MACHINE ASSISTANCE
Vertuo Lattissima
User Manual | 6.85MB - English
Power
USA/CA: 120V, 60 Hz, 1500 W
USA/CA: 120V, 60 Hz, 1500 W
Weight
13.9 lbs / 6.3 Kilogram
13.9 lbs / 6.3 Kilogram
Removable water tank
54 fl oz / 1.6 litre
54 fl oz / 1.6 litre
Dimension (WxDxH)
7.5 x 16 x 12.4 in / 190 x 407 x 315 mm
7.5 x 16 x 12.4 in / 190 x 407 x 315 mm
Warranty
2 years
2 years
Instructional Guides
First use or after a long period of non-use
Water hardness setting
Disassembling the Milk Carafe
Assembling the milk carafe
Cleaning the milk carafe
Coffee Preparation
Milk Preparation & Daily rinsing
Energy saving
Cup size programming
Reset to factory settings
Machine Connectivity
Emptying the system before a period of non-use, for frost protection or before a repair
Coffee cleaning
Descaling
Instructional Videos
First use or after a long period of non-use
Coffee Preparation
Milk Preparation & Daily rinsing
Machine Connectivity
Coffee cleaning
Descaling
FAQs & Troubleshooting
Coffee& Other Issues
- The machine has turned OFF automatically; push the button or “UNLOCK” the machine.
- Check the mains, plug, voltage, and fuse.
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Check if milk carafe is inserted and filled.
- Flow speed depends on the coffee variety.
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
- Check that the water tank is well positioned. Empty the drip tray.
- To save energy the machine will turn off after 2 minutes of non-use.
- See section on “Energy Saving”.
- Perform the cleaning procedure twice.
- See “coffee cleaning” section.
- Check that handle is properly locked.
- If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule has been left inside, lock the machine and push the button to start one of these operations.
- Be sure to remove the milk carafe from the connector door.
- Be sure that the descaling pipe is not connected to the connector door.
- Press and hold hot foam button until descale and rinse alerts blink.
- Hold the coffee buton(empty cup icon) for three seconds. See “ Energy Saving “ section.
- Check that the water tank is filled.
- Check if milk carafe is filled.
- See section “Setting the coffee volume“
- Empty capsule container. Make sure that no capsule is blocked inside the capsule container.
- Use semi-skimmed cow milk at refrigerator temperature (about 4° C).
- Milk action knob is on remove to clean position. Turn it to milk position.
- Rinse after each milk preparation and ensure the air inlet of the milk action knob is clean. See section («Cleaning the milk carafe»).
- Descale the machine (refer to section «Descaling»).
- Do not use either frozen milk or hot milk in the carafe.
- Ensure that all the components of the milk carafe are well assembled. Refer to the section «Assembling the milk carafe».
- Press the button on the side of the milk carafe to remove the milk carafe lid.
- Refer to section «Assembling / Disassembling of Milk carafe”.
- The milk action knob is on rinse position. Turn it to milk position. Wait for the coffee side to complete the heat up
- Make sure it is properly inserted.
Blinking Light Issues
- Fill the water tank and push button to start.
- Check that handle is properly locked.
- If coffee or milk is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding section in this user manual.
- It will take some time before the coffee flow comes out (due to code reading and pre-wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine to “OFF mode” by pushing the coffee button for 3 seconds and then push it again to turn the machine ON. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.
- During regular Coffee/Espresso preparation: 1) Unlock the handle and open the machine head to check that a fresh undamaged capsule is inserted in the correct position. 2) Check that the handle is in “LOCKED” position. 3) Check that the water tank is filled.
- During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected. 2) Check that the handle is in “LOCKED” position.
- During Programming Volume: 1) Check if a capsule has been well inserted. 2) Please refer to the corresponding chapter.
- If problem persists:
1. Unlock the handle and open machine head.
2. Replace capsule (if needed).
3. Disconnect powercord from the outlet and plug the machine back into outlet after 10 seconds.
4. Close the head and press the button to turn ON and press again to start brewing. If problem persists, call Nespresso.
- Machine triggers descaling alert according to your beverage consumption. Descale the machine. Refer to section “Descaling” according to your beverage consumption.
- A rinsing cycle of the milk carafe is required, refer to section “Milk Preparation & Daily rinsing".
- Machine overheat, wait until machine cools down.
- Water tank is empty.
- Fill the tank.
Pairing& Wifi Connection Issues
- Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
- Factory reset the machine (refer to Reset to Factory Settings instructions on the Instructions Guides & Videos section).
- Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
- Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
- Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
- Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
- Place your smart device directly on top of the machine with no obstructions.
- Launch the Nespresso App, and attempt pairing again.
- Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.
- Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
- Make sure the Wi-Fi signal is strong.
- Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
- The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
- If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
- It might appear that the Wi-Fi connectivity is lost, don’t worry, next time you turn on the machine it will connect automatically.
- If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
- Once your Wi-Fi network is located, select it and enter your password and tap connect.
- Once the connection is successful, select OK.
- Under Connectivity the machine should say “Connected.”
TIP: For a better connection with a dual band router, use the 2.5 GHz network, commonly identified with a 24G, 2.4 or 24 added to the end of the network name. For example, MyHomeNetwork2.4.
FAQ's
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shipping & returns
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store locator
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Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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