FAQ: Store

TOP 5 FAQ

• How can I learn about Nespresso promotions?

  We have a variety of special offers throughout the year, exclusively for Nespresso Club Members. The best way to receive special offers is by email and SMS. You may join our mailing list by logging into your account, clicking “Contact Preferences” from the drop-down menu.

  Be sure to add nespresso@emailing.nespresso.com to your safe-senders list to ensure these emails are not blocked or filtered out by spam filters.

  We also invite you to follow Nespresso on Facebook for exciting news, recipes, and offers.

  Nespresso Facebook Page >
  Nespresso TW LINE account >

• Do you intend on selling in supermarkets, such as PXMART and Costco?

  It is not our intention to begin selling in supermarket chains. Nespresso’s unique business model allows us to guarantee quality at every stage of the value chain, to offer a direct relationship with our Club members as well as a holistic approach to sustainable development from cherry to cup.

• Nespresso machine repair service

  If you believe your Nespresso machine is defective, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email for technical assistance or instructions on how to proceed with a repair.

  Our trained machine specialists are qualified to carry out a full diagnosis by phone as soon as you call them. If appropriate, they will advise that you opt for the Nespresso Assistance Package, which includes:
  - The collection of your Nespresso machine from your home or an address of your choice (excluding outlying island areas).
  - Repair of your Nespresso machine and a full check of its components, repair duration: 5-7 working days.
  - Return of your Nespresso machine to the same collection address.
  - Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.

• There is no water coming out of the coffee outlet. What can I do?

  If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.

  Inissia/ Essenza mini/ CitiZ/ Pixie/ Expert/ Lattissima / Lattissima One/ Maestria / Creatista owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.

  For U and Prodigio machine user, please open and close the slider few times. When water begins to flow through the spout, the air bubble has been released.

  *Please note, we will suggest you to rest your coffee machine for 30 minutes after 5 trials.

  For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

• How often should I descale my Nespresso machine?

  In order to keep your Nespresso machine in optimal condition, if you are using Lattissima series or Maestria series coffee machine, please descale your coffee machine once the descaling alert is on. For machine other than these, you are advised to descale your machine every 1 or 1 and half year. The harder the water in the area where you live is, the more often you need to descale your Nespresso machine.

  Water residue and limescale can accumulate within the system. It may not only affect the temperature, flow and quality of your espressos but it may also shorten the life of your machine.