MACHINE ASSISTANCE
Pixie
6.6 lbs
24 oz
4.4 x 9.3 x 12.8 in
19 bar
after 9 mins
1 year
110-120 V 50-60 Hz <1260W
9-11
Instructional Guides
Reset to factory settings
First Use
Emptying the system before a period of non-use, for frost protection or before a repair
Descaling
Cleaning
Coffee Preparation
Programming the water volume
Energy saving concept
Instructional Videos
Descaling
Programming the water volume
FAQs & Troubleshooting
Leaking Issues
- Check that the water tank is in position.
- In case of difficulties, call Nespresso at 877-964-6299.
Blinking Light Issues
- The machine has switched off automatically; press ON/OFF button.
- Check the mains: plug, voltage, fuse.
- Call Nespresso.
- Exit descaling procedure (see paragraph on descaling).
- Water tank is empty or needs to be cleaned.
Coffee& Other Issues
- Check the water tank, if empty, fill with potable water. Descale it if necessary.
- Lift the lever. Press one coffee button and wait until water comes out.
- Preheat cup. Descale the machine if necessary.
- Empty the capsule container/Check that there is not a capsule blocked inside the machine.
- To save energy the machine will turn itself off after 9 minutes of non use. See paragraph on "Energy saving concept".
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
Call UsMachine Registration
Register your machine through the website during the account registration process or by going to your account page and adding your machine registration in. "My Personal Information."
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