MACHINE ASSISTANCE
Vertuo Plus
10.1 lbs
37.1 oz
8.7 X 12.7 X 12.8 in
after 9 mins
10 mug capsules (large)
120 Volts, 60 Hertz, 1300 Watts (USA/CA)
1 year
Instructional Guides
Reset to factory settings
Descaling
Emptying the system before a period of non-use or before a repair
First use or after a long period of non-use
Coffee Preparation
Programming water volume
Cleaning
Energy saving concept
Instructional Videos
Descaling
First use or after a long period of non-use
Coffee Preparation
Programming water volume
FAQs & Troubleshooting
Top Questions★
- Check that the water tank is well positioned.
- Empty and clean the capsule container.
- If problem persists, call Nespresso at 877-964-6299.
- Check that the water tank is well positioned.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning.
- Empty and clean the cup support.
- Descale if necessary.
- If problem persists, call Nespresso at 877-964-6299.
Blinking Light Issues
- Check the machine head is properly closed.
- If you want to brew an Alto, Coffee or Espresso, check that a fresh capsule is inserted in correct position, that the machine head is properly closed and push the button to start.
- The machine is heating up and it will take maximum one minute to be ready.
- This indicates the machine is working properly.
- Descaling needed: Machine can be operated when alert appears only a few times after this alert before descaling becomes necessary.
- See paragraph on "Descaling".
- Remove any obstacle, empty the capsule container if necessary, and then open or close the machine head depending on position.
- Fill the water tank and push button to start.
- Open the machine head to eject capsule.
- Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the button to start.
- Press the lever up and wait until the machine head stops, release any obstacle if applicable, empty the capsule container if necessary, and then press the lever down to close the machine head.
- Turn the machine OFF, unplug the power cord, wait for 15 minutes for the machine to cool down.
- Plug the power cord and turn the machine ON by pressing the lever down. Machine is heating up and will go to steady GREEN when ready
- If problem persists, call Nespresso at 877-964-6299.
- Machine is cooling down and will go to steady green when ready.
- Special function running; open the machine head and let the capsule be ejected. Then restart the function by pressing the button.
- If in the "Emptying the system" mode, remove the water tank.
- Special Functions menu: Choose desired special function by pressing lever down.
- Special function is running.
- Refer to applicable section; Descaling/ Cleaning/ Emptying the system/ Reset to factory settings.
- Special function is in selection mode. Refer to applicable paragraph; Descaling/ Cleaning/ Emptying the system/ Reset to factory settings.
Coffee& Other Issues
- Check that the light on the button is GREEN.
- Check that the water tank is filled and is well positioned.
- Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
- Open the machine head. Remove the power cord from the grid. Clean the metallic clamps with precaution. Be careful of the sharp edges in the machine head.
- If problem persists, call Nespresso at 877-964-6299
- Start the cleaning procedure. See paragraph on "Cleaning".
- To save energy the machine will turn off after 9 minutes of non-use.
- See paragraph on "Energy Saving Concept".
FAQ's
How can we help you? Browse our most asked questions & responses to find what you're looking for.
shipping & returns
Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery.
store locator
Visit one of our boutiques for a complimentary coffee tasting or get recommendations from exceptional Coffee Specialists.
Descaling Kit
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day.
Shop Descaling KitNespresso Assistance
If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.
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