0808 100 8844 (UK). Offer is available to new and existing UK, CI & IoM Nespresso Professional customers when they apply the code as provided in the promotional email. All Nespresso machines are subject to availability. Machine purchase price includes one year’s Professional Coffee Service. See www.Nespresso.com/pro for details about the Nespresso Professional machines. Participants should speak to a Coffee Specialist for full details and further information.
Any additional purchases, or those made outside of the promotional dates, will not qualify for the offer. The offer cannot be applied retrospectively.
5. No cash or other alternative available in lieu of the discount or complimentary gifts, except in the event of circumstances beyond its control, Nespresso reserve the right to offer an alternative item of equal value.
6. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the Terms and Conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.
7. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to a) replace the state complimentary gifts with items of equal or greater value and b) to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
8. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the participant to ensure the integrity of the promotion.
9. Those ordering and making claims on behalf of a company or business must be authorised to do so.
10. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
11. Data Protection: Nespresso will only use the personal details supplied for the administration of the promotion and the auditing of applications where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails/messages for this promotion only if any issues arise. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.Nespresso.com/uk/en/pages/legal . You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
Promoter: Nespresso UK, 1 City Place, Gatwick, RH6 0PA
BUY A ZENIUS FOR £59 WITH A FREE AEROCCINO XL WHEN 500 PRO CAPS ARE PURCHASED*
A ZENIUS MACHINE FOR £59 WITH A FREE AEROCCINO XL** when you buy any 500 capsules and the Zenius machine in a single transaction using promotional code SPRING-25-OFF*.
Limited offer ends 14.04.25, subject to availability, whilst allocated stocks of Aeroccino XL last.
FULL TERMS & CONDITIONS
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.
The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Open to new and existing Nespresso Professional (B2B) Office customers based in UK, CI, and IoM. Excludes employees and their immediate families of Nespresso, its agents or anyone professionally connected to the promotion. The offer must be redeemed by no later than 23:59 on 14.04.25.
2. The offer of one Zenius machine at the special price of £59** Ex. VAT (RRP £399 Ex. VAT) with a free Aeroccino XL (RRP £78.33 Ex. VAT) available to qualifying customers who purchase any 500 Pro capsules and the Zenius machine in a single transaction between 13.02.25 and 23:59 on 14.04.25 and use the promotional code SPRING-25-OFF. The promotion will end at 23:59 on 14.04.25, or when 600 valid claims have been made, whichever is sooner. No cash or other alternative will be available in the event of out of stock. In such an event, the customer may cancel their order if they choose. Offer available on new machine purchases only. The offer is not valid with normal subscription, or monthly standard orders, but can be invoiced as part of a normal sales purchase. The discount will be applied at the checkout when the promotional code SPRING-25-OFF is applied. The offer is not available to existing accounts in arrears.
3. In the event of the items ordered being cancelled for any reason, whatsoever, the offer of a discounted Zenius and free Aeroccino XL must be either paid for in full at the standard price, or returned, unopened, unused and in their original packaging within 14 days of the cancellation.
4. All qualifying orders must be placed via Nespresso/pro.com, or via Nespresso freephone 0808 100 8844 (UK). The offer of one Zenius machine at the special price of £59** excluding VAT (RRP £399 Ex. VAT) with a free Aeroccino XL is available to new and existing UK, CI & IoM Nespresso Professional Office customers who purchase the required number and type of Nespresso Pro capsules as outlined above and apply the promotional code at checkout. Participants may qualify for up to a maximum of five (5) discounted offers per customer when the required number and type of capsules are purchased in a single transaction during the stated promotional dates (one discounted machine and free Aeroccino XL per qualifying 500 capsules). Offer cannot be used in conjunction with any other offer. Zenius machines are subject to availability. **The machine purchase price includes one year’s Professional Coffee Service. See www.Nespresso.com/pro for details about the Nespresso Professional machines.
Any additional purchases, or those made outside of the promotional dates, will not qualify for the offer. The offer cannot be applied retrospectively.
5. No cash or other alternative available in lieu of the discount, except in the event of circumstances beyond its control, Nespresso reserve the right to offer an alternative offer of equal value.
6. Nespresso reserves the right at its sole discretion to suspend any user found to be attempting to by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by Nespresso to be in violation of the terms and conditions; or to be acting in any manner deemed by Nespresso to be disruptive. Nespresso also reserves the right to report any activity to the local police if an individual is found to be violating the Terms and Conditions.
7. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
8. At all times during the promotion, Nespresso reserves the right to perform internal checks relating to the participant to ensure the integrity of the promotion.
9. Those ordering and making claims on behalf of a company or business must be authorised to do so.
10. This Promotion cannot be used in conjunction with any other Nespresso promotion, offer or discount.
11. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion where necessary and for no other purpose unless we have your consent, and you have opted-in to receive future marketing communications. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.Nespresso.com/uk/en/pages/legal. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.
12. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.
13. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
14. In the event of circumstances outside its reasonable control and only where circumstances make this unavoidable, Nespresso reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will always endeavour to minimize the effect to participants in an effort to avoid undue disappointment.
Promoter/’we’: Nespresso UK Ltd, Haxby Road, York YO31 8TA
