MACHINE ASSISTANCE
Expert
10 lbs
37 oz
8.8 x 15.2 x 11.3 in
19 bar
after 9 mins
1 year
110-120 V 50-60 Hz <1700W
Instructional Guides
First use
Coffee Preparation
Cleaning the Aeroccino
Energy Saving Concept
Reset to Factory Settings
Cleaning
Descaling
Turning the machine ON / OFF
Aeroccino instructions of use
Entering the settings mode
Programming the water volume
Emptying the System before a period of non-use or for frost protection
Water Hardness
Instructional Videos
First use
Coffee Preparation
Descaling
Aeroccino instructions of use
Programming the water volume
FAQs & Troubleshooting
Machine Issues
- Check if the water tank is correctly positioned, if empty, fill with potable water
- Descale it if necessary
- Preheat cup.
- Descale the machine if necessary.
- Empty the capsule container.
- Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
- Unplug the machine.
- Empty drip tray if full and remove all the water under the machine. Then plug
again the machine. - If problem persists, call Nespresso at 877-964-6299.
- Maintenance light will go on.
- Brewing button will be off.
- Temperature button will blink fast.
Please wait for all buttons to switch off, this will take a few minutes.
During this time the machine cannot be used.
- Gently move the slider towards the back of the machine to stop the flow.
- Hot water flow always stops a short time after pressing the brewing button to stop. this is a normal behavior not a troubleshooting.
- Pull the slider to ensure it is closed.
- If problem persists, call Nespresso at 877-964-6299.
Blinking Light Issues
- Machine turned OFF automatically. See paragraph on “Energy Saving Concept”.
- Check the mains: plug, voltage, fuse.
- Brew button light ON and maintenance LED slow blinking means descaling is required.
- Brew button is OFF and maintenance LED is ON means water tank is empty and/or capsule tray full.
- If problem persists, call Nespresso at 877-964-6299.
- It means your capsule stock is empty. You can order capsules via the App or Nespresso website.
- Unplug the main.
- Lift the machine.
- Use the hole underneath the machine to manually push out the container.
- Clean the capsule container, the drip tray and the insert.
- The appliance is too hot. Rinse it under cool water.
- Whisk is missing.
- Not enough milk. Fill milk frother up to one of the two “max” level.
Pairing& Wifi Connection Issues
- Check that the Bluetooth® on the smartphone or tablet is activated
- Check the compatibility of your smartphone or tablet with the machine
- Ensure the smartphone or tablet is placed next to the machine (max distance 7.8 inch) during the pairing
- Make sure to not turn ON any microwave close to the machine during pairing.
- Go on the App “Name”, click on “Machine status”, then click on “Unpair this machine”.
- Click on “unpair this device” to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
- Login on the website www.nespresso.com and delete all the machines available from My account > My Machines
- Factory reset the machine from the machine or the Nespresso app
- Unplug your machine for 10 seconds and plug it back
- Go to your phone Bluetooth settings and unpair the machine if present. How to do it in iOS and in Android
- Reboot the phone
- Uninstall the Nespresso application from the phone and reinstall it from the App Store or Play Store
- Start the pairing procedure from scratch
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
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