MACHINE ASSISTANCE
Citiz / Citiz&Milk
7.5 lbs
34 oz
5.1 x 14.6 x 10.9 in
19 bar
after 9 mins
10
1 year
Instructional Guides
Reset to factory settings
First use or after a long period of non-use
Emptying the system before a period of non-use or before a repair
Coffee Preparation
Milk froth preparation
Descaling
Cleaning
Energy saving mode
Programming the water volume
Instructional Videos
Descaling
FAQs & Troubleshooting
Milk Frother Issues
- Be sure to position the jug correctly on a clean base. Be sure to attach the whisk to the jug correctly
- Be sure to use whole or semi-skimmed milk at refrigerated temperature (about 4-6° C). Be sure to use the appropriate whisk and the jug is clean.
- Be sure to use the appropriate whisk and check the corresponding indicator level.
- The appliance is too hot. Rinse it under cool water
- Whisk is missing
- Not enough milk. Fill milk frother up to one of the two "max" level.
Blinking Light Issues
- Check the mains, plug, voltage, and fuse. In case of problems, call Nespresso at 877-964-6299.
- Send appliance to repair or call Nespresso at 877-964-6299.
Coffee& Other Issues
- First use: fill water tank with warm water (max. 55° C) and run through machine according to instructions on page 7.
- Water tank is empty.Fill water tank.
- Descale if necessary; see Descaling section.
- Flow speed depends on the coffee variety.
- Descale if necessary; see Descaling section.
- Preheat cup.
- Descale if necessary.
- Position capsule correctly. If leakages occur, call Nespresso at 877-964-6299.
- In case of problems, call Nespresso at 877-964-6299.
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
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