MACHINE ASSISTANCE
Creatista Pro
6.65 Kilogram / 14.7 lbs
2 litre / 68 fl.oz
25.1.0 x 49.9 x 41.8 cm / 9.8 x 19.6 x 16.5 in
19 bar / 1.9 MPa
2 years
Instructional Guides
First use
Drinks Menu & Selection
Drink Adjustments
Making a Milk Coffee
Making a Regular Coffee
Coffee Preparation Tips
Daily Cleaning
Navigation
Descaling
Instructional Videos
First use
Making a Milk Coffee
Coffee Preparation Tips
Daily Cleaning
FAQs & Troubleshooting
Steam Wand& Milk Frother Issues
- Machine is OFF. Press POWER button to turn machine ON.
- Check the outlet: plug, voltage, fuse.
- Check if the water tank is correctly positioned, if empty, fill with fresh potable water.
- Check steam tip for any blockages and ensure wand is lowered.
- Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43° F). For a better result, the milk should be newly opened.
- Check the milk froth setting.
- Use the provided milk jug.
- Clean both the milk jug and steam wand after each use.
- Complete Steam Wand Cleaning Cycle. Navigate to the Menu and select Clean Steam Wand, follow the on-screen prompts.
- Use fresh, potable water. Do not use highly filtered, demineralised or distilled water.
- Fill jug with appropriate milk volume. DO NOT fill above the MAX level.
- Minimum and maximum levels are marked on the inside and outside of the jug.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
- Use the milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature sensor in the drip tray.
- Check the temperature sensor in the drip tray is dry and clean.
- Decrease the milk temperature setting
- Preheat cup.
- Use the provided milk jug.
- Check the milk jug is positioned on the temperature sensor in the drip tray.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
Blinking Light Issues
- Machine turns OFF automatically.
- Press POWER button to turn machine ON.
- Check the outlet: plug, voltage, fuse.
- Screen brightness is set on a low setting.
- Press POWER button to turn ON.
- Adjust the screen brightness setting. Navigate to Menu and select Screen Brightness.
- Check if the water tank is correctly positioned.
- If problem persists, call Nespresso at 877-964-6299.
- Descale the machine.
- Navigate to the Menu and select Descale. Follow on-screen prompts.
- Press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
- If problem persists, call Nespresso at 877-964-6299.
- To exit instore mode, press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
- Clean the steam wand.
- Navigate to the Menu and select Clean Steam Wand. Follow the on-screen prompts.
Coffee& Other Issues
- Check if the water tank is correctly positioned, if empty, fill with fresh, potable water.
- Descale the machine, if necessary.
- Preheat cup using hot water button.
- Descale the machine, if necessary.
- Empty the capsule container.
- Check that capsules aren't blocking inside the machine. (Note: do not place fingers inside the machine)
- Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists, call Nespresso at 877-964-6299.
- Ensure capsule lever is closed.
- Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not place fingers inside the machine). If problem persists, call Nespresso.
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press POWER button to turn machine ON.
- If problem persists, call Nespresso at 877-964-6299.
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
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Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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