Nespresso Professional Service Center

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A world of services

Benefit from our range of services designed for professionals

Order

Coffee Specialists are available to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.

  • ORDER ONLINE

    Discover the entire Nespresso universe and place your orders easily, 24/7

  • RECURRING ORDER

    Never run out of stock of your favourite Nespresso coffees

  • Dedicated Support

    An expert available to help you on 0808 100 8844*

*Coffee Specialists are available Monday to Friday, 8am to 6pm on freephone 0808 100 8844

  • Recurring Order

    Never run out of stock of you favourite Nespresso coffees.

    • Free delivery: Upon signing up, benefit from free delivery for 200+ capsules per order
    • Automatic shipment: Receive your order at a specific frequency*
    • Changes: Modify your easy order via phone or online*
    • Easy to manage: Manage your order 24/7 online in "My Account" or call us on 0808 100 8844

    *depending on your contract specifications

Delivery

Order your coffee capsules by phone or online, with free delivery on any online orders of 300 capsules or more

  • STANDARD DELIVERY

    Delivery within 4 - 6 working days for capsule orders placed by 3:30pm T&Cs apply*

  • Free Delivery

    Free delivery on all orders made on Nespresso.com/pro of 300 or more capsules

*Nespresso does its utmost to ensure standard deliveries (after receipt of cleared funds and subject to stock availability, factors beyond Nespresso’s reasonable control and finance validation checks that Nespresso, in its absolute discretion, deems to be necessary) within 4-6 working days to the UK mainland (for orders placed by 3:30pm). In case the delivery has not occurred within the above indicated term, you should either make contact with Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso.
In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain products turn out to be insufficient for all deliveries to be effected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.

After-Sales

Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.

  • Assistance videos

    Let us guide you through our videos

    Learn more
  • Machine care

    Machine maintenance provided on location**

  • Assistance

    Technical assistance can be provided over the phone, however if a technician is required this can be provided on site withing two working days.***

  • Loan

    Receive a temporary replacement machine during the maintenance of your own machine.****

* Freephone 0808 100 8844, available Monday to Friday, 8am to 6pm
**Frequency is determined by Nespresso.
***Services may be chargeable, please contact us for more information.
****Subject to conditions and availability

Recycling

On our path as a B Corp™, we’re more committed than ever to optimising resources and minimising waste. Every action has an impact.

Over the last 30 years, together, we’ve strived to give the aluminium and used coffee grounds in our capsules a new lease of life. This is just the beginning, as we use more recycled content and extend recycling through industry-wide collective systems.

  • Sustainability

    Learn more about our commitment to sustainability

  • Recycling

    Learn how to recycle your capsules

Other Services

Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...

  • Set up

    Installation and demonstration of your new machine*

  • Water analysis

    Provision of filters to optimize your water quality*

*These services may be charged, please contact your commercial agent for further information.

  • Not yet a customer?

    Contact us to find out more about Nespresso Professional

    Contact us
  • Already a customer?

    Get in touch with a Coffee Specialist today

    Contact us