MACHINE ASSISTANCE
Kitchen Aid
19 lbs
44 oz
8.2 x 12.9 x 12.9 in
19 bar
after 9 mins
10
2 years
Instructional Guides
First use or after a long period of non-use
Cleaning
Descaling
Operating the Espresso Machine
Emptying the Espresso Machine
Instructional Videos
First use or after a long period of non-use
Cleaning
Descaling
FAQs & Troubleshooting
Machine Issues
- Check to see if the Espresso Machine is plugged into a grounded outlet; if it is, unplug, plug it back in, and press the Brewing button again. If the Espresso Machine still does not operate, check the fuse or circuit breaker on the electrical circuit the machine is connected to and make certain the circuit is closed.
- Water tank may be empty.
- Espresso Machine may need to be descaled.
- Capsule container may need to be emptied:
- Check to see that there is not a capsule blocked inside the Espresso Machine.
- Check to see that the capsule was inserted in the correct orientation.
- Check to see that the handle is completely closed, see "Brewing espresso" section.
- NOTE: If not cleared the brew water will flow into the capsule container to the maintenance unit. (Lift drip grid and check if unbrewed water is present).
- The handle/capsule door was opened too soon. Wait 3 seconds after the brewing cycle has completed before opening the capsule door.
Blinking Light Issues
- This indicates the "overheating" error code. The lights will continue to flash until the Espresso Machine is ready, or it enters standby mode.
- This indicates the “electronic” error code. Allow the Espresso Machine to go into standby mode, then check to see if the error is still there after reactivating.
FAQ's
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shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
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