Refurbished Coffee Makers at Best Price

A RELOVE machine is a Nespresso machine that has been returned to Nespresso, or it incurred minor damage through external or internal handling, and it has been given another life. After being returned to Nespresso, the machine is carefully assessed to see if it can be refurbished or not. If the machine can be refurbished, it will be carefully inspected, repaired*, cleaned, tested and repackaged, preventively maintained*, by our trained technicians, thus becoming a RELOVE machine. They are all Nespresso quality-assured coming with a Nespresso warranty, as proof of our trust. If the machine cannot be refurbished, we will ensure it is disposed of to be recycled in line with local regulations and practices by a third-party.

*if necessary

If you would like to purchase a RELOVE machine, go to your nearest Nespresso boutique, visit Nespresso.com or call our customer services for more information.

You may return your machine within the first 30 days, exactly the same as any Nespresso machine. Returns are subject to the return policy here.

Yes, as with all new Nespresso machines, RELOVE machines come with the same one-year warranty.

Machines can come from different sources:

• Damaged stock (internal and external)
• Consumer returns (incl. Bring Back program), postal returns & refusals, out of warranty returns, and subscription returns
• Demo and test machines (used and unused)
• Exchanged machines (technical and commercial)
• Loan machines
• Defect machines

To us, circularity means keeping resources like coffee machines in use for as long as possible. Buying a RELOVE machine means keeping Nespresso machines in circulation for longer and spares valuable resources otherwise required to manufacture a new machine.

This will help us in our circularity journey, and together, we can bring a new life to these machines that we want to love and RELOVE.

To limit waste and help us in our circularity journey, you can bring back your machine to us. Your machine can be old, unused, or broken*, all of them are welcome. Give your machine another life through the RELOVE program.

If you would like to bring back your machine to Nespresso please go to your nearest Nespresso boutique, visit Nespresso.com or call our customer services for more information.

* Please keep in mind that if your machine is still under warranty and needs a repair, we will pick-up your machine, loan you a machine and repair your machine for free. Outside of warranty, flat fees may apply for the pick-up and repair process.

*if necessary

All Nespresso Vertuo Next coffee machines are welcome to be a part of RELOVE.

Unfortunately, not. You can bring back your machine to us so we can refurbish or repair it. You will then receive a voucher to enjoy a new coffee experience.

No.

Not necessarily, you can send it back to us by post. Please check our return policy here.

No, you do not need the original box to send/bring back your machine.

Preferably this would be great but don’t worry if some of the pieces are missing, we will complete it.

If your machine cannot be refurbished, it will be disposed of to be recycled in line with local regulations and practices.

Unfortunately, once you give your machine back to us, it will enter the RELOVE program, and we will not be able to give it back to you. If your machine needs something repaired or replaced, then please reach out to our customer services, here.

Please keep in mind that if your machine is still under warranty and needs a repair, we will pick-up your machine, loan you a machine and repair your machine for free. Outside of warranty, flat fees may apply for the pick-up and repair process.