MACHINE ASSISTANCE
Vertuo
10.8 lbs
40 oz
8.3 x 11.9 x 11.9 in
after 9 mins
1 year
Instructional Guides
Reset to factory settings
First use or after a long period of non-use
Descaling
Cleaning
Emptying the system before period of non-use or before repair
Coffee Preparation
Programming water volume
Energy saving mode
Instructional Videos
First use or after a long period of non-use
Descaling
Coffee Preparation
Programming water volume
FAQs & Troubleshooting
Blinking Light Issues
- The machine has turned “OFF” automatically; push the button or “UNLOCK” the machine.
- Check the mains, plug, voltage, and fuse.
- Check that lever is properly locked.
- If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and push the button to start one of these operations.
- Fill the water tank and push button to start.
- Check that lever is properly locked.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding paragraph in this user manual.
- If there is no intention to clean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at least 7 seconds
- If problem persists, call Nespresso at 877-964-6299.
- It will take some time before the coffee flow comes out (due to barcode reading and pre-wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine to “OFF mode” by pushing the button for 3 seconds and then push it again to turn the machine “ON”. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- If the machine doesn’t turn “OFF” then exit descaling mode by pushing the button for at least 7 seconds.
- During regular Coffee/ Espresso preparation : 1) Unlock the lever and open the machine head to check that a fresh undamaged capsule is inserted in the correct position; 2) Check that the lever is in “LOCKED” position 3) Check that the water tank is filled.
- During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected 2) Check that the lever is in “LOCKED” position.
- During Programming Volume: 1) Check if a capsule has been well inserted 2) Please refer to the corresponding chapter.
- If problem persists: 1) Unlock the lever and open machine head. 2) Replace capsule (if needed).3) Disconnect powercord from the outlet and plug the machine back into outlet after 10 seconds. 4)Close the head and press the button to turn “ON” and press again to start brewing.If problem persists, call Nespresso at 877-964-6299.
- Descaling needed: machine can be operated when alert appears only a few times after this alert before descaling becomes necessary.
Coffee& Other Issues
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
- Perform the cleaning procedure twice.
- See “Cleaning” section.
- Check that the water tank is well positioned.
- To save energy the machine will turn off after 9 minutes of non-use.
- See “Energy Saving Concept” section.
FAQ's
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shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
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Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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